Standard Room, 2 Queen Beds, Non Smoking
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Reviews of Quality Inn & Suites Downtown Walla Walla

2.5 out of 5
Quality Inn & Suites Downtown Walla Walla
520 North 2nd Ave, Walla Walla, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 375 out of 961 reviews" "
Rating 8 - Good. 372 out of 961 reviews" "
Rating 6 - Okay. 101 out of 961 reviews" "
Rating 4 - Poor. 56 out of 961 reviews" "
Rating 2 - Terrible. 57 out of 961 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Monique

Travelled with family and small children, Travelled with pets
Disliked: Staff & service
Manager was very rude got cops called on me and my minor son whom he said I was harboring a fugitive all over saying my dog was not a service dogs call me all types of names was being very hostile to the point my Uber driver had to stay with me
Stayed 3 nights in Apr 2024
Response from Management on 15 Apr 2024
Dear Monique, Your 3 night stay was terminated by the hotel due to your minor son smoking pot in our common restroom with his friends. The next day he was caught bringing in 2 dogs, after you had inquired about the pet fee on the first day, telling staff you decided not to bringing the pets as you could not afford it. Then you and your son tried to pass the pets off as service animals, as your are holding them in your arms. Overall we thank you for your review, have a great day.Thanks,

8/10 Good

John, Bainbridge Island

Travelled with partner
Liked: Cleanliness, staff & service
Well-situated, reasonably priced, basic hotel
Stayed 1 night in Apr 2024
Response from Management on 8 Apr 2024
Dear John, Thank you for your review and great rating, hope to see you again.Thanks,

6/10 Okay

Fawn

Liked: Staff & service
Was a good location for our time in Walla Walla. Hotel is dated and showing its age. Was fairly noisy on the bottom floor from guest upstairs. No elevator.
Stayed 3 nights in Apr 2024
Response from Management on 8 Apr 2024
Dear Fawn, Thank you for your review, we hope to see you again.Thanks,

8/10 Good

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not as good as past stays.
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Dear Audrey, We thank you for writing an online review, but also disappointed we fell short of your expectations. Please trust we will be doing more to ensure an experience as this is not felt.Thanks,

8/10 Good

Matt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub were great, hot tub had way too much chlorine in it. Otherwise, it was a solid, typical stay.
Stayed 2 nights in Mar 2024
Response from Management on 24 Mar 2024
Dear Matt, Thank you for the wonderful review and rating, we will definitely look into our chemicals. Hope to see you again.Thanks,

6/10 Okay

Wendy, Meridian

Travelled with partner
It was just a place to stay nothing special pool was closed they hadn’t cleaned ice and snow it was unsafe getting in and out nothing special I did not reserve the most expensive room either so you get what you pay for
Stayed 1 night in Jan 2024
Response from Management on 11 Mar 2024
Dear Wendy, Thank you taking the time to write a review about your recent stay with us. We hope to see you again.Thanks,

2/10 Terrible

Helen, Seattle

Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
Helen, Having a hard time understanding a review for not showing up and then giving us this rating. Thank you for the support!Thanks,

10/10 Excellent

Travis, los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great clean hotel! The staff was very accommodating.
Stayed 2 nights in Mar 2024
Response from Management on 4 Mar 2024
Dear Travis, Thank you for the perfect score, we hope to serve you again!Thanks,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 4 Mar 2024
Dear Kevin, Thank you for the perfect score! We hope to serve you again.Thank you!

4/10 Poor

Clayton

Travelled with family
Liked: Cleanliness, staff & service
Janky heat/AC was so LOUD, and didnt seem to function properly, finally just unplugged it. Also, bathroom fan connected to light, and also LOUD. People were quiet tho.
Stayed 3 nights in Feb 2024
Response from Management on 28 Feb 2024
Dear Clayton, Thank you taking the time to write a review regarding your recent stay with us. We are very sorry to hear that your stay was not as we expect to provide, we will look into the issues you mentioned. Please give us another chance to prove we can provide you with an exceptional experience.Thank you!

