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Reviews of The Originals City, Hôtel Le Garden

3 out of 5
The Originals City, Hôtel Le Garden
2 Mail La Papoterie, Chambray-les-Tours, Indre-et-Loire

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 219 reviews" "
Rating 8 - Good. 92 out of 219 reviews" "
Rating 6 - Okay. 18 out of 219 reviews" "
Rating 4 - Poor. 9 out of 219 reviews" "
Rating 2 - Terrible. 2 out of 219 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Shani

Stayed 1 night in Sep 2023
Response from PATRICIA on 17 Sept 2023
BonjourMerci d'avoir pris le temps de laisser votre avis. Nous sommes ravis que votre séjour se soit bien passé dans notre hôtel. Au plaisir de vous accueillir à nouveau au Garden.Cordialement,

10/10 Excellent

Frank

Stayed 1 night in Aug 2023
Response from MME SAELEN on 14 Aug 2023
BonjourMerci d'avoir pris le temps de laisser votre avis. Nous sommes ravis que votre séjour se soit bien passé dans notre hôtel. Au plaisir de vous accueillir à nouveau au Garden.Cordialement,

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A peaceful overnight stop. Good restaurant and pleasant garden.
Stayed 1 night in Jun 2023
Response from patricia on 2 Jul 2023
Good morningThank you for your remarks on your stay in our hotel.We are glad that your visit gave you complete satisfaction.We hope to welcome you again in our hotel.Kind regards,the whole team Garden Hotel

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is easy to find and surrounded by greenery. It is obviously well used but clean and has all the facilities needed for an overnight stop. The food is of a good standard, the wine excellent.
Stayed 1 night in May 2023
Response from patricia on 4 Jun 2023
Good morningThank you for your remarks on your stay in our hotel.We are glad that your visit gave you complete satisfaction.We hope to welcome you again in our hotel.Kind regards,the whole team Garden Hotel

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay and staff great.
One let down is tea/coffee making facilities not available in room.
Stayed 1 night in Jan 2023

10/10 Excellent

Alison

Stayed 1 night in Sep 2022
Response from patricia on 28 Sept 2022
Toute l’équipe de Hotel The Originals Tours Sud Le Garden vous remercie d’avoir pris le temps de partager votre expérience. Nous sommes heureux de savoir que votre séjour parmi nous, ainsi que nos services, aient été à la hauteur de vos attentes. Nous espérons vous revoir très bientôt.Très sincèrement,

10/10 Excellent

elisabeth scheiner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel located in a quiet suburban location near Tours -within a short distance to many points of interests in the area. Lovely garden; great breakfast . Friendly staff. Good value. Highly recommend.
Stayed 3 nights in Aug 2022
Response from Patricia on 13 Aug 2022
Thank you for your remarks on your stay in our hotel. We are glad that your visit gave you complete satisfaction. We hope to welcome you again in our hotel. Kind regards, the whole team Garden Hotel

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from patricia on 8 Oct 2021
Merci d'avoir pris le temps de laisser votre avis. Nous sommes ravis que votre séjour ce soit bien passé dans notre hôtel. Au plaisir de vous accueillir à nouveau au Garden. Cordialement,

8/10 Good

Edith

Liked: Cleanliness, staff & service, room comfort
Have stayed several times on our trips to Southwest France. We're always very happy with the location of this hotel but we're quite disappointed with the dinner this time
Stayed 1 night in Sep 2021
Response from patricia on 23 Sept 2021
We thank you for sharing your feelings as a result of your stay at our hotel. We take your remarks into consideration to improve our services. Looking forward to welcoming you soon in our hotel. Bests regards,

10/10 Excellent

Javier

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and comfortable
Stayed 1 night in Jul 2020
Response from patricia on 14 Jul 2020
Merci d'avoir pris le temps de laisser votre avis. Nous sommes ravis que votre séjour ce soit bien passé dans notre hôtel. Au plaisir de vous accueillir à nouveau au Garden. Cordialement,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from patricia on 21 Nov 2019
Toute l’équipe de Hotel The Originals Tours Sud Le Garden vous remercie d’avoir pris le temps de partager votre expérience. Nous sommes heureux d'apprendre que votre séjour parmi nous, ainsi que nos services, aient été à la hauteur de vos attentes. Nous espérons vous revoir très bientôt. Très sincèrement,

