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The front desk guy proceeded to accuse us of smoking weed the.ln told me he was charging me $250 and i had to leave by 7am after only checking in at 3am and paying full price. All charges being fully disputed by my bank, I will not pay a dime for tjis stay.
There was one floor that was under construction, but that didn't affect anything. There was only one problem, there was no 'hot' water. I showered late in the evening, the water had to be all the way hot, and it was barely warm enough. The next morning was no better.
Melissa
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you for the feedback, we apologize for the inconvenience.
It can be a great place to stay.. However there was water running all the time from the room above us. Called the front desk about it once at 2:00am. The front desk said they would check it out. The water was off shortly after that. However it was short lived. Let them know about it again at checkout.
Water in the shower was lukewarm. Not fun when it is cold outside!
Linda
Stayed 4 nights in Nov 2023
Response from General Manager on 1 Dec 2023
I apologize for the issues during your stay. My engineering team has been notified of the concern and is resolving the issue.
We stayed here as it was close to Pacific Cataract and Laser Institute, where I had cataract surgery. We live two hours away, and since I had to go back the day after surgery, we decided to spend the night. There are MANY restaurants in this area, and if I’d felt up to it, a lot of shopping. I’m having surgery on my other eye next week and we’ll be staying here again.
Kim
Stayed 1 night in Nov 2023
Response from General Manager on 21 Nov 2023
Thank you! We look forward to seeing you again.
8/10 Good
Karen
10 Nov 2023
Karen
Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Thank you for the rating!
8/10 Good
Slav
7 Nov 2023
Liked: Cleanliness, staff & service
Good and friendly service.
No gym is a big drawback.
Slav
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you for the rating, i'm happy to inform you we have a fitness center located on the main floor near the elevator with multiple machines and weights!
Thank you! We look forward to accommodating you in the future!
10/10 Excellent
louise
4 Nov 2023
louise
Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Thank you for the rating!
8/10 Good
Elina
Travelled with partner
31 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The website did not reveal that the hotel was going through a renovation and they were ONLY using 1 floor for all guests. Our room had a crack in the bathroom wall, and there was constant noise of water running from the floor above. The walls in the bedroom were marred up and in need of paint. We appreciated their effort in proving a bit more than a continental breakfast, however it would be nice to have real scrambled eggs instead of powdered eggs every single day; change the potatoes, they were not appealing & didn't taste good. The hotel has potential but right now it needs some help.
Elina
Stayed 3 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you for the feedback, we take great pride in our cleanliness and customer service which is reflected regularly through our service scores. The renovation will completed by the end of this year! We wish you the best of luck in your future travels.
Pool was small - no hot tub.
Everything else was PERFECT! Great breakfast options for my sons AAU weekend.
Antoinette
Stayed 2 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you!
6/10 Okay
Joel, bellingham
Travelled with partner
30 Oct 2023
Liked: Staff & service
We liked the location. The carpet in our room had a hole torn right where you stepped out of bed. Bathroom was dark, and the shower was mediocre. Comfortable beds, and the hotel is located in a quiet area.
Joel
Stayed 2 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you for the feedback, i have new carpet being installed next week!
The breakfast was good, although it ran out of hot items over 30 minutes prior to ending, and I didn't see it get more so I settled for more continental options. That was a little disappointing, but still many good cold options.
The bed was comfy except the mattress had never been flipped to the spot next to the night stand was a hole. Had to sleep on the far side of the bed from the alarm.
Erin
Stayed 2 nights in Oct 2023
Response from General Manager on 25 Oct 2023
Thank you for the feedback, I apologize for the issues with the mattress. We will look into this right away and replace.