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The Empress Hotel was excellent, as always. However, the surrounding area has deteriorated to the point that it no longer feels safe to walk the streets. There is now open drug use in the area, and we saw needles as well as used Naloxone kits very close to the hotel. We used to visit Victoria and the Empress regularly, but I cannot recommend a trip based on our most recent experience.
High tea was good. Housekeeping and concierge were below standard.
Nanette
Stayed 2 nights in Apr 2024
8/10 Good
John
Travelled with family and small children
3 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
old and pricey but nice and great location
John
Stayed 2 nights in Apr 2024
Response from Fairmont Empress on 3 May 2024
Hi John, thank you for taking the time to share your experience and provide us with the opportunity to improve. We always appreciate feedback on our pricing as it is our goal to have guest's feel they are getting value from the prices they pay.-Fairmont Empress
Thanks to all the staff of Empress hotel. Staying at Empress was something I have always wanted and having my birthday there was a dream come through. Though I didn't get all the complementary things they promised me over the phone for my birthday(birthday cake, complimentary wine and one other thing) I only got strawberry dipped in chocolate. Hopefully they'll make up for it next time. I remain humble as always. Thanks Empress for hosting us. The high tea was amazing, the kids dinner menu has the best menu. Adult menu was good too. I love the West coast oysters fermented garden hot sauce, mignonette jelly, citrus. Thank you Empress.
Room size according to Fairmont was not good and washrooms are .not well planned very conjusted
Sukhjinder
Stayed 1 night in Apr 2024
Response from Fairmont Empress on 30 Apr 2024
Thank you for sharing your feedback with us regarding our bathrooms Sukhjinder. We sincerely apologize for any inconvenience caused by the their size and layout. Your insights are valuable, and we want to let you know that we have begun multi-year renovation project to address these shortcomings, focusing on improving the bathroom layout and overall space. We appreciate your understanding and hope to welcome you back to experience the positive changes.
Had a wonderful 3 night stay with our small dog. The Fairmont was so accommodating and dog friendly. We didn’t get a chance to enjoy the spa but we did use the pool and gym. Both very nice. Staff was so helpful when we asked about dog-friendly restaurants nearby. They have great recommendations. We will be back.
Tina
Stayed 3 nights in Mar 2024
Response from Fairmont Empress on 30 Apr 2024
Hi Tina, it was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future!
An absolute dream come true, another thing off the bucket list!!
Leslie
Stayed 2 nights in Apr 2024
Response from Fairmont Empress on 30 Apr 2024
It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future!
Hi Peggy, we sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!
Staff is absolutely wonderful. Facility is great. Everyone should stay here at least once!
Melonie
Stayed 2 nights in Apr 2024
Response from Fairmont Empress on 30 Apr 2024
Hi Melonie, we sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!
10/10 Excellent
Sean
23 Apr 2024
Liked: Cleanliness, staff & service
Shower head needs replaced and the credenza with the fridge is not a good fit for that room. Corner pieces so the window is more accessible.
Sean
Stayed 2 nights in Apr 2024
Response from Fairmont Empress on 30 Apr 2024
Hi Sean, we greatly value and appreciate your positive and constructive feedback, I will be happy to share it with our team so we can continue to improve. Thank you again for sharing your experience, and we hope to see you again very soon.
We loved the Gold Deluxe room option that allowed us to access the lounge. The breakfast was amazing, with so many delicious options. The appetizers served in the evening were not your typical hotel snacks. The food was similar quality to what you would find on a cruise. The staff went over and above to meet our needs and assist us. We were very pleased with our decision to stay at the Empress Hotel!
Carol
Stayed 1 night in Apr 2024
Response from Fairmont Empress on 30 Apr 2024
Carol, thank you for your kind words. Exceeding expectations is what we aim for!
Hotel was absolutely beautiful, everyone was so helpful , polite and professional at all times . Decor was wonderful , grounds around the hotel were stunning as was the view of the harbour.Swimming pool was amazing and very quiet , which I loved , absolutely loved this hotel .
geraldine
Stayed 2 nights in Apr 2024
Response from Fairmont Empress on 30 Apr 2024
We are delighted you had a wonderful experience and can’t wait to have you back Geraldine!
It is a beautiful property. The staff is excellent, very friendly and professional.
Renuka
Stayed 2 nights in Apr 2024
Response from Fairmont Empress on 17 Apr 2024
We sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress Renuka. We can't wait to welcome you back in the future!
It feels like you're staying in a castle. The gardens, rooms, impeccable staff and the food provided on the club level can not be beat. We can not wait to come back.
Erika
Stayed 4 nights in Apr 2024
Response from Fairmont Empress on 30 Apr 2024
We are glad to hear you loved your experience, Erika! Our Castle on the Coast awaits your return!
10/10 Excellent
William
13 Apr 2024
Liked: Cleanliness
William
Stayed 2 nights in Apr 2024
Response from Fairmont Empress on 17 Apr 2024
Thank you William, we are thrilled you enjoyed your stay at Fairmont Empress!