Exterior
Check availability

Reviews of Hôtel Le Cousture

3 out of 5
Hôtel Le Cousture
40, Boulevard Lazare Carnot, Toulouse, Haute-Garonne

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 173 reviews" "
Rating 8 - Good. 84 out of 173 reviews" "
Rating 6 - Okay. 37 out of 173 reviews" "
Rating 4 - Poor. 10 out of 173 reviews" "
Rating 2 - Terrible. 7 out of 173 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

April

Liked: Staff & service
Very serviceable hotel. A bit dated but overall a great value for the price. The staff is excellent and very accommodating. It can be a little loud on the street side but with white noise or sleep headphones you will be fine.
Stayed 3 nights in Jun 2023
Response from Reception on 11 Jul 2023
Thank you for your kind return.We have more quiet rooms, do not hesitate to ask us.We look forward to seeing you again and hope that you will return on your next visit.Sincerely.The reception

10/10 Excellent

Shayan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Une bien accueil chaleureux par Claude. L’hôtel est très bien situé dans le cartier et très proche des points à visiter. Plein de restaurants dans moins de 10 minutes à pieds!! Fortement recommandé.
Stayed 1 night in Jun 2023
Response from La réception on 6 Jun 2023
Bonjour et merci de ce commentaire fort motivant.La satisfaction de notre clientèle est notre priorité.Nous serions ravis de vous accueillir lors de votre prochain séjour.Nous vous souhaitons une excellente journée.Bien cordialement

8/10 Good

Chandler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the bedding.
Stayed 3 nights in Apr 2023
Response from Sandrine Reception on 12 Apr 2023
Thank you for taking the time to come back.We’d love to have you back.Sincerely.

6/10 Okay

Stephen

Stayed 1 night in May 2022
Response from Réception on 24 May 2022
Bonjour, Merci de votre retour. Pourriez-vous nous préciser ce qui vous a déplu. Cordialement.

8/10 Good

guillaume, LANCASTER

Stayed 11 nights in Nov 2021

8/10 Good

STEPHEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for centre
Easy checkin Breakfast OK but not Brilliant, 1 piece of bread packets of cheese all same, croissant with choice of 3 preserves, musily or choc rice, orange juictub of apple sauce? Yogurt. And tea/coffee 8€. Room clean shower hard to use as no curtain or high fixing. Good area for getting about, centre an easy walk.
Stayed 2 nights in Oct 2021
Response from Réception on 25 Oct 2021
Bonjour et merci de votre retour positif sur votre séjour. Nous espérons vous recevoir à nouveau dans notre établissement et ferons tout notre possible pour vous contenter pour le petit-déjeuner. Bien cordialement. L'équipe du COUSTURE.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 8 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was increíble thank to Dimitri and Nicholas !!!!!
Stayed 3 nights in Apr 2019
Response from Dimitri on 29 May 2019
Thank you very much for your feedback! So glad to have made your stay at our hotel enjoyable! We'll be happy to welcome you again if you come back to Toulouse! Best regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Staff Ever!
This was an awesome hotel! The front desk personnel were the kindest, friendliest hotel clerks I've ever encountered. Nikola, Dimitri, and Paulina went above and beyond to make our stay comfortable. There was also a girl who got my coffee in the mornings. She was so sweet and helpful. I highly recommend this hotel, and if I ever find myself in Toulouse I will most definitely stay there again. Thank you to the staff for making our stay perfect!
Stayed 3 nights in Apr 2019
Response from Dimitri on 29 May 2019
Thank you so much for your warm feedback, Susan! We are so glad that you have enjoyed your stay at our hotel. I will pass on your message to my colleagues, Stephanie will be happy to know that you enjoyed her coffee :) Hopefully we will see you soon! Best regards,

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Friendly reception staff. Modern looking reception, bit dated room with a bashed door. There was masking tape over the smoke detector from when they painted the roof. The shower head holder was fixed at knee height so hand to hold shower head when showering. Also there was no shower curtain to stop any splash back! Nice selection for breakfast and not too expensive either. Less than 5mins walk away from sights in the centre of town
Stayed 1 night in Mar 2019

