Junior Suite | Terrace/patio
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Reviews of Palazzo Cendon Il Piano Nobile

Palazzo Cendon Il Piano Nobile
Cannaregio 533 - Calle Cendon, Venice, VE

Reviews

8.0

Very good

Rating 10 - Excellent. 43 out of 135 reviews" "
Rating 8 - Good. 63 out of 135 reviews" "
Rating 6 - Okay. 18 out of 135 reviews" "
Rating 4 - Poor. 9 out of 135 reviews" "
Rating 2 - Terrible. 2 out of 135 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Michela on 20 Nov 2019
Dear Guest, thank you for taking the time to write a kind review about your experience at Palazzo Cendon. We are glad that your stay was satisfying and that your expectations were met. In the hope to be able to welcome you again at Palazzo Cendon, we send you our best regards The staff

10/10 Excellent

Suzanne

Stayed 3 nights in Oct 2019

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a convenient location in the heart of Venice .lovely view overlooking canal .
Stayed 4 nights in Jul 2019
Response from S on 18 Jul 2019
Good morning, thank you for your kind words about your stay at Palazzo Cendon. We hope to welcome you again in our beautiful city, of course always in a room with view! Best regards, Silvia

10/10 Excellent

Mac, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff make this small hotel prefect. It is in an ideal position for seeing Venice and we really liked the fact hotel is still kept to the period building feel. We were there during this years flood which meant one day was difficult to leave the hotel but the staff did all they could to help. We throughly enjoyed our stay and will stay there when we next go to Venice.
Stayed 7 nights in Oct 2018
Response from S on 6 Nov 2018
Dear Guest, thank you very much for your kind words about your experience at Palazzo Cendon! What you have witnessed was a really extraordinary event - luckily the average high tide is way more bearable. We hope to have you again as our valued Guest during your next Venetian retreat. Best regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When in Venice
Thankyou Sylvia for making our stay and experience of Venice one to remember. Good local to train station and easy walking distance to attractions. Hotel is boutique and great personal service
Stayed 3 nights in Oct 2018
Response from S on 27 Oct 2018
Dear Mr. David, thank you very much for taking the time to write such a nice comment about your experience with us! We are glad you appreciated the service provided by our Staff and we really hope to see you again as our valued Guest during your next Venetian retreat. We wish you a great weekend! Best regards

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Convenient location
The location was excellent however we personally think the bed was bit hard and the pillows were too flat. Some people may like it that way but not us. Overall we still recommend to everyone its quiet with ferry stop across bridge and very helpful staff
Stayed 3 nights in Oct 2018
Response from S on 17 Oct 2018
Dear Mr. Thomas, thank you for leaving a comment about your experience at Palazzo Cendon! While we are glad you liked our location and our service, we kindly inform you that we provide extra pillows upon request, along with other free extra services such as kettles in the rooms. We hope to have you again at Palazzo Cendon as our valued Guest and we wish you a nice day! Best regards

6/10 Okay

Pierre

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2018
Response from S on 17 Oct 2018
Dear Mr. Pierre, thank you for taking the time to rate your experience at Palazzo Cendon. We would really appreciate if you gave us some more detailed feedback, so that we could improve our service where you felt it was lacking. In the meantime, we wish you a nice day! Best regards

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from S on 28 Sept 2018
Dear Mr. Alex, thank you for rating positively your experience at Palazzo Cendon. We hope to be able to welcome you again during your next Venetian visit! Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Silvia on 3 Apr 2018
Dear Guest, thank you for rating positively your stay at Palazzo Cendon. Have a nice day!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
We have stayed at this hotel many time we have been to Venice. It's in a great location away from the madness yet close enough to get to everything.
Stayed 4 nights in Dec 2017
Response from Silvia on 5 Jan 2018
Dear Mr. Frederick, thank you for taking the time to write a review about your experience at Palazzo Cendon. We are really happy you are satisfied with your stay, and we hope to have you again at our hotel to give you, as always, the best service that we reserve to our guests. Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent choice of hotel
We were very pleased to have chosen this hotel, very good location to walk to the attractions of Venice. Very good room and private bathroom. When looking online for a hotel we were shocked to see many rooms have shared bathrooms.
Stayed 4 nights in Nov 2017
Response from Giulia on 14 Nov 2017
Dear Guest, Thank you very much for choosing Palazzo Cendon as your retreat during your holiday in Venice. We hope to have made a significant contributed to making your holiday in Venice a truly unique experience. It would be a pleasure to have you again here in Venice. Regards,

