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Reviews of Vilnius Park Plaza

4 out of 5
Vilnius Park Plaza
Ciurlionio St 84, Vilnius

Reviews

8.4

Very good

Rating 10 - Excellent. 67 out of 176 reviews" "
Rating 8 - Good. 72 out of 176 reviews" "
Rating 6 - Okay. 28 out of 176 reviews" "
Rating 4 - Poor. 7 out of 176 reviews" "
Rating 2 - Terrible. 2 out of 176 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrejus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay 🔟/🔟
This hotel is in such an amazing location with great parking. The staff are very friendly and very helpful. Nothing was to much trouble. Breakfast is fantastic for the money. Room service brilliant. The bar the and food from the restaurant was very tasty and great value for money. Overall we were very pleased and it made our stay very enjoyable.
Stayed 5 nights in Nov 2023

6/10 Okay

Prem

Stayed 3 nights in May 2023

4/10 Poor

John, WENATCHEE

10/10 Excellent

Heriyandri S

Stayed 4 nights in Oct 2022

8/10 Good

Laima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property old fashion but clean, with big comfortable rooms. Fantastic view from huge windows.Very friendly and helpful receptionist
Stayed 3 nights in Aug 2022

10/10 Excellent

Amin Daniel

Stayed 1 night in Aug 2022

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Internet was nit fast
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
neverAgain
Old, dusty, cold rooms. Avoid at any cost.
Stayed 1 night in Feb 2022

8/10 Good

Lee

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Falsely advertised amenities
Personally, in my opinion, if you’re going to advertise having a laundry it should be a 48 hour turnaround to get your laundry back. That is an overly abundant time to do a load of laundry. This was part of why I chose this location and the basis of any of my disappointment.
Stayed 3 nights in Dec 2021

10/10 Excellent

mehrshad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

Yannick

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very old hotel need be refurbished
This is very strange that Crown Plaza let them use their name for a so Old hotel. Location was great, wifi too But very old hotel, old floor, carpet must be changed asap. Furnitures also need be refurbished.
Stayed 2 nights in Aug 2021

8/10 Good

Artemijs

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Front Office Supervisor on 26 Feb 2020
Dear Rachel, Thank you for this wonderful review! 10 out of 10 - wow! We are truly grateful! We hope to welcome you back soon enough! Sincerely, Front Office Supervisor Gerda Grauzlyte

6/10 Okay

Neil

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Neds some updating
Breakfast disappointing. Some areas of the building were tired and need modernising. The sauna and steam room weren’t working. Staff helpful and willing to help .
Stayed 2 nights in Oct 2019

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Mark James

Stayed 3 nights in Sep 2019

8/10 Good

Arturs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it! Very happy with our stay
We vacationed a few different places in Ireland, UK, and Lithuania, and this hotel was my favorite of all. So comfortable - my two daughters and myself had a room with a king bed and sofa bed pull out. It was probably our biggest room in a hotel of the trip. Big glass windows for great views. Slippers, robes, lavender pillow spray, mini fridge. The first hotel we stayed in that provided body lotion. Friendly staff. The concierge/bell hop was very friendly and helpful. He gave us a tour of the pool area, and we enjoyed talking to him. The lobby looked beautiful and very grand when we walked in. I wish we had more time to spend in the hotel and pool - it was more than just a room to sleep in. It was the first hotel we stayed in to provide hot food with breakfast. Breakfast was good. The street it was on was quiet. It was a little outside of the ‘main’ city but we walked to old town and back without trouble. We also used Uber to get to/from the bus station. There is a small convenience store very close, maybe a block away but hard to see it. We did stay a different night in downtown Vilnius later in our travels, easy for walking but I still preferred the Crowne Plaza. I would recommend and stay again. It was a great value for a classy hotel. Favorite things about it were hot tub/pool, big room, breakfast, friendly staff. For us, it was a very comfortable place to stay and rest. Everything I would expect from a nice hotel. Thank you Crowne Plaza for a great stay!
Stayed 2 nights in Jun 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, our first choice for a return visit
Really excellent hotel - and we've stayed in very many, in many countries. The Crowne Plaza Vilnius certainly exceeded our expectations - right from a fast no-fuss and friendly check-in (not all are), to a free upgrade to a superbly air-conditioned suite ...very welcome after a 32c day, making for a good sleep...in a very comfortable bed. Breakfast was faultless, and special orders are covered with a friendly approach and great efficiency. Three coffee machines, instead of the usual queue at the only one...and plenty of space. We didn't eat in the hotel, but could have used the restaurant on the ground floor, and we're sure the food would have been great. What was absolutely strange though was that the one on the 16th floor - promising great views over the city - was closed/doors locked ... on two separate occasions when we went up to look. No idea why, and was the only (slight) disappointment. Other than that, this very spacious and noticeably quiet hotel is very highly recommended, and would definitely be our first choice on a return visit to Vilnius. It's in a nice green location, to the west of the centre, which is about a 20-minute walk away. Great experience, and great value too.
Stayed 2 nights in Jun 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area
Nice hotel and great service but let down by poor breakfast choice and bathroom accessories.
Stayed 2 nights in May 2019

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019

8/10 Good

Davor

Liked: Cleanliness, room comfort
The gym devices are not maintained so some out of order. Spa is nice.
Stayed 2 nights in Mar 2019

10/10 Excellent

Artemijs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice voew
the best 4* hotel in Vilnius!
Stayed 1 night in Feb 2019

