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Reviews of Auberge Vancouver Hotel

4 out of 5
Auberge Vancouver Hotel
837 West Hastings Street, Vancouver, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1003 reviews" "
Rating 8 - Good. 263 out of 1003 reviews" "
Rating 6 - Okay. 63 out of 1003 reviews" "
Rating 4 - Poor. 20 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, super convenient to the Cruise port, Gastown, and Stanley Park. The suite was large with nice views of the harbour.
Stayed 3 nights in May 2024

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed only one night before our cruise. Close to port in Vancouver, walkable even with luggage. Rooms nice, nothing really extra.
Stayed 1 night in May 2024

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel a block from Canada Place. Incredible harbor views from our room. Very clean and nice with a good bed.
Stayed 1 night in May 2024

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, cozy clean rooms.
Stayed 2 nights in May 2024

8/10 Good

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

John, milwaukee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to everyone. It is not a 10 hotel it's a 12 . This is are new hotel for a cruise. The staff is excellent.
Stayed 1 night in May 2024

8/10 Good

Stephanie, Port Orchard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Moosa on 11 May 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Norma, Edmonton

Travelled with family
Close to shopping, restaurants and entertainment. Also close to the cruise port.
Stayed 1 night in May 2024
Response from Moosa on 5 May 2024
Thank you for staying with us. We really appreciate your feedback.

8/10 Good

Norman, Neebing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Moosa on 6 May 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Armando j

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to everything

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, nice room. Pool and facilities very nice. Get the city view king suite loved it! Large living room and separate bedroom. Robes are a nice touch.
Stayed 1 night in Apr 2024
Response from Moosa on 5 May 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Mandee

Stayed 2 nights in Apr 2024

10/10 Excellent

Robert, Va. Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk to the waterfront and enjoy the amenities that Vancouver has to offer at the waterfront. Coffee shops were great in the area as were the restaurants.
Stayed 1 night in Apr 2024
Response from Moosa on 27 Apr 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Xiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and spacious hotel room, friendly staff.
Stayed 1 night in Apr 2024
Response from Moosa on 27 Apr 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything
Stayed 1 night in Apr 2024
Response from Moosa on 27 Apr 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms with great harbour views, central location for our needs
Stayed 1 night in Apr 2024
Response from Moosa on 27 Apr 2024
Thank you for staying with us. We really appreciate your feedback.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Moosa on 27 Apr 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Camille

Stayed 1 night in Mar 2024
Response from Moosa on 27 Apr 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Emily, vancouver

Travelled with group
Liked: Amenities
Friendly and they let us check in early
Stayed 1 night in Mar 2024
Response from Moosa on 30 Mar 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Camille

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Moosa on 29 Mar 2024
Thank you for staying with us. We really appreciate your feedback.

8/10 Good

Alina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected better view. But everything else was good.
Stayed 1 night in Mar 2024
Response from Moosa on 28 Mar 2024
Thank you for staying with us. We really appreciate your feedback.

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were friendly , room was clean but the bed was terribly hard. I don’t think I’ll be staying there again for that reason.
Stayed 1 night in Mar 2024
Response from Moosa on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was perfect. The pool and fitness area was great. I can not think of a single fault with the hotel.
Stayed 3 nights in Mar 2024
Response from Moosa on 25 Mar 2024
Thank you for staying with us. We really appreciate your feedback and looking forward to welcome you again at our hotel.

10/10 Excellent

Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and service
Stayed 3 nights in Mar 2024
Response from Moosa on 25 Mar 2024
Thank you for staying with us. We really appreciate your feedback and looking forward to welcome you again at our hotel.

8/10 Good

Kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
It’s a nice place to stay. Just lots of outside noise but I guess that what you get for staying downtown. Just a little pricey but that Vancouver
Stayed 1 night in Mar 2024
Response from Moosa on 25 Mar 2024
Thank you for staying with us. We really appreciate your feedback and looking forward to welcome you again at our hotel.

6/10 Okay

Sergey, Los Angeles

Liked: Cleanliness, staff & service
Overrated hotel Old remodeling
Stayed 1 night in Mar 2024
Response from Moosa on 17 Mar 2024
Thank you for Staying with us. We appropriate your feedback.

10/10 Excellent

Tyrus

Stayed 2 nights in Oct 2023
Response from Moosa on 27 Apr 2024
Thank you for staying with us. We really appreciate your feedback.

8/10 Good

Tom Way

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Moosa on 17 Mar 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property located one block from Canada Place cruise port and 2 blocks from Skytrain which offers direct links to YVR and Stadium/chinatown stations for concert goers! Very comfortable accommodations and numerous coffee/dining options available! Will recommend to others!
Stayed 1 night in Feb 2024
Response from Moosa on 10 Mar 2024
Thank you for staying with us. We really appreciate your feedback.

