All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Barbra Noemi,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your recognition of our property. We are honored by your recognition by our wonderful customer service from our whole team. We are glad to provide you with warm smiles from our whole team & are delighted to furnish you with a great experience to accommodate your lodging needs any way we can at SureStay from everyone in our SureStay family. Your business and interest are very important to us and we value your feedback & your stay with us and are happy to give you a mountain view and complimentary breakfast.Thank you for being a valued customer and for making us your hotel of choice.We glad to come to work because of customers like you! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and efforts in consideration of our property long term. Have an absolutely amazing weekend and a lovely day please!Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
Dear Brandon,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your recognition of our property. We are honored by your recognition by our wonderful customer service from our whole team. We are glad to provide you with warm smiles from our whole team & are delighted to furnish you with a great experience to accommodate your lodging needs any way we can at SureStay from everyone in our SureStay family. Your business and interest are very important to us and we value your feedback & your stay with us and are happy to give you a mountain view and complimentary breakfast.Thank you for being a valued customer and for making us your hotel of choice.We glad to come to work because of customers like you! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and efforts in consideration of our property long term. Have an absolutely amazing weekend and a lovely day please!Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
The buildings have two floors. No elevator and an open air corridor. So it gives a “motel” kind of feeling. The front desk did tell me there’s no elevator and asked me if I prefer 1st or 2nd floor. The staff is courteous, the room is clean with microwave and fridge. We got free bottled water too. The wall is not sick so we can hear a bit noise from neighbors. Overall good price with simple continental breakfast included for a stay close to airport and colleges we are visiting.
Gang
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Gang,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your kind words about our courteous staff, nice breakfast and clean rooms.We are delighted to furnish you with a great experience to accommodate your lodging needs any way we can at SureStay.On behalf of my team I would like to sincerely apologize for this and we are working hard to make implementations to fix this concern.Your business and interest are very important to us and we value your feedback & your stay with us and are happy to give you a mountain view and complimentary breakfast.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
10/10 Excellent
Berenice
14 Apr 2024
Liked: Cleanliness
Berenice
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Berenice,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
Wonderful rooms, nice A/C,the bathroom/shower are fabulous.
Clare
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Clare,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your benevolent words about our rooms, A/C, bathroom and shower.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
Dear Osvaldo,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review. Thank you for being a valued customer and for your benevolent words about our property.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
Dear William,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and kind words regarding our value and quality.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
10/10 Excellent
Peter, Barstow
Business traveller
29 Mar 2024
Located in the inland empire, close to several attractions and interests in So. Cal.
Really nice accommodations
Peter
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Peter,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review and your lovely sentiments about our accommodations.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view. We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
Dear Brian,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view. We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
Dear William,Thank you for your lovely review and the mention of the security and cleanliness of our property! It is because of great customers like you we love to come to work.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve,you are helping us deliver a superior experience for you and other guests in the future.We appreciate your time, consideration and for choosing us as your hotel of choice and hope you will come back and see us again soon. We are honored to be your hotel of choice.Have an amazing weekend!Kindest Regards,Raquel SchindzielorzGeneral ManagerSureStay Plus By Best Western Upland Ontario North
Dear Kimberley,Thank you for this lovely review and mention of our simple clean and lovely facility. It is because of great customers like you we love to come to work.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve,you are helping us deliver a superior experience for you and other guests in the future.We appreciate your time, consideration and for choosing us as your hotel of choice and hope you will come back and see us again soon.Have an amazing weekend!Kindest Regards,Raquel SchindzielorzGeneral ManagerSureStay Plus By Best Western Upland Ontario North
I was greeted by friendly staff and the hospitality at breakfast was fantastic. I really enjoyed the Pub that is connected too. Juan and his family are friendly and the food and drinks were great too.
I will stay here again when in town
Susan
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Susan,Thank you for completing the survey regarding your recent stay at our property and for your wonderful high ratings on this review.Thank you for clarifying the exceptional staff members at our in-house restaurant in our hotel. I will reach out to them personally.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay & we love that you love our team commitment.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
8/10 Good
James
22 Mar 2024
James
Stayed 1 night in Mar 2024
Response from General Manager on 14 Apr 2024
Dear James,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back soon so you can give us another chance to provide you with great service.Have an amazing day.