4/10 Poor

Roy, Central Coast NSW

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Boutique hotel in Venice
The hotel is extremely difficult to find with the entrance off the main street with a very small sign. However this is typical for Venice however regular visitors to the city should be aware. The hotel was old (as is everything in Venice), however the room was smelly and lacked basic amenities such as tissues and tea and coffee making facilities. The air conditioning did not work and the sheets were only changed during our 3 night stay upon our request on the final day. Breakfast was a disappointment and reception and the meals area did not open until 8.00am which was inconvenient for our early morning departure.
Stayed 3 nights in Oct 2017
Response from Silvia on 4 Nov 2017
Dear Roy, thank you for writing an honest review about Palazzo Cendon. We are sorry you encountered some inconveniences during your stay. We kindly inform you that Venice regulations are very strict about any sort of skyline and public modifcation (i.e. signs on walls or even antennas) and because of that we are not allowed to hang any sign on the outside walls. While it is true that our guests do not find amenities such as tea bags in their rooms, we can provide them upon request. The air conditioning did not work because in autumn only the heating works. We could, however, provide some fans if requested. As for the sheet change, it is normally done every 3 days as an average routine; of course, if we are informed in advance of a particular allergy or need to get fresh new sheets every day, we can always fulfill every guest's request. As for breakfast, it is true that this service starts from 8AM and stops at 10AM, but we usually provide a breakfast tray the night before for early departures, always upon request. We thank you for your stay and we hope to welcome you again here at Palazzo Cendon with a better service. Best regards

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Three days in Venice
Great helpful and polite staff . Although breakfast was (free ? ) considering the room price we thought it could have been better . There were no tea / coffee making facilities in the room or hotel making it necessary to leave the hotel to get refreshments, other than at breakfast .
Stayed 3 nights in Sep 2017
Dear Christine, thank you for taking the time to write a review about your stay at Palazzo Cendon. We are glad you were satisfied with our service. We kindly inform you that we have no room service, but on request we can provide a tray with a kettle, some cups and some tea bags, so you can drink tea comfortably in your room. We hope to have you at our cozy hotel again in the future. Best regards

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017
Dear Ann, thank you for rating positively your stay at Palazzo Cendon. We hope to have you again at our hotel in the future! Warmest regards

6/10 Okay

Grumply, Auckland

Liked: Staff & service
Disliked: Property conditions & facilities
No facilities for making coffee. Wonderful staff
Cramped and small rooms and dining room. Today expect to be able to make coffee in any hotel room.
Stayed 1 night in Aug 2017
Response from Silvia on 17 Aug 2017
Dear Guest, thank you for taking the time of writing a comment about your stay at Palazzo Cendon. We are sorry to hear that you were displeased with our room and breakfast. Usually we provide a kettle and some tea bags in the room upon request and without any charge. As for the coffee, as you have seen, we only have the large machine available at breakfast time. Thank you for your precious feedback. It will be useful to improve our service and meet our guests' expectations. Best regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Really liked this place. It is about a 10 minute walk from the train station, and situated in an old palace (13th century) on an active canal. Really nice service as we needed to drop off bags the first day, and hang around late night in their lobby as we waited for the train the last. Breakfast was nice with cereals, meats, fresh fruit, juices and coffee. And my 3rd floor room (triple) was surprisingly very spacious.
Stayed 1 night in Jul 2017
Dear John, thank you for taking the time to write a kind review about Palazzo Cendon. We are happy everything went well with your stay. Reviews such as yours are our greatest reward for the dedication we put in our work. In the hope to welcome you again at Palazzo Cendon as our valued guest, we send you our warmest regards. Silvia

