Hiking

Reviews of Best Western Plus Hotel Schwarzwald Residenz

3.5 out of 5
Best Western Plus Hotel Schwarzwald Residenz
Bgm. De-Pellegrini-Strasse 20, Triberg im Schwarzwald, BW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 159 out of 281 reviews" "
Rating 8 - Good. 100 out of 281 reviews" "
Rating 6 - Okay. 17 out of 281 reviews" "
Rating 4 - Poor. 4 out of 281 reviews" "
Rating 2 - Terrible. 1 out of 281 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andraya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and room was very nice. The gentleman at the front desk spoke very good English. Plus he provided information on activities to do in town and where they were.
Stayed 1 night in Apr 2024
Response from Georg Wiengarn on 23 Apr 2024
Dear valued guest,It brings us immense joy to read your positive impressions about your stay at the Hotel Best Western Plus Schwarzwald Residenz Triberg. Our staff is indeed well-trained to provide the best customer service and to make our guests feel at home.Moreover, we are glad to hear that our team was able to assist you in discovering the local attractions. It is always our pleasure to help our guests make the most of their visit.We hope to welcome you back soon for another memorable stay. Until then, I remain, with best regards your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Goh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for relaxation and families trip
Stayed 1 night in Nov 2023
Response from Georg H. W. Wiengarn on 16 Nov 2023
Hello, Glad you enjoyed your stay with us! Relaxation and family time are really important and we are glad that our hotel was the perfect place for it. We hope you enjoyed the wonderful surroundings and the Black Forest to the fullest. It would be our pleasure to welcome you and your family back soon. Until then, I remain with kind regardsGeorg H. W. Wiengarn and the whole team

10/10 Excellent

rebecca

Stayed 1 night in Oct 2023
Response from Georg Wiengarn on 16 Oct 2023
Vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt hier bei uns in Triberg so ausführlich zu bewerten! Eine Bewertung wie die Ihre ist für uns ein großes Kompliment und zeigt mir, dass wir auf dem richtigen Weg sind. Im Namen aller Mitarbeiter sage ich herzlichsten Dank. Sollten Sie weitere Fragen und Wünsche haben freuen wir uns, wenn Sie uns diese mitteilen. Ich würde mich sehr freuen, Sie wieder einmal hier bei uns im Schwarzwald Residenz begrüßen zu dürfen, und bedanke mich für Ihre Weiterempfehlungen. Bis dahin verbleibe ich, mit besten Grüßen Ihr Georg H. W. Wiengarn und das ganze Team.

10/10 Excellent

Yossef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay for families at the Black Forest
amazing stay at best western Plus Hotel Schwarzwald. Homey hotel with great food ( breakfast & dinner ), very clean and comfy. please be aware there is no fridge in the rooms and no air-conditioner The owners are very kind guided us during our vacation at the Black Forest. highly recommended.
Stayed 6 nights in Sep 2023
Response from Georg Wiengarn on 6 Oct 2023
Dear valued guest,Your kind words regarding your stay at our hotel are greatly appreciated. It brings us immense satisfaction to learn that you and your family found our accommodations comfortable and our food to your liking. We strive to provide a warm, homely atmosphere for our guests, so it's wonderful to hear that we've succeeded.Lastly, we are especially touched by your comments on our staff. Providing guidance and ensuring a memorable stay for our guests is one of our top priorities.We hope to have the pleasure of welcoming you and your family back to Hotel Best Western Plus Schwarzwald Residenz Triberg for another amazing stay.Until then, I remain, with best regards your Georg H. W. Wiengarn and the whole team.

