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Rooms were very nice and clean. Staff were hospitable and friendly.
Thomas
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear Thomas,Thank you for reviewing your recent stay with us at Hampton Inn Ukiah! From our clean accommodations to our friendly team members, we're so happy you enjoyed everything about your time with us. Your five-star rating means the world to us, and we hope to see you again soon.
Overall a good, clean place to stay halfway back from Eureka. Convenient to town into the freeway. If I had anything to say it would be at the breakfast was not very edible. Perhaps upgrade choices with some fresh fruit?
Jacqueline
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Jacqueline,Thank you for staying with us recently. We are delighted our excellent location suited your needs well, and we appreciate you mentioning the high standards of cleanliness we adhere to. Your feedback about our breakfast offerings will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you as our guest, and we hope you return soon.
Friendly helpful staff. Great place that is safe, clean, and quiet. I will be back.
April
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear April,Thank you so much for choosing to stay with us at Hampton Inn Ukiah. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining pristine accommodations shone through during your visit. The pleasure was all ours, and we can't wait to welcome you back.
Dear Sierra,It's wonderful to receive your excellent review of Hampton Inn Ukiah! We're proud our friendly hospitality and clean accommodations made your stay outstanding. Many thanks for your kind compliments and hope you'll come back!
The hotel is clean and well kept. The breakfast was good, lots of options and very clean.
Kim
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Dear Kim,What a delightful review; thank you for sharing it! We're thrilled that our clean accommodations and delicious breakfast made for such a positive experience with us. The pleasure was all ours, and please come back soon.
Love the lovely staff
Love the breakfast bar
Reported 3 areas in the room that needs improvement
1. Loud heater
2. Squealing shower head
3. Freezing Refrigerator that froze all our food
colleen
Stayed 2 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Colleen,Thank you so much for taking the time to share your thoughts with us. We're thrilled you had the chance to start your days off right with our delicious breakfast offerings and that our hospitable team left a memorable impression on you. That said, we strive to provide our guests with well-maintained accommodations on all occasions, so your concerns will be shared with maintenance to ensure the necessary adjustments or repairs are made promptly. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
Dear Betty,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Please come stay at Hampton Inn Ukiah again soon!
Very convienent and staff did a great job from check in to breakfast.
Donald
Stayed 1 night in Nov 2023
Response from General Manager on 8 Nov 2023
Dear Donald,Thank you for your kind words regarding our helpful team and for choosing to stay with us at Hampton Inn Ukiah. We appreciate your feedback and want to invite you back again anytime for another wonderful visit.
We are very disappointed to learn about your recent experience, as providing our guests with exceptional accommodations is paramount to us. In the future, please let our friendly team know if you are displeased with your room, as we are always willing to assist. While your time with us was less than ideal, we hope you'll give us another chance to change your perception of our property.
I appreciated the cleanliness of this property inside the rooms and in the shared areas like the pool. The breakfast was surprisingly varied for a motel breakfast. (Note: The toilet was surprisingly low.). The area has some street travelers and is within walking distance (a mile and a half) from downtown. There aren’t always sidewalks and its a car-centric area of strip malls and local businesses. A car-free bike path is near and looks newer. Ukiah’s old town district was surprisingly quaint and from a time past, in California. I would stay at this motel again if I could secure a balcony room again for fresh air and extended living space. I got a couple of good night’s sleep and felt safe on the third floor of three floors. The motel was manageable and managed well. The walls were insulated well; I only heard one air conditioner (not mine) of a shared wall or from the floor below running all night, but it was a consistent sound, so I got used to it. Didn’t hear other voices or flushing toilets, so that was proof of good soundproofing. Thanks Hampton Inn-Hilton in Ukiah.
Excellent stay and staff were wonderful. Love that it is pet friendly. I would stay here again
Tuan Anh
Stayed 1 night in Sep 2023
10/10 Excellent
Oriana
2 Sept 2023
Liked: Cleanliness, amenities
Easy and convenient check in
Oriana
Stayed 1 night in Sep 2023
10/10 Excellent
Susan
Travelled with group
29 Aug 2023
Liked: Staff & service
Disliked: Cleanliness
Smelly, dirty, but the check in was nice
The hotel room smelled like a locker room, dirty feet smell, it was horrible.
I accidentally spilled a little water on the carpet, laid a white towel down to soak the water up and when I turned the towel over, it was brown from being dirty, gross and disgusting. These two issues will effect my decision making in choosing hotels in the future.
Annette at the front desk was excellent. The young guy in the evenings was terrible. Couldn’t help me find a previously quoted rate and refused to honor a reduced Sunday night room rate. I was upset and thought he should not work there. He was lazy. We waited for pool towels for over an hour. I had to go in and inform him while he was sitting around doing nothing. Lazy.
Rooms had a terrible odor!! Was it the carpet? Who knows. Can’t they smell the horrible smell as you enter the room? Come on housekeeping staff. We still tipped that person.
Pool was clean. Jacuzzi was cold not hot. Breakfast food was well stocked. Good size parking lot.
The pool and spa area were clean and nice to use. The hotel was quiet and comfortable. I left two bathing suits in the room when I checked out by mistake, and they were returned to the front desk and returned to me.