4/10 Poor

randhir

Liked: Cleanliness
Disliked: Room comfort
Never again.
Our room had a god awful smell that the reception said was "venice". The air conditioning took 4 hours to cool the room and there was no fan. The bed was hard and they only provided 2 sad little scratchy pillows. You could not prop the pillow up against the headboard to read as it was too small. The free breakfast sucked except for the orange juice which was fresh. They served some gas station quality boiled meat salami which was terrible. Oh, and you had to pay extra for wifi. While the hotel is right on a canal, our room was right in the back, number 6 on the top floor. It had one tiny window overlooking the neighbour's laundry area. Being on the top floor meant that the room was extra hot at night. And I've already mentioned the poor AC. The area was great though. Venice is the epitome of "touristy" but this area is a little off the beaten path. There is a cool bar right on the corner.
Stayed 2 nights in Jun 2017
Dear Guest, thank you for taking the time to write your honest review. We were sorry to know that you were disappointed with your stay at Palazzo Cendon. We always endeavour to offer the highest level of service and it would appear that on this occasion we failed to meet your expectations. We are also sorry that the breakfast didn't live up to your expectations, as we have received good feedback lately. We nonetheless appreciate your criticism as it will help us to improve the quality of the service offered to our Guests. Please accept our apologies for the issues you have experienced. However, we do hope that, despite your disappointment, you will give us another chance to give you our best service next time you will be in Venice. Best regards, Silvia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
What a great place to stay, try to get a balcony suite if you can. Lovely overlooking canal with a drink. Included breakfast was totally adequate and sets you up for the day. Try Brek (next to Universo Nord) for good value meals.
Stayed 2 nights in Jun 2017
Dear Guest, thank you for your kind words of appreciation toward Palazzo Cendon. We are glad you were pleased with your stay and we hope to give you again our warmest welcome in Venice. Best regards, Silvia

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful view of Venice Canal from our balcony which would've been 2x the price if we stayed in San Marco area. Cannaregio is quieter area but walkable to main points, 20 mins to Rialto bridge (leisurely) & another 15-20 mins to St. Marks square which was awesome! Along the way we passed all the elite designer stores and lots of souvenir shopping, restaurants/even McDonalds! Hop on hop off (city sightseeing) boat stop also very close. Reception is 8am-1am but they gave us a key to get in after 1am. A Bar/resto is also just downstairs. Breakfast was basic (pastries/bread/croissant/cold cuts/cheese juice coffee and did its job to start off our daily journeys. Took the orange line Alilaguna water taxi from the airport and hotel was close enough from the Guglie stop not bad with our luggage. Would stay here again.
Stayed 2 nights in May 2017
Dear Joyce, your heartfelt review is a great feedback for us but also for other future guests who will choose Palazzo Cendon for their retreat. We thank you for your kind words and we hope to be able to welcome you again. Best regards from Venice, Silvia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Guest, thank you for rating us on expedia.com. We are happy you were satisfied with your stay and we hope to be able to welcome you again at Palazzo Cendon. Warm regards, The Staff

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem in Venice. Excellent hotel with extremely polite and friendly staff. Located in the Cannaregio area of Venice surrounded by lots of superb restaurants frequented by the local population. Breakfast is basic but fulfils all your requirements although the room is slightly cramped. Highly recommend you stat at the Palazzo Cendon; we will definitely be back.

8/10 Good

CW, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with friendly staff.
Near to train station, convenient to walk around.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent venitian hotel

10/10 Excellent

Jennie, West Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with balcony overlooking Venice !!!!
The hotel is lovely - we had room on 1st floor with balcony and 4 poster bed - close to restaurants and walking distance to the train and coach station - hotel also has a lift with was very welcome with cases !!! Breakfast is simple continental with plenty of coffee and fresh juice - Highly recommend to anyone and would love to stay again - thank you !
View from our balcony !!!
Lovely to watch life go by !!

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Small travelers hotel.
Small,clean room. Accomodating staff. A warfare hotel,not luxurious but perfect for our needs.

8/10 Good

Megan, California

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel for long term stay
Overall nice hotel. The staff was helpful and friendly, it was clean and was decent close to the Grand Canal

10/10 Excellent

Janet, Celebration FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
This hotel was a gem! We booked it sight unseen and were so lucky. The staff was extremely helpful, and the breakfast was excellent. We ended up staying a second night. The location is an easy walk (even with luggage) from the train, and there are it's right on a secondary canal.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service

10/10 Excellent

steven, Spring Valley, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful and affordable hotel near the ghetto
We spent 6 nights at the Cendon. The AC was strong, received a free bottle of wine, and due to location, had the opportunity to experience much of the rich culture that Venice has to offer.

8/10 Good

Iwona

Liked: Cleanliness, property conditions & facilities

6/10 Okay

sheena

Disliked: Room comfort
We felt that the hotel was more 3 star than 4 star. There was a lack of anywhere to sit within the public areas. There was a small sitting room.

