2 indoor pools, seasonal outdoor pool, open 7 AM to 9 PM, pool umbrellas
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Reviews of TLH Victoria Hotel - TLH Leisure, Entertainment and Spa Resort

3 out of 5
TLH Victoria Hotel - TLH Leisure, Entertainment and Spa Resort
Belgrave Road, Torquay, England

Reviews

7.8

Good

Rating 10 - Excellent. 60 out of 170 reviews" "
Rating 8 - Good. 54 out of 170 reviews" "
Rating 6 - Okay. 33 out of 170 reviews" "
Rating 4 - Poor. 18 out of 170 reviews" "
Rating 2 - Terrible. 5 out of 170 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Maisie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Booked in tlh Victoria online, however my reservation was placed with joining hotel derwent. Staff were able to rectify this and we stayed in Victoria in the end. Room had the necessities but was roasting hot the entire time. Was ok for one night.
Stayed 1 night in May 2024
Response from JCN on 13 May 2024
Thank you for your feedback. I am pleased that the issues you experienced were fully resolved for you.

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Apartment was absolutely horrible , squeaky floor , old stinky carpet , old uncomfortable beds , at least have good comfy beds but no , very very old everything , no worth the money at all , pool ok but not very clean 😢
Stayed 2 nights in Feb 2024
Response from JCN on 15 Mar 2024
Thank you for your review. We are sorry that you were disappointed with your apartment. We always prefer to resolve issues during a customer's stay so they can enjoy their time with us.

6/10 Okay

keith

Travelled with family
Liked: Cleanliness, staff & service
lots of steps and ramps so you need to be pretty fit , i can only imagine it to be a nightmare if your disabled. Not sure how you would get to the swimming pools if disabled lot of steps down. £10 a day to park is a bit steep too.
Stayed 3 nights in Feb 2024
Response from JCN on 13 Feb 2024
Thank you for your review - we appreciate the feedback. You are correct that a combination of older style buildings and the hills of Torquay mean there are steps however there are many alternative routes and ramps around the resort to minimise the steps. There is also an alternative access route to the indoor swimming pools for guests who have difficulty with stairs.

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
The property is very central to the seafront and restaurants. Parking was a complete nightmare with cars left abandoned everywhere so chose to park offsite a couple of minutes away. Over half the price to park on site and easier as well. The facilities were clean and tidy (a little worn/dated) and the room was well presented. The issue we had was how hot the place was. We had the window fully open (January) and we still never used the covers. We had a particularly uncomfortable night due to the heat in the room (and we switched the radiator off). The general Spa facility was ok if you wanted a swim and sauna as well. Overall not bad value for money
Stayed 1 night in Jan 2024
Response from JCN on 13 Feb 2024
Thank you for your review and the feedback. I am sorry you found your room too hot. This is unusual in January although we have experienced both cold and mild weather throughout the month.We hope to see you again in the future.Kind Regards

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Torquay weekend
Great weekend break, yes hotel a little dated but the facilities were fantastic. We stayed in an apartment and booked meals which were lovely
Stayed 2 nights in Nov 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Having 5 hotels in the same group use the same facilities has its advantages and drawbacks. Cheaper yes busy very ! Swimmers would love the pool and small children can swim in the smaller pools. Always book direct as you get better perks.
Stayed 2 nights in Oct 2023
Response from JCN on 27 Oct 2023
Thank you for you feedback. We hope to see you again in the future.

8/10 Good

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
heating not working,was supplied with a heater that was no help,staff said the heating would be on the next day, it was not.get it sorted ASAP
Stayed 2 nights in Oct 2023
Response from JCN on 27 Oct 2023
Thank you for your feedback. I am sorry you felt cold during your stay.

8/10 Good

Matthew, Bristol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property very dated and breakfast was ok
Stayed 2 nights in Sep 2023
Response from JCN on 27 Oct 2023
Thank you for your feedback. We do have an on going programme of refreshment and refurbishment. Our breakfasts are served buffet style and normally prove very popular with our guests as they can choose exactly what they want to eat.

2/10 Terrible

Rob

Stayed 2 nights in Sep 2023
Response from JCN on 27 Oct 2023
Thank you for your score - please contact us if you would like to provide and specific feedback which may help us improve for future visits.

6/10 Okay

Verity Jayne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great staff and service. Very clean, but could with refurbishing all the bedrooms including the bathrooms. Some of the carpets in the corridors downstairs need replacing and repainting. The room we were given was not the picture shown on their website.
Stayed 3 nights in Aug 2023
Response from JCN on 1 Sept 2023
Thank you for your feedback. We are so pleased that you received great service from our team. We do have an on going programme of refreshment and refurbishment so hopefully we will see you again in the future.