8/10 Good

Makenna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful large rooms. Great views of the Black Forest. Delicious breakfast. Walkable distance to town.
Stayed 1 night in Sep 2023
Response from Georg Wiengarn on 27 Sept 2023
Dear Guest,It's delightful to hear of your positive experience at our hotel. We're glad you enjoyed our spacious rooms and the stunning views of the Black Forest. It's always a pleasure to offer a wide variety of breakfast options to get your day started right. We're also pleased to know that our location was convenient for you, providing easy access to the town. Your kind words are a great motivation for us to keep providing excellent service. We hope to welcome you back soon.Until then, I remain, with best regards your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Loved loved loved the property. Then room was gorgous and loved all the windows and the views
Stayed 1 night in Sep 2023
Response from Georg Wiengarn on 27 Sept 2023
Dear Guest,We are delighted to hear that you thoroughly enjoyed your stay at the Hotel Best Western Plus Schwarzwald Residenz Triberg. It is truly uplifting to know that our property, especially the room and the view it provided, left such a positive impression on you.Your kind words inspire us to continue our commitment to providing an exceptional experience for our guests. Your satisfaction is, and will always be, our ultimate goal.We eagerly look forward to having the pleasure of welcoming you back to our hotel in the future. Until then, I remain, with best regards your Georg H. W. Wiengarn and the whole team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot…8/10… nice town
Amazing space. Tons of room and nicely renovated. A mini fridge would have been nice and a bar that was opened more than 3 hours. You could hear people in adjacent rooms too much. Great location offering a wonderful view. Parking on site. Lots of pluses also.
Stayed 2 nights in Sep 2023
Response from Georg Wiengarn on 22 Sept 2023
Dear Guest,It's heartwarming to learn that you found our hotel spacious and enjoyed the recent renovations. We're delighted to hear that you experienced many positives during your stay, including the convenience of our onsite parking and our prime location with its stunning views.We've taken note of your remarks regarding the mini fridge and bar hours, as well as the sound insulation. Your feedback is valuable to us as we strive to offer the best possible experience for our guests. Your comments will certainly provide food for thought as we continuously aim to enhance our services.We look forward to welcoming you back to Hotel Best Western Plus Schwarzwald Residenz Triberg for your next visit.Until then, I remain, with best regards your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Georg Wiengarn on 17 Sept 2023
Vielen Dank für Ihr tolles Feedback! Wir haben uns sehr darüber gefreut!

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very friendly and accomodating. Breakfast offered many options. The balcony offered amazing views. Only thing since it was 30 degrees and there was no AC or fan, the room was warm but opening the windows was effective.
Stayed 1 night in Sep 2023
Response from Georg Wiengarn on 12 Sept 2023
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous building in heart of black forest. Restaurant was outstanding!
Stayed 1 night in Jul 2023
Response from Georg H. W. Wiengarn on 22 Jul 2023
Thank you for your kind review of our hotel, the Best Western Plus Schwarzwald Residenz Triberg. We are pleased to hear that you had a pleasant stay and that you found our restaurant to be excellent. We strive to provide the highest level of service and satisfaction to all of our guests, and it is nice to know that we succeeded in your case. Thank you for taking the time to share your feedback with us.Until then, I remain yours Georg H. W. Wiengarn and the entire team with kind regards

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yogi at the front seat was very helpful. It is a cute little town. The plumbing was being fixed while we were there. It wasn’t ideal, but it was worth it for a large room and charming hotel. There was plenty of parking on the street.
Stayed 1 night in Jun 2023
Response from Georg Wiengarn on 18 Jul 2023
Thank you for staying with us. We are happy if you were satisfied. Positive feedback from guests is always the greatest incentive for us. If you're in the area again, we'd love to have you visit us again. Until then, I remain, best regards, yours Georg HW Wiengarn and the entire team at the Best Western Plus Schwarzwald Residenz Triberg.

10/10 Excellent

Evan, Calabasas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is very nice nestled in the middle of the Black Forest. It is an easy walk to the waterfalls. Yogi the manger could not have been nicer and more accommodating.
Stayed 1 night in Jul 2023
Response from Georg H. W. Wiengarn on 11 Jul 2023
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer Stay
I booked two rooms and we stayed three nights. We found the facility clean and charming. We enjoyed breakfast each morning and had afternoon drinks on the patio once, but did not try dinner. We love the hotel pup. We were too tired to try the pool facilities but it looked lovely. We’d definitely stay again if we were in the area.
Stayed 3 nights in Jun 2023
Response from Georg H. W. Wiengarn on 4 Jul 2023
Thank you for sharing your experience at our Best Western Plus Schwarzwald Residenz Triberg. We are very pleased that you enjoyed your stay with us. We are especially pleased to hear that you enjoyed the cleanliness of the facility and the charming atmosphere. We know how important it is to take time to relax during your stay. We are glad you were able to enjoy breakfast each morning and afternoon drinks on our terrace. We hope you will visit us again in the future if you are ever in the area, so we can have another chance to provide you with a comfortable and enjoyable stay. Thank you again for taking the time to share such kind words about our hotel!Until then, I remain with kind regards your Georg H. W. Wiengarn and the entire team