6/10 Okay

Gavin

Liked: Staff & service
Weekend getaway
Check in process was easy. The wifi dropped out a lot of the time, there was a lot of dust in the room. The room was half painted and some bits had tape on it. Overall stay was ok, the staff were friendly.
Stayed 1 night in Feb 2019

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for central Toulouse
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We spent a night here in March. It is convenient to shoos and restaurants. It is walkable from the train station.
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a nice place
rooms need to be aired rather than spraying industrial perfume to cover up bad smells. The corridors could do with re painting. The radiators need to be bled to heat properly and not be so noisy...i had to ask twice to change rooms. will not be staying there again!
Stayed 1 night in Nov 2017

8/10 Good

Greg, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, Clean, Friendly, Central Hotel
A clean and affordable hotel with very kind and helpful staff in a central location of Toulouse. A special thank you to Dmitri for your friendliness.

8/10 Good

JG

Liked: Cleanliness, staff & service
Ideal location
The hotel is in a great location for both the railway station and the centre of Toulouse. Both are just a short walk away. The room was clean and although the hotel is small, it was perfect for a short stay in Toulouse. Breakfast was good and included everything I wanted. Because the room is on a busy road, it was not convenient to leave the windows open as it was very noisy. This was the only disadvantage as the air conditioning did not appear to work.

8/10 Good

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Grovedale Trave, Grovedale, Australia

Disliked: Property conditions & facilities, room comfort
One to avoid
We arrived around 8.00pm on a warm (30C) evening. Check in was fine, with the staff courteous, We were given a room on the third floor. Upon entering the room the temperature was above 40C. We tried to turn on the air conditioner. It didn't work. This was reported to the management who said something would be done immediately. Within 30 minutes we were informed that the problem had been addressed and the fault rectified. A trickle of cool air now came out of the system. We again complained to the management and demanded another room only to be told the hotel was full. By next morning the room had been cooled to a reasonable temperature but internet still didn't work. Another trip downstairs to complain. The morning desk clerk finally made a phone call to a third person who within an hour had arrived on site. He was either the owner or someone in authority who could make decisions. He apologised for the air conditioning problem and admitted that it was a maintenance issue. He also admitted that many advertising photos were of the hotel foyer,not of rooms. We were eventually offered another larger room but with no air conditioning. The internet worked and it was one room that had been restored. To keep cool the windows needed to be fully open all the time to make the most of any cool breeze. We swapped rooms for our remaining 2 nights. Luckily we had good ear plugs as the noise from the street below was excessive until well after midnight. One place to avoid!

6/10 Okay

Steve, Tasmania

Liked: Cleanliness, staff & service
Cheap hotel in Toulouse
Good location, noisy from bar below, no air conditioming, broken cot not available for infant. Very pleasant staff during our 5 night stay

8/10 Good

Stephen , Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Le Cousture, Toulouse.
Pleasant hotel in centre of town. Easy access to airport shuttle and easy walking distance to historic centre. Lots of cafes and restaurants nearby. It's on a busy road but I did not find it a problem. Area around about is safe and busy even at night. Only negative comment is that there is late night cafe on a street behind the hotel,which can be very noisy until well into the early hours especially if the window is open. As there was no air conditioning in my room and as it was unseasonably hot during my Spring visit I had the window open so was very aware of the noise. However I did sleep through it. A lighter sleeper would not! There was a variety of guest and age during my stay. Some appeared to be regular visitors. Overall I was pleased with hotel and would happily return to it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
convenient for late night people
Stayed over during a business trip; worked out ok for all.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

ChristopherT, Tokyo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Actually a 2-star hotel
This hotel is listed as 3-star and there is a little sign at the front of the hotel, originally with 3 stars, but the 3rd star has been removed, indicating that it has been downgraded. The location is fairly close to the city center, and there is a subway stop nearby. The staff was very friendly. The room was terrible. There was a lamp with a shade missing (just a bare light bulb). Another light by the bead was broken and hanging by its wire. The shower was handheld and connected to the bathtub faucet, but the hose wasn't long enough to use standing up. The hose was also damaged. The bathroom was tiny. The room smelled musty. Overall I was very disappointed with this hotel and strongly advice against it.

