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Reviews of Best Western Plus Hotel Genova

4 out of 5
Best Western Plus Hotel Genova
Via Paolo Sacchi 14/B, Turin, TO

Reviews

8.8

Excellent

Rating 10 - Excellent. 222 out of 464 reviews" "
Rating 8 - Good. 188 out of 464 reviews" "
Rating 6 - Okay. 35 out of 464 reviews" "
Rating 4 - Poor. 16 out of 464 reviews" "
Rating 2 - Terrible. 3 out of 464 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

howard

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room on 5th floor was in the roof. Restricted head height in parts. Air con I could not make work at all and room far too hot. The 'bath shower' was a strange jacuzzi which would not fill with water, therefore no bath and only had a hand held shower. Therefore not really a shower either. No restaurant on site. Parking very difficult, I went to underground parking at the train station which is probably not the safest place to be late at night I imagine. Breakfast OK, nothing to get excited about.
Stayed 1 night in Feb 2024

8/10 Good

John

Stayed 1 night in Jan 2024

10/10 Excellent

Gordon, Glenview

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Reasonable price
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with great service from all the staff. Very comfortable room Will definitely return
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Travelled with family
Great front desk. Lovely hotel
Stayed 1 night in Jul 2023

6/10 Okay

alisa

Travelled with family
Stayed 1 night in Jul 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot, especially for a solo traveller stopping quickly.
Stayed 1 night in Jul 2023

10/10 Excellent

Ivan

Stayed 1 night in Jun 2023

10/10 Excellent

Raffaella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice including a great bathroom area. Everyone is super friendly from the owner down to the staff. Breakfast is excellent and freshly made every day. This hotel is our stay every time we come to Torino.

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, breakfast is good for starting the day full, our room was big enough for a family of four including a 13 and 11 year old kids. I love the size of the shower too! The room was nice and newer. The hotel is literally across the street from the train station. Turin in general, does not seem to be a really walkable city unlike Rome and Florence.

8/10 Good

Rudy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Turin
Enjoyed my stay at Best Western. It was very convienent to the Porto Nuovo train station.
Stayed 2 nights in Nov 2022

10/10 Excellent

Raffaella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great breakfast
Stayed 4 nights in Aug 2022

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are spotless clean and staff are excellent. Cannot fault anything about this hotel
Stayed 1 night in Aug 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

8/10 Good

Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members at reception were incredibly welcoming and polite. The hotel is across the street from the station which is great. The tea and coffee packets were expired so I assumed they hadn’t been replenished in awhile so that would be my only suggestion.
Stayed 1 night in Dec 2021

4/10 Poor

Abdurrahman

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bad experience
It’s definitely not a 4 stars hotel, the pics looks much better than the reality. Small bed, not enough towels. Air conditioning not working. So much noise.
Stayed 1 night in Nov 2021

8/10 Good

Plamen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Oct 2021

8/10 Good

Marcus

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, across the street from Porta Nuova train station. Property was clean and upgraded, staff all helpful and kind. Breakfast was nice with the basics. The surrounding area was a little gritty, but only a short walk to the major attractions.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel great location
Stayed 1 night in Jun 2020

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality hotel
Really top-notch hotel only moments from the station. Clean, welcoming and great breakfasts!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay, nice hotel, good service by people, but no minibar, no kitchen (to order to bring in the room), and food distributor was very poor.
Stayed 3 nights in Dec 2019

8/10 Good

Urara

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A treat in Turin
I would give the Hotel Genova an excellent review. My room was spacious , the bath room smalll but with everything inducing a shower. The reception staff were absolutely first rate, very helpful. and the breakfast buffet was really good, all options carefully displayed, and the service personnel were also very helpful
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location - tourist attractions and good restaurants within easy walking distance. Quiet. Very helpful staff. Breakfast acceptable but not outstanding - space in breakfast area rather limited.
Stayed 4 nights in Oct 2019

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Ernest

Liked: Cleanliness, staff & service
Clean hotel. Value for money is questionalble
The hotel is old but clean. It does not impress from the reception but the rooms are nice and the hotel is clean.
Stayed 1 night in Jun 2019

8/10 Good

Ernest

Liked: Cleanliness, staff & service, room comfort
When in Turin...
The hotel staff are extremely professional, the room was clean and the local area was safe. Turin lacks international quality hotels so for Turin this Hotel is a good standard
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Ranganathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay with well appointed rooms.
Stayed 2 nights in Feb 2019

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, great service, large rooms, tiny gym!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to rail and bus to airport,My favourite in Turin now.
Stayed 1 night in Dec 2018

8/10 Good

Addison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, with a wonderful staff. Our room was very clean and the bed was quite comfortable. The location was perfect. Literally across the street from Porta Nuova station, down the street is a lovely coffee shop, a couple blocks away is a bakery pastry shop. I would definitely stay again.
Stayed 1 night in Nov 2018

8/10 Good

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Franz, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need valet parking and restaurant. Location is excellent.
Stayed 2 nights in Aug 2018

6/10 Okay

Lynda, Dallas

Disliked: Cleanliness, property conditions & facilities
strange encounter with a hotel room
I booked with the hotel to be close to the train station for an early morning flight to Paris (quick train to the airport). I had been traveling extensively all week and was tired. First thing I noticed was a very dusty smell. I looked out to the balcony and saw several open bags of some sort of plaster. The air conditioner control was not working. When I went to shower, I realized that the bathroom had not been finished. The frame around the window had exposed lumber and nails. the junctions of walls and pillars had exposed insulation. When I showered, the air filled with the smell of plaster dust. I would have complained, but had the impression that I, a single woman traveler, was not considered important. There are other clues I got for this thought, but, frankly, I was too tired to care. (The hotel "guidebook does offer a "woman's care package) but the clerk wasn't sure.)
Stayed 1 night in Apr 2018

4/10 Poor

Gregory

Disliked: Staff & service, room comfort
Paid way to much for too little
The rooms were shabby and there were no natural fiber sheets blankets or pillows. There was no fan to love the air around and opening the window was not an option for noise and cold

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Stayed 7 nights in Oct 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

Jenni, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel near station
Arrived at BW Genova by bus from airport. Really easy trip as you get off bus and go around the corner and the hotel sign can be seen. Arrived mid morning but our room was ready so we could go straight in Very clean, a bit dated, but ideal for a city break. Good size for. Twin room. Really high ceilings and good clean bathroom which had a shower not a bath - perfect for us On going out it was advised to leave keys at reception. And we did this. Staff always recognised us on our return. Nice outside courtyard to sit out in if wanted Television had sky and you could watch shows in sir original language so good for kids etc
Stayed 3 nights in Aug 2017

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is well located and close by main attractions
Stayed 1 night in Jul 2017

8/10 Good

Laura , Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel
The staff at this hotel are extremely helpful and seemed to try extremely hard to make sure that we enjoyed our stay. They helped us with restaurant recommendations and directions. They were always friendly and took the time to ask us whether we were enjoying our stay. Breakfast was also good - a great variety of different foods. We liked the hotel bar too where we sampled some of the cocktails. All in all a great stay and I would certainly choose this hotel again.
Stayed 3 nights in Jul 2017

10/10 Excellent

susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it! Elegant, terrific bkfast, great service on all accounts and great price! Conveniently located across the street from the RR station and a pleasant walk to all places of interest. Very polite personnel, too!
Stayed 4 nights in Jul 2017