Outdoor pool

Reviews of Vail Residences at Cascade Village, a Destination by Hyatt Residence

4.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 476 out of 799 reviews" "
Rating 8 - Good. 233 out of 799 reviews" "
Rating 6 - Okay. 53 out of 799 reviews" "
Rating 4 - Poor. 27 out of 799 reviews" "
Rating 2 - Terrible. 10 out of 799 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Honey

Liked: Staff & service, property conditions & facilities
Beautiful home. You have to shuttle everywhere but the shuttle was quick and convenient.
Stayed 4 nights in Mar 2024
Response from GM VRCV on 15 Mar 2024
Dear Honey,Thank you for your 5 out 5 Expedia Review! We at Vail Residence at Cascade Village are thrilled you enjoyed your stay, and hope that your will return. Our properties are all quite beautiful in their unique and special ways - there is something for everyone here. We are so glad to hear that you found the shuttle service we provide as a complimentary service to all of our guests to be quick and convenient!Please don't hesitate to contact us if you have any questions.Best regards,Houston PerkinsGeneral ManagerVail Residences at Cascade Villageat Grand Hyatt Vail

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable experience. Very easy.
Stayed 5 nights in Feb 2024
Response from GM VRCV on 15 Mar 2024
Dear Thomas,Dear PABLO,Thank you for your 5 out 5 Expedia Review! We at Vail Residences at Cascade Village are thrilled you enjoyed your stay, and hope that your will return. We really appreciate you noticing how "very easy" everything is when you are staying with us. We certainly strive for that very thing!Please don't hesitate to contact us if you have any questions.Best regards,Houston PerkinsGeneral ManagerVail Residences at Cascade Villageat Grand Hyatt Vail

8/10 Good

Joseph

Stayed 5 nights in Dec 2023
Response from GM VRCV on 1 Jan 2024
Dear Joseph,Thank you so much for choosing to stay with us. We are glad to hear that you enjoyed your stay. Please come back again soon!Best regards,Houston PerkinsGeneral Manager

6/10 Okay

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great property, bed at condo is very noisy
The property is fine and the service was excellent. The only issue is that the bed at the condo was very noisy. It was a metal bed that would grind and make noises at the slightest movement making it very difficult to have a good sleep.
Stayed 10 nights in Dec 2023
Response from GM VRCV on 1 Jan 2024
Dear Oscar,Thank you for your comments. We are so glad that you enjoyed your stay with us! That said, I am sorry that the bed in your residence was noisy and a detractor for your time with us. Please come back again soon!Best regards,Houston PerkinsGeneral Manager

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our wedding it was simply beautiful
Stayed 7 nights in Sep 2023
Response from GM VRCV on 1 Jan 2024
Dear Anthony,We are so glad to hear that you enjoyed your stay with us! Please come back again soon!Best regards,Houston PerkinsGeneral Manager

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely LOVED our stay here. Felt like home away from home. Super clean and such a nice condo with all the necessary amenities.
Stayed 2 nights in Oct 2023

8/10 Good

J.R.

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Condo was in great location and had adjacent amenities (pool-hot tub), covered parking. Inside was original dark and gloomy 1970’s. Poor lighting. Was clean and comfortable bed. Will try to look for a more updated unit next year.
Stayed 5 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Elii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good views
Stayed 3 nights in Sep 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The unit itself needs new pillows in the primary bedroom (closet inclusive).
Stayed 2 nights in Sep 2023

4/10 Poor

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service
Some of the amenities were not available due to repairs so staff member Kathy generously upgraded our condo so we could have access to another pool and hot tub. Great hospitality!!
Stayed 3 nights in Jul 2023

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have always loved this hotel. This was the first time we stayed in the condos.
Stayed 2 nights in Jul 2023

8/10 Good

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with so many nice amenities. The shuttle service is fantastic, access to the hotel pool, gym, etc is a big bonus in addition to our own condo pool. A few hiccups with a warm fridge and parking for only 1 vehicle, but management was super quick to address. The condo was clean, cozy and very well appointed. We’ll be back!
Stayed 4 nights in Jun 2023

8/10 Good

Nicole

Stayed 4 nights in Mar 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

8/10 Good

Fran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! Although I was disappointed in the snow removal around the condo and the fact that handi capped accessibility and accommodations was lacking.
Stayed 5 nights in Feb 2023

4/10 Poor

Michael, La Canada Flintridge

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
This property does NOT match the description on Expedia site. We booked 3 bedroom Platinum condo that was described as 1869 sq. ft. and having 2 bedrooms with King beds and one bedroom with twin beds or queen bed. In reality, we were assigned to a much smaller condo that had only one king bed room and two tiny bedrooms with two twin beds each, with both bedrooms sharing a bathroom. The beds were so small, that my 6' tall son could not fit on the bed. We tried to contact the management, but their working hours conveniently end at the same time as check-in begins (4pm). Eventually (next day) we were able to talk to the management and were told that the condos described on Expedia do NOT exist!!! This forced us to get an additional room at an adjacent Grand Hyatt (fortunately we were offered a discount on an additional room by very nice Grand Hyatt personnel, that is managed separately from Residencies). As a result we had to pay thousands of dollars in extra accommodation costs and we had to separate our family into two properties. Unfortunately, wrong description of condo was not the end of it. One day before our departure our condo account was charged for what turned out to be an extremely expensive gloves that we supposedly bought in the hotel ski shop. We had to argue for hours stating that we did not buy anything. The amount was eventually refunded only after we repeatedly demanded that hotel shows us a signed sales slip and threatened to dispute the charge with the bank

2/10 Terrible

Sindy

10/10 Excellent

jongkyu

10/10 Excellent

Ruben

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what an amazing experience for our first VR. wouldn’t change it for the hotel. the residence is mind blowing for winter experience. it has way more than what we expected. we traveled with our 3 year old daughter and it was just perfect.

