Rooms not as advertised and very unclean. Completely different from online photographs. Carpet covered in stains, mattresses old and very thin; unsuitable to sit on, let alone sleep.
Hairs all over the room (on the dressing table, on the bed, etc). Evidence of mould marks on pillow case. Furniture worn and dated.
Completely unsatisfied and most upset when we arrived to see that the hotel was not as advertised.
Spoke to manager who seemed unfazed and unsurprised at our displeasure, and our refusal to stay. Full refund offered without argument, felt as though staff had already been briefed up to get the manager as soon as we had asked, and as though they expected the complaint.