From the moment we arrived the staff looked after us and tirelessly made every effort to ensure our comfort and happiness. This hotel doesn't have any of the typical hallmarks of chain hotels, it had a level of sophistication and a personal level of hospitality I have never experienced at a Hilton or Intercontinental and for what is worth I have always enjoyed my stay in those hotels also. This hotel was a place that has to be experienced to appreciate it. Each room was individually decorated and contained original artwork throughout. I only wish we could have stayed longer. 4 stars doesn't do it justice, this was a 5 star hotel in every aspect that I expect. We will be back!
Tim from London
The Altstadt Vienna is a small, private 4-star boutique hotel with 42 non-smoking rooms and suites in a renovated historic …More
Arrived very early and we were upgraded so very pleased. The room was quite large and very nice, overlooking the main Strasse. It was very quiet so no problem with any noise. My only criticism of the room would be the very poor quality pillows. These were so flat you felt like you were sleeping on the mattress.
The turn down service was sometimes a bit hit and miss, wanting to turn your room down around 6.00 pm which is way too early when you're getting ready to go out. Be aware also that the "do not disturb" sign doesn't turn off with the Master switch, so we lost out on another occasion to have the room serviced. That was our mistake and the room hadn't been cleaned whilst we were out all day, so be aware of the "Do Not Disturb" sign.
We dined in Le Ceil and it was faultless. Could not recommend it hughly enough. The Wine List isn't cheap so be prepared.
Overall the hotel is wonderful, the staff attentive and friendly and the facilities great. Would have no hesitation in recommending.
Hotel location, amenities, staff were all great. Lovely old world charm. Bar staff went out of there was to secure a seat for us in the Sacher cafe, even though we did not have a reservation. Love the fact they let guests bring their dogs!
Lots to see & do - culture, shopping, relaxing.
Cafe Central just around the corner from the hotel was fantastic for coffee & cakes
Very near several Christmas markets
Next door to Underground so great for access
We enjoyed our stay very much, the hotel is very central, an easy walk to city centre and Spanish Riding School which is well worth a visit and the Christmas Markets were excellent. We would highly recommend your hotel to our friends.
We stayed in a standard, or classic, room which was modern, comfortable and spacious. It is easy to reach from the airport by taking the S7 train; the hotel is a few minutes’ walk form Praterstern station. It only takes 15 minutes to walk to the centre of the city; or there are 2 underground stations nearby. We found the transport network easy to use. The area around the hotel was OK, but immediately outside Praterstern station felt unsafe at night.
The breakfast was great; it is all you could want, with lots of choice of fresh food that was constantly replenished. The staff were all helpful and friendly.
It was the care to detail throughout that made this hotel special; from the cleanliness, decoration, comfortable outdoor area, and free wi-fi in the room, to the standards of furniture and fittings in all areas.
We stayed for 7 nights and would be happy to stay here again.
GW from North Wales
Der Wilhelmshof - the designhotel between the city center of Vienna and the famous Prater -In the immediate vicinity of one …More
The person to whom we were to collect the keys was very abrubt and in fact demanded why we were not there at 10.00 when in fact we had been sitting outside since 09.00 and we could not enter due to an external door that was locked. It made for our first encouter to be a little stressful as we felt that we were being 'dressed down'. Seemed a littlkke unprofessional. Howevr the apartment was perfect, clean bright comfortable and very well situated.We would book again for sure but hopefully with a polite and happy key exchange, five stars for the apartment though.