8/10 Good

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
good and honest service
Stay was good overall. Food at the hotel good as well. Breakfast complete and good price. We had only two small issues. At conditioning was not working well. One of the days the cleaning At the room was not complete. Seems that they started and interrupted for some reason and never finished. They cleaned the bathroom but not made the beds.
Stayed 2 nights in Oct 2019
Response from patricia on 21 Oct 2019
We thank you for your comment and are glad to hear that you had a good time with us. Your opinion matters a lot to us. This allows us to improve our services and offer you an ever more beautiful experience. All your remarks have been taken into account and shared with our team. The necessary will be implemented so that this inconvenience does not happen again. Another big thank you and we look forward to seeing you again for sharing together moments of conviviality. Regards,

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for the area
Great customer service - seamless check in on arrival after a long drive, and very welcoming staff. The room was as-expected and comfortable, and the bar area and garden were lovely. Highly recommended.
Stayed 1 night in Aug 2019
Response from patricia on 1 Sept 2019
Thank you for your feedback. We are thrilled that you had a pleasant stay with us. Your opinion is very important to us. It enables us to improve our services and to provide you with an experience that gets better and better. Thank you very much once more. We hope to see you again so that we can share more pleasant moments together. Best Regards,

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed for one night and we were pleasantly surprised to find tea and coffee making facilities in the room, unusual in a budget hotel. Thank you
Stayed 1 night in Jun 2019
Response from patricia on 18 Jun 2019
On behalf of the entire team at Hotel The Originals Tours Sud Le Garden, thank you for taking the time to share your experience. We are happy to hear that your stay and our services met your expectations. We hope to see you again soon. Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Although it is called a Garden Hotel, there is no real garden. We enquired at reception about walking locally through the forest at the back of the hotel. There was no information or map so we set off and found footpaths ourselves through the wooded suburb.
Stayed 1 night in May 2019
Response from PATRICIA on 8 Jun 2019
We thank you for sharing your feelings as a result of your stay at our hotel. We take your remarks into consideration to improve our services. Looking forward to welcoming you soon in our hotel. Bests regards,

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and convenient
Clean comfortable and Convenient stop over on way through to Spain with our dog
Stayed 1 night in May 2019
Response from patricia on 1 Jun 2019
Thank you for your remarks on your stay in our hotel. We are glad that your visit gave you complete satisfaction. We hope to welcome you again in our hotel. Kind regards, The whole team Garden Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay for our one night there. Concierge was very friendly and accommodating. Room was clean and perfect for our overnight stay. Would recommend again.
Stayed 1 night in Apr 2019
Response from Timothée on 28 Apr 2019
On behalf of the entire team at Hotel The Originals Tours Sud Le Garden, thank you for taking the time to share your experience. We are happy to hear that your stay and our services met your expectations. We hope to see you again soon. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Simple but good
My goto place when visiting on business. Simple but good
Stayed 3 nights in Apr 2019
Response from Mme SAELEN on 13 Apr 2019
We thank you for your comment and are glad to hear that you had a good time with us. Your opinion matters a lot to us. This allows us to improve our services and offer you an ever more beautiful experience. Another big thank you and we look forward to seeing you again for sharing together moments of conviviality. Regards, The Garden team

8/10 Good

Edith

Liked: Cleanliness, staff & service, room comfort
great forange travelling with pet dog
great hotel for overnight stay travelling from UK to South West France or Spain. Also great when travelling with a dog as hotel backs onto a lovely wood, lovely long walk after spending the whole day in the car. Restaurant in the hotel serveshown gorgeous food
Stayed 1 night in Sep 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was chosen because we had a early flight the following morning but wanted to see more of Barcelona before we left. This property was a good compromise.The accommodation was great with a balcony. One of the larger rooms we have had on the trip which gave us plenty of room to repack our siutcases for the trip home. The hotel appears to have been renovated and the facilities including the pool & gym were modern and in top condition. The only slight downside was that the beds were very firm something we are not used too. The staff at reception were very helpful and arranged a taxi for us for 6:10 am and rang us at 5:50 am to ensure we were up. With a train station a short walk from the hotel it is a good choice of location. We would stay here again
Stayed 1 night in Sep 2018

8/10 Good

John, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
We had an evening meal and breakfast both very good
Stayed 1 night in Aug 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Breakfast was more than adequate. Slept well.
Stayed 1 night in Jul 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
Just the job for an overnight stay heading to south of France. Rooms a bit small but very clean and well maintained. Effective air conditioning was very welcome during August's heatwave.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value.
Decent, clean - and colourful! - room for the money and friendly service. Big bonus was the restaurant which served an excellent evening meal. Highly suitable as an overnight stopover.
Stayed 1 night in Aug 2018

8/10 Good

Nancy, Illinois / Germany

Liked: Cleanliness, staff & service, room comfort
Small but nice
The room was small. Everything worked fine. We had no problems. The people were friendly enough. The only thing that I really didn't like was that there was no shower curtian or door. Water was all over the floor after taking showers.
Stayed 1 night in Nov 2017

8/10 Good

Susan, Tiptree

Liked: Cleanliness, staff & service, room comfort
Stop over
The staff at this hotel were lovely, and it was very clean. Great stop over on our way south.