6/10 Okay

Verified traveller

Liked: Cleanliness
Nice little hotel in the center of Toulouse.
I spent one night and enjoyed the central location of this hotel within walking distance from the train station and the bus station.

8/10 Good

Mickael

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Nice enough
I stayed here for a few days on business. The staff are cheerful, friendly and helpful, prices are reasonable for the area and the hotel is well located for downtown Toulouse as it's just a short walk from place wilson & captiol. The free WiFi didn't work in my room although other floors were OK (I just went up in the lift and found somewhere to do what I needed to do) and the room was a bit small but the shower was good and bed comfortable. Breakfast was a better than average selection with the usual cold cuts, cheese & croissants as well as boiled eggs, pancakes, fruit, cereals and so on. More than enough to get me through till lunch. The food in the hotel restaurant was good.

10/10 Excellent

Fabienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
Stayed 1 night in Jan 2024
Response from Simone on 21 Jan 2024
Bonjour Madame, Monsieur,Nous vous remercions pour votre retour d’expérience à l’Hotel Le CoustureIl est toujours appréciable de lire des retours aussi positifs quele vôtre. C’est une grande source de motivation pour noséquipes.Nous serions ravis de vous accueillir de nouveau dans notre établissement.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Correct
Séjour convenable dans un hôtel très propre où le personnel est agréable. Proche du centre ville. Installation sanitaire d’âge passé, pas de pression au robinet, wc mal fixé au sol….. literie correcte. Assez déçu au niveau qualité / prix. Mais correct dans l’ensemble
Stayed 1 night in Jan 2024
Response from Simone on 21 Jan 2024
Nous tenons à vous remercier d'avoir partagé avec nous votreexpérience de séjour à l'Hôtel Le Cousture. C'est l'opportunitépour nous de constater un éventuel défaut et de réaliser uneamélioration en ce sens.Au plaisir de vous accueillir de nouveau dans notre établissement.LA RECEPTION

10/10 Excellent

Christophe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
L’hôtel est un peu bruyant, le soir, mais le personnel est très serviable
Stayed 1 night in Dec 2023
Response from Simone on 21 Jan 2024
Bonjour,Merci d’avoir pris le temps de nous faire un retour à la suitede votre séjour chez nous.Nous sommes heureux de lireque vous avez apprécié votre séjour chez nous et que le professionnalisme des équipes ont susatisfaire vos attentes !Nous sommes navrés d’apprendre que vous avez rencontré undésagrément concernant l’insonorisation. Nous sommesconscients de la gêne que cela peut être et nous travaillonsactivement sur l’amélioration de cet aspect.En espérant vous recevoir de nouveau pour vous laisser unmeilleur souvenir de notre hôtel.L’équipe de réception

8/10 Good

PATRICK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correct et peut mieux faire
Séjour moyen dans cet hôtel malgré un accueil très chaleureux ; chambre moyennement confortable bien que bine équipée, en raison du bruit à l'extérieur ( éboueur très tôt le matin pour les 2 nuits et entretien des rues et trottoirs) grande salle de bain. Excellent rapport qualité fraicheur prix du petit déjeuner
Stayed 2 nights in Dec 2023
Response from Simone on 21 Jan 2024
Bonjour,Merci d’avoir pris le temps de nous faire un retour à la suitede votre séjour chez nous.Nous sommes navrés d’apprendre que vous avez rencontré undésagrément concernant l’insonorisation. Nous sommesconscients de la gêne que cela peut être et nous travaillonsactivement sur l’amélioration de cet aspect.En espérant vous recevoir de nouveau pour vous laisser unmeilleur souvenir de notre hôtel.L’équipe de réception

10/10 Excellent

Benjamin

Stayed 1 night in Dec 2023
Response from Simone on 21 Jan 2024
Bonjour,Merci d’avoir pris le temps de donner votre avis qui estprécieux pour nous.En effet, nous mettons tout en oeuvre pour que notre clientèlepasse un agréable séjour et nous sommes ravis de lire que celaa été le cas pour vous.Au plaisir de vous accueillir à nouveau !

