Property amenity

Reviews

7.0

Good

Rating 10 - Excellent. 58 out of 286 reviews" "
Rating 8 - Good. 97 out of 286 reviews" "
Rating 6 - Okay. 75 out of 286 reviews" "
Rating 4 - Poor. 28 out of 286 reviews" "
Rating 2 - Terrible. 28 out of 286 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Nestor

Stayed 1 night in Jul 2021

6/10 Okay

Eduardo, Miami

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was ok except that outside my room were dogs barking all night long making it impossible to sleep quitely. Then it was was some birds on the roof making noise again. If you got to this hotel, stay away of room 8208. In the morning I went to complain to the reception desk and the didn’t react to my comments. No apologies, nothing. Very disappointed. In an overall, not such a good night of sleep.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

6/10 Okay

Gonzalo

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Place with nothing, maximum 2 stars hotel. Location not good and facilities not good. Not recommended
Stayed 1 night in Dec 2019

2/10 Terrible

Juan, Montevideo

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Staff very rude. The room had a horrible smell, complained at the front desk, but no solution. Wanted to leave the hotel, but they said they will charge an extra night if doing that. Something crazy!!!
Stayed 1 night in Nov 2019

8/10 Good

LARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a little too far from old town
The hotel was nice but it was a ways out of the old town so you had to take a taxi. The rambla was a beatiful walk but if you're in to walking around the old town for shops, drinks and food, then this is a little too far away
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Location noted.
The location is OK for walkers. It is 2 or 3 kilometers from the restaurant clusters. No taxi stop here, but is on the tour bus stop within a block. The motel is a bit older, and the mildew in showers, scratched up nice wood floors, worn couches in the library,... were a few detractors. On check out, it took over a half hour and two calls from the desk to get a cab. Yep... missed a bus, but there was another in 1 1/2 hours. (a minus 1 star deal). On the bright side, my wife loved a reflexology session at the spa.
Stayed 1 night in Jan 2019

8/10 Good

Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Overall experience didn’t match expectations
The hotel had good installations and was an easy 5 minute drive to downtown. The staff was polite, but not very friendly. Breakfast was a good option to what’s availabe in Colonia and at a fair price (by local standards), but it was 90% sweets and only had bread, butter, cheese and ham as salty. options.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Good hotel, great spa!
The hotel was nice, the staff very friendly. The room was pretty small, but comfortable. The main issue was the bathroom. There were rust stains and mold around the shower. The restaurant had delicious salads and again really wonderful staff. The best part of the hotel is the spa. We had a great experience. The massage therapist was excellent. It’s about a 30 minute very pleasant walk along the rambla from the hotel to the old part of colonia. There is a stop on the road at the end of the hotel property for the tourist bus. It was very convenient.
Stayed 1 night in Jun 2018

8/10 Good

José Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel on the outsides of Colonia.
Good hotel on the outsides of Colonia. The Spa is great and the pool as well. Very relaxing trip to Colonia!
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
We went to swimming pool at 8:30 Pm stayed only for 15 minutes. Then we went to change. At 9 PM they turn off all the lights. No lights at all. I need to shout out, then turned on and wait we finish and another two persons too. Terrible.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gREAT SPA
NICE HOTEL, WE WENT TO A WEDDING. THE BREACKFAST WAS INCLUDED AND IT WAS CHARGED APPART, AND THE SPA IS GREAT, BUT THE SAME PRODUCT WAS USD 60 CASH OR USD 75 CREDIT CARD.

6/10 Okay

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy with the stay at all
The hotel needs a little bit of update the overall experience was not good specially when it came to the restaurant we had to wait for hours to be taken care of.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities and good location
We were staying here for 2 nights. The hotel and staff were lovely. We made great use of the indoor pool and gym as sadly it was raining non stop whilst we were there. Nice and clean and modern room.

