Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Reviews of Don Boutique Hotel Montevideo

4 out of 5
Don Boutique Hotel Montevideo
Piedras 234, Ciudad Vieja, Montevideo

Reviews

8.8

Excellent

Rating 10 - Excellent. 238 out of 455 reviews" "
Rating 8 - Good. 162 out of 455 reviews" "
Rating 6 - Okay. 24 out of 455 reviews" "
Rating 4 - Poor. 16 out of 455 reviews" "
Rating 2 - Terrible. 15 out of 455 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice enough but place was smelly and run down with bad music coming through the wall from the neighbor. The market next door was only for barbecue restaurants and tourist items. Not an actual market. We left after one night ASAP. The area has potential to come back to life some day and it really should since it is full of historic jewels that have been neglected.
Stayed 2 nights in Dec 2023

4/10 Poor

Richard

Travelled with family
Disliked: Amenities, property conditions & facilities
1. The neighborhood is dangerous after 10 pm 2. You only get 1 roll of toilet paper per day and no facial tissues 3. it's noisy 4. the breakfast is mediocre Suggestion: look for a place along the southeast coast of Montevideo
Stayed 3 nights in Dec 2023

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but for some details
Very dark room, many missing bulbs, peeling wallpaper. But overall great service and friendly staff. The bed was comfortable and everything was nice & clean
Stayed 2 nights in Nov 2023

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
By Montevideo’s must restaurant El Palenque for a long, leisurely afternoon Parillada, before strolling Ciudad Vieja
Stayed 2 nights in Oct 2023

8/10 Good

Justine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a great stay for the price! Complimentary breakfast was really nice and the staff were all very friendly. Helped us get a SIM card set up and get bikes rented for a ride around Montevideo. Location is great - right in old town Montevideo and right next to Mercado del Puerto - a must see! There was no rooftop bar as advertised, but I'm thinking this might be because of us being there in the offseason.
Stayed 2 nights in Oct 2023
Response from DON Boutique Hotel Montevideo on 24 Oct 2023
Justin Thank you very much for choosing us and your comment.On the rooftop, it is enabled from November until tourism week (high season).We are always waiting for you.

10/10 Excellent

Mark

Stayed 3 nights in Oct 2023

8/10 Good

Pedro

Liked: Staff & service
It is conveniently located within walking distance to the ferry station.
Stayed 1 night in Sep 2023

10/10 Excellent

Jenna

Stayed 1 night in Jul 2023

10/10 Excellent

Eduardo, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in the best area in the old town. Next to the food market. Staff is lovely and very friendly.
Stayed 4 nights in May 2023
Response from DON Boutique Hotel Montevideo on 14 May 2023
Thank you very much for your evaluation. We are delighted to receive you whenever you choose to come to Montevideo. See you soon.

2/10 Terrible

Solange

Stayed 1 night in Feb 2023

8/10 Good

MARIA SUSANA

Travelled with family
Liked: Cleanliness, staff & service
Four blocks to Buquebus. Insecure, difficult to find a place to dine and the lack of snack service
Stayed 1 night in Feb 2023
Response from Joaquin Gonzalez on 16 Feb 2023
Maria, thanks four your comments. Regarding the lack of snack service, we have a menu for the afternoon. But, we agree perhaps we need to have more snack options.

10/10 Excellent

Eduardo, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible little boutique hotel just in the heart at the old city. Everything is walking distance. Staff is amazingly friendly and helpful at all times. I truly recommend this hotel…my stay was amazing!
Stayed 7 nights in Jan 2023
Response from Joaquin Gonzalez on 31 Jan 2023
Muchas gracias por su comentario. Lo esperamos en su próximo viaje.