6/10 Okay

Kaylie

Travelled with family
Disliked: Property conditions & facilities
The room was dated and the fan we were provided for some form of circulation for our room was unsafe - the cover was held together with an elastic band. On two occasions when being provided with fire safety procedures the group were informed in case of emergency we should run out via the nearest exit. On one occasion no wet floor sign was provided for a recently mopped floor in a communal toilet area. We were always two of the first people to breakfast and on two occasions informed there were no croissants available as the delivery had not come yet.
Stayed 5 nights in Aug 2023
Response from JCN on 27 Oct 2023
Thank you for your review .We have discussed your feedback with our team. Some members of our team do not have English as their first language which can occasionally result in a different way of explaining something. Our fire safety information instructs guest to leave via the nearest exit without delay.

6/10 Okay

Mohammed

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Bad beds
They need to upgrade or get new mattresses. Ther matterss is total springs. very uncomfortable. Every morning woke up stiff and pains.. very disapointed with the beds which is the main thing people book hotels it to get a good stay and sleep. Overal staff were good nite security guy was a very humble lad. On site spa and leisure was good apart from steam room hardly steaming up but yeh all good apart from the beds and sleep
Stayed 4 nights in Aug 2023
Response from JCN on 22 Aug 2023
Thank you for your review. I am sorry you found the bed to be uncomfortable. I do hope you mentioned it during your stay .. we have mattress toppers available if your prefer a softer mattress and we can immediately change a mattress if one is found to be faulty in any way.We are glad that you enjoyed your stay overall and hope to see you again in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean . If anything more directions needed within the hotel to find your way about.
Stayed 1 night in Aug 2023
Response from JCN on 16 Aug 2023
Thank you for your review and feedback. We are a large complex and until you get to know us it can be difficult to find everything despite the signage we have. We do have a Resort Map available that helps customers fin their way around. Printed copies can be requested from reception.

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great holiday
Excellent customer service and food in the restaurant. Bedroom was lovely and bright and airy but bed very uncomfortable with springs. Was given a mattress topper after complaining which made a big difference. We've stayed at TLH three times now and love it but hotels need painting and modernising, looking quite dated.
Stayed 5 nights in Aug 2023
Response from jcn on 9 Aug 2023
Thank you for your feedback. We are so glad that you received great service and enjoyed your stay with us. We do have an on going programme of refreshment and refurbishment and hopefully you will see the actions we have taken when you next visit. We look forward to seeing you again soon.

4/10 Poor

Niels

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from JCN on 16 Aug 2023
Thank you for your review.

8/10 Good

Darya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from JCN on 1 Aug 2023
Thank you for your review - we look forward to seeing you again in the future.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from JCN on 1 Aug 2023
Thank you for your review - it looks like you had a great stay with us - we hope to welcome you back in the future.

10/10 Excellent

Trudy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from JCN on 25 Jul 2023
Thank you for your review - we hope to see you again soon as it looks like you enjoyed your stay with us.

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from JCN on 18 Jul 2023
Thank you for your review - we hope to see you again soon.

6/10 Okay

William

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from JCN on 7 Jul 2023
Thank you for your review. We hop to see you again in the future.

10/10 Excellent

Trudy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and fantastic location
We had a lovely family visit. Excellent facilities and customer service
Stayed 1 night in Jun 2023
Response from JCN on 28 Jun 2023
We are so pleased you enjoyed your stay with us and we hope to see you again soon.

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service
Pleasant hotel. Hotel very dated and the rooms could do with a refurb. However, tidy and bedding was clean. We slept well. The staff were all very welcoming and helpful. The outdoor pool area and bar/restaurant were fab, with the weather being so nice we felt like we were abroad. Kids enjoyed the indoor heated pool too which were clean and a decent size. A few minute walk to the seafront. Plenty of parking across sites £10 for 24 hours which was handy. Overall, we enjoyed our stay and would stay here again.
Stayed 1 night in Jun 2023
Response from jcn on 28 Jun 2023
Thank you for your review. We are so pleased you enjoyed the weather and made use of our facilities.We look forward to seeing you again soon.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from JCN on 28 Jun 2023
Thank you for your review.

6/10 Okay

Sonia

Stayed 1 night in Jun 2023
Response from JCN on 19 Jun 2023
Thank you for your review.