6/10 Okay

Nicolas, Austin, TX

Liked: Cleanliness, staff & service
Hotel needs a renovation
Re-launched hotel needs a renovation already. It rained heavily during our stay, and water was leaking in several places. On top of that, the roof was extremely noisy making it hard to sleep. Restaurant service was not good.

8/10 Good

Verified traveller

Liked: Room comfort

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jeff, Egg Harbor Twp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great please to stay
Nice hotel the beach it's a block away close to the old town.

4/10 Poor

Verse Traveler

Disliked: Room comfort
Despite what they say, this is not a luxury hotel
Room had electrical issues, power shut off and made zapping/buzzing sounds when trying to get it back on. Toilet overflowed and could not be stopped, not even by maintenance, so water spewed into the carpeted room. Faucet was extremely loose and we expected it to disconnect at any time. Double beds were 2 twin beds pushed together, so extremely uncomfortable. Despite getting a new room, with the same poor quality, no compensation was given for all the issues we had. Instead we discovered other rooms had the same electrical problems and other issues due to poor maintenance. Restaurant was also nothing special, but was pricey, even had to pay per person to use the table.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Colnia stay at Spa.
Short stay. Room was small. Front desk forget wake up call and I missed the free breakfast. Manager was helpful.

2/10 Terrible

Bob H, Pakis Verdes, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room
They d8idn't have a room for us!

6/10 Okay

L George, California

Not unique at all
Will not stay there again, services was not good , rooms small, toilet seat broken, room smelled I had to ask the maid to spray air freshner. The pool and souna was good but toilets were very dirty, The hotel looks great at 1st impression clean in the general area. Internet keeps failing?? Towels warn out, had to take taxi to downtown. Breakfast was basic, there were no refills for bacon. Will not stay again.

8/10 Good

Gustavo, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, i would stay again
Although i dont think is a 5 star hotel, is a nive play to stay, we got a promotion and the price was fair. The reception stuff not so nice (she wouldnt let us order pizza delivery) and the breakfast not so great. Big room with a great view.

8/10 Good

F Campbell, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TheBull Ring
Stayed one night it was lovely

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location convenient to town. Friendly, helpful staff . Charming Asian decor. All the amenities: pool, spa services, gym,restaurant. Lovely hotel.

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Nice hotel but far from old town of Colonis
The hotel common areas are very nice, the room I got was OK, but did not have a good view (it was at ground level) and the accommodations were somewhat outdeated. Customer service was good. Main problem is it is about 30 blick away from downtown Colonia, so every visit to the town means taking a cab, or a quite long walk.

6/10 Okay

A

Disliked: Room comfort
Nothing Special
Hotel was fine but nothing special. The location requires a car or taxi if you want to go to the old town. It was not what I would call luxurious. The bed in our room was much too soft and flexible, as you would sink about a foot down (or roll off the edge) when you lay down. Bathroom needed some maintenance. Breakfast was mostly sugary pastries, cookies, and sweet breads.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing , very nice instalations but the bed is quite uncomfortable and very hard. Overall is a nice place to stay a little bit far from the historic center but is ok

4/10 Poor

GInette, Toronto Canada

Disliked: Cleanliness, staff & service, property conditions & facilities
Tired looking hotel
This towel Was in need of a good facelift, it looked like it was on its way to bankruptcy. The room was dated, shower moldy, the furniture in the foyer was dated and the sofa had no cushion seat! The pool was cloudy, floors were dirty nd the staff ruse! Thank God we were only at this hotel for 1 night.

