Premium bedding, pillow-top beds, desk, blackout curtains

Reviews of Best Western Airport

2.5 out of 5
Best Western Airport
222 N Garnett Rd, Tulsa, OK

Reviews

6.6
Rating 10 - Excellent. 274 out of 1000 reviews" "
Rating 8 - Good. 253 out of 1000 reviews" "
Rating 6 - Okay. 164 out of 1000 reviews" "
Rating 4 - Poor. 111 out of 1000 reviews" "
Rating 2 - Terrible. 198 out of 1000 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

James

Travelled with family
Liked: Staff & service
Let preface this that we weren’t expecting to need a room but our city was hit by a tornado knocking out power and two days later I’m still sitting in the dark. I feel fortunate to find a reasonable priced room. But this is an older hotel in a somewhat sketchy part of Tulsa. The staff was courteous and helpful. The room fairly clean, but it had an old building musty odor to it. I am glad we had air conditioning but it’s a one and done.
Stayed 1 night in May 2024
Response from Hotel Manager on 28 May 2024
Dear James,Thank you for sharing your experience. We're sorry to hear about the circumstances that brought you to our hotel and hope your city recovers quickly from the tornado. We're glad you found our staff courteous and helpful and that the room was fairly clean with working air conditioning. We apologize for the musty odor and the overall condition of the hotel. Your feedback is important to us, and we'll use it to make improvements. We hope for the chance to provide a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

michael, Rockford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My number one choice for price, great service, and staff when ever I stay in Tulsa.
Stayed 3 nights in May 2024
Response from Hotel Manager on 28 May 2024
Dear Michael,Thank you for your fantastic feedback. We're honored to be your number-one choice for price, great service, and staff whenever you stay in Tulsa. We look forward to welcoming you back and continuing to provide you with excellent stays in the future.Sincerely, Hotel Manager

10/10 Excellent

Roy

Business traveller, Travelled with partner
The property is very well maintained The rooms are very clean and beds are comfortable Definitely recommend if you’re in this area We will definitely come back when we are in this area
Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Roy,Thank you for your wonderful feedback. We're delighted to hear that you found our property well-maintained, the rooms very clean, and the beds comfortable. Your recommendation means a lot to us, and we look forward to welcoming you back the next time you're in the area. Sincerely, Hotel Manager

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 1 night in May 2024
Response from Hotel Manager on 22 May 2024
Dear william,Thanks for your great feedback. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

6/10 Okay

R

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Manager on 20 May 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
J
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 20 May 2024
Dear Guest,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 ratings. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. You are welcome again.Sincerely,Hotel Manager

10/10 Excellent

Jessica

Liked: Property conditions & facilities
I
Stayed 2 nights in May 2024
Response from Hotel Manager on 16 May 2024
Dear Jessica,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Well they were very strict about having no dogs but by the time we got into the room it stunk of residual marijuana smoke. Neither my girlfriend and I smoke so I can tell right away. Other than that the room was clean, but it was definitely a good stench of Marijuana
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 May 2024
Dear Christopher,We appreciate your positive rating and your honest feedback. We apologize for the inconvenience regarding the residual odor in your room. Please note that we never tolerate the use of marijuana or any other prohibited substance on our hotel premises. However, we shall investigate for the real reasons. Maintaining a clean and comfortable environment is important to us. Thank you for staying with us, and we hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Steele

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staying here was a nightmare. Pulling into the parking lot, I could immediately tell the area was not very safe. Upon checking in, the manager was rude and called someone a “moron” on the phone while I was checking in. We chose this hotel because it was labeled as pet friendly, but we were told we would have to book a second room because we had 2 dogs. I was told this was “company policy,” but I stayed at another Best Western 2 nights later and they said that multiple pets are allowed in one room. There were people hanging out in the parking lot all night, the bedsheets had yellow stains on them, and when checking out in the morning the staff was incredibly rude. Overall, this was a bad experience and I don’t recommend staying at this location.
Stayed 1 night in May 2024
Response from Hotel Manager on 10 May 2024
Dear Steele,We are truly sorry to hear about your negative experience during your stay. Our apologies for the inconvenience. Your feedback is invaluable, and we take it very seriously. We will investigate these issues thoroughly and take appropriate actions to ensure they are addressed promptly. Please accept our sincere apologies for the inconvenience and discomfort you experienced. We appreciate your input and will strive to provide a better stay for future guests. Sincerely, Hotel Manager