4/10 Poor

Gareth

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Poor
Hotel was really run down. Bed was broken. Noisy and smelt of boiled fish. We’re unable to give me a VAT receipt. Really poor.
Stayed 1 night in May 2023
Response from JCN on 6 Jun 2023
Thank you for your feedback we will fully investigate the issues you have raised in your review and we would like to thank you for bringing them to our attention. As you made payment directly to Expedia we are not able to issue you a VAT receipt. We can not issue VAT receipts where payment is not made directly to us.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from JCN on 30 May 2023
Thank you for your review - we hope to see you again soon.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from jcn on 30 May 2023
Thank you for your review - we look forward to seeing you again when you next visit Torquay.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel
Absolutely fantastic stay. Nothing too much trouble for the staff. Food excellent. Staff friendly. Only one negative is that you have to serve yourself for evening meal no waitress service and when i stay in a hotel i do like to be waited on in the restaurant.
Stayed 4 nights in May 2023
Response from jcn on 18 May 2023
Thank you for your review. We are so glad you had a great stay with us and we look forward to seeing you again in the future.

8/10 Good

Anthony

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
3* Hotel with great facilities
The hotel itself is very dated and tired, and appears to mostly cater for pensioners, however the facilities were fantastic for our family trip. My 3 and 6 year olds loved the indoor swimming pool complex and the arcade, both were excellent. The location is about 10 minute walk to the beach and 20 minute walk from Torquay marina
Stayed 1 night in Apr 2023
Response from JCN on 21 Apr 2023
Thank you for your feedback. We are so glad that you enjoyed the facilities we offer. We hope to see you again in the future.

4/10 Poor

Hajin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staying started bad by having limited to no parking, we had to go around twice to find a parking spot. There were no towels in the room when we got there, we had to go to reception and ask for some. The reception persons were all in a bad mood throughout our stay and were doing the minimum function. The breakfast we got was decent, and some staff were helpful, you could see they were really trying and quite busy helping restock. However, when prompted to help us with some croissants, they went to check if the kitchen is still open and never came back with an answer. While still having coffee with a fully buttered toast, a staff member came to clean up. It felt as though they were kicking us out despite other patrons being in and it wasn’t around closing time, with plenty of other free tables. Overall we wouldn’t recommend, awful parking, decent pool, unfriendly staff.
Stayed 2 nights in Apr 2023
Response from JCJ on 21 Apr 2023
Thank you for your feedback. We have 7 car parks with 296 spaces which over the Easter bank holiday weekend were very busy. Alternative parking is available in very close proximity to the hotel.I am sorry you felt rushed during breakfast service and our team to be unfriendly. Please rest assured we will monitor this closely as it is unusual feedback for us to receive.

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful polite staff food was lovely
Stayed 2 nights in Mar 2023
Response from JCN on 21 Apr 2023
Thank you for your comments. It was great to see you enjoyed the meals you had with us - such an important part of a break away! We hope to see you again in the future.

10/10 Excellent

Frankie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
60 th Birthday
We had a fantastic time and will definitely be staying there again
Stayed 2 nights in Mar 2023
Response from JCN on 21 Apr 2023
Thank you for your review - we look forward to welcoming you back.

8/10 Good

Matthew

Business traveller
Liked: Staff & service
As with all TLH properties the rooms and buildings are in desperate need of renovation, however, the rooms are large and comfortable, beds comfortable. The staff are excellent and the breakfast is always of excellent quality. We've never had the evening meals but they always look excellent. The facilities on site are second to none, pools and steam room etc, bowling facilities and snooker tables etc.
Stayed 3 nights in Mar 2023
Response from JCN on 23 Mar 2023
Thank you for your feedback. We are so glad that you enjoyed all the facilities we offer. We hope to see you again soon.

8/10 Good

Charlotte

Stayed 1 night in Feb 2023
Response from JCN on 23 Mar 2023
Thank you for your review.

6/10 Okay

Lloyd

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Everything was very good all round. Not worried about having the apartment serviced but had trouble getting toilet roll soap etc... ever aksed the cleaner to drop some inside the door . She said she would and then didn't. Had to go to reception. When i saw her the next day she ignored me. About from that small thing Everything was very good. No complaints.
Stayed 3 nights in Feb 2023
Response from JCN on 23 Mar 2023
Thank you for your feedback. I am so sorry you did not receive the toiletries that you asked for. We are glad that overall everything was good and we hope to see you again in the future.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Siobhan

Stayed 1 night in Dec 2022

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
This was our 2nd stay here, this time we choose to stay in the apartments. It was clean and spacious, the staff at Alberts bar was really helpful and friendly. Planning on coming back next year.
Stayed 2 nights in Oct 2022
Response from JCN on 31 Oct 2022
Thank you for your review. We are pleased to see that you enjoyed your stay with us and we look forward to seeing you again next year.

4/10 Poor

Kelly

Stayed 3 nights in Oct 2022
Response from JCN on 31 Oct 2022
Thank you for your review.