8/10 Good

Michelle

Stayed 1 night in Jun 2023
Response from Georg H. W. Wiengarn on 4 Jul 2023
Vielen Dank für Ihr Feedback. Mitt freundlichen Grüßen Georg H.W. Wiengarn

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect if driving. Away from the Main Street and very peaceful. Nice views out of the room as well. Staff were extremely friendly during both check in and out, and breakfast As the room was huge, the heater could not sufficiently heat the toilet area so it’s a little chilly there. But the sleeping area was nice and toasty for a good nights rest
Response from Georg H. W. Wiengarn on 13 Dec 2022
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Peter

Stayed 1 night in Nov 2022
Response from Georg H. W. Wiengarn on 14 Nov 2022
Danke, dass Sie bei uns übernachtet haben. Wir freuen uns, wenn Sie zufrieden waren. Positive Feedback der Gäste ist für uns immer der größte Ansporn. Wenn Sie wieder in der Gegend sind, freuen wir uns sehr, wenn Sie uns wieder besuchen. Bis dahin verbleibe ich, mit BESTen Grüßen Ihr Georg H. W. Wiengarn und das gesamte Team des Best Western Plus Schwarzwald Residenz Triberg.

10/10 Excellent

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel near triberg.
Response from Georg Wiengarn on 7 Nov 2022
Thank you for staying with us. We are glad if you were satisfied. Positive feedback from guests is always the biggest incentive for us. If you are in the area again, we will be very happy if you visit us again. Until then, I remain, with BEST regards your Georg H. W. Wiengarn and the entire team of the Best Western Plus Schwarzwald Residenz Triberg.

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean, well located and the rooms are huge. We have 1 bedroom and a living room with 2 more beds. The hotel is perfect and has so many things for the kids to do. We will stay here again
Stayed 1 night in Oct 2022
Response from Georg H. W. Wiengarn on 7 Nov 2022
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

8/10 Good

Alane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff was very friendly. Beautiful view from our room balcony.
Stayed 1 night in Aug 2022
Response from Georg H. W. Wiengarn on 30 Aug 2022
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Emesis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with good proximity to waterfall
Stayed 1 night in Aug 2022
Response from Georg H. W. Wiengarn on 13 Aug 2022
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Izabela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet location! Very friendly staff! Great facilities for families with children with swimming pool and indoor play areas. We got a very spacious room for 4 people with 2 separate areas. The local tax payment gives you free access to waterfall and other local activities. I wish we could stay longer but we will definitely be back in the near future!!!
Stayed 1 night in Aug 2022
Response from Georg Wiengarn on 8 Aug 2022
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Kevin

Stayed 2 nights in Jul 2022
Response from Georg H. W. Wiengarn on 19 Jul 2022
Vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt hier bei uns in Triberg zu bewerten! Eine Bewertung wie die Ihre ist für uns ein großes Kompliment und zeigt mir, dass wir auf dem richtigen Weg sind. Im Namen aller Mitarbeiter sage ich herzlichsten Dank. Sollten Sie weitere Fragen und Wünsche haben freuen wir uns, wenn Sie uns diese über feedback@schwarzwald-residenz.de mitteilen. Ich würde mich sehr freuen, Sie wieder einmal hier bei uns im Schwarzwald Residenz begrüßen zu dürfen, und bedanke mich für Ihre Weiterempfehlungen. Bis dahin verbleibe ich, mit besten Grüßen Ihr Georg H. W. Wiengarn und das ganze Team.