Felt very safe nice neighborhood. Walmart is close by plenty of places to eat in walking distance. Plus they have a pizza diner the hotel that you can go to. It was easy to check in and check out.
Michael
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Michael,Thank you for your lovely review and for your benevolent words about our safe and secure area, the location of the property and our in house restaurant. It is because of great customers like you we love to come to work.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve,you are helping us deliver a superior experience for you and other guests in the future.We will make maintenance and and breakfast implementations to accommodate your concerns.We appreciate your time, consideration and for choosing us as your hotel of choice and hope you will come back and see us again soon.Have an amazing weekend!Kindest Regards,Raquel SchindzielorzGeneral ManagerSureStay Plus By Best Western Upland Ontario North
Staff was friendly, room was clean but we found packages of food(open&unopened) in the drawers. Other than that it was a great stay.
Rachel
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Rachel,Thank you for completing the survey regarding your recent stay at our property.Thank you for your benevolent words about our staff and customer service! It is because of great customers like you we love to come to work.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve,you are helping us deliver a superior experience for you and other guests in the future.We will make maintenance and housekeeping implementations to double up on checking the drawers to accommodate your concerns.We appreciate your time, consideration and for choosing us as your hotel of choice and hope you will come back and see us again soon.Have an amazing weekend!Kindest Regards,Raquel SchindzielorzGeneral ManagerSureStay Plus By Best Western Upland Ontario North
Dear Vanessa,Thank you for completing this review regarding your recent stay at our property.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
Dear Matthew,Thank you for completing this review regarding your recent stay at our property.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business and interest are very important to us and we value your feedback & your stay with us.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
10/10 Excellent
Destiny
14 Mar 2024
Destiny
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Destiny,Thank you for completing this review regarding your recent stay at our property.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business and interest are very important to us and we value your feedback & your stay with us.We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
Dear LaDonna,Thank you for completing this review regarding your recent stay at our property.We are glad to provide you with free parking, great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business and interest are very important to us and we value your feedback & your stay with us.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
8/10 Good
iñaki
Travelled with family
11 Mar 2024
Liked: Cleanliness, staff & service, amenities
Remodeled rooms, property style like a motel
iñaki
Stayed 1 night in Feb 2024
Response from General Manager on 12 Mar 2024
Dear Valued Customer,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are glad to provide you with great service, new and freshly remodeled rooms and a mountain view.Thank you for your time and understanding.Sincerely,General ManagerSureStay Plus By Best Western Upland Ontario North
Very modern and clean! Great staff and nice pizzeria inside
Tobias
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Tobias,Thank you for completing the survey regarding your recent stay at our property and for your interest in our business. Thank you so much for your benevolent words about our great staff, the pizzeria and our clean rooms!We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback & your stay with us. We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
Dear Lynni,Thank you for completing the survey regarding your recent stay at our property and for your interest in our business.We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback & your stay with us. We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
Dear Alex, Thank you for completing this wonderful review regarding your recent stay at our property. We are so glad our friendly staff could provide you with superior customer service and clean, comfortable rooms. It is because of wonderful customers like you that our whole team love to come to work! We are honored to be your hotel of choice and are glad to provide you with superior service & accommodate your lodging needs any way we can at SureStay. Your business is very important to us and we value your feedback. We look forward to accommodating your next stay and we appreciate your time and effort. We hope you will come back and see us again soon. Thank you again for your your time and consideration. Have an amazing day. Kindest Regards, Raquel Schindzielorz General Manager & Director of Sales SureStay Plus by Best Western
Dear Martina,Thank you for completing the survey regarding your recent stay at our property. Thank you for your benevolent words about our staff!We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and clean rooms.It is because of wonderful customers like you that our whole team love to come to work and make you feel at home!We are glad to provide you with great complimentary breakfast with great variety and a mountain view.We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback. We are honored to be your hotel of choice.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA
Dear Valued Customer,Thank you for completing the survey regarding your recent stay at our property.We appreciate your benevolent words about our friendly staff and it is because of wonderful customers like you that our whole team love to come to work!We are honored to be your hotel of choice and are glad to provide you with superior service and accommodate your lodging needs any way we can at SureStay.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We are so glad our kind staff could provide you with superior customer service with free, hot breakfast and a mountain view.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western
Dear Hillary,Thank you for completing the survey regarding your recent stay at our property.We are so glad our friendly staff could provide you with superior customer service with free, hot breakfast and a mountain view.It is because of wonderful customers like you that our whole team love to come to work!We are honored to be your hotel of choice and are glad to provide you with superior service and accommodate your lodging needs any way we can at SureStay.Your business is very important to us and any feedback you would like to provide is valued and helps us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western
Dear Natalie,Thank you for completing the survey regarding your recent stay at our property. We are honored to be your hotel of choice.We are so glad our friendly staff could provide you with superior customer service with warm, friendly smiles and extra security for parking/cars.We are glad to provide you with great complimentary breakfast with great variety and a mountain view as well. It is because of wonderful customers like you that our whole team love to come to work!We are honored to be your hotel of choice and are glad to provide you with superior service and accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western
6/10 Okay
Adolfo
Travelled with partner
18 Feb 2024
Disliked: Cleanliness
They did not hold to the room i booked. I reserved a suite with a king bed, instead i was given a room with 2 queen beds. Also the property was dirty, the trash cans were literally overflowing with trash.
