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Reviews of Legacy Yen Tu - MGallery

5 out of 5
Legacy Yen Tu - MGallery
Thuong Yen Cong Commune, Uong Bi, Quang Ninh

Reviews

8.6

Excellent

Rating 10 - Excellent. 22 out of 38 reviews" "
Rating 8 - Good. 12 out of 38 reviews" "
Rating 6 - Okay. 0 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 3 out of 38 reviews" "

9.6/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Prosperity

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel it GOOD
Stayed 2 nights in May 2024
Response from Miley Do on 11 May 2024
Dear Prosperity,We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Le Do - MileyAssistant Guest Relation Manager

10/10 Excellent

Myhau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Cindy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel in gorgeous surroundings. Attention to every detail architecturally, and quite eco friendly. Breakfast was wonderful with good selection. Perhaps because we went in low season, food service asides from buffet breakfast was quite slow, but the beautiful ambience makes up for it
Stayed 2 nights in Nov 2023

10/10 Excellent

L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning - absolutely stunning
This is probably the most amazing hotel I have ever stayed at. Truly a stunning spot, and the architecture and decor are unbelievable, in it's reflection of the Vietnamese culture, history, and location.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful and Peaceful
This hotel is beautiful. The breakfast is excellent. There is little to do except relax. It is far from any town, and the "village" is a few tourist shops.
Stayed 2 nights in Oct 2023

10/10 Excellent

Pham To

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Wong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff,facilities had the best time here Thank you 🙏
Stayed 2 nights in Sep 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Special Place
Our stay at Legacy was fantastic. We were there early September and almost had the place to ourselves. The food was excellent, the staff were lovely and an overall wonderful experience. I’m sure we’ll be back at some point.
Stayed 1 night in Sep 2023

10/10 Excellent

Marika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful escape from the smog and traffic chaos of Hanoi. Set in a beautiful mountain location, it is 2 1/2 hours drive from the city and the airport, but it’s worth the trip. The hotel is beautifully fitted out. The restaurant food is very high-quality but if you want an alternative you can visit the restaurant in the adjacent ‘village’ (purpose-built) for more traditional Vietnamese food.
Stayed 4 nights in Apr 2023

10/10 Excellent

stephanie

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved it!
The best family trip ever -- the hotel is beautiful and everywhere you go it's gorgeous. Staff are so nice and friendly to kids, they also got great programs for young children at the village. Totally recommend cable car/hiking trail.
Stayed 3 nights in Nov 2021

8/10 Good

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property...sad horses
PROS: - What an absolute stunning property!!! Our room was the most comfortable room we've stayed in and that bed was perfect for dreaming! We used our amazing bathtub every day and soaked in glee. - The food was also great in the restaurant with great service at dining. - The gym was superb and although we didn't swim the pool looked very inviting. - We also used the Wellness Center for the sauna and massage and service was also great there. CONS: - The starved horses were soooooo upsetting! I am actually quite appalled to see that the horses they have for people to ride are starving with all their ribs visible and even their hip bones protruding. I really hope this is looked into immediately! - Communication was a bit of struggle when calling from the room. We had to call four times to get water delivered to our room, and we never received the tea we requested. I also called asking about the cable car twice and both times told they would call me back, but they did not call back. However, to solve this I always went to the front desk directly to request things and then they were done. The tour desk was also helpful in person...so don't call and go in person to ensure communication is effective.
Stayed 2 nights in Dec 2020

8/10 Good

Pham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bidet in the toilet too strong. Vòi xịt trong phòng vệ sinh quá mạnh.hy vọng khắc phục được.
Stayed 1 night in Dec 2020

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommended this hotel if you are looking for relaxing, feel very clam and peace
Stayed 1 night in Jan 2020
Response from Legacy Yen Tu MGallery on 13 Jan 2020
Dear Simon, We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jung Hyun Oh General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very artistic. At night they even have folk concert/ dance
Stayed 1 night in Dec 2019
Response from Legacy Yen Tu - MGallery on 6 Jan 2020
Dear Sir/ Madam, We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jung Hyun Oh General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Legacy Yen Tu MGallery on 31 Oct 2019
Dear Sir/Madame, We very much appreciate your comments regarding your stay at Legacy Yen Tu - MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely Jung Hyun Oh General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bill Bentley design looked like 13th century palace
Stayed 3 nights in Jul 2019
Response from Legacy Yen Tu - MGallery on 15 Jul 2019
Dear Sir/ Madam, We very much appreciate your comments regarding your stay at Legacy Yen Tu - MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Oreste Traetto General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for quiet stay and far from city. A lot of nature views, and rooms are clean. Foods are okay.
Stayed 1 night in Jun 2019
Response from Legacy Yen Tu - MGallery on 2 Jul 2019
Dear Sir/Madame, We very much appreciate your comments regarding your stay at Legacy Yen Tu - MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Oreste Traetto General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are genuinely caring, unique position and beautiful surroundings .
Stayed 2 nights in Apr 2019
Response from Legacy Yen Tu - MGallery on 22 Apr 2019
Dear Sir/ Madame, Thank you for your feedback after your recent stay at Legacy Yen Tu - MGallery by Sofitel. I am glad that you had a good time here and were made to feel extremely taken care of. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us Best Regards, Oreste Traetto General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Legacy Yen Tu - MGallery on 2 Apr 2019
Dear Sir/Madame, Thank you for your rating after your recent stay at Legacy Yen Tu - MGallery. I am glad that you had a good time with us and I hope to welcome you back here soon. Best regards, Oreste Traetto General Manager