10/10 Excellent

Peter, South Wales.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and tasteful.
The staff were first class they could not have been more helpful. The hotel was extremely clean and tidy. The room was comfortable and functional. We sat in the garden and had a glass of wine before having a very good evening meal. If required the supermarket is just 3 minutes away. If you are ever in the area this is the place to stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stopover
Great stopover on the drive South. Friendly and helpful staff and perfect for those travelling with dogs.

10/10 Excellent

Mick, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for travel stopover.
A really lovely hotel for the price. Very clean and bright. Staff very friendly.

8/10 Good

peter, northampton, england

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient in nice location
Warm welcome from staff with plenty of useful information. The hotel easily lived up to its 3 stars with a nice convenient bar and restaurant where we had a good inexpensive dinner and a lovely breakfast. The location was in a very pleasant suburb of Tours and ideal for a stopover for journeys further South. Heartily recommended!

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Helpful staff

6/10 Okay

Brandon, New York

Liked: Staff & service
Decent suburban hotel
Visitors should bear in mind that this hotel is in the suburbs of Tours. I would highly advise having a car. It is next to a market which is convenient but otherwise there isn't much going on in the neighborhood. The staff was very friendly and helpful.

8/10 Good

G&G

Liked: Cleanliness, staff & service, room comfort
Quiet, comfortable, with basic needs nearby
The bed was comfortable and the shower was good. Nice upper middle class neighbourhood, and for my run in the morning I could start out with almost the whole first km in a strip of forest which sure beats running on the road. Only ever one staff member on when we were there but they were very pleasant and helpful. Bit of a distance from the town centre but convenient to motorways

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
disappointed
this is the worst hotel I have ever stayed, should not be a 3 star at all

4/10 Poor

Nickname19, Michigan

Disliked: Staff & service
Should be a little less expensive for what you get.
Typical European-sized room (smaller), but no A/C, shower curtain, or bars of soap. Breakfast was ok, but not worth the 8 Euros. It is in a quieter area of town, but there was audible traffic outside for most of the night (we had our window open to cool down the room).

6/10 Okay

Arnaud

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Déçu
Accueil pas terrible . On nous impose la chambre handicapé . En nous disant froidement de toute façon pas le choix . Si je n avais pas payé en avance je aurai eu le choix et change d Hotel . Non pas que la chambre ne me convenait pas mais il y a façon de le dire et d amabilité. De plus pub mensongère . Il n y a pas de jus d orange pressée. Ça fait très chère le petit déjeuner vu ce qu il y a . C est pas digne d un 3 étoiles .
Stayed 1 night in Dec 2023
Response from LA RECEPTION on 31 Jan 2024
Nous vous remercions d'avoir pris le temps de partager votre ressenti. Nous apprenons avec regret que votre expérience chez nous ne s'est pas déroulée comme vous l'espériez et en sommes sincèrement désolés. Toutes vos remarques ont bien été prises en compte et partagées avec notre équipe. Le nécessaire va être mis en œuvre pour que ce désagrément ne se reproduise pas. Nous restons à votre disposition pour tout échange et espérons avoir la chance de vous accueillir à nouveau dans notre établissement. Bien à vous,

10/10 Excellent

bruno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Après 2 ans d’absence toujours aussi bien
Stayed 1 night in Nov 2023
Response from patricia on 20 Nov 2023
BonjourToute l’équipe de Hôtel The Originals Tours Sud Le Garden vous remercie de prendre le temps de partager votre expérience. Nous sommes heureux de savoir que votre séjour parmi nous, ainsi que nos services, aient été à la hauteur de vos attentes. Nous espérons vous revoir très bientôt.Très sincèrement,

8/10 Good

pierre

Stayed 1 night in Sep 2023
Response from patricia on 15 Oct 2023
BonjourMerci d'avoir pris le temps de laisser votre avis. Nous sommes ravis que votre séjour se soit bien passé dans notre hôtel. Au plaisir de vous accueillir à nouveau au Garden.Cordialement,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable étape estivale
Étape sympathique sur la route retour des vacances. Accueil chaleureux et chambre agréable.
Stayed 1 night in Aug 2023
Response from patricia on 3 Sept 2023
BonjourNous vous remercions pour votre commentaire et sommes ravis de savoir que vous avez passé un bon moment chez nous. Votre avis compte énormément pour nous. Cela nous permet d'améliorer nos prestations et de vous offrir une expérience toujours plus belle. Encore un grand merci et au plaisir de vous revoir pour partager ensemble des moments de convivialité.Cordialement

