4/10 Poor
Nelson, San Francisco, CA
Travelled with partner
19 Jan 2020
Disliked: Staff & service
My wife and I spent two nights of our honeymoon here at Lime Tree Lodge, and very much enjoyed our stay while were there. vThe hotel offered to arrange a wine tour, and we thanked them for this and signed up for it. When we were checking out, we specifically asked the check-out person whether there were any outstanding charges and she said everything had been taken care of.
On the day we arrived home, I received a telephone call from the lady that worked at reception who had assisted us. She began by asking if we had left any clothes there. I told her that I didn’t think so, and she said there were male trousers that had been left. Seeing nothing missing, I asked her to send us a picture and she agreed to do so. The photos indicated that these were not our clothes, and I informed them of this. She then said in a rather accusatory tone of voice that we had left without paying for the wine tour. My wife and I told her that we specifically asked if there were any outstanding charges that needed to be cleared up before we left, and were told that our cards had already been charged. Thus, I asked her to send me an invoice showing what we already paid. She sent a message on Expedia stating that we had left without paying and asking for us to pay. I told her that I thought my card had already been charged, and promptly paid the charges that they had forgotten to bill on our card. I thought this whole interaction was very unprofessional.
Nelson
Stayed 1 night in Dec 2019