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Reviews of Holiday Inn Express Tuscola, an IHG Hotel

2.5 out of 5
Holiday Inn Express Tuscola, an IHG Hotel
1201 Tuscola Blvd, Tuscola, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 271 out of 498 reviews" "
Rating 8 - Good. 169 out of 498 reviews" "
Rating 6 - Okay. 38 out of 498 reviews" "
Rating 4 - Poor. 14 out of 498 reviews" "
Rating 2 - Terrible. 6 out of 498 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

iyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly desk staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Finishing rebuild. Desk clerk very friendly and helpful. Too bad that the mall next door is empty Very quiet.
Stayed 1 night in May 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is under renovation. The lobby & 1st floor are a dusty dirty mess. The room was new and updated, sparkling clean. There were only 2 small tables for breakfast, sticky, not clean. Only good thing serves were the cinnamon rolls.
Stayed 1 night in Apr 2024
Response from Hotel on 3 May 2024
Thank you for taking the time to tell us about your stay. We are so very sorry that we didn't meet the expectations during your stay. We wish you safe travels today and every day.

6/10 Okay

Saravanan

Travelled with family and small children
Disliked: Cleanliness
Breakfast is not good. Bread was moldy. We’re not ok this time stay
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Thank you for staying with us and telling us about your experience. We wish you safe travels today and every day.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Would stay there again
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Thank you for staying with us and telling us about your experience. We wish you safe travels today and every day.

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was definitely worth the drive from U of I. Hotel was very clean, staff was pleasant and breakfast was great. Will definitely be back.
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Thank you for staying with us and telling us about your experience. We wish you safe travels today and every day.

2/10 Terrible

alma

Stayed 2 nights in Apr 2024

8/10 Good

Marisa, Palatine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was efficient. Breakfast was delicious with limited seating. Room was nice and looked recently remodeled.
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Thank you for telling us about your stay we are pleased that you found our breakfast to be a delight. We wish you safe travels today and everyday.

10/10 Excellent

Anika

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 13 Apr 2024
Thank you for telling us about your stay. We wish you safe travels today and everyday.

6/10 Okay

Elizabeth

Stayed 1 night in Dec 2023

10/10 Excellent

Drew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
We stay here every New Years Eve for the kids to swim. Hotel is great! Breakfast is amazing and around the clock coffee
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Chizuru

Liked: Cleanliness, staff & service, property conditions & facilities
I hope the outlet mall would be open well.
Stayed 1 night in Nov 2023

6/10 Okay

Brady

Travelled with family
Breakfast selections are pretty basic. Off brand Froot Loops, under cooked biscuits, out of service pancake maker, etc. Room was nice though.
Stayed 1 night in Nov 2023

8/10 Good

Mary

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast Friendly Service.
Stayed 2 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Thank you for telling us about your stay we are very pleased that you found our location a good fit for you. We look forward to having you back in the future.

8/10 Good

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Thank you for telling us about your stay we are very pleased that you found our location a good fit for you. We look forward to having you back in the future.

10/10 Excellent

raquel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The person at the desk ,he was friendly and helpful. Over good place to stay.
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Thank you for telling us about your stay we are very pleased that you found our location a good fit for you. We look forward to having you back in the future.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Thank you for telling us about your stay we are very pleased that you found our location a good fit for you. We look forward to having you back in the future.

10/10 Excellent

Susan, North Ft. Myers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Thank you for telling us about your stay we are very pleased that you found our location a good fit for you. We look forward to having you back in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Thank you for telling us about your stay.

10/10 Excellent

Gary, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading a few previous reviews I was hesitant to try this place, but it was convenient. Boy, was I impressed. From check in to check out (3 days), the staff was friendly and professional. Even with a room facing the freeway it was very quiet. The complimentary breakfast was hands down the best I have ever had. I highly recommend this hotel to anyone staying in the area.
Stayed 3 nights in Oct 2023
Response from General Manager on 3 Nov 2023
Thank you for telling us about your stay. We are very pleased that you gave us a chance and can't wait to have you back the next time you are in the area.

10/10 Excellent

Joyce

Stayed 1 night in Oct 2023
Response from General Manager on 22 Nov 2023
Thank you for telling us about your stay we are very pleased that you found our location a good fit for you. We look forward to having you back in the future.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast.
Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Thank you for telling us about your stay. We are very pleased that you found our location a good fit for you.