8/10 Good

BRIAN, Cypress

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel in the cuckoo clock capital of the world. High up on the hill so a bit of a hike on the way back up.
Stayed 1 night in Jun 2022
Response from Georg H. W. Wiengarn on 30 Jun 2022
Thank you for staying with us. We are happy if you were satisfied. Positive feedback from guests is always the greatest incentive for us. If you're in the area again, we'd love to have you visit us again. Until then, I remain, best regards, yours Georg HW Wiengarn and the entire team at the Best Western Plus Schwarzwald Residenz Triberg

10/10 Excellent

david

Stayed 1 night in Jun 2022
Response from Georg H. W. Wiengarn on 20 Jun 2022
Thank you for taking the time to rate your stay here with us in Triberg in such detail! A rating like yours is a great compliment for us and shows me that we are on the right track. On behalf of all our staff I would like to thank you very much. If you have any further questions or requests, we would be happy to hear from you. I would be very happy to welcome you again here at the Schwarzwald Residenz and thank you for your recommendations. Until then, I remain, with best regards your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Georg H. W. Wiengarn on 20 Jun 2022
Thank you for taking the time to rate your stay here with us in Triberg in such detail! A rating like yours is a great compliment for us and shows me that we are on the right track. On behalf of all our staff I would like to thank you very much. If you have any further questions or requests, we would be happy to hear from you. I would be very happy to welcome you again here at the Schwarzwald Residenz and thank you for your recommendations. Until then, I remain, with best regards your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views from hotel
Stayed 1 night in May 2022
Response from Team Best Western Plus Schwarzwald Residenz on 16 May 2022
Thank you for your feedback :-)

10/10 Excellent

Tyron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a couple nights at the Best Western Schwarzwald (Black Forest) while doing some hiking. The staff was courteous, prompt and pleasant upon my arrival and got me into my spacious and comfortable room quickly. The hotel was clean and well outfitted with a game room, pool, restaurant and lounge/bar area. I ate dinner at the hotel twice and found the food to be delicious and prepared well both times. The bar area was adjacent to the restaurant and I found it a nice place to have a beer and read. Wonderful experience, wonderful staff, wonderful sleep… I’ll be back.
Stayed 2 nights in Feb 2022
Response from Georg H. W. Wiengarn on 26 Feb 2022
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

8/10 Good

Yolla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Georg H. W. Wiengarn on 15 Nov 2021
Danke, dass Sie bei uns übernachtet haben. Wir freuen uns, wenn Sie zufrieden waren. Positive Feedback der Gäste ist für uns immer der größte Ansporn. Wenn Sie wieder in der Gegend sind, freuen wir uns sehr, wenn Sie uns wieder besuchen. Bis dahin verbleibe ich, mit BESTen Grüßen Ihr Georg H. W. Wiengarn und das gesamte Team des Best Western Plus Schwarzwald Residenz Triberg.

8/10 Good

Aviv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice crew, shocking view from the room balcony, great breakfast and excellent restaurant for dinner.
Stayed 3 nights in Sep 2021
Response from Georg H. W. Wiengarn on 20 Sept 2021
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Georg H. W. Wiengarn on 18 Sept 2021
Vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt hier bei uns in Triberg zu bewerten! Eine Bewertung wie die Ihre ist für uns ein großes Kompliment und zeigt mir, dass wir auf dem richtigen Weg sind. Im Namen aller Mitarbeiter sage ich herzlichsten Dank. Ihre Aussage bezüglich der Heizung ist leider nicht korrekt, wir können bei An- und Abreise die Temperatur im Zimmer einstellen und machen dies auch aus Umwelt technischer Bedeutung allerdings kann jeder Gast seine gewünschte Raumtemperatur ganz normal und selbst am Thermostat an der Heizung individuell einstellen. Sollten Sie weitere Fragen und Wünsche haben freuen wir uns, wenn Sie uns diese mitteilen. Ich würde mich sehr freuen, Sie wieder einmal hier bei uns im Schwarzwald Residenz begrüßen zu dürfen und bedanke mich für Ihre Weiterempfehlungen. Bis dahin verbleibe ich, mit besten Grüßen Ihr Georg H. W. Wiengarn und das ganze Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in Triberg. Very friendly and helpful staff. Would recommend to anyone staying in Triberg.
Stayed 1 night in Jun 2021
Response from Georg H. W. Wiengarn on 19 Jun 2021
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Georg H. W. Wiengarn on 14 Jun 2021
Thank you for taking the time to rate your stay here with us in Triberg! A review like yours is a great compliment for us and shows me that we are on the right track. On behalf of all our staff, I would like to say thank you very much.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Ihr Team der Schwarzwald Residenz on 12 Oct 2020
Vielen Dank für Ihre Bewertung :-)

