The staff was extremely impressive at check in, but when I got to the room there were roaches on the nightstands and behind the bed so I slightly pulled back the sheets to see was the bed at least clean then immediately went to the front desk to check out.
The lady whom I think was a manager looked at her watch and said, “I can switch rooms.” Naturally I said, “no, check me out.” She appeared to be disgruntled and said, “I have to send someone to the room to see if you used it.” I said , “it has only been 10-15 minutes how could I used it. I only pulled the cover back to see if there were more roaches.” She said, “ that is using the room.” Wow, really.
It was an extremely great checkin, infested room and unprofessional check out. Ultimately they didn’t charge my card but refused to sign the check out statement.
This shouldn’t have taken this.