All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Frances and the team at Kapiti Gateway Motel. on 10 May 2024
Good afternoon Bruce -thank you for leaving us a 5 star review. We are pleased you enjoyed your stay here at Kapiti Gateway Motel. Kind regards Frances and the team @ Kapiti Gateway Motel.
Response from Frances and the team at Kapiti Gateway Motel. on 29 Mar 2024
Good afternoon John - thank you for taking the time to leave us a review. We are pleased that you enjoyed your time here. Kind regards the team @ Kapiti Gateway Motel.
Response from Frances and the team at Kapiti Gateway Motel. on 17 Mar 2024
Good afternoon Anthony, thank you for leaving us a review. We are pleased to hear you enjoyed your stay here. All the best from the team @ Kapiti Gateway Motel.
6/10 Okay
Pat
16 Mar 2024
Liked: Staff & service
Pat
Stayed 1 night in Mar 2024
Response from Kapiti Gateway Motel. on 17 Mar 2024
After a long stressful drive where I was constantly held up with roadworks and slow vehicles, I was very late and was going to miss the cut off time for the office.
Upon arriving I was greeted by the most lovely lady on the front desk who reassured me it was no problem I was late. I then later checked my messages to see they had tried very hard to contact me ( I was driving so couldn’t check my phone) and had arranged for me to still access my room no matter the time. It honestly made my Day.
Miles
Stayed 1 night in Feb 2024
Response from Frances and the team at Kapiti Gateway Motel. on 1 Mar 2024
Hi Melanie, thank you so much for taking the time to leave a review. It was lovely meeting you - It was our pleasure to have you here and to make sure that your arrival and access to your room was safe and efficient for you. I hope you enjoyed the rest of your trip from here. Kind regards Frances and the team @ Kapiti Gateway Motel.
Very clean and plenty of amenities. Great team managing the property, incredibly helpful and friendly. Would highly recommend the property.
Michael
Stayed 6 nights in Feb 2024
Response from Frances and the team at Kapiti Gateway Motel. on 25 Feb 2024
Good evening Michael, thank you so much for your review. It was a pleasure to have you here. We are pleased that you enjoyed your stay. Kind regards Frances, John and the wonderful housekeeping team.
10/10 Excellent
Royce
23 Jan 2024
Royce
Stayed 1 night in Jan 2024
Response from Frances and the team at Kapiti Gateway Motel. on 24 Jan 2024
Good afternoon Royce, thank you for taking time to leave us a review. We are happy to hear that your stay here was comfortable.
I was met by a very nice, helpful man in reception and enjoyed my stay in a clean, comfortable room with everything I needed. I would stay again.
Jude
Stayed 2 nights in Jan 2024
Response from Frances and the team at Kapiti Gateway Motel. on 15 Jan 2024
Hi Jude, thank you for taking the time to leave us a review. We are happy to hear that your stay here was good. Hope to see you again. Kind regards the team at Kapiti Gateway Motel.
Response from Frances and the team at Kapiti Gateway Motel. on 19 Dec 2023
Good afternoon Tamas, thank you for sharing experience here and giving us a 5/5 review. We hope you have a happy Christmas and Good start to the year 2024. Kind regards Frances and the team at Kapiti Gateway Motel.
The new hosts were very welcoming, friendly, helpful & hospitable. Although it was something out of the 1970's the unit was very tidy & clean; & it felt like blast from the past.
Siddartha
Stayed 11 nights in Oct 2023
Response from Kapiti Gateway Motel. on 7 Nov 2023
Good morning Siddartha, thank you for taking the time to leave leave us feedback. Our team have exceptionally high standards around cleanliness and presentation- We will make sure that your positive feed back is shared with our house keepers. Kind regardsFrances Kapiti Gateway Motel
Comfortable & clean unit. Great staff very helpful & friendly
R N
Stayed 2 nights in Oct 2023
Response from Kapiti Gateway Motel. on 1 Nov 2023
Thank you for taking the time out of your day to leave such a nice review. We are pleased to hear that your stay with us was a positive experience. Kind regardsFrancesKapiti Gateway Motel.
This Motel is one of the Freindliness I have stayed and I spend a few Months of the year onthe Road
The Office gave a warm welcome and had everything ready for me
Well done guys I will be recomending to other bussinessess and Family and Freinds
Impeccable cleanliness!
Have seldom stayed at any hotel with this level of cleanliness. Well kept and managed property. Keep up the great work!
doug
Stayed 1 night in Mar 2023
Response from Viv & Russell on 28 Mar 2023
Thank you for the lovely feedback Doug. I will be sure to pass that on to our hard working housekeepers. It was a pleasure having you here and we hope to see you again soon.
Convenient location, spacious room, comfortable bed, appreciated the biscuits and bathtub
Angus
Stayed 2 nights in Feb 2023
Response from Viv & Russell on 28 Mar 2023
Thank you Angus. Appreciate your positive feedback. So glad you had a comfortable stay and hope to see you again soon.