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Super friendly and helpful and responsive staff, very relaxed atmosphere, rooms are bright and clean and spacious with large windows and sofas or chairs, sound proofing is excellent and the hotel is quiet and on the edge of a beautiful park but also good location for the city centre. My second stay and I would come back again without a second thought
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in convenient location
We had a comfortable and pleasant 2 night stay. All the staff was pleasant and helpful. Bedroom was comfortable. Didn’t like that our large bed was two singles pushed together and the doona was not quite big enough. The gym is basic. Breakfast buffet was up to standard . Parking was free which is a big plus . I have no problem recommending this hotel and would return. Tip- the hotel is in a quiet residential area but there is a sizeable supermarket about 150 meters to the right as you exit the hotel.(one of the Maxima chain of shops)
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel close to the city park not so far from the center. A la carte restaurant was closed during wedding event.
Stayed 2 nights in Aug 2018

4/10 Poor

J

Liked: Property conditions & facilities, room comfort
We arrived at 13.30 ish and were too early to book into our room. We returned around 17.00, expecting a room as per my booking. We were given what the counter clerk said was a room as per my booking (double bed with park view). This was double-checked by another clerk who confirmed it was correct. However, Having gone to the room, it was with single beds and city view (and dirty toilet) - not as per booking. We were given another room, also confirmed as correct as per booking. But this also was NOT as per booking. We needed to out of the hotel before 17.30, but the hotel were unable to allocate us a room. So we left and returned after 10.00pm to a room that was (finally) as per the booking. As compensation for the misunderstanding, we were given two vouchers for complimentary drinks and snacks at the bar. However, these were only for non-alcoholic drinks, which meant we were given vouchers for the equivalent of complimentary drinks that were anyway available in the rooms. So nothing extra at all in fact. Staff were apologetic of course and the hotel was generally ok. But not being able to get into our room until after 22.00 hours was disappointing to say the least!
Stayed 1 night in Jun 2018

6/10 Okay

Matias

Disappointed
Hotel and room smelled to cigarettes. Breakfast was very disappointing.

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Stayed for for one night and rooms very comfortable and a good size. Wi fi very good and restaurant food good. Breakfast very busy but service still good. Ideal for a hassle free business trip well located for the motorways and airport.
Stayed 1 night in Mar 2018

8/10 Good

Dalius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, relaxing stay
It was short but comfortable stay with good quality service and nice breakfast
Stayed 1 night in Nov 2017

10/10 Excellent

Renaldas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, Warrington

Liked: Cleanliness, staff & service
Crowne Plaza Vilnius
Pleasant stay with helpful employees

10/10 Excellent

Maxdoc

Liked: Cleanliness, staff & service, room comfort
Great trip to Vilnius
We stayed at the hotel with a little child 2 months old. Very attentive stuff, food in the restaurant downstairs good. The view from the hotel room is unbeatable. The beautiful park is just 1 min walk away. The only one downside: the mattress seemed to be too soft but it is a matter of personal preference.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front staff were excellent. We arrived early in the morning and our room wasn't ready ( nor did we expect it to be) but they gave us an upgrade to a business class room.

4/10 Poor

Raya , England

Disliked: Cleanliness, property conditions & facilities
Disappointing, IHG standards are not being met.
Reception Staff: The gentleman who checked us in and the lady who checked us out were very helpful and extremely courteous, however, the man on the evening shift was very unhelpful. We advised him that the heating in our room wasn't working and instead of offering us a portable heater or extra blankets, he just said that there was nothing he could do. We offered the suggestion of supplying blankets which they arranged. Cleaning Staff: They need to go back to Hotel Cleaning school. The bathroom was not cleaned during our entire 5 day stay, I had to clean it myself, all they did was provide fresh towels. The coffee mugs were merely rinsed and dried and left to be re-used, stains and all. Crockery from room service the night before was left in the room. Empty water bottles weren't cleared away and the sheets weren't changed either. Facilities: The hotel is tired looking and in serious need of a revamp. They were reflooring the lobby while we were there, I can only hope that they plan to do the whole hotel. The Spa is very basic and overpriced, €15 for 3 hrs, we couldn't eek out more than 1hr in the sauna, steam room, jacuzzi and pool so pay-as-you go pricing would be more appropriate. Room: Despite being upgraded to prevent disturbance from the private party on the top floor, our room could have been more comfortable if it was cleaned and heating maintained properly.

8/10 Good

Filip, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we got upgrade to room with great view

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

AlfrimNY

Liked: Staff & service, room comfort
outdated, but still fine
Came, played hide the sausage with whipped cream and chocolate sauce, slept.

6/10 Okay

AlfrimNY

Liked: Staff & service
older botel inneed of an upgrade and rebadginging
Just went to littlerally spend the nights there..... Not a bad place, just rough around the edges.

8/10 Good

Verified traveller

Liked: Room comfort

8/10 Good

Adam, london uk

Liked: Cleanliness, staff & service, room comfort
Crown Plaza Vilnius
Near a big park. 25 minutes walk from town centre or 5 minutes in a cab. Make sure it has a meter.

10/10 Excellent

Slava, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Good breakfast. Good customer service. Highly recommend. Will stay again.

10/10 Excellent

zhao ju, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good

10/10 Excellent

JK, Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to downtown, very quite & clean neigborhood
Convenient & clean. Not enough TV channels

8/10 Good

Zen32, UK

Liked: Cleanliness, room comfort
Expected more...
Food wasn't great, gym was half broken, steam room needs refurbishing. I'd say it's more like a 4 star hotel. Room was comfy. I'd say there are better hotels to stay in Vilnius.