Standard Room, 1 King Bed, Non Smoking

Reviews of Econo Lodge Hesperia - Victorville I-15

2 out of 5
Econo Lodge Hesperia - Victorville I-15
11976 Mariposa Rd, Hesperia, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 362 out of 921 reviews" "
Rating 8 - Good. 328 out of 921 reviews" "
Rating 6 - Okay. 127 out of 921 reviews" "
Rating 4 - Poor. 60 out of 921 reviews" "
Rating 2 - Terrible. 44 out of 921 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lizbeth Guadalupe

Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Lizbeth Guadalupe, We are sorry to hear that your experience did not meet our usual standards. Please don't hesitate to contact us directly to discuss any issues you may have encountered during your stay. We value your feedback and would like the opportunity to address your concerns.

8/10 Good

Olga

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Parking very dirty
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Olga, We value your feedback and apologize for any inconvenience caused by the cleanliness of the parking area. Your comments will be shared with the relevant team for further review and attention to ensure a more pleasant experience for all our guests. Thank you for bringing this to our attention.

6/10 Okay

Karen

Travelled with partner
Liked: Staff & service
I was bummed to learn we had to pay a 100 dollar additional fee. Even though it should be reimbursed, we were not told of this fee when we booked through expedia. The road noise is intense so bring ear plugs and a white noise machine.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Karen, We apologize for any inconvenience caused by the additional fee. It's always best to reach out to the hotel directly for any booking details. Your feedback on the road noise is duly noted for future improvements. Your comments are valuable in helping us enhance our guests' experiences.

10/10 Excellent

Kent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and newer. Good bed.
Stayed 2 nights in Apr 2024
Response from Manager on 7 Apr 2024
Hello Kent,We're delighted to hear you found the room clean and enjoyed our comfortable bed. Your feedback is valuable to us as we strive to provide a great stay for all our guests. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Eric

Stayed 2 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Eric,We're thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

6/10 Okay

Robert

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Robert, We appreciate you choosing to stay with us and hope you had an enjoyable stay overall. Feel free to contact us directly if you have any specific feedback to share from your recent visit.

10/10 Excellent

Herminia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so much better than many expensive hotels I’ve been to. Very clean and spacious, had microwave and nice comfortable beds. The only one thing I noticed was a squeaky noise on the floor/carpet when walking on it. It was upstairs so I don’t what’s the downstairs like. I will stay here again.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Herminia,Thank you for your review! We are delighted to hear that you enjoyed your stay with us and appreciated our cleanliness, spacious rooms, and amenities. We appreciate your feedback regarding the noise on the floor and will ensure it is looked into. We look forward to welcoming you back on your next visit.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice a clean I was happy about going back
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Craig,We appreciate your positive feedback and are delighted to hear you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future for another enjoyable experience.

10/10 Excellent

Kent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My only issue was the very noticeable smell of cleaning fluid.
Stayed 1 night in Mar 2024
Response from Manager on 15 Mar 2024
Hello Kent,We appreciate your feedback regarding the cleaning fluid smell and will address it accordingly to improve our guest experience. Thank you for bringing this to our attention.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean place
Stayed 3 nights in Mar 2024
Response from Manager on 15 Mar 2024
Hello Craig,We are delighted to hear that you found our hotel to be clean during your stay. Our team takes great pride in maintaining high cleanliness standards to ensure a comfortable experience for all our guests. We hope to welcome you back in the future for another pleasant stay.

2/10 Terrible

Gary

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Gary, We're sorry to hear that you didn't fully enjoy your stay. Please don't hesitate to contact us directly with any specific feedback you may have so we can address any concerns and improve for the future.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Tara,We are pleased to hear that you appreciated our customer service during your stay. Our team works hard to ensure a positive experience for all guests. Your feedback is valuable to us as we strive to maintain high standards of service. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
It was nice place to stay.
Stayed 1 night in Dec 2023
Response from Manager on 27 Jan 2024
Hello Nancy,Thank you for choosing our hotel for your stay. We're delighted to hear that you found our place enjoyable. We hope to welcome you back in the future for another pleasant experience.

2/10 Terrible

Tonya

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures for the property and rooms are misleading and the rooms are dirty
Response from Manager on 26 Jan 2024
Hello Tonya,Thank you for sharing your feedback with us regarding the property and room presentation. We apologize if the pictures may have caused any confusion. We are constantly working towards improving our services and will take your comments into consideration to ensure a better experience for future guests.

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Clean and uncomfortable
The room was clean and the service was great. My only issue was the mattress was horrible.
Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello David,Thank you for choosing to stay with us and for your positive feedback on our cleanliness and service. We appreciate your input regarding the mattress and apologize for any inconvenience caused. We value your feedback and will take it into consideration for future improvements.

2/10 Terrible

Lisa

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Lisa, We're sorry to hear that you had a less than satisfactory experience with us. We would appreciate it if you could reach out to us directly with any specific feedback or concerns you may have, so we can address them accordingly.