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Meh
Location and size of room were excellent. Shower head broke and shower curtain was full of mold. When we reported the broken shower head, it was promptly fixed.
Stayed 2 nights in Sep 2020
Response from Georg H. W. Wiengarn on 9 Sept 2020
Thank you for taking the time to evaluate your stay in our hotel here in Triberg. We are very sorry that you were not satisfied with the bathroom in your room and I apologise for this. However, I am all the more pleased that you liked the facilities in our room so much. We are already looking forward to welcoming you again as a guest in our house. Until then I remain, with kind regards Georg H. W. Wiengarn and the whole team of the Best Western Plus Hotel Schwarzwald Residez

10/10 Excellent

NeilB, Windsor UK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hosts, excellent rooms and service. Ideal location with good views.
Stayed 1 night in Aug 2020
Response from Georg H. W. Wiengarn on 2 Sept 2020
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2020
Response from Georg H. W. Wiengarn on 26 Jul 2020
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great room size, great location, easy parking
Stayed 1 night in Jun 2020
Response from Georg H. W. Wiengarn on 28 Jun 2020
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Georg H. W. Wiengarn on 12 Jun 2020
Vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt hier bei uns in Triberg zu bewerten! Eine Bewertung wie die Ihre ist für uns ein großes Kompliment und zeigt mir, dass wir auf dem richtigen Weg sind. Im Namen aller Mitarbeiter sage ich herzlichsten Dank. Sollten Sie weitere Fragen und Wünsche haben freuen wir uns, wenn Sie uns diese mitteilen. Ich würde mich sehr freuen, Sie wieder einmal hier bei uns im Schwarzwald Residenz begrüßen zu dürfen und bedanke mich für Ihre Weiterempfehlungen. Bis dahin verbleibe ich, mit besten Grüßen Ihr Georg H. W. Wiengarn und das ganze Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Georg H. W. Wiengarn on 1 Mar 2020
Vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt hier bei uns in Triberg zu bewerten! Eine Bewertung wie die Ihre ist für uns ein großes Kompliment und zeigt mir, dass wir auf dem richtigen Weg sind. Im Namen aller Mitarbeiter sage ich herzlichsten Dank. Sollten Sie weitere Fragen und Wünsche haben freuen wir uns, wenn Sie uns diese mitteilen. Ich würde mich sehr freuen, Sie wieder einmal hier bei uns im Schwarzwald Residenz begrüßen zu dürfen und bedanke mich für Ihre Weiterempfehlungen. Bis dahin verbleibe ich, mit besten Grüßen Ihr Georg H. W. Wiengarn und das ganze Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location
Very nice place with good reasonable price. The down side is the Sauna area only has one room operated + dressing room without locker for cloths + hair dryer doesn't work. Still, good value.
Stayed 1 night in Dec 2019
Response from Georg H. W. Wiengarn on 24 Dec 2019
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Schwarzwald Residenz and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location and restaurant
AMAZING STAY. To experience Triberg with great hotel amentites, stay here. Staff, clean rooms, spacious rooms, awesome huge balconies overlooking town, great attached restaurant for food and drinks. My only complaint is the picture doesn't show it is on a steep his amoungst homes, so get ready to WALK. No taxis or ubers in this area. Regardless, so close to the town, waterfalls, shopping, food. The pool and heat sauna were great when walking around all day. A very pleasant stay and highly recommended if you're staying in Triberg.
Stayed 2 nights in Oct 2019
Response from Georg H. W. Wiengarn on 16 Dec 2019
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Black Forest Residence and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find, easy to check in, and easy to park.
Stayed 1 night in Dec 2019
Response from Georg H. W. Wiengarn on 13 Dec 2019
Thank you for taking the time to evaluate your stay here with us in Triberg! A rating like yours is a big compliment for us and shows me that we are on the right track. On behalf of all our employees, I would like to express my sincere thanks. Should you have any further questions or requests, please do not hesitate to let us know. I would be very pleased to welcome you once again here at our Black Forest Residence and thank you for your recommendations. Until then I remain, with best regards, your Georg H. W. Wiengarn and the whole team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Georg H. W. Wiengarn on 5 Oct 2019
Vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt hier bei uns in Triberg zu bewerten! Eine Bewertung wie die Ihre ist für uns ein großes Kompliment und zeigt mir, dass wir auf dem richtigen Weg sind. Im Namen aller Mitarbeiter sage ich herzlichsten Dank. Sollten Sie weitere Fragen und Wünsche haben freuen wir uns, wenn Sie uns diese mitteilen. Ich würde mich sehr freuen, Sie wieder einmal hier bei uns im Schwarzwald Residenz begrüßen zu dürfen und bedanke mich für Ihre Weiterempfehlungen. Bis dahin verbleibe ich, mit besten Grüßen Ihr Georg H. W. Wiengarn und das ganze Team