8/10 Good

VSEVOLOD

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Sandrine Réception on 13 Nov 2023
Bonjour,Nous vous remercions de votre retour.Nous espérons vous recevoir à nouveau lors de votre prochain séjour.Excellente journée.Bien cordialement.

6/10 Okay

Carin

Travelled with group
Liked: Cleanliness, staff & service
Enkelt hotell med bra läge
Hotell med bra läge och trevlig personal i receptionen. Bra säng men tyvärr ingen sittmöbel ex fåtölj eller stol trots att det fanns gott om utrymme i rummet och inget dricksglas eller tandborstglas. Fick även säga till i receptionen om toapapper och ansiktsservietter eftersom städpersonalen inte fyllt på. Enkel frukost där det saknades gafflar och assietter.
Stayed 4 nights in Sep 2023
Response from Reception on 9 Oct 2023
Hello and thank you for your feedback.We apologize for this inconvenience.We will inform the relevant departments.Thank you and we look forward to your next stay.Sincerely.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil, bon renseignements et bonne écoute
Stayed 1 night in Sep 2023
Response from Sandrine Réception on 25 Sept 2023
Bonjour et merci de ce fort motivant commentaire.Au plaisir de vous recevoir à nouveau lors de votre prochain séjour à Toulouse.Bien cordialement.

8/10 Good

mako

Stayed 1 night in Sep 2023
Response from Reception on 9 Oct 2023
Thank you so much.We hope to see you again.Sincerely

6/10 Okay

mako

Travelled with family
Unfortunately this hotel doesn’t have a fridge and security box in the room. Stuff is so kind and location is good but it is a little noisy in night time.
Stayed 1 night in Sep 2023
Response from Reception on 13 Sept 2023
Hello and thank you for your feedback.We are not required, due to our classification, to have a safe.If you wish, we can store some colds in our refrigerator.Concerning the noise and the city being busy at this time, we can assign you a room as quiet as possible if we have the pleasure of welcoming you again.Best regards.The reception

10/10 Excellent

Benjamin

Stayed 1 night in Apr 2023
Response from sandrine réception on 17 Apr 2023
Bonjour,Merci de votre fort motivant commentaire.Nous serions ravis de vous accueillir lors de votre prochain séjourBien cordialement.

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sandrine Réception on 12 Apr 2023
Bonjour,Merci de votre retour.Nous espérons vous recevoir à nouveau dans notre hotel.Merci et à bientôt.

8/10 Good

Marie-Claude

Stayed 1 night in Mar 2023
Response from Sandrine Réception on 3 Apr 2023
Merci de votre retour.Nous serions ravis de vous accueillir lors de votre prochain séjour.Bien cordialement.

8/10 Good

COPIN

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Sanrine Réception on 10 Feb 2023
Bonjour et merci de votre retour.Nous avons été ravis de vous accueillir et espérons vous recevoir à nouveau lors de votre prochain séjour.Bien cordialement.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Chambre très mignonne et lit très confortable, seul bémol on entend TOUT les chambres sont censées être insonorisées mais on entend ce qui se passe dans les autres chambres, on a l’impression d’être dans le couloir et pareil pour le bruit dehors. Hormis cela plutôt bien dans l’ensemble pour le prix !
Stayed 1 night in Dec 2022
Response from Sandrine Réception on 6 Jan 2023
Bonjour et merci de votre retour.Nous effectuons en ce moment des modifications afin d'insonoriser au maximum les chambres.Nous serions ravis de vous accueillir à nouveau dans nôtre hôtel dans des conditions optimales.Bien cordialement.

