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Reviews of Hilton Garden Inn Tulsa-Broken Arrow

3 out of 5
Hilton Garden Inn Tulsa-Broken Arrow
420 West Albany Street, Broken Arrow, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 196 out of 300 reviews" "
Rating 8 - Good. 57 out of 300 reviews" "
Rating 6 - Okay. 23 out of 300 reviews" "
Rating 4 - Poor. 12 out of 300 reviews" "
Rating 2 - Terrible. 12 out of 300 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

brian

Nothing and wont stay here again.
Stayed 2 nights in May 2024
Response from Shaun AGM on 18 May 2024
Brian, thank you taking the time to tell us about your experience. It looks like there is some opportunity for improvement and are grateful for your feedback.Kind regards, Hilton Garden Inn BA Team

10/10 Excellent

Jasper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to spot when traveling to Tulsa. Quiet area with great food spots and shopping. Highly recommend!!
Stayed 1 night in Apr 2024

10/10 Excellent

William, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 1 night in Apr 2024

8/10 Good

Mark, Waxhaw

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great staff. Only reason for 4 stars instead of 5 is the bed is pretty hard. Aside from that, great place. I'd stay there again as I'm sure I will be.
Stayed 3 nights in Apr 2024

10/10 Excellent

larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quiet place to stay that is convenient to nearby shopping and restaurants.
Stayed 2 nights in Mar 2024

4/10 Poor

Kimberlee

Liked: Cleanliness, property conditions & facilities
I have visited this property on a couple of occasions. I know my arrival was late, but both times I had to wait 10 minutes for anyone to come to the front desk to open the door. After a long day of travel, that is very frustrating. All other areas of this property are awesome.
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Door was Locked when i tried to check in
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

ALISTAIR

Stayed 5 nights in Jan 2024

10/10 Excellent

Kristen

Stayed 1 night in Dec 2023

8/10 Good

Shawnda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property really good breakfast I would stay again
Stayed 2 nights in Nov 2023

10/10 Excellent

Shauna, Austin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel appeared to be pretty new. It was very clean and pretty. The room we had was very spacious and very clean. The beds were comfortable. We had asked for a bottom floor room because we were traveling with our dog and they had a room on the bottom floor right by the exit to the dog area. It was perfect! The area is nice with lots of dining choices nearby. We (3 ladies) felt very safe and secure staying here. I will only stay here when I go to Tulsa/Broken Arrow.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lynzee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Jenny R

Stayed 1 night in Oct 2023

8/10 Good

Adrianna

Stayed 1 night in Oct 2023

2/10 Terrible

Brian

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Terrible
I had a terrible experience at this hotel. Despite an initially positive impression, things quickly took a turn for the worse after we received a call accusing our dog of barking and charging us an unwarranted $50 fee. What's more, when I pointed out that the lady who checked us in had observed our dog and said nothing about any fees, the staff member didn't seem to care or want to rectify the situation. The attendant at the front desk was impolite and unsympathetic towards the situation. The only saving grace of this dreadful stay was the hotel's breakfast, which was quite good. Don't spend your money at this Hotel. We will never be back.
Stayed 2 nights in Oct 2023

10/10 Excellent

Koriang

Liked: Cleanliness, staff & service, property conditions & facilities
Employees were very helpful as always and approachable. Always welcome you with a smile. Nothing bad to say about our experience here. This was our 2nd trip/stay here to this hotel. Thank you all. Kdemei
Stayed 3 nights in Sep 2023

10/10 Excellent

Kim

Stayed 1 night in Oct 2023

8/10 Good

Keoni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Rooms and service were great.
Stayed 1 night in Sep 2023

4/10 Poor

Jerad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Shaun AGM on 9 Sept 2023
Jerad, thank you taking the time to tell us about your experience. It looks like there is some opportunity for improvement and are grateful for your feedback.Kind regards, Hilton Garden Inn BA Team

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities
2 night stay, overly priced and not even a complimentary bottle of water in the room. I’ll book next time at a reasonably priced hotel
Stayed 2 nights in Aug 2023
Response from Shaun on 27 Aug 2023
David, thank you taking the time to tell us about your experience. It looks like there is some opportunity for improvement and are grateful for your feedback.Kind regards, Hilton Garden Inn BA Team

10/10 Excellent

PERIS

Stayed 2 nights in Aug 2023
Response from Shaun on 27 Aug 2023
Peris, we are excited to see we exceeded your expectations. We look forward to seeing you in the near future.Best regards, Hilton Garden Inn BA Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean and I appreciate having dining and a bar onsite. The staff was extremely friendly and accommodating. I was really impressed with them.
Stayed 3 nights in Jun 2023
Response from Shaun on 27 Aug 2023
John, our team members will be excited to read that we exceeded your expectations. We look forward to seeing you in the near future.Best regards, Hilton Garden Inn BA Team

