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Reviews of Shonai Hotel Suiden Terrasse

3.5 out of 5
Shonai Hotel Suiden Terrasse
Kitakyoden Shimotorinosu 23-1, Tsuruoka, Yamagata

Reviews

9.0

Wonderful

Rating 10 - Excellent. 100 out of 167 reviews" "
Rating 8 - Good. 45 out of 167 reviews" "
Rating 6 - Okay. 15 out of 167 reviews" "
Rating 4 - Poor. 7 out of 167 reviews" "
Rating 2 - Terrible. 0 out of 167 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Natsuko

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 1 night in Mar 2024

10/10 Excellent

Hiroko, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited my nephew who is a professor at the Keio University just across the hotel. Was super convenient. The dinner and breakfast were excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

Pavel, Campbell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is unique in that it's located just minutes from the town but essentially on the edge of rice fields, in the countryside. Beautiful views, quiet is combined with sophistication of the city center hotel.
Stayed 3 nights in Apr 2023

10/10 Excellent

Isaias

Stayed 1 night in Feb 2022
Response from SUIDEN TERRASSE Rooms Manager on 22 Mar 2022
この度はSUIDEN TERRASSEへのご宿泊を頂きまして、ありがとうございました。 お客様から頂戴しました評価は社内で共有をさせて頂き、今後もご愛顧を頂けるホテル運営に努めてまいります。 またのお越しを従業員一同、お待ち申し上げております。

10/10 Excellent

Gormley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hands down THE place to stay in Tsuruoka
Unique location literally in a rice field surrounded by expansive nature. Facility has beautiful but minimalist features with eco-friendly and sustainable aspects throughout.
Stayed 2 nights in Aug 2021
Response from SUIDEN TERRASSE Rooms Manager on 18 Feb 2022
Thank you for visiting at SUIDEN TERRASSE. Did you have any inconvenience during your stay? Also, please come to Shonai in different seasons. Shonai in winter is also the season when hotels staff are proud. Thank you very much! Yours sincerely Rooms Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly designed hotel with a view of mountains and rice farm. Staff are very friendly. The waiter at Moon Terrace is very nice to explain to me the menu in English and also the lady in the breakfast. The downside of the hotel is they should provide a shuttle bus to the train station since it’s very far.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities. Location not too far from the city center. Good food, but a bit pricy.
Stayed 1 night in Apr 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from redeption on 15 Jan 2020
Thank you very much for having stayed at SHONAI HOTEL SUIDEN TERRASSE. We sincerely appreciate your fabulous feedback. We are very much looking forward to your next visit to Tsuruoka, Shona.

8/10 Good

Yuen Ting C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from reception on 9 Jan 2020
Thank you very much for having stayed at SHONAI HOTEL SUIDEN TERRASSE. May we express our gratitude for writing a review about your recent experience with us.

8/10 Good

Hoi Hang Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from SUIDEN TERRASSE on 14 Dec 2019
Dear Hoi Hang MichaelThank you very much for having stayed at SHONAI HOTEL SUIDEN TERRASSE. May we express our gratitude for writing a review about your recent experience with us. We sincerely hope to welcome you back on your next visit to Tsuruoka-city,Yamagata Pref. Rception Tooi

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked a double room for one person instead of 2by mistake. Prepaid. Thwy charged me full price for a second person which was total double the original price i paid. Inadmissible.
Stayed 3 nights in Nov 2019
Response from Reception on 13 Nov 2019
Thank you for your opinion. In our hote, the cost of a room depends on how many people are staying there. We did apologize for confusing you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from フロント on 21 Nov 2019
この度は数あるホテルの中から当館をご利用いただき、ありがとうございました。5段階中4の高評価を頂戴出来ましたこと、大変嬉しく思っております。満点の評価をいただけるよう、スタッフ全員一丸となってサービスの向上に努めてまいります。 またのご利用をお待ちしております。