8/10 Good

Bernard

Liked: Staff & service, property conditions & facilities, room comfort
Agréable
Hotel calme et agréable. Personnel à l'écoute Chambre suffisamment grande, literie confortable, télévision grand format.
Stayed 1 night in Aug 2023
Response from patricia on 3 Sept 2023
BonjourToute l’équipe de Hôtel The Originals Tours Sud Le Garden vous remercie de prendre le temps de partager votre expérience. Nous sommes heureux de savoir que votre séjour parmi nous, ainsi que nos services, aient été à la hauteur de vos attentes. Nous espérons vous revoir très bientôt.Très sincèrement,

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Tres bien bon service de toute Part
Stayed 1 night in Aug 2023
Response from patricia on 25 Aug 2023
BonjourToute l’équipe de Hôtel The Originals Tours Sud Le Garden vous remercie de prendre le temps de partager votre expérience. Nous sommes heureux de savoir que votre séjour parmi nous, ainsi que nos services, aient été à la hauteur de vos attentes. Nous espérons vous revoir très bientôt.Très sincèrement,

10/10 Excellent

Marie Hélène

Stayed 1 night in Aug 2023
Response from MME SAELEN on 14 Aug 2023
BonjourMerci d'avoir pris le temps de laisser votre avis. Nous sommes ravis que votre séjour se soit bien passé dans notre hôtel. Au plaisir de vous accueillir à nouveau au Garden.Cordialement,

10/10 Excellent

Colette

Stayed 1 night in Jul 2023
Response from MME SAELEN on 14 Aug 2023
BonjourMerci d'avoir pris le temps de laisser votre avis. Nous sommes ravis que votre séjour se soit bien passé dans notre hôtel. Au plaisir de vous accueillir à nouveau au Garden.Cordialement,

10/10 Excellent

Jackie

Stayed 1 night in Jul 2023
Response from MME SAELEN on 14 Aug 2023
BonjourMerci d'avoir pris le temps de laisser votre avis. Nous sommes ravis que votre séjour se soit bien passé dans notre hôtel. Au plaisir de vous accueillir à nouveau au Garden.Cordialement,

10/10 Excellent

Céline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passé une nuit dans l’hôtel. Très bon accueil et confort de chambre au rendez-vous.
Stayed 1 night in Jul 2023
Response from patricia on 14 Jul 2023
BonjourMerci d'avoir pris le temps de laisser votre avis. Nous sommes ravis que votre séjour se soit bien passé dans notre hôtel. Au plaisir de vous accueillir à nouveau au Garden.Cordialement,

8/10 Good

Fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WEEK-END EN FAMILLE
Hôtel agréable dans un site calme. prestations correctes et accueil professionnel. le seul point négatif est le manque d’insonorisation entre les salles de bain. on a l’impression que le voisin prend sa douche dans votre chambre. c’est vraiment dommage car tout le reste est parfait. bb
Stayed 2 nights in May 2023
Response from patricia on 4 Jun 2023
BonjourToute l’équipe de Hôtel The Originals Tours Sud Le Garden vous remercie de prendre le temps de partager votre expérience. Nous sommes heureux de savoir que votre séjour parmi nous, ainsi que nos services, aient été à la hauteur de vos attentes. Nous espérons vous revoir très bientôt.Très sincèrement,

8/10 Good

Aurelie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Hôtel agréable ,propre, personnels accueillants.
Stayed 2 nights in Apr 2023
Response from patricia on 7 May 2023
Merci d'avoir pris le temps de laisser votre avis. Nous sommes ravis que votre séjour se soit bien passé dans notre hôtel. Au plaisir de vous accueillir à nouveau au Garden.Cordialement,

10/10 Excellent

Yves

Stayed 2 nights in Apr 2023
Response from patricia on 23 Apr 2023
BonjourMerci d'avoir pris le temps de laisser votre avis. Nous sommes ravis que votre séjour se soit bien passé dans notre hôtel. Au plaisir de vous accueillir à nouveau au Garden.Cordialement,

10/10 Excellent

Danielle

Stayed 1 night in Feb 2023
Response from patricia on 29 Mar 2023
Merci d'avoir pris le temps de laisser votre avis. Nous sommes ravis que votre séjour se soit bien passé dans notre hôtel. Au plaisir de vous accueillir à nouveau au Garden.Cordialement,