Outdoor pool, pool umbrellas
Check availability

Reviews of The Federal Palace Hotel & Casino

5 out of 5
The Federal Palace Hotel & Casino
6-8 Ahmadu Bello Way, Victoria Island, Lagos

Reviews

8.0

Very good

Rating 10 - Excellent. 91 out of 229 reviews" "
Rating 8 - Good. 82 out of 229 reviews" "
Rating 6 - Okay. 25 out of 229 reviews" "
Rating 4 - Poor. 20 out of 229 reviews" "
Rating 2 - Terrible. 11 out of 229 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Olugboyega, Hempstead

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic but water brownish
Stayed 2 nights in Apr 2024
Response from Kafayat on 23 Apr 2024
Thank you for your review.We are aware that our borehole water oxidizes quickly and although filtered, chemically treated, and constantly reticulated the water can appear discolored from time to time. Please accept our apologies for any inconvenience that this may have caused you. Please note that we are working hard to resolve the issue.We look forward to welcoming you back soon.

8/10 Good

Olugboyega, Hempstead

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property but the bathroom and water looks brownish
Stayed 3 nights in Apr 2024
Response from Kafayat on 23 Apr 2024
Thank you Olugboyega for your review after your recent stay with us. We are aware that our borehole water oxidises quickly and although filtered, chemically treated, and constantly reticulated the water can appear discoloured from time to time. Please accept our apologies for any inconvenience that this may have caused you.

10/10 Excellent

Andrew

Stayed 3 nights in Feb 2024
Response from Kafayat on 23 Apr 2024
Dear Andrew, thank you for the time taken to rate the quality of our service following your recent visit to the Federal Palace Hotel & Casino. We look forward to welcoming you back soon.

6/10 Okay

John

Business traveller
Disliked: Cleanliness, property conditions & facilities
The age is definitely showing. Even at a cheap rate, I do not think this place is worth the stay. There are much newer and cleaner properties in VI.
Stayed 1 night in Feb 2024
Response from Kafayat on 23 Apr 2024
Dear John, thank you for the time taken to rate the quality of our service following your recent visit to the Federal Palace Hotel & Casino. Your comment regarding the hotel is noted and will be looked into.

8/10 Good

Oluremilekun, Essex

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024
Response from Kafayat on 29 Feb 2024
Dear Oluremilekun, thank you for your review following your recent stay at the Federal Palace Hotel & Casino. We look forward to welcoming you back soon.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice surroundings
Stayed 1 night in Feb 2024
Response from Kafayat on 25 Feb 2024
Dear Michael,Thank you for the great review after your recent stay with us.We look forward to welcoming you back soon.

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is safe, and the staff are courteous, and helpful. Ready to assist with personal needs. Full breakfast with varied choices is outstanding.
Stayed 13 nights in Feb 2024
Response from Kafayat on 25 Feb 2024
Dear Anthony, thank you for your review following your recent stay at the Federal Palace Hotel & Casino. We are glad that you found the breakfast buffet great and the staff friendly.We look forward to seeing you soon.

8/10 Good

Julius

Stayed 2 nights in Dec 2023
Response from Kafayat on 17 Dec 2023
Dear Julius, thank you for your review following your recent stay at the Federal Palace Hotel & casino. We are glad that you found the service great.We look forward to welcoming you back soon.

10/10 Excellent

Omolola

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Capet in the hallway needs more cleaning it had an odd.
Stayed 3 nights in Nov 2023
Response from GM on 28 Nov 2023
Dear Omolola, thank you for your review following your recent visit to the Federal Palace Hotel & Casino. Your comment regarding the carpet odor has been noted. Kind regards, David Kliegl – General Manager

10/10 Excellent

BRIAN, Sterling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The hospitality in this hotel is world class.
Stayed 12 nights in Nov 2023
Response from GM on 28 Nov 2023
Dear Brian, thank you for your review following your recent visit to the Federal Palace Hotel & Casino. We are pleased that you found our hospitality world class. Kind regards, David Kliegl – General Manager.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but Dependable.....
Hotel rooms are decent size, property is large but still feels cozy and service is exceptional. Great place to stay and relax and even conduct business transactions. I'll definitely go back
Stayed 4 nights in Nov 2023
Response from Kafayat on 18 Nov 2023
Dear Anonymous, thank you for your review following your recent stay at the Federal Palace Hotel & casino. We are glad that you found the service exceptional and the place great.We look forward to welcoming you back.