2/10 Terrible

NICHOLAS

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most horrifying hotel experiences I've ever had. I am a very frequent traveler. When returning one evening around 11pm, my key did not work. I went to the front desk and the clerk could not open the door. He said he needed a locksmith to open it. Thats just crazy. Then to make matters worse, the hotel did not have another room to transfer us to for the night so we could sleep. We ended up waiting in the lobby for about 3 hours while the clerk prepared a dirty room for us. Mind you, I did not have access to my medicine, clothes, phone chargers, etc. To make matters worse from there, this room was totally fithly and just smelled like he sprayed lysol everywhere. The next morning I woke up with a rash. We got access to the old room, with our phones dead, hardly getting any sleep because of the smell. The hotel then says they could not process a refund and that I had to PHYSICALLY go to a Western Union. Just insane. Calling my credit card company immediately. While we were waiting for the room, we heard 4 gunshots outside. Neighborhood is sketch, hotel is a complete nightmare. Do yourself a favor and DO NOT stay here.

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Likes: Comfortable bed, nice shower The owner drive us into the city for dinner because we were scared and nervous to walk. We took a cab back and the cabbie warned us not to walk out at night at all. Dislikes: The area is full of homeless, drug addicts. There was no window, which is probably a blessing because we didn't want to see the outside. We only stayed one night and went to another hotel. If you are women traveling alone, do NOT stay at this hotel.
Stayed 2 nights in Oct 2022
Response from Claudia on 29 Oct 2022
We deeply regret your experience as our motto is to improve in order to provide the best comfort to our guests, the area is monitored with cameras on every corner and connected to the police. We regret what the taxi driver may have said to you as it would have been beneficial for him to have been hired by you. We hope you enjoyed your stay in Uruguay.

2/10 Terrible

Raisa

Stayed 4 nights in Dec 2021

2/10 Terrible

Franciscus

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Worn out hotel with open air music venue across
It might have been cute and charming once upon a time, but staying there was a mistake. The hotel is seriously worn out. I mean towels with holes, old airconditioning not anymore up to the task of cooling and very noisy, pool with many tiles missing and so on. This is also the first hotel I have ever been that asks you to sign a paper that they will charge you USD 10,00 for very time/day you consume/drink something in your room, unless it is from the poorly stocked and very expensive minibar. Although they advertise "Home Made" breakfast, nothing is really home made and average quality. Worst is the open air concert venue right across the small street. From our room we could look right into it. As we stayed there during Carnival, we had a weekend with three events and another weekend with 5 events that lasted till the wee hours. And then a rock concert in the middle of the week. Noise reached up to 63-65 decibels inside the room. Obviously sleeping was impossible. We had a room at the front of the hotel, and at our request they moved us to the back of the hotel in a much smaller room, but the sound reflection was still way to strong. We requested for a room in another hotel of the same company that was away from the noise, but that was refused. At the end we left the hotel and booked another. We were not re-imbursed for those nights lost. Horrible experience and we will never ever return.
Stayed 16 nights in Feb 2020
Response from Germán on 11 Mar 2020
communicated to the Manager. Sorry to have that Experience Franciscus.

10/10 Excellent

DavidS, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Really nice staff across the board. Located in the heart of Ciudad Viejo and across the street at the market restaurants you can get some of the best beef in the country cooked on a wood fire. Very nice overall.
Stayed 2 nights in Feb 2020
Response from Reservas Don Boutique on 2 Mar 2020
Thank you very much for your comments and come back soon.

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore the Old Town. Clean, modern decor. Very friendly and helpful staff. Good size room given the hotel is a lot more compact in reality than it looks in the pictures. Obviously as others have said, it's right next to the old market and a music venue for cruise passengers, so expect noise from the street. My only gripe is why they insist on you signing a form saying you will incur a $10 fine if you take your own food or drink into your room - this is just really annoying and I cannot imagine what they are hoping to achieve by it. So we hid a bottle of coke and a packet of crisps in our case when we were out in case we got fined. Honestly, what a ridiculous situation to create for your so-called guests.
Stayed 2 nights in Feb 2020
Response from Germán on 11 Mar 2020
Thanks for the comments. Agree.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doing the review from the 10 minute stay through the welcome cocktail. Unfortunately, the hotel double booked our room & they sent us to a nearby hotel
Stayed 1 night in Feb 2020