4/10 Poor
robert
Business traveller
28 Jan 2023
Liked: Cleanliness, staff & service
Very clean hotel but dated simple room. Main problem is it very close to the train tracks and you are waken 4 x times a night by Very loud Trains. Nice staff but don’t recommend because train. Will not return
robert
Stayed 5 nights in Jan 2023
Response from Viv & Russell on 28 Jan 2023
We are glad to hear you were treated well by our staff, you certainly seemed very happy with your stay when you checked out with us at reception. Trains are part of the landscape here on the Kapiti Coast and in fact in many locations up and down Aotearoa. There are never that many trains during sleeping hours but I guess if you were disturbed by them it felt like there were. Wishing you a safe journey back to USA Robert.
The location was great and it lived up to its name as a gateway to Kapiti. The facilites were excellent and close to an excellent pizza and pasta place. The motel was clean, warm and the bed really good to sleep in.
Allan
Stayed 3 nights in Sep 2022
Response from Viv on 4 Oct 2022
Thank you for the lovely feed back Allan. It was a pleasure having you here and we hope to see you again soon.
Thank you for the feedback Warren. The road past our motel is quiet during night time hours but yes we agree the couple of trains that rumble on past can be disturbing if you are not used to them. Thankfully for all, ourselves included, there are not many!
10/10 Excellent
Jackie
Travelled with partner
15 Feb 2022
Liked: Cleanliness, staff & service
Super owners who went the extra mile to accommodate our trailer on arrival. Standard of cleanliness excellent throughout.
Jackie
Stayed 2 nights in Feb 2022
Response from Viv & Russell on 15 Feb 2022
Glad you had a great stay Jackie. It was a pleasure looking after you.
Quite happy with basic facilities for our three night stay.
SKY TV was great, but there was a noise limit so as not to disturb neighbours........hard to hear sometimes.
Extremely close to all shops and restaurants/cafes in the vicinity.
Even had a MOBILE BARBER in the nearby carpark. Good prices etc.
Definitely would stay again.
Peter
Stayed 3 nights in Sep 2021
Response from Viv & Russell on 2 Oct 2021
Glad you enjoyed your stay Peter. It does seem that the TV volume may have hindered your enjoyment a bit. So sorry about that. We are only too happy to adjust these if required - its no problem, you just need to let us know. We hope to see you again soon.
10/10 Excellent
Verified traveller
10 Aug 2021
Liked: Cleanliness, staff & service
It was the people rather than the property. They were so hospitable.
Verified traveller
Stayed 1 night in Aug 2021
Response from Viv & Russell on 14 Aug 2021
Thank you for your feedback. Our goal is always for guests to have a welcoming and happy stay at Kapiti Gateway Motel. We hope to see you again soon.
6/10 Okay
Verified traveller
Travelled with partner
8 Aug 2021
Liked: Cleanliness, staff & service
The property was immaculately clean but the bed was small and not so comfortable. The motel is dated and that is ok but block walls are cold in the winter.
Verified traveller
Stayed 1 night in Aug 2021
Response from Viv & Russell on 14 Aug 2021
Thank you for the feedback. We would have appreciated knowing which room you were in so we could check the bed - we buy top quality beds as we recognise how important this feature is - one must have a comfortable sleep! We are so sorry this was not your experience.
Yes our property is of the block wall era however we have installed excellent heating and quality curtaining to counter that and keep guests warm. Feedback has been positive.
Quiet clean friendly easy to find. Good location to shops food
Verified traveller
Stayed 2 nights in Apr 2021
6/10 Okay
Verified traveller
Travelled with partner
19 Apr 2021
This was comfortable but dated motel with very basic facilities
Verified traveller
Stayed 1 night in Apr 2021
Response from Viv & Russell on 19 Apr 2021
Glad you had a comfortable stay. We are indeed an older style motel property and provide all the same facilities and services as any other motel. Refurbishment of our rooms and property are ongoing.
6/10 Okay
Verified traveller
Travelled with partner
22 Mar 2021
Liked: Cleanliness, staff & service
When the room you booked is called an executive apartment, I was not expecting something that was last decorated in the 80's. Everything was clean, but so dated. We had just spent 3 weeks travelling the South Island and this was the dearest accommodation by $40.00 over.
Verified traveller
Stayed 1 night in Mar 2021
Response from Viv & Russell on 23 Mar 2021
Our executive apartments were refurbished 18 months ago. We are sorry to hear they are not to your liking. Our property itself is older in style but the rooms are definitely not. We believe this is clear in the room photos. We are aware Wellington Region motels will differ in rates from South Island - this is due to a number of valid reasons beyond our control. Perhaps your surprise at this had an impact on your overall stay. We can assure you our room rates are in line with other properties of a similar type and age in the area. We do however suggest booking direct may give you different options in this area.