In-room safe, desk, laptop workspace, blackout curtains

Reviews of Tru By Hilton Toronto Airport West

2.5 out of 5
Tru By Hilton Toronto Airport West
6905 Dixie Road, Mississauga, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 574 out of 839 reviews" "
Rating 8 - Good. 181 out of 839 reviews" "
Rating 6 - Okay. 37 out of 839 reviews" "
Rating 4 - Poor. 20 out of 839 reviews" "
Rating 2 - Terrible. 27 out of 839 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jerome

Liked: Property conditions & facilities
Not explored yet
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Jerome,Thank you for taking the time to share your experience at TRU By Hilton. We're delighted to hear that you had an enjoyable stay with us!At TRU, we strive to provide an exceptional experience for all our guests, and your feedback is invaluable in helping us achieve that goal. If there are any specific areas where you feel we could improve and elevate your experience to a 5-star level, please do not hesitate to share your thoughts with us.We appreciate your patronage and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

2/10 Terrible

Steve

Liked: Property conditions & facilities
We had a really terrible time getting the shuttle to pick us up
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Steve,We sincerely apologize for the inconvenience you experienced with our shuttle service during your stay at TRU By Hilton. Your feedback is crucial to us, and we regret that we fell short of your expectations in this regard.Please know that we take your concerns seriously and will address them promptly with our team to ensure that such issues are rectified and do not recur in the future. We understand the importance of reliable transportation for our guests, and we apologize for any frustration or inconvenience caused.We value your patronage and hope for the opportunity to make it right during any future visits. If there's anything else we can assist you with or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly.Warm regards,

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ashu on 28 May 2024
Dear Thomas,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Adrian,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

8/10 Good

kais

Travelled with partner
Liked: Property conditions & facilities
Property is good but in busy place, nothing around.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Kais,Thank you for taking the time to share your feedback about your recent stay at TRU By Hilton. We're pleased to hear that you found our property to be satisfactory.Regarding your observation about the surrounding area, we understand that our location may not offer as many nearby amenities as some guests might prefer. While our property is situated in a bustling area, we apologize if it did not fully meet your expectations in terms of nearby attractions or conveniences.We always strive to provide a comfortable and enjoyable stay for all our guests, and we appreciate your input as it helps us identify areas where we can improve. Should you have any specific preferences or requirements for your next visit, please don't hesitate to let us know, and we'll do our best to accommodate you.Thank you again for choosing TRU By Hilton, and we hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Yolanda,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast. They supplied free toothbrush and paste.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Hector,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tru By Hilton Toronto Airport West was a great value for our stay. The amenities were more than we expected and the breakfast options that are included were excellent.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear John,Thank you so much for your glowing review of TRU By Hilton Toronto Airport West! We're thrilled to hear that you found our hotel to be a great value for your stay and that our amenities exceeded your expectations.Providing excellent value and top-notch amenities are top priorities for us, so we're delighted to hear that you enjoyed the breakfast options included in your stay. We believe that a good breakfast sets the tone for the day, and we're glad we could contribute to making your stay even more enjoyable.We truly appreciate your kind words and recommendation, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,

8/10 Good

Sergei, Barrie

Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Sergei,Thank you for taking the time to share your experience at TRU By Hilton. We're delighted to hear that you had an enjoyable stay with us!At TRU, we strive to provide an exceptional experience for all our guests, and your feedback is invaluable in helping us achieve that goal. If there are any specific areas where you feel we could improve and elevate your experience to a 5-star level, please do not hesitate to share your thoughts with us.We appreciate your patronage and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Maricela, Teulon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acceptable
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Maricela,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Simone

Staff are very helpful. Area is not easy to walk around
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Simone,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I choose this hotel due to the reviews, i was a little scared due to the price, but i decided to give it a chance and definetly im amazed. Staff is so helpful, hotel is super clean, details are the best. They have a minimarket at the lobby where you can find some pharmacy/grocery items so you dont have to go out of the property (that was awesome as i only wanted to rest all day), there was a make up remover wipe in the bathroom (i loved that), towels smell really clean, bed is super comfortable, the best part is the price, i have stayed in much more expensive hotels getting half of the amenities here. I arrived before check in and i was able to get into my room before just paying a fee. This hotel is a hidden gem.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Valeria,Thank you immensely for your glowing review of TRU By Hilton! We are absolutely thrilled to hear that you had such a wonderful experience with us.It brings us great joy to know that our hotel exceeded your expectations and provided you with a comfortable and enjoyable stay. We take pride in providing exceptional service, and we're delighted that our staff could assist you during your time with us.We're thrilled that you appreciated the cleanliness of our hotel, as well as the attention to detail in our amenities. It's fantastic to hear that you found our mini-market convenient and that our in-room amenities added to your comfort.Your kind words about our pricing and value mean the world to us. We strive to offer our guests the best possible experience at an affordable price, and we're delighted to hear that you found our hotel to be a hidden gem.Thank you once again for choosing TRU By Hilton, and we can't wait to welcome you back for another amazing stay in the future!Warm regards,

