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Very expensive hotel for the poor quality of the facilities, and the unsafe area it is located. Many homeless around the hotel, most of them under heavy drug influence. Room does not smell good. Probably the worst hotel by far… paying more than USD $500 per night is infuriating.
We appreciate your stay to the Sandman Hotel Victoria and your excellent rating. We are happy to hear that you had a great time; taking care of our guests is a pleasure for our staff. Regards, Anjali
Thank you for staying at the Sandman Hotel Victoria and giving it a five-star rating. We are delighted to hear that you loved your stay and hope to see you again. Regards, Anjali
We really liked this hotel, nice big room with kitchen area and living room area. Pool and hot tub were nice, pool was warm, even by my standards. Staff was very friendly.
Amanda
Stayed 2 nights in May 2024
10/10 Excellent
William
24 May 2024
Liked: Cleanliness, amenities
Lots of places to walk to
William
Stayed 1 night in May 2024
Response from Anjali, Manager on 25 May 2024
Thank you for staying at the Sandman Hotel Victoria and giving it a five-star rating. We are delighted to hear that you loved your stay and hope to see you again. Regards, Anjali
8/10 Good
Ryan
21 May 2024
Ryan
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Thank you for your review, Ryan. If there is anything we can improve on to get a 5 star, we would the the opportunity to learn more. Thanks again, Amy Leonard
Great stay, able to watch Victoria Day Parkade during the stay
Michael
Stayed 1 night in May 2024
6/10 Okay
Ayham
Business traveller
18 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff
The room was clean but has an unpleasant smell
Location is not that nice.
Ayham
Stayed 1 night in May 2024
Response from Anjali, Manager on 19 May 2024
Thank you for visiting the Sandman Hotel Victoria and sharing your comments. We are sad to observe that your stay with us was mediocre. We hope that we have an opportunity to serve you again. Regards, Anjali
Excellent service, very nice staff, very kind and helpful, a lot space in the room, very clean and comfortable!!
Katia
Stayed 1 night in May 2024
Response from Anjali, Manager on 19 May 2024
Thank you for visiting the Sandman Hotel Victoria and providing a five-star rating. We are pleased to hear that you enjoyed your stay and found good value in your stay. We look forward to seeing you again. Regards, Anjali
Thank you for visiting the Sandman Hotel Victoria and providing a five-star rating. We are pleased to hear that you enjoyed your stay and look forward to seeing you again. Regards, Anjali
Thank you for visiting the Sandman Hotel Victoria and providing a five-star rating. We are pleased to hear that you enjoyed your stay and found the location to be well suited. We look forward to seeing you again. Regards, Anjali
Folks around the facility, the back parking lot in particular, were a bit sketchy at times but there was locked underground parking and the front desk staff were amazing.
Nicole
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Thank you so much for your kind words regarding the front desk staff. We are so pleased you enjoyed your stay and hope to welcome you back again soon
The pool area was nice enough, in need of repairs.
Denny’s right in hotel was very convenient, staff were friendly and helpful.
Norma
Stayed 5 nights in Apr 2024
Response from Anjali, Manager on 13 May 2024
Thank you for visiting the Sandman Hotel Victoria and providing a five-star rating. We are happy to hear that our staff was approachable and accommodating during your visit, and we hope to see you again soon.. Regards, Anjali
Thank you for your staying with us at the Sandman Hotel Victoria and sharing your positive rating. We look forward to hosting you again. Regards, Anjali
Thank you for visiting the Sandman Hotel Victoria and providing your review. We value your business and look forward to seeing you again. Regards, Anjali
Very fast check in and front desk are so friendly and helpful
Jocelyn
Stayed 1 night in May 2024
Response from Anjali, Manager on 11 May 2024
Thank you for your 5-star review, and staying with us at the Sandman Hotel Victoria. Our staff is comprised of individuals who love looking after our guests. We look forward to hosting you again. Regards, Anjali
8/10 Good
Charlene
Travelled with family and small children, Business traveller
It was very quiet, Dennys next door great and enjoyed the pool
Charlene
Stayed 1 night in May 2024
Response from Anjali, Manager on 9 May 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your comments. We are pleased to hear that you enjoyed your stay with us and we look forward to seeing you again. Regards, Anjali
We appreciate your amazing rating and staying at the Sandman Hotel Victoria. We are glad to hear you enjoyed Denny's and our amenities. We hope to see you again soon. Regards, Anjali
The facility was very cleanly and the staff were friendly. I loved the rooms as they were very cozy.