8/10 Good

Geneviève

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to change parking lot twice. The mobile app for the first one never worked on our phones. Take the paid hotel parking option ($55). I stayed less than 24 hours and the charge was $71. Nice big room, great view.
Stayed 1 night in Mar 2024
Response from Moosa on 10 Mar 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very accomodating and helpful. Everyone wss very friendly and welcoming.
Stayed 5 nights in Feb 2024
Response from Moosa on 8 Mar 2024
Thank you so much for staying with us. We really appreciate your feedback.

10/10 Excellent

Alka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on 4 Mar 2024
Thank you for your review. We are doing our best to make sure your stay at Auberge is memorable. We look forward to welcoming you again in the future.

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good views,Great Staff,Clean,Close to Canada Place,Sky Train,Sea Bus.Will stay here again.
Stayed 4 nights in Feb 2024
Response from guest services on 29 Feb 2024
Thank you for your review. We work hard to make sure all our guests have a memorable stay at Auberge Vancouver Hotel.We look forward to seeing you again in the future.

10/10 Excellent

Clara

Stayed 1 night in Feb 2024
Response from guest services on 29 Feb 2024
Thank you for your review. We are doing our best to make sure your stay at Auberge is memorable. We look forward to welcoming you again in the future.

10/10 Excellent

Alan, Charlottetown

Stayed 2 nights in Feb 2024
Response from Moosa on 25 Mar 2024
Thank you for staying with us. We really appreciate your feedback and looking forward to welcome you again at our hotel.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Moosa on 26 Feb 2024
Hello, thank you very much for your staying with us. We really appreciate your feedback.

6/10 Okay

Sarah

Stayed 2 nights in Feb 2024
Response from guest services on 29 Feb 2024
Thank you for your review. We are hoping that you will have a better experience should you visit to stay with us the next time in Vancouver

10/10 Excellent

David

Stayed 4 nights in Feb 2024
Response from Moosa on 25 Mar 2024
Thank you for staying with us. We really appreciate your feedback and looking forward to welcome you again at our hotel.

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in. Friendly staff
Stayed 1 night in Feb 2024
Response from Moosa on 25 Feb 2024
Thank you very much. We really appropriate your feedback and hope to see you again next time.

10/10 Excellent

Shannon

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Moosa on 26 Feb 2024
Hello, thank you very much for your staying with us. We really appreciate your feedback.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Moosa on 25 Feb 2024
Thank you very much. We really appropriate your feedback and hope to see you again next time.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Moosa on 25 Feb 2024
Thank you very much. We really appropriate your feedback and hope to see you again next time.

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Moosa on 25 Feb 2024
Thank you very much. We really appropriate your feedback and hope to see you again next time.

10/10 Excellent

RUBY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy
Stayed 2 nights in Feb 2024
Response from Moosa on 26 Feb 2024
Hello, thank you very much for your staying with us. We really appreciate your feedback.

4/10 Poor

Katarina

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was very disappointed in this hotel. The gym and pool are not for hotel guests only but in fact the Terminal City Club lets hotel guests use the facilities. This means they are packed and there is never any space to use the facilities. The late check out is appalling adding 12 pm instead of 11am is not a late check out. The TVs should be smart TVs no one watches cable anymore not to mention the picture quality is awful. The water for the shower fluctuated from hot to cold constantly. Definitely will never stay here again! Go elsewhere unless desperate.
Stayed 2 nights in Jan 2024
Response from guest services on 29 Feb 2024
We are sorry for the inconvenience you experienced. The Hotel and the Terminal City Club are one entity serving businesses under the same roof. Therefore, the fitness facility and the pool are for members and the Hotel guests only.We could accommodate your late check-out requests further noon should you ask the front desk as per your need based on availability. We are always flexible in terms of late check-out as much as possible. We are sorry that you do not like cable TV. Unfortunately, the smart TVs are not available at this moment. We note your review regarding that and forward it to the management to consider in the future.

10/10 Excellent

Janine

Stayed 3 nights in Jan 2024
Response from Moosa on 25 Feb 2024
Thank you very much. We really appropriate your feedback and hope to see you again next time.

4/10 Poor

Angela

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Catfished! Hotel looked waaaaaay better online. Quite run down and almost no amenities. Inconvenient parking and very difficult to find. Room service was a bust! Weren’t allowed to have extra pillows, blankets or towels. Hard to communicate with staff. Underwhelming experience. Hotel looked so nice online. Furniture was very worn and dated. View was nice from our corner room though. We could see the harbour.
Stayed 2 nights in Nov 2023
Response from guest services on 29 Feb 2024
We are sorry to hear that we didn't meet your expectations. The Hotel rooms were completely renovated in 2019 as considered up to date in our industry. Extra blankets are pillows, blankets, and towels are readily available 24 hrs. should you request them from the front desk. We apologize again for the experienced you have had during your stay,

8/10 Good

Ryan

Stayed 1 night in Jan 2024
Response from Moosa on 25 Feb 2024
Thank you very much. We really appropriate your feedback and hope to see you again next time.

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite had a great layout and wonderful views of the city. The pool facility was fabulous with an amazing view of the water and mountains.
Stayed 2 nights in Dec 2023

6/10 Okay

Jasmine

Stayed 2 nights in Nov 2023