Adolfo
Stayed 1 night in Feb 2024
6/10 Okay
John
18 Feb 2024
Liked: Cleanliness
Check in was not the smoothest. Arrived at 5:30 and they didn’t know if our room was ready or if the room type (suite) I reserved was even available. They had to walk to the room and do a physical inspection. The room we got didn’t have the bed option we reserved and the room had a bleach smell.
Newly remodeled. Breakfast is pretty good. Gated community is safe
Jubing
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Jubing,Thank you for completing the survey regarding your recent stay at our property. We are honored to be your hotel of choice.We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles.We appreciate your benevolent words about our new remodel, security features and breakfast. We are glad to provide you with great complimentary breakfast with great variety and a mountain view.It is because of wonderful customers like you that our whole team love to come to work!We are honored to be your hotel of choice and are glad to provide you with superior service and accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western
Dear Mary Lou,Thank you for completing the survey regarding your recent stay at our property. We are honored to be your hotel of choice.We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and provide you with extra security with our gated entry.We are glad to provide you with great complimentary breakfast with great variety and a mountain view in our great value rate.It is because of wonderful customers like you that our whole team love to come to work!We are honored to be your hotel of choice and are glad to provide you with superior service and accommodate your lodging needs any way we can at SureStay. Your business is very important to us and we value your feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to accommodating your next stay and we appreciate your time and effort. Have an amazing day! We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA.
Dear Saleh,Thank you for completing the survey regarding your recent stay at our property. We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles with a quiet and peaceful place to sleep!We are glad to provide you with great complimentary breakfast with great variety and a mountain view. It is because of wonderful customers like you that our whole team love to come to work!We are honored to be your hotel of choice and are glad to provide you with superior service and accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA.
Dear KatherynThank you for completing the survey regarding your recent stay at our property. We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles. We appreciate your benevolent words regarding our staff and are very grateful! We are glad to provide you with great complimentary breakfast with great variety and a mountain view. It is because of wonderful customers like you that our whole team love to come to work! We are honored to be your hotel of choice and are glad to provide you with superior service and accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA.
10/10 Excellent
Jaime
Business traveller
21 Jan 2024
Liked: Staff & service, room comfort
This hotel better retrained their staff on cleaning properly.
Jaime
Stayed 2 nights in Jan 2024
Response from General Manager on 21 Jan 2024
Dear JaimeWe are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and clean rooms.We are glad to provide you with great value, complimentary breakfast with great variety , clean & comfortable facilities and a mountain view.Thank you for being a valued customer & for a lovely review and are honored to be your hotel of choice.We are glad to provide you with superior service for a great value at SureStay.We look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of Sales SureStay Plus by Best Western Upland CA
Dear Kenneth,We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and clean rooms.We are glad to provide you with great value, complimentary breakfast with great variety , clean & comfortable facilities and a mountain view.It is because of wonderful customers like you that our whole team love to come to work.Thank you for being a valued customer & for a lovely review and are honored to be your hotel of choice.We are glad to provide you with superior service for a great value at SureStay.We look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of Sales SureStay Plus by Best Western Upland CA
Dear Javier,We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and clean rooms.We are glad to provide you with great value, complimentary breakfast with great variety, clean & comfortable facilities and a mountain view.It is because of wonderful customers like you that our whole team love to come to work.Thank you for being a valued customer & for a lovely review and are honored to be your hotel of choice.We are glad to provide you with superior service for a great value at SureStay.We look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of Sales SureStay Plus by Best Western Upland CA
Dear Jesse,Thank you for your review and your business, we are grateful to be your hotel of choice.At SureStay we strive for superior customer service for everyone who stays with us.Your business is very important to us and we value your feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.We look forward to accommodating your next stay.Have an amazing day!Kindest Regards,General ManagerSureStay Plus By Best Western Upland Ontario North
Really good facility across the board. I didn’t take advantage of the breakfast in the morning, really only slept in the room and left so not much more detail can be given.