6/10 Okay

Todd

Travelled with family
Liked: Cleanliness, amenities
Front desk clerk in the evening forgot to bring me my towels after ringing bell, waiting and going yo find him in the pool area. Was woke up in the middle of the night to a mouse chewing through my hot chocolate packet. The people walking above sound like the floor is going to crackle. No elevator and my mother in-law had a very hard time doing the stairs. Other than that it was fine.
Stayed 2 nights in Feb 2024
Response from Management on 22 Feb 2024
Dear Todd, Thank you for your review, apologizes about not being able to get your towels. We will be looking into the pest issue with our pest control company. All online websites state our building is not equipped with an elevator, not really sure how your mother-in-law had hard time considering her room was on our main floor. But we thank you for your review and hope to earn your business again in the future.Thanks,

10/10 Excellent

Anthony, Hillsboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good familynplace but the pool was closed
Stayed 1 night in Feb 2024
Response from Management on 22 Feb 2024
Dear Anthony, Thank you for the perfect score, we look forward to serving you again!Thanks,

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Management on 22 Feb 2024
Dear Margaret, Thank you for the perfect score, we look forward to serving you again!Thanks,

8/10 Good

Marcy

Stayed 1 night in Feb 2024
Response from Management on 20 Mar 2024
Dear Marcy, Thank you giving us such a great rating for your last visit with us. We hope to see you again!Thanks,

8/10 Good

Kevin, Moxee

Liked: Cleanliness, staff & service
Seems to be aging.
Stayed 1 night in Feb 2024
Response from Management on 14 Feb 2024
Dear Kevin, Thank you for the 4 of 5 ratings and review. Hope to see you soon!Thanks,

2/10 Terrible

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Upon arrival waited for 25 minutes for an employee to appear. No bell to call for service. Finally 2 men came in smelling badly of pot and one of them checked us in. At checkout again nobody around. There were several room key cards thrown on the counter from others trying to checkout. Unsafe! Anyone could walk in, pick up a room key card sitting on the front desk unattended and go into a room.
Stayed 1 night in Feb 2024
Response from Management on 14 Feb 2024
Dear Melissa, Thank you for writing a review from your side, but when I came to check you in from our pool, that is being worked on, I apologized right away and sorry to keep you waiting, to which you said it had only been a few minutes and now to read about it's a 25 minute wait? The smell you are referring to would be epoxy paint not pot, but you are probably not familiar with the epoxy smell. The reference of unsafe would give access to a room that is dirty and vacated by the guests, which would not pose any safety issues other than to an empty room, but I guess you would know better. Thank you again for your review.Thanks,

2/10 Terrible

Ronald

Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Management on 14 Feb 2024
Dear Ronald, Thank you for the review. Hope to see you soon!Thanks,

6/10 Okay

Bryan

Stayed 3 nights in Feb 2024
Response from Management on 14 Feb 2024
Dear Bryan, Thank you for the ratings.Thanks,

4/10 Poor

Denise

Travelled with partner
Disappointed that the pool and hot tub are being renovated- and not useable. Not available from December until March, approximately. These were listed on the hotel amenities. I would have selected a different hotel if I had been aware the pool and hot tub were not available. That’s part of what I was looking for when searching for a hotel.
Stayed 2 nights in Jan 2024
Response from Management on 14 Feb 2024
Dear Denise, Thank you for review, even though it sounds like you did not read all the updates that were being done around the time of your stay. Hope you have a wonderful experience next time you visit.Thanks,

4/10 Poor

Andrew

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on 14 Feb 2024
Dear Andrew, Thank you for the rating, hope to see you again.Thanks,

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Management on 14 Feb 2024
Dear John, Thank you for the perfect score, hope to see you again soon!Thanks,

4/10 Poor

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 14 Feb 2024
Dear John, Thanks for the ratings, hope to see you again.Thanks,

8/10 Good

Kieth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Management on 14 Feb 2024
Dear Kieth, Thank you for the wonderful score, hope to see you again.Thanks,

8/10 Good

Zane

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good experience with the room except there was hair in the bathroom.
Stayed 1 night in Dec 2023
Response from Management on 14 Feb 2024
Dear Zane, Thank you for the wonderful rating, and our apologies for our short comings. Hope to see you again!Thanks,

10/10 Excellent

Chip

Liked: Cleanliness, staff & service, amenities
Clean room including the bathroom with a firm bed and a full breakfast
Response from Management on 14 Feb 2024
Dear Chip, Thank you for the perfect score and review, we hope to serve you again.Thanks,

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 14 Feb 2024
Dear William, Thank you for the great ratings, hope to see you again!Thanks,

10/10 Excellent

Andrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on 13 Dec 2023
Andrey, thank you for the perfect rating, see you again soon!Thanks,

6/10 Okay

Paula

Travelled with partner
Homeless camp out in parking lot
Stayed 1 night in Dec 2023
Response from Management on 5 Dec 2023
Dear Paula, Thank you for your review, but person in review is an employee who is trying their best, but thank you for your insinuations.Thanks,

4/10 Poor

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 14 Feb 2024
Dear Christina, Thank you for the rating, hope to see you again.Thanks,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 14 Feb 2024
Dear Daniel, Thank you for the perfect score, hope to serve you again.Thanks,

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
went to use the jacuzzi and it was cold. very disappointing!
Stayed 1 night in Nov 2023
Response from Management on 29 Nov 2023
Dear James,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Very sorry to find you found the jacuzzi cold, rest assured that we will look into this matter. Please visit us again soon!Thanks,