10/10 Excellent

Siyad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on 16 Jan 2024
Hello Siyad,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were undersized, there weren't enough blankets, the ones that were there thin and cheap. Tile and carpet floor s were dirty.
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Michael, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you encountered with the bedding and cleanliness of the floors. We strive to maintain high standards of comfort and cleanliness, and we appreciate you bringing these concerns to our attention. Your comments will be shared with the appropriate teams for further improvement.

8/10 Good

Lupe

Stayed 2 nights in Dec 2023
Response from Manager on 31 Jan 2024
Hello Lupe, We appreciate you taking the time to rate our hotel and for choosing to stay with us. We hope you had a pleasant experience during your visit. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so we can better address your needs. We look forward to welcoming you back in the future for another enjoyable stay.

8/10 Good

janell

Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello janell,Thank you for choosing our hotel for your stay! We're glad you had a positive experience with us. If there is anything specific that you enjoyed during your stay, please feel free to share it with us. We would love to hear your thoughts and look forward to welcoming you back in the future.

4/10 Poor

Tanay Mondragon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not exactly what we expected.
Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Tanay Mondragon, Thank you for your feedback. We apologize that your experience did not meet your expectations. We appreciate your input and will take it into consideration for future improvements. If you have any further concerns, please reach out to our management team directly.

8/10 Good

Tara

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Tara,Thank you for choosing to stay with us. We appreciate your business and hope you had a pleasant experience during your time here. If you have any specific feedback or concerns about your stay, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Ron

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Ron,Thank you for staying with us and taking the time to leave a rating. We are glad that you had a positive experience during your stay. We appreciate your support and hope to welcome you back in the future for another enjoyable visit. Safe travels!

4/10 Poor

María-Lourdes

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 4 Jan 2024
Hello María-Lourdes, We apologize if your recent stay with us did not meet your expectations. Please do not hesitate to reach out to our hotel directly so we can address any specific concerns you may have had. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

8/10 Good

Nelson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Nelson,Thank you for choosing our hotel for your stay! We appreciate your positive rating and we're glad to hear that you had a pleasant experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Mayra

Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Mayra,We are thrilled to hear that you had a fantastic stay at our hotel. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Azhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Azhar,Thank you for choosing our hotel for your stay. We're glad to see that you had a positive experience with us. If you have any feedback or additional comments, please do not hesitate to reach out to us directly so we can address any concerns you may have had. We hope to welcome you back in the future for an even better experience.

4/10 Poor

Rafael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds are horrible could ot sleep.
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Rafael,Thank you for your review. We apologize for any inconvenience you experienced with the beds during your stay. We appreciate your feedback and will take it into consideration for future improvements.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Jonathan, Thank you for choosing our hotel for your stay. We appreciate your business and hope you had a pleasant experience. If there's anything specific you would like to share about your stay, please feel free to reach out to us. We value your feedback and look forward to welcoming you back in the future.

8/10 Good

Mishelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Mishelle,Thank you for choosing to stay at our hotel. We appreciate your rating and are glad to hear that you had a positive experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the room
I've been to alot of hotels and this one I like the most love the costumer service and the room.
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Mayra,We are delighted to hear that you enjoyed your stay at our hotel and found our customer service and rooms to your liking. We strive to provide exceptional service and comfortable accommodations to all our guests. Thank you for your kind feedback, and we hope to welcome you back for another wonderful experience in the future.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Didn’t enjoy my shower
Room was nice and clean but when morning came and I jumped into the shower water kept going from hot to cold extremely cold and extremely hot it even burned my scalp. When I got out the shower the light went out for a couple of seconds. We also found a cockroach in the restroom.
Stayed 2 nights in Dec 2023
Response from Manager on 6 Dec 2023
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The ease of check in
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Keith,Thank you for sharing your feedback regarding the ease of check-in during your recent stay. We sincerely apologize for any inconvenience or delays you may have experienced. Our team constantly strives to improve our processes and will take your comments into consideration to ensure a smoother check-in experience for our future guests. Please feel free to reach out to our management team for any further assistance or feedback you may have.

10/10 Excellent

Denell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone all around was very courteous and helpful
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Denell,Thank you for sharing your feedback about the courteous and helpful staff during your stay. We strive to provide exceptional service to all our guests and it's wonderful to hear that our team made a positive impression. We appreciate your kind words and hope to welcome you back soon for another great experience.

8/10 Good

Edwin

Liked: Amenities
Nice room
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Edwin,Thank you for your kind feedback on our room. We're pleased to hear that you found it to your liking and we hope you had a comfortable stay with us. If you have any further comments or suggestions, please feel free to contact our management team. We appreciate your review and look forward to welcoming you back in the future.