4/10 Poor

Mathéo

Stayed 1 night in Dec 2022
Response from Sandrine Réception on 12 Dec 2022
Bonjour et merci de votre retour.Nous aurions souhaité connaitre les raisons de votre mécontentement.N'hésitez pas à nous contacter afin que nous puissions échanger.Excellente soirée.Bien cordialement

10/10 Excellent

CESTRIERES

Stayed 1 night in Nov 2022
Response from Sandrine on 18 Nov 2022
Bonjour et merci de ce fort motivant retour.Nous serions ravis de vous accueillir à nouveau dans nôtre hôtel lors de votre prochain séjour.Excellente journée.Bien cordialement.Sandrine Réception

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super sejour
Très bon hôtel bien situé dans le centre calme
Stayed 1 night in Oct 2022
Response from sandrine on 14 Oct 2022
Bonjour et merci de ce retour fort motivant suite à votre séjour.Nous serions ravis de vous accueillir lors de votre prochain séjour.Excellente journée.Bien cordialement.Sandrine Réception

2/10 Terrible

Mootoo

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hôtel bien placé certes en centre ville mais ce fut le pire nuit de ma vie ! Je n’ai pas dormi de la nuit tant c’est bruyant autour dehors et ça a duré toute la nuit et je pense que c’est pareil tout les jours . Établissement vétuste et en mauvais état . Personnel pas très accueillant accueil plutôt froid sur le moment sauf le réceptionniste de nuit qui est vraiment très sympathique et agréable . Côté propreté une horreur ! Bout d’ongles du client précédent par terre dans la salle de bain , poil et cheveux sur les wc et le sol … bref je n’y retournerai pas autant payer un peu plus cher et être bien . J’aimerai ajouter que j’ai remarqué que à chaque fois que je réserve avec expédia ou un autre site connu je me vois attribuée les chambres les plus défavorables . Cette fois ci une chambre pour personne à mobilité réduite qui n’est pas adapté pour moi pour le coup surtout pour la salle de bain et ça arrive très souvent.
Stayed 1 night in Oct 2022
Response from la réception on 1 Nov 2022
Bonjour et merci de votre commentaire.Nous sommes navrés de constater que votre séjour ne vous ait pas pleinement satisfaite.Nous réservons toujours le meilleur des accueil à nos clients, aussi, si celui-ci vous a parût froid, vous accepterez toutes nos excuses.Concernant la pororeté de la chambre, soyez assurée que le service concerné a été informé de vos remarquesNous vous avons attribué une chambre, qui certes est accessible pour personne à mobilité réduite mais rien n'empêche qu'une personne mobile l'occupe, la réception étant disponible 24h/24 (vous le saviez puisque vous avez échangé ave le veilleur de nuit), n'hésitez pas à faire part de vos doléances, une solution vous aurait été proposé.Le fait de réserver par un site ne signifie pas qu'une chambre "défavorable" vous soit attribuée, d'ailleurs, aucune de nos chambres ne peut être qualifiée ainsi.Vous ne souhaitez pas revenir et en sommes navrés.Bien cordialement.

8/10 Good

Pauline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien mais dommage que nous devions quitter à 11h …
Stayed 1 night in Sep 2022
Response from Sandrine Réception on 4 Oct 2022
Bonjour et merci de votre retour.Effectivement, le départ se fait à 11 heures afin que le service d'étage puisse faire les chambres qui doivent être disponibles à 15h.Nous gardons les baggages toutefois si vous voulez profiter de la ville.Nous serions ravis de vous accueillir lors de votre prochain séjour.Bien cordialement.

8/10 Good

Joyez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Sandrine Réception on 30 Sept 2022
Bonjour et merci de votre commentaire.Nous sommes ravis que votre séjour ai été des plus agréables.Nous espérons vous revevoir lors de votre prochain séjour.Bien cordialement.

10/10 Excellent

Achille

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Sandrine Réception on 5 Sept 2022
Bonjour,Merci pour ce retour fort motivant.Nous espérons vous recevoir lors de votre prochain séjour.Bien cordialement.

8/10 Good

gilles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne literie
Stayed 1 night in Jun 2022
Response from Sandrine Réception on 4 Jul 2022
Merci de votre retour. Nous sommes ravis que vous ayez apprécié votre séjour. Nous espérons vous recevoir à nouveau lors de votre prochain séjour. Bien cordialement