6/10 Okay

MICHELE, EAST WENATCHEE

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The indoor pool was too cold & the hot tub was barely 75°
Stayed 1 night in Nov 2023
Response from Management on 28 Nov 2023
Dear Michele,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Fortunately our pool temp is set to 80 degrees and hot tub to 104 degrees year round. Please visit us again soon!Thanks,

2/10 Terrible

Michael

I made a mistake, booked it on the wrong date and then found out it was non-refundable even though I had the damn insurance you guys should make it more apparent when things are going to be nonrefundable
Stayed 1 night in Nov 2023
Response from Management on 28 Nov 2023
Dear Michael,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Unfortunately this sounds like more of a compliant against the 3rd party, not the hotel, but thank you for your review.Thanks,

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was easy access, the room was neat and clean. Hot breakfast was awesome!
Stayed 1 night in Nov 2023
Response from Management on 27 Nov 2023
Dear Dennis, Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon! Thanks,

8/10 Good

Nell

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient, with a nice breakfast spread in the morning. Pet friendly, although they charge an additional fee. Close to downtown restaurants and lots of easy parking.
Stayed 1 night in Nov 2023
Response from Management on 27 Nov 2023
Dear Nell, Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon! Thanks,

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable. Neighboring rooms were only occasionally noisy (loud bumps and such). But never noisy in any way that I felt was out of the ordinary for any hotel I've ever stayed in. I'd stay there again.
Stayed 1 night in Nov 2023
Response from Management on 28 Nov 2023
Dear John,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Thanks,

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Was ok
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Dear Charles, Thank you for the review.Cheers!

10/10 Excellent

Starlene

Stayed 2 nights in Nov 2023
Response from Management on 22 Nov 2023
Starlene, thank you for the perfect score. See you soon! Thanks,

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gal who checked is in was quite nice and helpful. Rooms were okay. It was quiet.
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Dear Natalie,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Thanks,

10/10 Excellent

GWENN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, super clean, great breakfast.
Stayed 2 nights in Nov 2023
Response from Management on 21 Nov 2023
Dear Gwenn,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Thanks,

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We didn't like finding a pair of women's bloody underwear in top drawer of dresser. Employee from front desk came to clean up and I asked for discount for inconvenience. I was told that manager was not available for that kind of request. This is the reason for 1 star
Stayed 2 nights in Nov 2023
Response from Management on 21 Nov 2023
Dear Ryan, We are very sorry for the inconvenience. We will ensure nothing like this ever happens again.Thanks,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on 14 Nov 2023
Dear John,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Thanks,

6/10 Okay

Audrey

Travelled with family
Pool is way too cold. Need to turn up the heat. On top of that they have a big fan blowing towards the pool making it even colder. Very unpleasant. I expressed my concern and the employee was unwilling to do anything.
Stayed 2 nights in Nov 2023
Response from Management on 14 Nov 2023
Dear Audrey, Thank you for taking the time to write a review about your experience with us. Our pool is set to 80 degrees year round, and currently getting prepped for some face lifts, hence the fan blowing air towards the pool. We hope to see you again.Thanks,

10/10 Excellent

Virginia

Stayed 2 nights in Nov 2023
Response from Management on 14 Nov 2023
Virginia, thank you for the perfect score!Thanks,

10/10 Excellent

Doug

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
I had everything that I wanted and needed. They were really accommodating. Thanks again
Stayed 6 nights in Nov 2023
Response from Management on 12 Nov 2023
Doug, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services.Thanks,

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Management on 7 Nov 2023
Cheryl, thank you for the great rating.Thanks,

8/10 Good

JOSHUA

Stayed 1 night in Nov 2023
Response from Management on 27 Nov 2023
Dear Joshua, Thank you for the great ratings!Cheers,

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine place to stay in Walla Walla on a budget. Perfectly walkable to wineries and restaurants, and complimentary breakfast was convenient with plenty of variety.
Stayed 1 night in Oct 2023
Response from Management on 3 Nov 2023
Dear Alexa,Thank you for taking the time to complete our online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Thanks,

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice property. Check-in was easy and. Staff were really nice.
Stayed 1 night in Oct 2023
Response from Management on 31 Oct 2023
Lee, thank you for the perfect score, it is always our pleasure to serve our guests. See you soon!

8/10 Good

Aaron

Travelled with family
Liked: Staff & service, amenities
Staff was friendly and helpful. Breakfast was well staffed and lots of choices.
Stayed 1 night in Oct 2023
Response from Management on 31 Oct 2023
Aaron, thank for the amazing review and score, see you on your next visit!Thanks,