8/10 Good

michael, Rockford

Business traveller
Liked: Cleanliness, staff & service
For the price you can't beat it. Other comparable rated hotels in area are horrible. The hotel is older but was very well clean the towels were nice clean and soft. Although not in the greatest area of town it site kinda secluded on its own making for a safer feel on the property. I was very very happy with it. And they have smoking rooms, A for us smokers. I'll be a return guest when ever in Tulsa.
Stayed 2 nights in May 2024
Response from Hotel Manager on 5 May 2024
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our hotel to be a great value for the price and that you were satisfied with the cleanliness of the rooms and the quality of the towels. We're glad that our location provided a sense of safety and that you appreciated the option of smoking rooms. We look forward to welcoming you back as a return guest whenever you're in Tulsa. If there's anything else we can do to make your next stay even better, please let us know.Sincerely, Hotel Manager

6/10 Okay

Janet

Liked: Staff & service, amenities
Felt unsafe with the homeless population around the complex and did not feel comfortable walking to the store next door, due to homeless sitting outside and around property
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Janet,We sincerely apologize for the discomfort you experienced due to the presence of homeless individuals near our property. Ensuring the safety and comfort of our guests is our top priority, and we take your feedback seriously. We will actively work on measures to address this concern and create a more secure environment for everyone. We hope to welcome you back soon for a more pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

Liberal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the best motel in Tulsa, that also has smoking. The prices are phenomenal, the rooms are SUPER clean, and it has a Subway right in the motel. I came for one night and ended up staying, basically, a week. The room I am in has been absolutely fantastic. Everything is nice, tidy, and actually smells good even though it's a smoking room!! I'm very impressed by every aspect of this and I will be staying here every time I visit Tulsa (which is about every month).
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Liberal,Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us. We're especially glad to hear that you appreciate our smoking-friendly option and the convenience of having a Subway right on-site. We look forward to welcoming you back each time you visit Tulsa, and we'll do our best to ensure that every stay is just as fantastic as the last. Sincerely, Hotel Manager

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Melissa,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

RANDY

Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 May 2024
Dear RANDY,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager

8/10 Good

Jesse

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Jesse,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Great motel
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 14 Apr 2024
Dear Guest,Thank you for your positive review! We're glad to hear that you had a great experience at our motel. Your satisfaction is important to us, and we appreciate your feedback. If there's anything specific you enjoyed during your stay or any suggestions for improvement, please let us know. We hope to have the pleasure of welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Property is older but well kept considering the age. Easy access to a gas station... Much needed since we rented a car at the airport.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 14 Apr 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you found our property well-maintained despite its age and that you appreciated the convenient access to the nearby gas station. Your satisfaction is important to us, and we strive to provide a comfortable experience for all our guests. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We hope to see you again soon!Sincerely, Hotel Manager

2/10 Terrible

Nate

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were supposed to be in a non smoking room but was put in a smoking room instead. It had an extremely bad smell. On the last night we stayed we noticed very few people were at the hotel and so we asked the clerk if we could change to a non smoking room. She refused to switch our room and told us the only way we could switch rooms would be if we paid for another one, she absolutely could care less about making a customer more comfortable.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 14 Apr 2024
Dear Guest,Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret that we fell short of meeting your expectations. We will address the issues you've raised with our team to ensure that similar situations do not occur in the future. Please know that your comments are taken seriously, and we appreciate the opportunity to improve. If there's anything else we can do to make it up to you, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 14 Apr 2024
Dear Guest,Thank you for your perfect score! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Okay

Steve

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
This is an older hotel and I would rate it average at best. My complaint is with the staff. I had to listen to the lady behind the counter be rude, obnoxious and condescending with the party checking in front of me. They should have cancelled their reservation but I guess they had paid money in advance. If the clerk worked for me, I would have relieved her of her employment duties on the spot. There's no excuse and those things are just unacceptable when dealing with a customer.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 14 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience with our staff fell short of your expectations. Providing excellent service is our priority, and we apologize for any behavior that made you feel uncomfortable or dissatisfied. Rest assured, we take your comments seriously and will address this matter with our team to ensure it doesn't happen again. We appreciate your input as it helps us improve our services. If there's anything else we can do to make it up to you, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Excellent

Gregory

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel manager on 14 Apr 2024
Dear Guest,Thank you for your perfect score! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Ida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap
Stayed 1 night in Feb 2024
Response from Danny. on 3 Mar 2024
Thank you.