Ted
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Ted,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you for your kinds words, time and consideration.We look forward to accommodating our lodging needs in the future. Have an amazing day!Sincerely,General ManagerSureStay Plus By Best Western Upland Ontario North
10/10 Excellent
maria
14 Jan 2024
maria
Stayed 1 night in Jan 2024
Response from General Manager on 4 Feb 2024
Dear Maria,Thank you for completing this review regarding your recent stay at our property. We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles.We are glad to provide you with great complimentary breakfast with great variety and a mountain view. It is because of wonderful customers like you that our whole team love to come to work!We are honored to be your hotel of choice and are glad to provide you with superior service and accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA.
Dear Willi,We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and clean rooms.We are glad to provide you with great value, complimentary breakfast with great variety , clean & comfortable facilities and a mountain view.It is because of wonderful customers like you that our whole team love to come to work.Thank you for being a valued customer & for a lovely review and are honored to be your hotel of choice.We are glad to provide you with superior service for a great value at SureStay.We look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of Sales SureStay Plus by Best Western Upland CA
Me gusto de la propiedad que tiene porton de entrada electrico. Se me hizo muy seguro y privado.
MARIA
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Maria,We value your feedback and business and are grateful to be your hotel of choice.We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and clean rooms.We are glad to provide you with great value, complimentary breakfast, clean & comfortable facilities and a mountain view.It is because of wonderful customers like you that our whole team love to come to work.We are glad to provide you with superior service for a great value at SureStay.We look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards, Raquel SchindzielorzGeneral Manager & Director of Sales SureStay Plus by Best Western Upland CA
Dear Pedro,We value your feedback and business and are grateful to be your hotel of choice.We are glad to provide you with great value, parking lot, complimentary breakfast, clean & comfortable facilities and a mountain view.It is because of wonderful customers like you that our whole team love to come to work.Thank you for being a valued customer & for a lovely review. We are glad to provide you with superior service for a great value at SureStay.We look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards, Raquel SchindzielorzGeneral Manager & Director of Sales SureStay Plus by Best Western Upland CA
Dear Maria,We value your feedback and business and are grateful to be your hotel of choice.We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and clean rooms.We are glad to provide you with great value, complimentary breakfast, clean & comfortable facilities and a mountain view.It is because of wonderful customers like you that our whole team love to come to work.Thank you for being a valued customer & for a lovely review. We are glad to provide you with superior service for a great value at SureStay.We look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards, Raquel SchindzielorzGeneral Manager & Director of Sales SureStay Plus by Best Western Upland CA
Dear Jesus,We value your feedback and business and are grateful to be your hotel of choice.We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and clean rooms.We are glad to provide you with great value, complimentary breakfast, clean & comfortable facilities and a mountain view.It is because of wonderful customers like you that our whole team love to come to work.Thank you for being a valued customer & for a lovely review. We are glad to provide you with superior service for a great value at SureStay.We look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards, Raquel SchindzielorzGeneral Manager & Director of Sales SureStay Plus by Best Western Upland CA
La estadia fue excelente muy bonito el hotel muy limpio y muy buen servicio!
Brenda
Stayed 1 night in Jan 2024
Response from General Manager on 7 Jan 2024
Dear Brenda,We value your feedback and business and are grateful to be your hotel of choice.We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and clean rooms.We are glad to provide you with great value, complimentary breakfast, clean & comfortable facilities and a mountain view.It is because of wonderful customers like you that our whole team love to come to work.Thank you for being a valued customer & for a lovely review.We are honored by your benevolent words addressing our staff and clean rooms.We are glad to provide you with superior service for a great value at SureStay.We look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards, Raquel SchindzielorzGeneral Manager & Director of Sales SureStay Plus by Best Western Upland CA