10/10 Excellent

roystan

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 5 nights in Feb 2024
Response from Ashu on 28 May 2024
Dear Roystan,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

8/10 Good

Kyara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Ashu on 28 May 2024
Dear Kyara,Thank you for taking the time to share your experience at TRU By Hilton. We're delighted to hear that you had an enjoyable stay with us!At TRU, we strive to provide an exceptional experience for all our guests, and your feedback is invaluable in helping us achieve that goal. If there are any specific areas where you feel we could improve and elevate your experience to a 5-star level, please do not hesitate to share your thoughts with us.We appreciate your patronage and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Hemant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staaf was very good and helpful
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Hemant,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Yo maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 😊
Stayed 2 nights in May 2024
Response from Ashu on 28 May 2024
Dear Yo Maya,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Cary

Travelled with group
Clean, well appointed room with easy access to the airport.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Cary,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was seamless. Staff was efficient and so friendly. Beds were very comfortable
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Gail,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay and the staff made me feel at home!
Stayed 2 nights in May 2024
Response from Ashu on 28 May 2024
Dear Yasser,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Jessica,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Jubril

Liked: Amenities
The ambience was really nice. I love the bed as well. Staff members nice overall.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Jubril,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Kerollos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff is cheerful, hotel was clean and breakfast was good
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Kerollos,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Nasir

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and very clean rooms
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Nasir,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

6/10 Okay

Shamik

Travelled with family
Liked: Cleanliness
Not bad for a short stay. The beds aren't big enough, definitely not queen though it says queen bed. The rooms look little incomplete without having any coffee maker, microwave etc, so might not prefer for a long stay. Breakfast options are too limited. Some of the staffs are friendly, cordial, though not too proactive. Won't say it was a bad stay, but would have to rate as okay.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Shamik,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay at TRU By Hilton. Your comments are valuable to us as we continuously strive to improve our guest experience.We regret that the size of the beds did not meet your expectations, and we apologize for any confusion regarding the room amenities. We will certainly take your suggestions into consideration as we assess our offerings to better accommodate our guests' needs.Regarding breakfast options, we understand the importance of providing a variety of choices to our guests and will review our current offerings to see where improvements can be made.We appreciate your recognition of our friendly staff members, and we will ensure that your feedback regarding proactive service is shared with our team for further improvement.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future with an improved experience.Warm regards,

10/10 Excellent

Pierre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean and in new condition. Free airport shuttle is a big plus. It simplify things so much. Friendly staff too.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Pierre,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Devern, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Devern,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had amazing friendly staff! Pool was wonderful, breakfast was good and the bed was comfy!
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Kelly,Thank you so much for your wonderful review of TRU By Hilton! We're absolutely thrilled to hear that you had such a fantastic experience during your stay with us.It's fantastic to hear that you found our staff to be amazing and friendly. Providing exceptional service is our top priority, and we're delighted that our team made your stay memorable.We're glad you enjoyed our pool, breakfast, and found our beds to be comfy. We strive to provide a comfortable and enjoyable experience for all our guests, and we're delighted that we could exceed your expectations.Thank you once again for choosing TRU By Hilton, and we look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Figen

Liked: Cleanliness, staff & service, property conditions & facilities
It’s renovated & clean. Airport runway is adjacent & despite sound proofing can hear planes landing. Guest rooms slamming.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Figen,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

leslie

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Leslie,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stuff clean place
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Erik,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable facility...
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Blair,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle was quick, even after midnight. Breakfast was great. Staff was so helpful to shuttle an item to the airport that we had forgotten in the room.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Elaine,Thank you for your fantastic review of TRU By Hilton! We're thrilled to hear that your stay with us was nothing short of exceptional.We're delighted that our airport shuttle service met your needs, even during the late hours of the night. Ensuring prompt and reliable transportation for our guests is a priority, and we're glad to hear that we succeeded in this regard.It's wonderful to hear that you enjoyed our breakfast offerings, and we're thrilled that our staff could assist you with retrieving the item you had forgotten in your room. Providing helpful and attentive service is at the heart of what we do, and we're pleased that our team could go above and beyond to accommodate you.Thank you once again for choosing TRU By Hilton, and we look forward to welcoming you back for another outstanding stay in the future!Warm regards,