4/10 Poor

Steph

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was clean and tidy but bed uncomfortable, no toiletries in bathroom room run down
Stayed 3 nights in Oct 2022
Response from JCN on 31 Oct 2022
Thank you for your review. We are sorry the bed was uncomfortable. We do provide mattress toppers for guests who prefer a softer mattress.

4/10 Poor

Andrea

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was expecting better food and service really poor
Stayed 1 night in Oct 2022
Response from JCN on 24 Oct 2022
We are sorry you were disappointed. If you would like to contact us with further details we will investigate. We would urge all customers to let us know of any concerns during their stay so we can ensure they enjoy their time with us.

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Big band dance weekend
Car parking at hotel was a bit challenging. It may be wise to consider travel by train ... Could easily walk between hotels and facilities using the internal walk ways. Staff very friendly and helpful. Nice crisp white table cloths. Good buffet breakfast and dinner. Excellent selection of teas and machine made coffees after meals Room comfortable with shower over bath and tea & coffee making facilities. Great live band for the evening dances!
Stayed 2 nights in Sep 2022
Response from JCN on 11 Oct 2022
We are so pleased that you enjoyed your stay with us. We hope to see you again in the future.

4/10 Poor

Zoe

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dissapointing
Stayed 2 nights in Sep 2022
Response from jcn on 26 Sept 2022
Thank you for posting a review. It would appear that you found something disappointing for which we are sorry. Our reception team would have been happy to help during your stay.

4/10 Poor

Sylvia

Stayed 2 nights in Sep 2022
Response from jcn on 26 Sept 2022
Thank you for your review.

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the outdoor pool area very spacious plenty beds by the pool
Stayed 4 nights in Sep 2022
Response from jcn on 26 Sept 2022
Thank you for your review - we are so glad you made use of our swimming pools. we hope to see you again in the future.

8/10 Good

Neva ann

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice place everything you eant in one place good location fruendly staff comfortable rooms and good facilitues
Stayed 2 nights in Sep 2022
Response from JCN on 14 Sept 2022
Thank you for your review. It was great to see that you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Samantha

Travelled with partner
Just stayed here hotel needs a makeover .pool was nice coudnt sit by outdoor pool as always full no sunbeds .tables outside werent cleaned was food left on tables and glasses .also there was a young boy cleaning the indoor pool while people were swimming in it.coudnt they do this when pool was closed.breakfast was very tasty . No parking spaces either .
Stayed 2 nights in Aug 2022
Response from JCN on 7 Sept 2022
Thank you for your review - we appreciate the feedback.

2/10 Terrible

Robert

Stayed 2 nights in Aug 2022
Response from Jcn on 31 Aug 2022
Thank you for your review. Your score indicates you were unhappy with your stay for which we apologise. Hopefully you made the hotel aware of any concerns you had while you were here.

6/10 Okay

Lucy

Travelled with partner
Liked: Staff & service, amenities
Parking was a problem as its a big hotel and only a limited number of free parking spaces. You could park opposite at leisure centre for £10 for 24hr or there were a few streets a 5 minute walk away for free. Check in was smooth. Room was ok, we had a sea view which was nice but windows were so dirty inside and out that it spoilt that view. We had to ask for extra pillows as only one each on arrival but that was quickly rectified by Reception staff. Towels and bedding were clean and fresh. Breakfast was ok, its buffet style. Sausages were cheap and tomatoe sauce was nasty. All the staff in restaurant were very nice though and would get anything you asked for quickly. The Swimming pool itself was pleasant but changing rooms were in need of a hose down and the poolside surround was covered in gritty sand so was unpleasant to walk on so recommend taking flip flops. The drink prices in the bars are ok and the food served in Alberts bar was very tasty. Evening entertainment was exceptional and fun. The games room is well equipped and would keep kids entertained for hours. Overal happy with our stay.
Stayed 2 nights in Aug 2022
Response from jcn on 31 Aug 2022
Thank you for your feedback as it allows us to maintain and where necessary improve our guest offering. It was great to see that overall you were happy with your stay and we hope to see you again in the future.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Chat
The bed didn't seem like a Double and the mattresses where to hard and pillows to softed on Double and single beds. Dinner restaurant we could not get into for Dinner or breakfast.
Stayed 3 nights in Aug 2022
Response from jcn on 23 Aug 2022
Thank you for your feedback. We do offer mattress toppers if guests find our mattresses too firm - these can be requested at reception.I am sorry that our dining room was full I hope our team suggested dinner in our Bistro or one of our other hotel restaurants on site. We hope you will consider staying with us again on your next visit to Torquay.