10/10 Excellent

Elizabeth, Philadelphia

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very neat, clean and up to date with all the amenities, including rooftop pool. Sites in the Old City of Montevideo convenient to great restaurants.
Stayed 1 night in Feb 2020
Response from Reservas Don Boutique on 4 Mar 2020
Gracias por alojarse en nuestro hotel .Su opinión es muy importante para nosotros

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel in a great part of Montevideo. I needed to print my ferry ticket and the receptionist was very helpful. I’d stay here again.
Stayed 1 night in Feb 2020
Response from Reservas Don Boutique on 2 Mar 2020
It was a plaesure to help you and we hope to see you again in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and nice place, the breakfast can be better
Stayed 2 nights in Jan 2020
Response from Germán on 21 Jan 2020
Thanks!

8/10 Good

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, room comfort
It's a great hotel but needs some tidying up - refinish the wood floors, my AC dripped so badly they moved my room, my friend's electricity went out, etc. All was handled well but I would simply say the hotel needs a bit of clean up.
Stayed 5 nights in Jan 2020
Response from Germán on 21 Jan 2020
Agree!

2/10 Terrible

William, Seattle

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was indeed centrally located in Old Town, that's about it! Everything else was little more than a hostel, no hot water in one of the sinks, air conditioner that blew "air". no maid service, at least after the first night. Generally I don't give negative reviews. If an experience was not great I remain silent. The difference in how this hotel.was described and my experience was so different. I wanted any propective buyers to beware. Pictures can be quite decieving.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room kind of tight....staff was very efficient....should be known I would be asked to sign a note stating if I bring beverages or food onto property I WOULD PAY A PENALTY.
Stayed 6 nights in Dec 2019

2/10 Terrible

Janice

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
My husband and I have been traveling around the world for quite a while, all the hotels that were described as 4 stars never disappointed us until we stayed at this one. The bedroom wasn’t clean, a mediocre breakfast, it could use some renovation too. The white blanket in our bedroom was covered with yellow stains, go figure... And to make things worse we ask for room service on the second day to get the room clean, and when we come back to the room later that day the safe password that I installed on it, wasn’t working anymore, but before I left it was because I had to get money from it. I would not recommend it to anyone.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don Boutique is right at the heart of Old Monte Video and close to attractions such as the Mercedo del Puerto. The rooms are very clean and the staff professional and speak great English. I really liked how they gave me a map when I checked in. Shout out to bar-tender Flavio. Thank you for making my stay great.
Stayed 1 night in Dec 2019
Response from Germán on 1 Jan 2020
Thanks,

8/10 Good

Rickey, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel, in the older section of Montevideo. The staff is nice, friendly, and helpful. The desk staff does speak English. Breakfast is good and included. The room was very nice, bed comfortable, and as nice amenities. The air conditioner did leak in our room, but we put towels down to catch the water. There is a roof top pool. It is not heated so beware before jumping in. There is also a rooftop bar.
Stayed 2 nights in Dec 2019
Response from Germán on 1 Jan 2020
Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel on walking street near Mercado. Greeted us with sparkling wine, offered a nice breakfast, and friendly assistance with storing our bags the day we left. Would definitely return.
Stayed 1 night in Dec 2019
Response from Don Boutique on 15 Dec 2019
Thank you very much for choosing our hotel in Montevideo. We do our best to make you feel confortable. Kind regards, Hotel Don Boutique

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Germán on 1 Jan 2020
? i do not see the comment

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Rooftop pool area nice idea to relax Dated Plumbing needs attention
Stayed 4 nights in Nov 2019
Response from Germán on 17 Dec 2019
thanks

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from GermáN on 21 Nov 2019
Thanks Jacqueline!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Germán on 21 Nov 2019
Thanks!