10/10 Excellent

David

Liked: Cleanliness, amenities
clean host very nice
Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Thank you for telling us about your stay. We are very pleased that you found our location a good fit for you.

10/10 Excellent

Jeanetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always come back.
Customer Service was Amazing!
Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Thank you for telling us about your stay. We can't wait to have you come back the next time you are in the area.

6/10 Okay

Kevin, North LIberty

Business traveller
Dirty
Stayed 3 nights in Oct 2023
Response from General Manager on 13 Oct 2023
We are very sorry that you found our location not a good fit for you.

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
This has aiways been a convenient stop for us. Unfortunately this time they had received storm damage. Workers were working late trying to shore up the building before rain began. Juice and waffles were unavailable due to broken machines. The employees were very nice and welcoming. Just wish we had received a message telling us the condition had changed since making our reservation.
Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Thank you for telling us about your stay

10/10 Excellent

romona, gilberts

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were excellent, the check in and out was very easy. The breakfast was delicious and the whole place was very clean. The beds were very comfy too
Stayed 1 night in Sep 2023
Response from General Manager on 13 Oct 2023
Thank you for telling us about your stay. We are very pleased that you found our staff and hotel a good fit for you. We wish you safer travels today and everyday.

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 13 Oct 2023
Thank you for telling us about your stay. We are very pleased that you found our staff and hotel a good fit for you. We wish you safer travels today and everyday.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area. Staff was very friendly!
Stayed 1 night in Sep 2023
Response from General Manager on 13 Oct 2023
Thank you for telling us about your stay. We are very pleased that you found our staff and hotel a good fit for you. We wish you safer travels today and everyday.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 13 Oct 2023
Thank you for telling us about your stay. We are very pleased that you found our staff and hotel a good fit for you. We wish you safer travels today and everyday.

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Service great, room condition not so much
Service and breakfast were amazing!! Condition of room not so great. Sinks had numerous cracks and tub was cracked as well.
Stayed 1 night in Sep 2023
Response from General Manager on 11 Sept 2023
Thank you for telling us about your stay we are very pleased that you enjoyed the breakfast! Make sure to come back and see us next spring for our freshly remodeled hotel.

10/10 Excellent

Laura

Stayed 1 night in Sep 2023
Response from General Manager on 13 Oct 2023
Thank you for telling us about your stay. We are very pleased that you found our staff and hotel a good fit for you. We wish you safer travels today and everyday.

8/10 Good

Dena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 11 Sept 2023
Thank you for telling us about your stay. We wish you safe travels today and everyday.

8/10 Good

Kathleen

Stayed 2 nights in Aug 2023
Response from General Manager on 13 Oct 2023
Thank you for telling us about your stay. We are very pleased that you found our staff and hotel a good fit for you. We wish you safer travels today and everyday.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on 11 Sept 2023
Thank you for telling us about your stay. We wish you safe travels today and everyday.

10/10 Excellent

Hunter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the interstate
Stayed 1 night in Aug 2023
Response from General Manager on 11 Sept 2023
Thank you for telling us about your stay. We wish you safe travels today and everyday.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 11 Sept 2023
Thank you for telling us about your stay. We wish you safe travels today and everyday.

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 11 Sept 2023
Thank you for telling us about your stay. We wish you safe travels today and everyday.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stopped here for a night on our way to Michigan. Everything was good and it was convenient access to the highway and the local restaurants.
Stayed 1 night in Jun 2023

4/10 Poor

erin

Stayed 1 night in Jun 2023

10/10 Excellent

Sharon Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Called early to make arrangements for early checking, when i arrived was told the person i made those arrangements with was new and didnt know she couldnt do that. All i needed to do was change clothes for a wedding. I requested to cancel my reservation before the desk agent would put me in a room. Hotel was exceptional clean, updated, pool and hot tub area was clean. Wifi was great, tv had an array of channels and movie channels. Hotel staff was very nice once we got checked in. Definitely would recommend.
Stayed 1 night in Jun 2023

10/10 Excellent

Brent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Wasim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel
Stayed 1 night in May 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing! The cleanliness of the entire place, the best beds, shower pressure and the breakfast was amazing! Best hotel I have stayed in for a long time
Stayed 2 nights in May 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A really nice hotel. Great friendly staff. Good breakfast.
Stayed 2 nights in May 2023