Natalia
Stayed 1 night in May 2024
Response from Anjali, Manager on 7 May 2024
We appreciate you staying at the Sandman Hotel Victoria and giving us a 5-star review. We are happy to hear that you found our staff and services enjoyable. We look forward to seeing you soon. Regards, Anjali
8/10 Good
jim
5 May 2024
jim
Stayed 1 night in Apr 2024
Response from Anjali, Manager on 25 May 2024
We are grateful for your visit to the Sandman Hotel Victoria and for your exceptional rating. We are delighted to learn that you found your stay to be enjoyable. Regards, Anjali
8/10 Good
Ross
5 May 2024
Ross
Stayed 2 nights in May 2024
Response from Anjali, Manager on 25 May 2024
We appreciate your visit to the Sandman Hotel Victoria and the rating you have given us. We are delighted to learn that you found your stay to be enjoyable. Regards, Anjali
6/10 Okay
Chris
Business traveller
4 May 2024
Liked: Staff & service
You get what you pay for
Chris
Stayed 1 night in May 2024
Response from Anjali, Manager on 4 May 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your feedback. We are sorry to observe that your stay with us was mediocre. We hope that we have an opportunity to serve you again. Regards, Anjali
Was a great stay comfy beds very clean and great service
Christina
Stayed 1 night in Apr 2024
Response from Anjali, Manager on 29 Apr 2024
We appreciate your positive review and the time you spent at the Sandman Victoria. We are happy to hear that you had a comfortable stay. We hope to welcome you again soon. Regards, Anjali
Staff was very warm welcoming and friendly 😊 even though we checked in late it was worth and the front desk Rep told us friendly that let us know if you will checkout little late .
Sukhjinder
Stayed 1 night in Apr 2024
Response from Anjali, Manager on 29 Apr 2024
We value your time spent at the Sandman Victoria and your good review. We're thrilled to hear that you had a pleasant stay; our staff members enjoy looking after guests, so we're glad you appreciated the late check-out. Regards, Anjali
We appreciate your positive review and stay at the Sandman Hotel Victoria. We are delighted to hear you enjoyed the home and our services, and we hope to welcome you back soon. Regards, Anjali
We appreciate your feedback and stay at Sandman Hotel Victoria. We are glad that you appreciated the property and our services, and we hope to welcome you back soon. Regards, Anjali
We value your feedback and stay at the Sandman Hotel Victoria. We hope to see you again soon and are delighted that you enjoyed the property and our services.
We are family of 4 and we stay in this hotel all I can say is we had such a quiet and spacious room totally recommend this hotel!
Emily
Stayed 2 nights in Apr 2024
Response from Anjali, Manager on 26 Apr 2024
We value your 5 star rating and kind comments mean so much to us. We hope to see you again soon and are pleased that you and your family had a wonderful stay with us. Regards, Anjali
We appreciate your positive review and stay at the Sandman Hotel Victoria. We are delighted to hear you enjoyed the home and our services, and we hope to welcome you back soon. Regards, Anjali
We appreciate your five-star review and stay at the Sandman Hotel Victoria. We are delighted to hear you enjoyed the home and our services, and we hope to welcome you back soon. Regards, Anjali
8/10 Good
Alix
Travelled with family
21 Apr 2024
Liked: Cleanliness, staff & service
Stayed there with my son for a swimming competition, clean and convenient
Alix
Stayed 3 nights in Apr 2024
Response from Anjali, Manager on 22 Apr 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your comments. We are delighted to hear that you found our pool appropriate and clean for your son's practice. We hope to see you again soon. Regards, Anjali
10/10 Excellent
Chantal
21 Apr 2024
Chantal
Stayed 1 night in Apr 2024
Response from Anjali, Manager on 11 May 2024
We appreciate you staying at the Sandman Hotel Victoria and leaving a 5-star review. We look forward to seeing you again soon. Regards, Anjali
8/10 Good
Chloe
20 Apr 2024
Chloe
Stayed 1 night in Apr 2024
Response from Anjali, Manager on 11 May 2024
Thank you for your staying with us at the Sandman Hotel Victoria and sharing your positive rating. We look forward to hosting you again. Regards, Anjali
We appreciate your 5-star rating and your stay at the Sandman Hotel Victoria. It brings us great pleasure to learn that you found the property and our services enjoyable, and we hope to have you stay with us again soon. Regards, Anjali
2/10 Terrible
Nihal
Travelled with family
16 Apr 2024
Disliked: Cleanliness, staff & service, amenities
I had booked 2 rooms at the hotel for 2 nights and 3 days.