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of a kind
Amazing location with amazing architecture. An amazing 5star resort in the mountains of Vietnam away from the fast paced city life. Great hotel to relax and reflect.
Stayed 1 night in Feb 2019
Response from Legacy Yen Tu - MGallery by Sofitel on 1 Mar 2019
Dear Sir/ Madame, Thank you for your kind feedback after your recent stay at Legacy Yen Tu - MGallery by Sofitel. I am glad to know that you had a memorable stay with us. Your comment will be shared with our dream makers as a big encouragement to improve our service everyday. Thank you for your kind words and I hope to welcome you back soon. Best Regards, Oreste Traetto General Manager

10/10 Excellent

Heewon

Stayed 1 night in Dec 2023
Response from Miley Do on 16 Jan 2024
Dear Heewon,We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Le Do - MileyAssistant Guest Relation Manager

8/10 Good

CHULHO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 좋았어요^^ Very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Junsoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
impressive hotel
기대 안하고 갔다가 아주 큰 감흥을 받아서 왔습니다. 직원들 교육 등에 조금 부족함이 있었으나 깊은 산속에서 그정도면 만족.
Stayed 2 nights in Oct 2023

2/10 Terrible

Mina

Stayed 1 night in May 2022

8/10 Good

Giang

Liked: Cleanliness, property conditions & facilities, room comfort
Tốt
Khách sạn rất đẹp, đồ ăn ổn, dịch vụ tương đối ổn
Stayed 1 night in Mar 2022

8/10 Good

CHI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

WEONSEOK

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel but service can be improved
Hotel itself is beautiful and room condition was very good and spacious. Reception service was good and friendly. But restaurant needs big change of service. Staffs were very friendly but that doesn't cover disappointment of waiting over 30 mins for 1 dish and forgetting order. Overall, very good hotel and stay.
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
レストランスタッフの改善が必要
施設はきれいで非常に過ごしやすかったです。 ただ付帯のレストランのスタッフへ教育が行き届いておらず、客が少ない状態でもオーダーを間違えたり、会計も間違えたり、ドリンクを運んでくれず、4回も催促しました。
Stayed 1 night in Oct 2020

10/10 Excellent

Yongbo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조용한 가족 여행에는 최고
조용한 장소에서 오붓하게 가족들과 여행을 하기에는 맞춤인 장소. 특히 객실 내 분위기가 차분하고, 베트남이 이런곳이었구나 하는 생각이 들게 하는 호텔입니다.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel serves only a bottle of compliment water per a person a day in a room, it's not enough without accessible shops nearby the hotel.
Stayed 1 night in May 2020

10/10 Excellent

Lily

Liked: Cleanliness, property conditions & facilities, room comfort
The most beautiful hotel ever in the world
Amazing architecture, beautiful design. This hotel is a true hidden gem in North Vietnam. I’ve never experienced that perfectly built hotel or resort before I visit here, even I traveled all over the world and visited so many 5 star hotels. Stunning. They’ve cared even trash bins’ desing, and it makes guests feel like we are in a palace in an oriental dynasty. However the customer services including front desk needed to be improved. Some of managers were not so professional and didn’t know what the necessary service for guests is. I think it’s new hotel, and it just need some time to be perfect. Except the unskillful staffs, everything was good. Not a big deal. I really hope many people visit the Legacy Yen tu so that this hotel can be run long long time attracting travelers in Vietnam. It is ounstandingly beautiful and nice hotel.
Stayed 2 nights in Jul 2019
Response from Legacy Yen Tu - MGallery on 18 Jul 2019
Dear Lily, We very much appreciate your comments regarding your stay at Legacy Yen Tu - MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Oreste Traetto General Manager

8/10 Good

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Một ngày ở Legacy Yên tử
Không gian đẹp, trong lành, yên tĩnh
Stayed 1 night in Jun 2019
Response from Legacy Yen Tu - MGallery on 16 Jun 2019
Kính gửi Tung, Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Legacy Yen Tu - MGallery. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ dễ chịu như các chuyến đi trước. Trân trọng, Oreste Traetto Tổng Giám đốc

2/10 Terrible

Mathew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst travelling experience so far!!非常糟糕的酒店
The hotel service was very disappointing. We booked 2 rooms and paid, but once we arrived we found out the staff had double booked the room so we had no where to stay and they charged us for the room anyway. Would not recommend. Can’t trust. 这间酒店非常令人失望，绝对不推荐。他们一个房间卖出两次，我们搭国际长途过来出差，来之前已经付过钱，但到达后突然被告知没有房间。但钱也不退。
Stayed 1 night in Apr 2019
Response from Legacy Yen Tu - MGallery by Sofitel on 23 May 2019
Dear Mathew, Thank you for taking the time to tell us about your experience at Legacy Yen Tu - MGallery by Sofitel. I am sorry that aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measurements in accordance with the management team to address the problems that you have mentioned. I would appreciate if you can give us time to study further the case and revert to you once having a solid explanation. Please accept my apologies for this shortfall in service delivery you experienced. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Oreste TRAETTO General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The facilities is excellent but the food is not
The room facilities, the architecture of the whole area is excellent but the food is not up to that level. The food was too boring and made people fed up if stay longer than two nights.
Stayed 2 nights in Sep 2018