"I returned to hotel Ritual this year, and one of the many reasons I always book this hotel was partly for its pool and leisure facilities. The pool area is spacious usually with great staff and a fantastic atmosphere.
During my stay, the pool area was occupied by organised events and large numbers of non-resident visitors for several days, which significantly restricted guests' ability to use the facilities.
There were 3 days during my stay where I was unable to get to the pool area until at least late afternoon which made it all a little redundant
I had issues with trying also obtain the lift key for the beach with the 3 different times I asked I was informed it was unavailable and to check later.
The superior room was spacious, with great facilities and a great sea view. I did however notice a smell of stale smoke from the room on arrival and on one occasion my room was not cleaned because 3pm I was told was too late.
I had a great time as always in torremolinos but I do feel there was a duty to inform me of the multiple events taking place and the restrictions this may have placed on using the facilities and amenities advertised. Had I been aware of the impact this may have had on my trip, I may have chosen alternative accommodation."
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