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Reviews of Holiday Inn Express & Suites Tucson North – Marana, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Tucson North – Marana, an IHG Hotel
8373 North Cracker Barrel, Tucson, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 402 out of 830 reviews" "
Rating 8 - Good. 242 out of 830 reviews" "
Rating 6 - Okay. 95 out of 830 reviews" "
Rating 4 - Poor. 47 out of 830 reviews" "
Rating 2 - Terrible. 44 out of 830 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked everything
Stayed 3 nights in Mar 2024

8/10 Good

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except the toilet in our room. We were in the 3rd floor and it just takes a while for the water reservoir to fill up so you’ll be able to flush. Other than that everything was excellent.
Stayed 1 night in Mar 2024

6/10 Okay

Linda

Travelled with group
Disliked: Amenities
It was decent but not worth the obscene price. $300 for a stupid regular room. Plus 2 of us were traveling together & they put us on different floors. I don’t like community dispensers for disp & lotion and worry about cross contamination between guests.
Stayed 1 night in Mar 2024

10/10 Excellent

Traci, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!!! Had a 3 rd floor room and very noisy. Doors slamming, loud voices all night, sounded like people moving around furniture all night.. trailer parking on street.
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the room, comfy bed, amenities. It was nice and quite.
Stayed 1 night in Dec 2023

6/10 Okay

Ray

Travelled with family
Liked: Staff & service
did not like the parking & CONSTUCTION traffic was bad
Stayed 2 nights in Feb 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and spacious
Stayed 1 night in Feb 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kalsang

Liked: Cleanliness, staff & service, property conditions & facilities
Everything beautiful
Stayed 6 nights in Jan 2024

6/10 Okay

Tsewang

Stayed 7 nights in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Julia

Travelled with partner
Liked: Cleanliness, staff & service
Pros: clean room, hot breakfast with lots of selection, friendly staff, easy parking, right off of the I-10, updated rooms, and no pets allowed Cons: paper thin walls lets you hear your noisy neighbors, saggy mattresses
Stayed 3 nights in Jan 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We have stayed here several times over the past 5 years. Many things are terrific, however, we noticed a few things this time that decreased the comfort. A( the beds were uncomfortable and we tossed and turned all night B) the pillows were very uncomfortable C) my husband went down for breakfast around 7:30am as he normally enjoys their food. This time, he reported that the sausage and bacon were so dry and hard that he couldn't eat it, the scrambled eggs and omelets looked horrible and it looked like leftovers from the sink were tossed in. He added that several people came in to look at the food and most walked away. The only item people were eating and enjoying was the glazed roll. Hes not that picky of an eater, so it must have been poor quality. The breakfast is a feature people really look forward too. Also, the staff was great, but I had the please do not disturb sign on the door and a maid opened the door to come in that morning as I was just opening the bathroom door to come out after my shower!! Thankfully, neither one of us saw each other as she quickly realized someone was in the room. I could hear her apologize a few times as she backed out and closed the door. The base comfort of a good sleep, good breakfast and privacy were off this trip.
Stayed 1 night in Jan 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent wheelchair accessible room which is very hard to find!
Stayed 1 night in Jan 2024

2/10 Terrible

Lisa

Stayed 1 night in Jan 2024

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there over Christmas Holidays so the Inn was very busy and new employees were helping. We did not have any troubles with check-in and check out. The staff was efficient as well as the those employees doing the cleaning. Particularly, a sweet young woman (who was recently employed) was running the front desk. I was having a problem with my computer and the internet. Being very personable and congenial, she was able to stop what she was doing to help solve my problem--even making a quick phone call to the man who was over her (he was at home for the Holiday). She listened carefully and had my problem taken care of in a snap! The use of that computer was important to our family (spread throughout the US at Christmas) Sweet employee! This made out family extremely happy. Thanks.
Stayed 4 nights in Dec 2023

10/10 Excellent

Yadira

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Vacation
Only issue we had problems with in the room was the phone charger was not working properly by the bedside
Stayed 1 night in Dec 2023

10/10 Excellent

GRISELDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place

4/10 Poor

Jimmy, Beeville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lewanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kenley was very polite, respectful, and helpful on check in.
Stayed 1 night in Nov 2023

2/10 Terrible

Yolanda

Travelled with partner
Disliked: Cleanliness
Didn’t like how the room smelled like strong urine, specially coming from a long drive it just smelled aweful
Stayed 1 night in Nov 2023

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was nice.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with group
Not worth the price
It is an okay hotel but is not worth the price
Stayed 1 night in Sep 2023

6/10 Okay

Maria

Liked: Staff & service
Beds were uncomfortable and our keys kept disabling and had to request key set up every time we had to get go to our room
Stayed 4 nights in Sep 2023

10/10 Excellent

Rodrigo

Stayed 1 night in Sep 2023

8/10 Good

Araceli

Stayed 1 night in Sep 2023

2/10 Terrible

pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing Everything
Stayed 1 night in Sep 2023

10/10 Excellent

SANDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were comfortable. Breakfast staff not very nice, food was ok pancake maker broken. Close to shopping and restaurants
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

2/10 Terrible

KINSEY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Don

Liked: Cleanliness, staff & service
Fire exit door blocked open.
Stayed 3 nights in Aug 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff, clean room.
Stayed 1 night in Jul 2023

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators were not cleaned often enough
Stayed 2 nights in Jul 2023

8/10 Good

Lydia

Stayed 1 night in Jul 2023

10/10 Excellent

kotomi, Alameda

Liked: Cleanliness, property conditions & facilities
Facility and room is clean and nice condition. Easy parking. Staff was friendly. Gas stand is right there. Done dining options in walking distance.
Stayed 1 night in Jul 2023

10/10 Excellent

Joleen

Stayed 1 night in Jul 2023

10/10 Excellent

Barbara, Cornwall on Hudson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, property conditions & facilities
Close to a lot of good dining options
Stayed 2 nights in Jul 2023

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

TingTing

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Robert

Stayed 1 night in Jul 2023

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Maria Zarazua on 30 Jun 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TUCSON NORTH - MARANA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023