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place with amazing views
Stayed 1 night in Sep 2019
Response from Georg H. W. Wiengarn on 22 Sept 2019
Thank you very much for taking the time to evaluate your stay here in Triberg! A review like yours is a great compliment to us and shows us that we are on the right track. On behalf of all employees, I extend my sincere thanks. If you have further questions and wishes, we would be pleased if you tell us these. I would be very happy to welcome you once again here in our Black Forest residence and thank you for your recommendations. Until then, I remain, with best regards, Georg H. W. Wiengarn and the whole team

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed one night here. Great location for the waterfall and not to far of a walk into town. I went there to buy some clocks and enjoy the nature hikes and I did enjoy it. Their hospitality was great and the room was very spacious. Would return again!
Stayed 1 night in Sep 2019
Response from Georg H. W. Wiengarn on 22 Sept 2019
Thank you very much for taking the time to evaluate your stay here in Triberg! A review like yours is a great compliment to us and shows us that we are on the right track. On behalf of all employees, I extend my sincere thanks. If you have further questions and wishes, we would be pleased if you tell us these. I would be very happy to welcome you once again here in our Black Forest residence and thank you for your recommendations. Until then, I remain, with best regards, Georg H. W. Wiengarn and the whole team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Georg H. W. Wiengarn on 8 Sept 2019
Vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt hier bei uns in Triberg zu bewerten! Eine Bewertung wie die Ihre ist für uns ein großes Kompliment und zeigt mir, dass wir auf dem richtigen Weg sind. Im Namen aller Mitarbeiter sage ich herzlichsten Dank. Sollten Sie weitere Fragen und Wünsche haben freuen wir uns, wenn Sie uns diese mitteilen. Ich würde mich sehr freuen, Sie wieder einmal hier bei uns im Schwarzwald Residenz begrüßen zu dürfen und bedanke mich für Ihre Weiterempfehlungen. Bis dahin verbleibe ich, mit besten Grüßen Ihr Georg H. W. Wiengarn und das ganze Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Georg H. W. Wiengarn on 18 Aug 2019
599/5000 Thank you very much for taking the time to evaluate your stay here in Triberg! A review like yours is a great compliment to us and shows us that we are on the right track. On behalf of all employees, I extend my sincere thanks. If you have further questions and wishes, we would be pleased if you tell us these. I would be very happy to welcome you once again here in our Black Forest residence and thank you for your recommendations. Until then, I remain, with best regards, Georg H. W. Wiengarn and the whole team

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice & family friendly
Very nice host & hostess! Facility was updated. Very clean. We stayed in an apartment one night. Very comfortable. A fan for each room. I didn’t see 3 restaurants it just a restaurant and bar. Breakfast was amazing. Gave us free passes for bus and waterfall entrance. Hotel on a very steep hill. Must take bus or drive in to town. Great for kids. Huge playground, reading room & indoor pool. View from balcony amazing. Very quiet.
Stayed 1 night in Jul 2019
Response from Georg H. W. Wiengarn on 19 Jul 2019
Thank you very much for taking the time to evaluate your stay here in Triberg! A review like yours is a great compliment to us and shows us that we are on the right track. On behalf of all employees, I extend my sincere thanks. If you have further questions and wishes, we would be pleased if you tell us these. I would be very happy to welcome you once again here in our Black Forest residence and thank you for your recommendations. Until then, I remain, with best regards, Georg H. W. Wiengarn and the whole team