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Germán on 1 Jan 2020
i do not see the comment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
We had a good stay overall at the Don Boutique Hotel. It's located very conveniently next to the port and in the old city, so you can walk to/from the ferry, as well as easily explore the old city and reach the main plazas by foot. Beware of the hair dryer - I didn't notice that it didn't have the back piece to cover the motor at first, so it took out a few chunks of my hair!
Stayed 1 night in Oct 2019
Response from Germán on 21 Nov 2019
Sorry to hear that. We will investigate wich on it is ! thanks for the comment!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Germán on 21 Nov 2019
Thanks!

8/10 Good

Duke

Stayed 3 nights in Oct 2019

8/10 Good

Maritheresa

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from Jos Pronk on 5 Oct 2019
GRACIAS POR SU REVISIÓN! DON BOUTIQUE HOTEL

4/10 Poor

Verified traveller

Liked: Cleanliness
Disappointed
Disappointed, would have not stayed here. I wasn't very pleased with my stay, the refrigerator wasn't working, and to use a microwave I would have needed to go to their restaurant across the street to do that. Plus the area wasn't that great, if I had known what I know now, I would have chose to stay in Pocitos / Las Ramblas, a more modern and gorgeous rather than this hotel that wasn't really worth my money. My disappointment also lies in how their service was. Left some beautiful earrings that I got from Bolivia behind and offered to pay back the shipping to the US, instead they quote me $160 for 2 day shipping. I asked how much it cost for regular packet mail and no response. Customer service? Forget about it, once you're off the premise, they won't care. Very disappointed that they wouldn't go the extra mile.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don Boutique is a very nice and clean hotel in Ciudad Vieja in Montevideo. All staff members are extremely helpful. The breakfast was excellent, both the buffet and the cooked to order breakfast was great. I highly recommend this very safe hotel.
Stayed 16 nights in Aug 2019
Response from Cristina Gálvez on 11 Sept 2019
Thank you for taking the time for leaving your comment. Your opinion is very important to us. We are very happy that you enjoyed your stay and hope yo have you back soon. Kind regards, Don Boutique Hotel Montevideo.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great EXCEPT my room was very noisy Edie silly from 2-4:30 am. I even requested to change rooms and my second room was much worse in terms of loud screaming, brawling, music etc through the night. I would not stay here again or recommend.
Stayed 4 nights in Jul 2019
Response from Reservations on 21 Jul 2019
Dear Guest, First of all, thank you for letting us know your experience. We are glad that you were satisfied with the Hotel in the first place. We are sorry to hear that you experienced those noises the second time and if we had known, we would have done something. We all hope that you could come back and change your point of view a little bit. Regards from Montevideo,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are all so wonderful, gracious and attentive and speak English fluently this included the receptionist, to room maintenance, valet parking, restaurant staff. The location is perfect for wandering around, restaurants, cafe's - everything is within easy walking distance.
Stayed 4 nights in Jun 2019
Response from Reservations on 21 Jul 2019
Dear Guest, Thank you so much for rating us so well. It was our pleasure to have you here and we all hope to see you soon here! Best regards,

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Excellent small hotel located in the old town. The owner was extremely friendly and welcoming. Rooms are updated, clean, and comfortable. I would use the hotels airport pickup service. The cabs allowed at the airport are a scam and a different company than you will find all over the city. They do use a meter but the price was $100usd. Hotel offers the service for $50. Would have used their service if I had known.
Stayed 1 night in Apr 2019

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Absolutely amazing. We feel in love with the area, the people and the hotel!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, courtesy and confort!!
Excelent location,Mercado del Pueblo ( where you can eat the famous parrilla) is 20 steps from the hotel. Very helpful andfriendly staff. Excelent breakfast. Very clean, well decorated, definetly recomend it!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Bruno, Montreal, Canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well situated. Welcoming and helpful staff. Beautiful room, pool deck. Very clean. Would definitely come back! Bruno
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It was overall very nice hotel. Located walking distance from the ferry terminal and very convenient to explore downtown.
Stayed 1 night in Feb 2019