2/10 Terrible

Sergio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn’t have hot water sense we where there.
Stayed 2 nights in Jun 2023
Response from Shaun Agm on 29 Jun 2023
Sergio, thank you taking the time to tell us about your experience. It looks like there is some opportunity for improvement and are grateful for your feedback.Kind regards, Hilton Garden Inn BA Team

4/10 Poor

Zuleyma

Travelled with family
Liked: Staff & service
Disliked: Room comfort
No generator
They had no back-up generator. We were left with no power for an entire night and day when a strong stormed passed by.
Stayed 2 nights in Jun 2023
Response from Shaun Agm on 25 Jun 2023
Zuleyma, thank you taking the time to tell us about your experience. It looks like there is some opportunity for improvement and are grateful for your feedback.Kind regards, Hilton Garden Inn BA Team

10/10 Excellent

Sean

Stayed 2 nights in Jun 2023
Response from Shaun Agm on 29 Jun 2023
Sean, our team members will be excited to read that we exceeded your expectations. We look forward to seeing you in the near future.Best regards, Hilton Garden Inn BA Team

8/10 Good

ETHEL

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was clean and quiet, some the guess was unfriendly. Breakfast was expensive and tasteless
Stayed 3 nights in May 2023
Response from Shaun AGM on 13 May 2023
Ethel, thank you taking the time to tell us about your experience. It looks like there is some opportunity for improvement and are grateful for your feedback.Kind regards, Hilton Garden Inn BA Team

10/10 Excellent

Raudel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Sean

Stayed 1 night in Apr 2023
Response from Shaun on 13 Apr 2023
Sean, our team members will be excited to read that we exceeded your expectations. We look forward to seeing you in the near future.Best regards, Hilton Garden Inn BA Team

2/10 Terrible

JOSEPH J

Stayed 1 night in Apr 2023

6/10 Okay

Julia

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Mar 2023
Response from Shaun on 13 Apr 2023
Julia, thank you taking the time to tell us about your experience. It looks like there is some opportunity for improvement and are grateful for your feedback.Kind regards, Hilton Garden Inn BA Team

10/10 Excellent

Marcene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the place very clean and well organized. Everyone was friendly and helpful.
Stayed 1 night in Mar 2023

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

DEBBIE, WEATERFORD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and responsive staff. A bit pricey.
Response from Shaun Agm on 8 Mar 2023
Debbie, we are excited to see we exceeded your expectations. We look forward to seeing you in the near future.Best regards, Hilton Garden Inn BA Team

10/10 Excellent

ALVIE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great area. All the amenities
Stayed 1 night in Feb 2023
Response from Shaun Agm on 8 Mar 2023
Alvie, our team members will be excited to read that we exceeded your expectations. We look forward to seeing you in the near future.Best regards, Hilton Garden Inn BA Team

10/10 Excellent

Mary

Stayed 1 night in Feb 2023

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, nice beds and big rooms
Second stay here during Tulsa visit. Nice clean rooms. Two queen bed room very spacious. This time however the second bed made a squeaky springs loud noise every time you moved, so it was a little annoying. Love the keurig style coffee maker in room. We are coffee drinkers. Walls a little thin so you hear noise a little more but overall a nice place.
Stayed 3 nights in Feb 2023
Response from Shaun AGM on 26 Feb 2023
Jeffery, our team members will be excited to read that we exceeded your expectations. We look forward to seeing you in the near future.Best regards, Hilton Garden Inn BA Team

10/10 Excellent

James E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Lynzee

Stayed 1 night in Jan 2023

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Jan 2023
Response from Shaun AGM on 21 Jan 2023
David, our team members will be excited to read that we exceeded your expectations. We look forward to seeing you in the near future.Best regards, Hilton Garden Inn BA Team

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well-maintained and clean. The staff was kind, courteous, and professional.
Stayed 2 nights in Jan 2023
Response from Shaun AGM on 21 Jan 2023
Jacqueline, we are excited to see we exceeded your expectations. We look forward to seeing you in the near future.Best regards, Hilton Garden Inn BA Team

8/10 Good

Errin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Scotty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip to see a friend was a pleasant stay and staff was exceptionally friendly
Stayed 1 night in Jan 2023
Response from Shaun AGM on 21 Jan 2023
Scotty, our team members will be excited to read that we exceeded your expectations. We look forward to seeing you in the near future.Best regards, Hilton Garden Inn BA Team

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2022
Response from Shaun AGM on 21 Jan 2023
Mark, we are excited to see we exceeded your expectations. We look forward to seeing you in the near future.Best regards, Hilton Garden Inn BA Team

10/10 Excellent

Jaden