10/10 Excellent

Diana, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canal view
We had a nice stay here. I love the neighborhood as it is close to most touristic attractions, yet in a more local, non touristic area. The room was comfortable and spacious, clean, with a canal view. Continental breakfast was included but we opted to go to a nearby pastry shop to indulge on several sweets and cappuccino instead. I thinks this place is great value for the money.

8/10 Good

Ian, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
We stayed at the Palazzo Cendon for our honeymoon in the junior suite overlooking the canal, the room was excellent with 1st class room service, the staff where allways so helpfull and attentive, they even left us a bottle of chilled prosecco on arrival,the location is superb with beautifull views over the canal, and with easy access to the local vaporetta water bus stop, we really could not fault our stay

10/10 Excellent

Irene, The Hague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will visit again
The hotel was great, easy to find given the instructions (would have been hard otherwise), staff very helpful, room clean and spacious, location great, very quite yet central

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect ❤
What a fantastic place! Very comfortable and the decor took me back to the 1700s. The room and the bathroom have modern comfort. Good neighborhood, close to the train station. 30 minute walk to st. Marco square, it can also be reached by water taxi. The breakfast was also very good. The staff was nice and helpful!! Loved Venice

10/10 Excellent

Esben, Hilleroed, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 Great Days ath the Palazzo Cendon.
My wife and I stayed at Palazzo Cendon for four nights in July/August. We had requested a room with a balcony to the Cannareggio Canal, and we had a beautiful and interesting view from there down to the canal with all its traffic of freight-boats and vaparettos. Very nice rustique room with a canopy-bed. Very clean and beautiful room.

8/10 Good

Ange, England, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to amenities
Very nice hotel situated close to stations for travel on the waterboat - both to Murano and St Mark's Square, as well as an easy 10 minute walk to the station. What makes it even more appealing is the excellent pub on the corner that serves lovely cocktails!!
Lovely mojitos!

8/10 Good

Jason, Vancouver

Liked: Cleanliness, staff & service, room comfort
Quaint Hotel on the Canal close to Train Station
An older "Heritage" style hotel, but very clean spacious rooms and a great bed. The staff were very helpful with directions and suggestions. Its a little hard to find, but is just off a main canal street with some great restaurants very close by. It's definitely a 3 star, but very good value for the money.

10/10 Excellent

Kaiyuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kaizad, Houston Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
20minutes from the Grand Canal
Little difficult to find when you get down from the water Taxi near their water stop. the name sign is in the alley that is where the entrance lobby is...and is not visible from the water stop.

10/10 Excellent

older woman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
Close to metro, quiet neighborhood, friendly staff, nice breakfast with espresso machine

8/10 Good

brian, essex england

Liked: Cleanliness, staff & service
Nice location and not too busy
Excellent communication prior to arrival including accurate directions which were appreciated as we arrived at 10~30 pm

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable welcome to Venice.
First time in Venice, we only spent one night here, but it was very clean and comfortable. The staff were charming and helpful. We liked the area too, it wasn't too crowded here when we went - middle of May - and we enjoyed hearing the children going off to school in the morning and the sounds of real life around. It's quite a good walk from San Marco so take pedometers if you're walking, you will surely impress yourselves, although boat transport around Venice is easy and close.

10/10 Excellent

steve, yorkshire england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly hotel just off canal
Spent one night at the hotel on way back from Verona. Friendly staff, unexpected welcome bottle of wine, lovely room and really handy for transport links to and from Venice and a couple of mins stroll to main grand canal thoroughfare. Quiet location, nice bars nearby, and an airport boat stop just across from hotel. Nice breakfast and nothing was too much trouble for staff. Would gladly stay there again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Best location in Venice.
Wonderful area. Superb view from balcony Rm 1. Bath enamel showing rust through. Noisy. Awful breakfast and tiny characterless dining room.

8/10 Good

Claire, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in venice
We had a good stay bed was Alittle hard but the great breakfast made up for it!

10/10 Excellent

Newly retired, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, a lot of steps.
Only complaints were the large number of higher than usual steps and the small breakfast table. The room was quiet and comfortable. Breakfast was simple, but ample and served in the room.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible. The page for reservation is misleading.......... ...........

10/10 Excellent

Julie, Sidcup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Arriving by water taxi was great fun and saved time as we arrived fairly late. Great location near Guglie waterbus stop. Couple of pleasant eateries and bars nearby.