I was very disappointed after finding a long hair on the towel inside the washroom.
One of the rooms garbage was over filling and had the card left on the door.
I asked the cleaning worker who was outside couple rooms down in the afternoon while leaving the room requesting to pick up the over filling garbage which was full inside. The worker said to have the card in the right position which i made sure it was. Returned back at night and found the garbage bins still full. Went to the front desk next day who said he would get it done, which again was not done again. Then was asked by the front desk guy to put it outside and he would come and pick up, again that did not happen.
Its a convenient location but i was with my parents who were visiting from Toronto who did not enjoy the stay there. Very disappointed after spending soo much money booking two rooms but the service was below par. I would not recommend this hotel if you are taking your family.
Nihal
Stayed 2 nights in Apr 2024
Response from Anjali, Manager on 29 Apr 2024
We are extremely sorry to read that your stay with us was unpleasant due to the aforementioned. We will be connecting with you on this soon. Regards, Anjali
Thank you for staying with us at the Sandman Hotel Victoria and sharing your rating. We are displeased to notice that your stay with us was mediocre; should you need to discuss this further, please feel free to contact the Hotel directly. Regards, Anjali
Thank you Michelle for your 4 star review! We are so pleased you enjoyed our facilities. We are so glad the kids took advantage of the pool too! Thanks again, Amy Leonard
10/10 Excellent
Kathleen
14 Apr 2024
Kathleen
Stayed 1 night in Apr 2024
Response from Anjali, Manager on 4 May 2024
We appreciate your 5-star rating and the time you spent at the Sandman Victoria. We are happy to learn that your stay was enjoyable, and we look forward to seeing you again. Regards, Anjali
Overall good experience, didn't like that $150 security deposit not credited back to card upon checkout as I was told, does not take 5 business days to credit back.
Could use more than 2 chairs in pool area!
Staff was pleasant and nice.
Brett
Stayed 3 nights in Apr 2024
Response from Anjali, Manager on 14 Apr 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your comments. The release of the pre-auth hold often takes 4-5 business days, depending on the bank. We are pleased that your experience was pleasant, and we look forward to welcoming you again soon. Regards, Anjali
10/10 Excellent
Kasandra
12 Apr 2024
Liked: Amenities
the staff and the pool
Kasandra
Stayed 1 night in Apr 2024
Response from Anjali, Manager on 13 Apr 2024
We appreciate your feedback and staying at the Sandman Hotel Victoria. We are glad to hear that you had fun in the pool; our team takes great pride in looking after our guests. We hope to welcome you again soon. Regards, Anjali
8/10 Good
Dale
Travelled with family, Business traveller, Travelled with group
Very friendly staff, easy check in, very nice room.
Dale
Stayed 3 nights in Apr 2024
Response from Anjali, Manager on 12 Apr 2024
Thank you for choosing to stay with us at the Sandman Hotel Victoria and sharing your comments. We have individuals on our team that love taking care of our guests, and we hope to see you again soon. Regards, Anjali
10/10 Excellent
James
8 Apr 2024
James
Stayed 2 nights in Apr 2024
Response from Anjali, Manager on 29 Apr 2024
We appreciate your 5-star rating and stay at the Sandman Hotel Victoria. We are delighted to hear you enjoyed the home and our services, and we hope to welcome you back soon. Regards, Anjali
4/10 Poor
Seble
Travelled with family and small children
4 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
The room smell musty. The carpet is messy and dirty.
Needs deep cleaning.
Seble
Stayed 4 nights in Mar 2024
Response from Anjali, Manager on 7 Apr 2024
We are extremely disheartened to learn about your unpleasant stay with us, and thank you for your comments. Should you need to discuss this further, please contact the hotel directly. Regards, Anjali
Thank you for staying with us at the Sandman Hotel Victoria and sharing your 5-star rating. We are delighted to read that you enjoyed the property and our services. We look forward to seeing you again. Regards, Anjali