4/10 Poor

William

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Many problems at this hotel. Room refrigerator would not work. They would not replace it. Guest wifi was not working for two days. Electricity constantly going off and on. Very nice staff but poor management! Needs help
Stayed 5 nights in Nov 2023
Response from GM on 15 Nov 2023
Dear William, thank you for your review following your stay. We have investigated the cause of the service issues raised and corrected those which we are able. Please accept our apologies for the frustration that you may have felt. Kind regards, David Kliegl - General Manager.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Very clean hotel. Hospitality and services topnotch. Everything was great. Highly recommended.
Stayed 2 nights in Nov 2023
Response from Kafayat on 7 Nov 2023
Dear Jasmine, thank you for your review following your recent stay at the Federal Palace Hotel & Casino. We are glad that you found the staff friendly and the cleanliness great.We look forward to welcoming you back soon.

8/10 Good

Olivia

Liked: Cleanliness, staff & service
Old but fairly well kempt. I'd say the courteous and professional members of staff are a great asset.
Response from Kafayat on 7 Nov 2023
Dear Olivia, thank you for your review following your recent stay at the Federal Palace Hotel & Casino. We are glad that you found the staff friendly and the cleanliness great.We look forward to welcoming you back soon.

10/10 Excellent

Adedolapo

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Kafayat on 26 Sept 2023
Dear Adedolapo, thank you for your review following your recent stay at the Federal Palace Hotel & casino. We are glad that you found the staff friendly and the location great.

10/10 Excellent

Gomiluk

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, facilities and service
Stayed 2 nights in Aug 2023
Response from GM on 2 Sept 2023
Dear Gomiluk, thank you for your review following your recent visit to the Federal Palace Hotel & Casino. We are pleased that you found the facilities and location perfect and the staff service great. Kind regards, David Kliegl – General Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience was great.
Stayed 2 nights in Jun 2023
Response from Kafayat on 26 Jun 2023
Dear Guest, thank you for your review following your recent visit to the Federal Palace Hotel & Casino. We are pleased that you found the services great. We look forward to welcoming you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Good service with friendly and helpful staff
Stayed 4 nights in Apr 2023
Response from GM on 1 May 2023
Dear David, thank you for your positive review following your visit to the Federal Palace Hotel & Casino. We are glad that found the hotel beautiful with good service and friendly staff. We appreciate the time taken to rate the quality of the hotel and the service you received. We look forward to welcoming you back soon. Kind regards, David Kliegl – General Manager.

10/10 Excellent

CHIMEZIE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A place to be. Im well pleased with the services. Thank you
Response from Kafayat on 17 Jan 2023
Dear Chimezie,Thank you for being pleased with our services, we look forward to welcoming you back soon.Kind Regards,Kafayat Adewusi-AdelereReservations.

8/10 Good

Madubueze

Good
Response from GM on 2 Dec 2022
Dear Madubueze, thank you for your review following your visit to the Federal Palace Hotel & Casino. We appreciate the time taken to rate the quality of the hotel and the service you received. We look forward to welcoming you back soon. Kind regards, David Kliegl – General Manager.

8/10 Good

Christopher

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The staff are extremely friendly and helpful
Stayed 8 nights in Sep 2022
Response from Kafayat on 11 Oct 2022
Dear Christopher,Thank you for the feedbackPlease keep it coming as this will assist us improve on our service standardsThank you,Kafayat Adewusi-AdelereReservations

10/10 Excellent

Anazodo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff
Stayed 1 night in Aug 2022
Response from Kafayat on 19 Aug 2022
Dear Anazodo, Thank you for your review following your recent stay at the Federal Palace Hotel & casino. We are glad that you found the staff friendly.We look forward to welcoming you back soon.