10/10 Excellent

Pui Chi, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Woody style
Nice design with all matched wood pieces furnitures and window direction to ensure each room can enjoy the sunlight and view. Stylish but not exaggerated. Excellent
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed just one night, but from check-in to check-out we had an amazing time here. Coming from Tsuruoka JR Station, it cost us 1150 yen one way via taxi and 10 minutes to arrive here. Standing in the middle of a paddy pond amid the freshly planted rice paddies of the surrouding area, the design of the hotel is stunning, modern and sleek. Check-in was a breeze and staff spoke very good English. Every corner in the hotel seemed to have something new to see. As far as amenities, we appreciated the deep soaking tub in our room after a long train journey and the option of the public spa area/gym. We were also very grateful for coin laundry on the 1st floor costing ¥300 for washer, ¥100 for 30 minutes drying and ¥30 for the detergent. We elected not to try dinner at the Terrace, but entrees seemed to run from ¥1200 to ¥3000. Breakfast was an amazing spread of Western and Japanese foods. There is a great focus on local foods and sustainability at the hotel reflected in the food selection and gift selections at the gift shoppe. Overall, I was so impressed with our night here, I wished we could have stayed longer.
Stayed 1 night in May 2019
Response from Reception on 5 Jun 2019
Thank you for staying with us. We are so glad that you enjoyed your stay. We looking forward to see you again.

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel I ever stayed at
Truly amazing, must stay if you are in the area
Stayed 3 nights in Feb 2019
Response from Reception on 21 Mar 2019
Thank you for staying with us. We are so happy to get highly rated. We look forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suiden Terrasse is a new hotel, and it looks like that. The feel is very modern. It is not at all like your standard Japanese business hotel. The rooms are more western looking and much more roomy than business hotels. I really like the layout of the hotel, it is super neat. There is a welcoming lobby with a great library, local goods, and a good restaurant. The view from the restaurant is beautiful, on a clear day. All in all I would recommend staying here.
Stayed 1 night in Feb 2019
Response from Receptionist on 13 Feb 2019
Thank you for staying with us. We are so glad you liked our hotel. We look forward to see you again.

10/10 Excellent

Rika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Takuya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても清潔で機能的な素晴らしいホテルでした。改善してほしい点は、朝食の補充がやや遅い、自動販売機が少ないところでしょうか。
Stayed 1 night in May 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

CHIKAKO

Business traveller
Liked: Staff & service
温泉入り口まで遠い。。
Stayed 1 night in Apr 2024

10/10 Excellent

Kiyono

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

??

Stayed 1 night in Mar 2024

10/10 Excellent

Fumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

ゆう

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
開放的な空間でゆっくりできてよかったです
Stayed 2 nights in Feb 2024

6/10 Okay

Tsuyoshi

Stayed 1 night in Jan 2024

10/10 Excellent

Atsuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフのみなさんがとても親切で、レストランでの会話が行動のヒントになったり、チェックアウト時には悪天候だったこともあり、フライト情報を到着機も含めて(条件付きで羽田を出発済)教えて下さり、本当にありがたかったです。 部屋は勿論、温泉やライブラリなど全てが癒し空間で最高の休日を過ごせました。 別の季節に違う景色を楽しみにまた訪れたいです。 ありがとうございました。
Stayed 2 nights in Jan 2024

6/10 Okay

Kazuaki

Stayed 1 night in Dec 2023

10/10 Excellent

AKIKO

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023

10/10 Excellent

KEIKO

Stayed 2 nights in Nov 2023

10/10 Excellent

たかし

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3回目の宿泊でしたが、何度宿泊しても気持ちよく泊まることができます。ここに宿泊するときは、朝食のみ付けて夕食は近くで済ますことが多いです。サウナ目的で泊まるのですが温度も高めて、水風呂は15℃前後かと思います。
Stayed 2 nights in Aug 2023