10/10 Excellent

Shay

Stayed 2 nights in Nov 2023
Response from Manager on 17 Dec 2023
Hello Shay,We are thrilled to hear that you had such a positive experience during your stay at our hotel! We take great pride in providing excellent service and ensuring our guests have a comfortable stay. If there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the near future!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brent was friendly and provided excellent customer service
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Patricia,Thank you for taking the time to share your positive experience with Brent! We pride ourselves on delivering excellent customer service and it's great to hear that Brent was friendly and attentive during your stay. We appreciate your feedback and will pass on your kind words to Brent. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Frederick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine, not much of a breakfast. Very basic , coffee, juice, sweet roll in plastic, and not even a table or chairs. First stop each day was for breakfast. Room was clean and made up everyday.
Stayed 3 nights in Nov 2023
Response from Manager on 28 Nov 2023
Hello Frederick, Thank you for taking the time to share your feedback with us. We appreciate your compliments on our clean and well-maintained rooms. We understand that our breakfast offerings were not to your satisfaction and apologize for any inconvenience caused. Your comments have been noted and will be shared with the appropriate team for further improvement. We hope to welcome you back in the future for a better experience.

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from Manager on 16 Dec 2023
Hello Daniel,We are thrilled to hear that you had a fantastic stay with us! It was a pleasure hosting you and we appreciate you choosing our hotel. We hope to welcome you back in the future for another memorable experience.

10/10 Excellent

Scott

Stayed 3 nights in Nov 2023
Response from Manager on 25 Nov 2023
Hello Scott,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and exceed our guests' expectations. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was hassle free. Room didn’t have a motel room smell, very clean, comfortable beds. Wish more motels were like this. I would stay here again.
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Hello Nadine,Thank you for sharing your positive feedback regarding your hassle-free check-in experience, clean room, and comfortable beds. We greatly appreciate your compliment and we're thrilled to hear that you would choose to stay with us again. We strive to provide a pleasant and comfortable experience for all our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Julianna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Julianna,Thank you for sharing your feedback about the cleanliness of our hotel. We strive to provide a clean and comfortable environment for all our guests. We appreciate your comments and will share them with our housekeeping team to ensure that we maintain our high standards. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future.

8/10 Good

Lucas

Stayed 1 night in Nov 2023
Response from Manager on 10 Dec 2023
Hello Lucas,Thank you for choosing our hotel for your stay. We appreciate your review and are glad to hear that you had a positive experience. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future.

4/10 Poor

claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel with breakfast included and nothing was offer or available for breakfast morning
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello claudia,We apologize for any confusion and inconvenience you experienced with the breakfast service. We understand the importance of starting the day off right, and we sincerely apologize for falling short of your expectations. Our team is working diligently to investigate and address this matter to ensure a smoother experience for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you need.
This place was all we needed for a few nights stay. Breakfast was a nice addition. And, it didn't break the bank!
Stayed 5 nights in Nov 2023
Response from Manager on 16 Nov 2023
Hello Scott,Thank you for choosing our hotel for your stay! We're delighted to hear that our affordable rates and complimentary breakfast met your needs. We appreciate your feedback and hope you had a comfortable stay with us.

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed , pillows ok clean sheets. Door locks in good condition, air condition worked good. Tv, fridge, microwave worked. Hot water for showering. Location was clean except carpet felt like it needed to be shampooed everything else was ok
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Colleen,Thank you for staying with us and sharing your feedback. We're delighted to hear that you found our bed comfortable, the door locks in good condition, and enjoyed the functionality of our amenities. Your comments about the cleanliness are duly noted and will be shared with our team for further improvement. We appreciate your review and hope to welcome you back in the future.

10/10 Excellent

Curtis

Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Curtis,Thank you for taking the time to share your exceptional experience at our hotel. We are thrilled to hear that you had a fantastic stay with us. Your kind words encourage us to continue delivering exceptional service to all our guests. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 5 Nov 2023
Hello David,Thank you for taking the time to leave your feedback. We are thrilled to hear that you had such an exceptional experience during your stay with us. Our team always strives to provide the highest level of service, and we appreciate your recognition. We look forward to welcoming you back in the future for another fantastic stay.

8/10 Good

Dametria

Liked: Staff & service, property conditions & facilities
It was okay but...
It was good for what we paid for... the beds were extremely uncomfortable and the bathrooms are small with the shower and toilet in the room together. Cleaning crew came in but didnt take the trash or change the sheets. They only came in and brought new towels... which we didnt ask for.
Stayed 2 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello Dametria,Thank you for sharing your feedback with us. We appreciate your comments about the price of your stay. We apologize for any discomfort you experienced with our beds and the bathroom layout. We will review your comments with our housekeeping team to ensure that the trash is properly attended to and the sheets are changed as per our standards. We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Kaysen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Kaysen,Thank you for taking the time to share your feedback with us. We appreciate your high rating and are glad to hear that you had an exceptional experience during your stay. We strive to consistently provide top-notch service and we are delighted that we met your expectations. We look forward to welcoming you back on your next visit.