10/10 Excellent

Rolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptional and super friendly and they were willing to go out of their way to help you, I would most definitely go back
Stayed 12 nights in Jul 2022
Response from GM on 28 Jul 2022
Dear Rolanda, thank you for your review following your recent visit to the Federal Palace Hotel & Casino. We are pleased that you found the staff friendly and willing to go that extra mile to help. We look forward to welcoming you back soon. Kind regards, David Kliegl - General Manager.

4/10 Poor

Felix

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice and clean hotel; unfortunately, staff are loud, rude and unfriendly. Also dining options need a lot of work.
Stayed 2 nights in Jun 2022
Response from GM on 28 Jul 2022
Dear Felix, thank you for the time taken to rate the quality of our service following your recent visit to the Federal Palace Hotel & Casino. We trust that you will find improved service standards on your next visit. Kind regards, David Kliegl – General Manager.

8/10 Good

Manuela

Liked: Cleanliness, amenities, property conditions & facilities
Staff was helpful, but communication in English was a bit of an issue.
Stayed 3 nights in Mar 2022
Response from Kafayat on 5 Apr 2022
Thank you for your review and observation, we will look into it.

2/10 Terrible

Julie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the pictures make this property look great but it is far from that. The rooms are so small and you can forget about putting clothes away for your two week stay you have to keep them in your suitcase the closet space is non existent. The room filter was bad because I became so sick when in the room. Also the staff barges in your room after saying to wait. Would never go back here the pool isn't nice it's dirty but they will charge you everything just to get in there. AVOID
Stayed 12 nights in Feb 2022
Response from GM on 9 Mar 2022
Dear Julie, thank you for your review following your last stay. Our King rooms, named after the kingsize bed in each room, and although equipped with both a closet and clothes drawers may be inadequate for two weeks' worth of clothing. We apologise for the discomfort that this may have caused. The Pool Club offers free entry to hotel residents, and you should hot have been charged to get in. Your comment regarding the staff entering the room are noted. Once again please accept our apologies for the shortcomings in the service provided. Kind regards, David Kliegl – General Manager.

10/10 Excellent

Ayodele

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the hotel and the staff was very nice
Stayed 1 night in Feb 2022
Response from Kafayat on 19 Feb 2022
Dear Mr Ayodele, Thank you for your feedback, we really appreciate you.

10/10 Excellent

Ayodele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The place was fantastic
Stayed 1 night in Feb 2022
Response from GM on 9 Mar 2022
Dear Ayodele, thank you for your review following your last stay at the Federal Palace Hotel & Casino. We are glad that you enjoyed the 'fantastic" hotel. Kind regards, David Kliegl - General Manager.

10/10 Excellent

Yewande

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Ok hotel
Facilities need upgrading. Not really worth the price
Stayed 1 night in Oct 2021

8/10 Good

George

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Sep 2021
Response from Kafayat on 17 Oct 2021
Thank you George for the great feedback. We look forward to welcoming you back

2/10 Terrible

Judicaelle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is overrated
Stayed 4 nights in Aug 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
Excellent service, food, environment
Stayed 2 nights in Jul 2021
Response from Kafayat on 19 Jul 2021
Thank you for the great feedback, we look forward to welcoming you back to The Sun Federal Palace Hotel & Casino

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 1 night in May 2021
Response from Kafayat on 19 Jul 2021
Thank you for the great feedback, we look forward to welcoming you back to The Sun Federal Palace Hotel & Casino

6/10 Okay

Eboni

Liked: Staff & service, room comfort
Not clean as they used to be but overall ok stay
Enjoyed my stay for the most part. The breakfast was great and had fun in the casino. The cleanliness in the hotel has gone down.. The water to bath and shower was even brown disgusting. I don’t think I will come back again.
Stayed 2 nights in May 2021

8/10 Good

Emezino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil & Refreshing
The check-in was smooth, the facility is not brand new, but well maintained. Staff were friendly and helpful. A great get-away for the family. Wide area for walks and relaxation. Ample parking space. The swimming pool area is great! I definitely want to come back!
Stayed 1 night in Apr 2021
Response from Kafayat on 4 May 2021
Thank you so much for the great feedback, we really appreciate you.