10/10 Excellent

KEISUKE

Stayed 1 night in Jul 2023

10/10 Excellent

Jun

Stayed 1 night in Jul 2023

10/10 Excellent

Terumi

Stayed 1 night in May 2023

10/10 Excellent

KEIGO

Stayed 1 night in Apr 2023

4/10 Poor

NOZOMI

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
サウナが良くて何度か利用しています。 今回は用事があり到着時間が5時半頃でした。疲れていたので早くお風呂へ。。と思っていたのに！平日だからか、チェクインカウンターには男性がひとり。 私より一足前に受付する男性に20分以上もかかり、ずっと待たせられました。(私はすぐ終わりました。) 部屋に着くと６時になっていたのでゆっくりお風呂へ。。と思ったらまさかの19時～20時は男女入れ替えの為入浴出来ないと！！！ え？？ それぞれかとは思いますが通常仕事終わってお風呂入る時間に入れ替え？？誰に時間を合わせているんですか？本当にイラっとしました。 次の日久しぶりに付けた朝食は。。。ご飯は2種類とも保温時間が長ーく経ったぼそぼそ。野菜は普通でしたが、お魚も肉のおかずもかなりしょっぱく味濃すぎ。確実に前より味が落ちました。 気に入っていた宿だったので今回は本当に残念です。

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴しい！
大変良いホテルだと思いました。スタッフさんの親切な対応、心遣いが嬉しく、 施設のデザイン、雰囲気がまた素晴しい所です。部屋は静かて過ごし易く、デザインが自然との融和感がありとても落ち着きました。朝食もとても美味しく健康思考でもあり、感激しました。清潔なお風呂は中も外風呂も素晴しい。ずっと滞在したいと思わせる、全てにおいて大変良質なホテルです。次は是非周りを稲に囲まれる時期に訪れたい。
Stayed 2 nights in Jan 2023

10/10 Excellent

Kiyoshi

Stayed 1 night in Dec 2022

4/10 Poor

Kazunori

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
内装は素晴らしい サウナは温度設定がサウナ好きを満足させるものでは無い 料理のレベルが低く 内装レベルとバランスが取れていない

10/10 Excellent

TAKAHITO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
水田が終わってしまっていた時期なので風景は少し殺風景でしたが、ホテルのファシリティはおしゃれで素敵です。

8/10 Good

MOTOYASU

Stayed 1 night in Oct 2022

8/10 Good

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有名建築家の水田に浮かぶお洒落なホテル
有名な建築家の作品とは知らずに予約しましたが、さすがの存在感でした。どこを撮っても絵になる建築美です。無駄なサービスをせずに環境に配慮した施設ですが、リセプションが2階にあるにも関わらず1階エントランスにスタッフが誰もいないのはいかがなものか。ダイニングは地産地消でコスパも良かった。スパ、図書館、ジム、セルフサービスのバー、全てお洒落な設えでお一人様でも楽しめました。鶴岡からタクシーまたは徒歩20分くらいなので、できればシャトルバスがあれば便利。スタッフの皆さんは明るく感じが良く好感を持ちました。
Stayed 3 nights in Sep 2022

8/10 Good

YUKO

Stayed 1 night in Jul 2022

6/10 Okay

Katsumi

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
駐車場がホテルのエントランスから遠い チェックイン時に長蛇の列で時間がかかりすぎる
Stayed 1 night in Jul 2022

10/10 Excellent

駿

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
壁の薄さと夏で小さな虫には気になりましたが、それ以外は概ね満足です。
Stayed 1 night in Jul 2022

10/10 Excellent

Asako

Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

kenjiro

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
癒やし
団体客がいないので騒がしくなくリラックスのBGMが流れていて部屋時間よりもBGMを聴きながら景色を眺めていた時間が多いくらいで食事もサービスもよく嫌な気分になることが一切なく一人旅を満喫できました。次の予約をすぐにけんさくしたくらいです。
Stayed 1 night in Jun 2022

10/10 Excellent

くみこ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レンタカーあると良いと思いますが、 ゆっくり過ごしたい方には、ホテル内充実してます。連泊したいです、、
Stayed 1 night in May 2022

8/10 Good

AYAKO

Stayed 2 nights in Mar 2022