6/10 Okay

Edward

Stayed 5 nights in Feb 2024
Response from Danny. on 3 Mar 2024
Thank you.

2/10 Terrible

Talisha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bug poor staff
Stayed 3 nights in Feb 2024
Response from Danny. on 3 Mar 2024
Room was inspected, and no bugs were found. Thank you.

4/10 Poor

Gayle

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Tanesa

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when we come to Tulsa
Stayed 1 night in Dec 2023
Response from Danny. on 3 Mar 2024
Thank you.

2/10 Terrible

Gayle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unsanitary, and disrespectful management. Spare yourself and dont go here. They have cockroaches.
Stayed 3 nights in Jan 2024

2/10 Terrible

Gayle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Lane

Liked: Cleanliness, staff & service, property conditions & facilities
By rooms
Stayed 1 night in Jan 2024

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check in. Comfy bed.
Stayed 1 night in Jan 2024

8/10 Good

easter

Stayed 1 night in Jan 2024

10/10 Excellent

Mason

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024

2/10 Terrible

Walter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was filthy and run down, thought it would be an ok place for the price because it was a best western. Man was I wrong, I will now question all best westerns in the future.
Stayed 1 night in Dec 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Carolyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Chasidey

Disliked: Staff & service
Stayed 7 nights in Dec 2023

8/10 Good

Yvon

Stayed 2 nights in Dec 2023

6/10 Okay

Janine

Business traveller
Disliked: Cleanliness
Dead rats were in a trap behind the fridge and they stunk. I had to emtpy the trap myself.
Stayed 2 nights in Dec 2023

10/10 Excellent

Margaret

Business traveller
Friendly, attentive staff. Simple check-in. Clean room.
Stayed 1 night in Dec 2023

2/10 Terrible

Patty

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Nivea, Broken Arrown

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t even have my freaking room available
Stayed 1 night in Nov 2023

8/10 Good

John

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Overall, staff was pleasant and helpful. The court yard was pretty and well kept. Nice hot breakfast was appreciated. Had 2 issues with the room. 1) Found and killed 10 roaches during our stay. 2) There was no cold water. The shower and faucet had warm and hot water, but no cold water to take meds. One of the staff knew exactly what was happening and said this has been going on for some time and the management has nor corrected it. The warm water was indeed appreciated, but was not what we expected. In the end, we appreciated the location and staff efforts. Not sure if we will stay again.
Stayed 5 nights in Nov 2023

6/10 Okay

Nicole, Post Falls

Travelled with partner
Disliked: Staff & service
The property needed a little updating but the beds were comfortable. Staff wasn’t very friendly. There was a lot of noise outside.
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Liked: Staff & service, property conditions & facilities
Not too bad at a decent price. I would definitely stay at this place again.
Stayed 1 night in Nov 2023

8/10 Good

Vera

Travelled with family
Kinda on the shabby side. Must be a much older motel
Stayed 1 night in Nov 2023

2/10 Terrible

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was extremely impressive at check in, but when I got to the room there were roaches on the nightstands and behind the bed so I slightly pulled back the sheets to see was the bed at least clean then immediately went to the front desk to check out. The lady whom I think was a manager looked at her watch and said, “I can switch rooms.” Naturally I said, “no, check me out.” She appeared to be disgruntled and said, “I have to send someone to the room to see if you used it.” I said , “it has only been 10-15 minutes how could I used it. I only pulled the cover back to see if there were more roaches.” She said, “ that is using the room.” Wow, really. It was an extremely great checkin, infested room and unprofessional check out. Ultimately they didn’t charge my card but refused to sign the check out statement. This shouldn’t have taken this.
Stayed 1 night in Nov 2023

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean, friendly people. Comfortable bed. Five stars!
Stayed 1 night in Nov 2023