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite and Professional
My 2nd stay in a space of 2wks. Always a pleasure and looking forward to my next visit.
Stayed 1 night in Apr 2021
Response from Kafayat on 4 May 2021
Thank you so much for the great feedback, we really appreciate you. We look forward to welcoming you back soon.

6/10 Okay

kabara

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2021
Response from Kafayat on 4 May 2021
Thank you so much for the great feedback, we really appreciate you.

8/10 Good

Matthew

Business traveller
Liked: Staff & service
Was okay
This was not really what I expected. When I was a kid my dad brought the entire family here on several occasions this was like a dreamland for us. The team were okay, the structure and facilities need a massive upgrade.
Stayed 1 night in Feb 2021
Response from Kafa on 4 May 2021
We are sorry you are unhappy with the facilities. Kindly be informed that we are working hard to ensure that everything is in good order. We really appreciate your feedback. Thank you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2021

10/10 Excellent

Muyiwa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Kafayat on 2 Feb 2021
Thank you for your review, we look forward to welcoming you back

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Food menu could be more varied. Had food poisoning one night
Stayed 13 nights in Jan 2021

8/10 Good

VICTOR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed 1 night in Nov 2020
Response from Kafayat on 12 Dec 2020
Thank you for your kind review. We really appreciate you

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mist visit
Was an amazing, friendly, quiet, clean and fun place to stay!!
Stayed 5 nights in Oct 2020

10/10 Excellent

VerifiedTravel, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Federal Palace has that vintage grandeur especially around the foyer, which is nice. Also has very nice grounds at the back with a nice view of the water. Externally though, it could do with a refresh and....what's the intent with the seemingly empty and gradually degrading tall building next door to the main hotel? Hopefully the owners will get the investment required to fully utilise both buildings,as the hotel is a classic.
Stayed 4 nights in Sep 2020
Response from Kafayat on 10 Oct 2020
Thank you for your feedback . We really appreciate it.

4/10 Poor

carolyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
Not as nice as pics. Needs major updating. Especially to bathroom. Sheets had stains. Bathtub poor. Scary and unfriendly staff. Could tell from the moment I walked into the lobby that I made a mistake. Will not stay again. Way OVERPRICED.
Stayed 1 night in Feb 2020

10/10 Excellent

Damilare

Liked: Property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I was in the area for 10 days for family. My first impression was great! Check in was smooth, but when I got to the room it wasn’t the best experience. I had to change rooms and it made it a little better. I had to be ok for staying there for 10 days. Something came up and I had to go to another state and the hotel made accommodations for me to return. On the second check in, it was a difference between night and day. Everything was clean, smelled nice, clean sheets! I was very comfortable for the remaining of my stay. Breakfast was very good. I was also pleased with lunch which I had twice and we did room service once. They had options that were good if your not use to eating African food. This hotel was family friendly and quiet, they had a small casino and a comfortable bar for adults. If your staying during the week the pool was very quiet and comfortable. Weekend was family weekend. But I would recommend you stay here.
Stayed 10 nights in Dec 2019
Response from Kafayat on 21 Jan 2020
Thank you for your feedback, we really appreciate it.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a family stay and we had great fun. The kids had fun at the pool and the slides was definitely a winner, The staffs were also very responsive and flexible. We really enjoyed our time.
Stayed 2 nights in Jan 2020
Response from Kafayat on 14 Jan 2020
Thank you for the feedback, we really appreciate it.

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel
Fantastic staff across the hotel, who really made you feel welcome. The ladies at breakfast were especially awesome. They could do with more vegetarian options on their menu - people’s diets are changing! Comfy room and great location.
Stayed 2 nights in Jan 2020
Response from KAFAYAT on 14 Jan 2020
Thank you for your feedback, we really appreciate it.