8/10 Good

Deborah

Travelled with family
I was surprised the shuttle only went once per hour. I’m glad we made the shuttle as the actual pick up times on both ways, was actually 10-15 minutes earlier than we had been told. All staff were very polite.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Deborah,Thank you for choosing TRU By Hilton for your recent stay. We appreciate your feedback regarding our shuttle service and apologize for any inconvenience caused by the hourly schedule.We regret any confusion regarding the shuttle pick-up times and appreciate your understanding. We'll review our communication processes to ensure accuracy in providing pick-up times to our guests.We're delighted to hear that our staff provided polite and courteous service throughout your stay. Guest satisfaction is our top priority, and we're pleased that our team members contributed positively to your experience.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, clean, modern. The shampoo/conditioner/bodywash seemed to be very low quality but that’s a minor inconvenience. Monisha checked us in when we got there and she was lovely, helpful, and got us checked in quickly after a long day.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Stephanie,Thank you for choosing TRU By Hilton for your stay, and for taking the time to share your experience with us. We're pleased to hear that you found our rooms to be nice, clean, and modern.We apologize if the quality of our toiletries did not meet your expectations. We'll certainly take your feedback into consideration as we strive to improve our amenities to better satisfy our guests.We're delighted to hear that Monisha provided you with excellent service during your check-in process. Providing a seamless and efficient check-in experience is important to us, especially after a long day of travel.Thank you once again for your feedback, and we hope to welcome you back to TRU By Hilton in the future for an even more enjoyable stay.Warm regards,

8/10 Good

lee

Liked: Staff & service
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Lee,Thank you for taking the time to share your experience at TRU By Hilton. We're delighted to hear that you had an enjoyable stay with us!At TRU, we strive to provide an exceptional experience for all our guests, and your feedback is invaluable in helping us achieve that goal. If there are any specific areas where you feel we could improve and elevate your experience to a 5-star level, please do not hesitate to share your thoughts with us.We appreciate your patronage and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff are incredibly friendly and helpful.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Kathryn,Thank you for your kind words! We're thrilled to hear that you had a great experience with our front desk staff during your stay at TRU By Hilton.Ensuring our guests feel welcomed and supported is a top priority for us, and we're delighted that our team members were able to provide you with friendly and helpful service throughout your stay.We truly appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ashu on 28 May 2024
Dear Victoria,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought this hotel was far better than many we’ve stayed in that had higher “star” ratings. It was clean, comfortable and had a very friendly vibe. The free airport shuttle service was great as well. I would definitely stay there again for a layover or early flight.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Nancy,We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience at TRU By Hilton.Providing a clean, comfortable, and welcoming environment for our guests is our top priority, and we're delighted that you found our hotel to exceed your expectations.We're glad to hear that our free airport shuttle service added to the convenience of your stay. Ensuring that our guests have a seamless and stress-free experience, especially during layovers or early flights, is important to us.Thank you for choosing TRU By Hilton, and we look forward to welcoming you back for another enjoyable stay in the future!Warm regards,

10/10 Excellent

Cassie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and felt good to stay in. The staff were exceptional and breakfast was great!!! Only downfall is pretty limited dining options closeby
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Cassie,Thank you for choosing to stay at TRU By Hilton and for taking the time to share your feedback with us.We're thrilled to hear that you found our hotel to be clean and comfortable, and that our staff provided exceptional service during your stay. Ensuring our guests feel welcomed and well taken care of is always our priority.We're glad you enjoyed our breakfast offerings! Providing a great start to the day is important to us, and we're delighted that you found it to be great.We apologize for any inconvenience you experienced due to limited dining options nearby. We understand the importance of having a variety of dining choices available, and we'll certainly take your feedback into consideration as we strive to enhance our guests' experiences.Thank you once again for your feedback, and we hope to welcome you back to TRU By Hilton in the future for another wonderful stay.Warm regards,

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. New.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Denise,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Richard