8/10 Good

Martha, Southern California

Liked: Cleanliness, staff & service, property conditions & facilities
Defintely Unique
The remodel and decor was artsy, lovely and comfortable. Amenities in room were minimum, but nice TV and robes are provided to go to the Spa that's included. Spa is across the street, but easily accessed by a nice underground walkway. Staff was very helpful and accommodating and we were impressed with guests from all over the world, as we heard several languages spoken. Breakfast buffet was elegantly provided, and free WiFi throughout was appreciated. Our first taxi driver had difficulty finding the hotel, while scared us at first, but the other taxi drivers had no problem. While a cab is needed to go to the "old town," it was only $5 each time for the two of us, but hang on and buckle up!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Antony, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Thin walls.
This is a quirky hotel that I was able to enjoy. The common spaces are engaging and well maintained. There is a lovely indoor patio area where I had a meal. You have to retrieve help to order for there is no one to check to see what you want. I actually felt like I was imposing to get a sandwich. The service was almost non existent in the common areas where food is served. The rooms have thin walls. Depending on your next door neighbor this can be a problem. For the first night it was quiet. The second night the party next door had a late night party - that was not out of control, just people laughing and talking in a gentle manner - but I could have joined the conversation from my room. Not good. Still the sunset on the outside deck was lovely. The staff retrieved me from the Buquebus station promptly and dropped me off at the bus annex in good time for my departure. The staff was pleasant. The food is mediocre. The eggs were more like soup. With work on the food, the room being updated with newer flat screen televisions and most importantly, working on the sound problem between rooms, this could be a fine property to visit. Until then, I will go elsewhere when in Colonia. The walk to town is only about 20 minutes. The spa - I had two massages - was good, not great, but the price was certainly reasonable at 39 USD. I made the best of this place, but at the prices offered, they can and should do better.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Un lugar hermoso para descansar. Atención impecable al igual que la limpieza.
Stayed 2 nights in Nov 2021

10/10 Excellent

Alvaro Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impecable
La experiencia en este hotel fué excelente muy limpio y ordenado. Y el personal muy agradable!
Stayed 1 night in Aug 2021

2/10 Terrible

santiago

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Chantas
NO RESERVEN EN ESTE HOTEL SOS UNOS CHANTA, te hacen pagar también en el establecimiento con el cuento de que hotels.com te va a devolver el depósito. Eso nunca pasa no se dejen engañar
Stayed 2 nights in Jun 2021

6/10 Okay

Karen

Stayed 1 night in Aug 2021

6/10 Okay

Bruno

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Unique Hotels Collection on 13 Apr 2021
Hola Bruno! Nos gustaría saber más sobre tu puntuación. Escribinos a sugerencias@hotels-unique.com Muchas gracias!

8/10 Good

WILSON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
REINCIDENTES
EXCELENTE !!! Volvimos despues de tres años. El restaurante mejoro. Y aunque no pudimos hacer uso del gimnasio ni la piscina por el Covid , igualmente disfrutamos de sus otras instalaciones
Stayed 4 nights in Mar 2021
Response from Spa Hotel La Reserve on 13 Apr 2021
Nos alegra mucho que nos hayan elegido nuevamente! Esperamos volver a verlos.

6/10 Okay

Mika

Disliked: Room comfort
So so
Old and average condition
Stayed 2 nights in Feb 2021

2/10 Terrible

Pablo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desastre, vergüenza no los recomiendo para nada
La culpa fue de hoteles.Com que cuando llegue el hotel estaba cerrado, una vergüenza tuvimos que conseguir de apuro y yo hable por teléfono con el hotel y no me dijeron que estaba cerrado el hotel, todo un desastre
Stayed 4 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservamos unas habitaciones divinas y cuando llegamos no eran las mismas. No se hicieron responsables xq reserve desde otra pág. En general bien pero vinimos con espectativas muy altas y nos molestó q no fuera ni parecido.
Stayed 2 nights in Feb 2020

4/10 Poor

Giovanna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Cai fora
O único atendente de recepcao foi gentil após aguardarmos 30min no checkin mas o quarto é muito ruim!!! A parede do banheiro tem um buraco no box e ao reclamarmos nos disseram que só havia este quarto disponível (um quarto nestas condições não é comercializável)
Stayed 1 night in Feb 2020

8/10 Good

Maria L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adecuado precio calidad. Buenas instalaciones Buena ubicación
Stayed 3 nights in Jan 2020