6/10 Okay

david

Travelled with group
Liked: Cleanliness, amenities
We stayed in the privately owned condos on property. Originally booked a king and 2 twins but unit didn’t have it. Had to move units due to hot water heater not working. New unit had proper bedroom setup but not as nice. Front desk comped our breakfast after we asked for something for our troubles. Busy resort with lots to do but wouldn’t stay here again due to issues. Shuttles they provide are nice to get around Vail for free. Disappointed in lack of follow up from manager team and owner.

10/10 Excellent

Trenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff goes beyond expectation to make you feel welcome.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Byron, Longwood

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and accommodations were also good.
Stayed 2 nights in Feb 2022

8/10 Good

Kathleen, Centennial

Travelled with partner
Liked: Staff & service
Front desk did offer to make our stay better. We had paid for a king but got a Queen. They offered to move us to a 2 bedroom with a king but it would cost more. Chose not to move. Condo very dated and impossibly small bathroom. But clean and convenient location.
Stayed 3 nights in Feb 2022

6/10 Okay

sandra, Miami

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Property unit it self really dirty, pull out bed with springs coming out requested comforters to cushion was given a hard time to finally got them, don’t think for the $$$ Bed pull out can be so bad. No attention to detail on the unit bathroom dirty super small.
Stayed 5 nights in Jan 2022

10/10 Excellent

Zvi

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021

10/10 Excellent

Gregory

Stayed 6 nights in Dec 2021

4/10 Poor

James

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Sadly we were extremely disappointed by our experience at this property. Stayed for a winter ski trip with 3 adults (2 experienced Skiers) and 2 kids (first time skiing) and we rented a 2 Bed 'Platinum" Condo at a premium price. Unfortunately Expedia has character limits in its reviews so I cannot list every problem we had but the key things to note are: 1) Condo was very dated, probably last remodelled in the late 90's, bed was broken and walls are extremely thin. Not up to Hyatt standards and well overdue an update. 2) Condo's are NOT part of the hotel. If you have room problems you are dealing with a HOA not the hotel itself. This makes a HUGE difference with service. We had big problems. 3) If you have kids with you who are skiing for the first time - just DON'T stay here. The training slopes and ski school are located at Lionshead which means you have to use the hotel shuttle. The shuttle starts at 8am and ski school starts at 9am, it is a VERY tight window with the regularity of the shuttles. Furthermore the shuttle on the way back had NO organization or line on the first day - there were 100 people trying to get on a bus that holds about 30 - and my poor kids nearly got crushed with everyone shoving. It was dangerous and disgraceful organization. To summarize - if you have kids with you or any first time skiers don't even consider staying here. If you don't have kids - hotel might be an option.
Stayed 4 nights in Dec 2021

10/10 Excellent

Jennifer

Stayed 3 nights in Dec 2021

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condo we chose was the best. I would have given 5 stars but it had an old smell to it, but nothing Febreze couldn't fix. It was the most beautiful view I saw around. We will pos def go back to this same location
Stayed 3 nights in Dec 2021

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent time and stay at this wonderful condo.
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

Jhoanna, Conroe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Leah

Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thought I was at the hotel but it was a condo down the street. It worked out fine and location is good. Need to make it clear that the mattress to the pull out couch is under the bed in bedroom. Only found it be chance the second night of stay. First night slept on box springs.
Stayed 2 nights in Sep 2021

10/10 Excellent

Jon, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine property
Stayed 2 nights in Sep 2021

8/10 Good

Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply AMAZING
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool right outside our door. We usually had it to ourselves! Quiet, too. The only real downside was the hide-a-bed for our son. It was extremely slanted…something was defective.
Stayed 6 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house was too hot. No air conditioning or fans
Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Gorgeous property with amazing views. Isolated with disappointing food options. Staff there just to put in their hours, unhelpful. Does not meet Hyatt or Grand Hyatt level of service.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property was good and nice to have parking as well. Unit was well configured.
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This review is more about the issues we had with our booking. We paid for a king room in our booking. When we arrived our room had a queen bed. We went to the front desk and they said there was nothing they could do. I contacted Expedia and after 45 minutes of getting no where with someone in India I asked to receive a call from someone in authority. I was assured that I would receive a call in 45 minutes to an hour. Still waiting for that call. I sent an email to Expedia and they replied with an email stating that they were on top of it and would resolve my issue. Still waiting. Expedia used to be my go to but not anymore and I will tell everyone I can to steer clear of them. As far as the room at The Grand Hyatt, if you dont mind a small bedroom and bathroom with a queen bed, it was decent. The Hotel itself( we stayed at the condos next to the Hotel that they manage) is awesome and the ammenities and service is top notch.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Andreas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
It was an amazing stay. We loved the combination of living in an apartment and having access to the hotel at the same time.
Stayed 4 nights in Mar 2021
Response from Grand Hyatt Vail on 21 May 2021
So glad you enjoyed your stay! Looking forward to seeing you in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and our condo was very nice! So convenient to everything as well.
Stayed 3 nights in Feb 2021
Response from Vail Residences at Cascade Village on 8 Mar 2021
We are happy you enjoyed your stay!