Travelled with family
Fast, friendly service.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Richard,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and breakfast was great.
Stayed 1 night in May 2024
Response from MGMT Dept. on 10 May 2024
Dear Jamie,Thank you so much for taking the time to leave such a wonderful 5-star review of your recent stay at TRU by Hilton! We are thrilled to hear that you had an exceptional experience with us.At TRU, we strive to provide our guests with comfortable accommodations, excellent service, and a memorable stay, so it's incredibly rewarding to know that we succeeded in meeting your expectations.Your valuable words truly motivate us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to TRU by Hilton for another outstanding stay in the future!Warm regards,

8/10 Good

Joan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Joan,Thank you for taking the time to share your experience at TRU By Hilton. We're delighted to hear that you had an enjoyable stay with us!At TRU, we strive to provide an exceptional experience for all our guests, and your feedback is invaluable in helping us achieve that goal. If there are any specific areas where you feel we could improve and elevate your experience to a 5-star level, please do not hesitate to share your thoughts with us.We appreciate your patronage and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Mark

Stayed 1 night in May 2024

10/10 Excellent

Connor

Stayed 2 nights in May 2024
Response from Ashu on 28 May 2024
Dear Connor,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

8/10 Good

Christine, Calgary

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was average. Cold options (bagels, bread, yogurt, cereal, etc) were good but the hot options (turkey sausages, eggs) were not tasty. I did like their mini waffle option. Beds were comfortable, room was clean and pretty quiet. The airplanes were noisy but at least they stop for most of the night. Everything worked really well and was newly renovated. The decor had a young & trendy vibe. We only stayed one night and didn't use the airport shuttle, fitness room or pool.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Christine,Thank you for choosing TRU By Hilton for your recent stay, and for taking the time to provide us with your feedback.We're glad to hear that you found our cold breakfast options to your liking, but we apologize that the hot options did not meet your expectations. Your feedback regarding the taste of the hot items is valuable to us, and we will certainly take it into consideration as we strive to improve our breakfast offerings.It's great to hear that you enjoyed our mini waffle option and found our beds comfortable. We're also pleased that you found our newly renovated rooms to be clean, quiet, and equipped with everything you needed for a comfortable stay.We apologize for any inconvenience caused by noise from passing airplanes. We understand that this can be disruptive, and we appreciate your understanding.We're glad that you found everything to be in good working order and that you appreciated the young and trendy vibe of our decor.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to TRU By Hilton for another enjoyable stay in the future.Warm regards,

6/10 Okay

Fiona

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shuttle service wasn’t great. Driving but reckless and the van looked a bit crappy. You hear every plane going over head plus It was super warm in the room so at night I turned on the airconditioning and that was so terribly noisy. I was only there for a few hours. A Plus: when I could not get breakfast on time they opened earlier for me plus they let my husband stay for free.
Stayed 1 night in May 2024
Response from Ashu on 28 May 2024
Dear Fiona,Thank you for taking the time to provide feedback on your recent stay at TRU By Hilton. We sincerely apologize for the shortcomings you experienced during your brief visit.We regret to hear that the shuttle service did not meet your expectations and that you found the driving to be reckless. Providing safe and comfortable transportation for our guests is paramount, and we will address your concerns with our team to ensure improvements are made.We apologize for any disturbance caused by noise from passing planes and the air conditioning unit in your room. Your comfort is important to us, and we will take steps to address these issues promptly.We're pleased to hear that our staff accommodated your request for an early breakfast and allowed your husband to stay for free. We strive to provide exceptional service to all our guests, and we're glad we could make these accommodations for you.Once again, we apologize for the inconveniences you experienced and appreciate your feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

2/10 Terrible

Shanda

Shuttle was in an MVC on route to airport. Zero assistance from hotel, police not called and passengers left to uber themselves.
Stayed 1 night in May 2024
Response from Gian on 7 May 2024
Hello Shanda,Thank you for taking time to express your concern.We do apologize for what happened on your way to the airport. We have escalated this to the shuttle driver to check what happened and as a result, we will cover the uber expense that you had that time. We do apologize again, on behalf of our team for the inconvenience that has caused you. We hope we can welcome you again.Sincerely,GianManager on Duty

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very spacious, with a very comfortable bed, would definitely stay here again
Stayed 3 nights in May 2024
Response from AShu on 9 May 2024
Dear Carol,Thank you so much for taking the time to leave such a wonderful 5-star review of your recent stay at TRU by Hilton! We are thrilled to hear that you had an exceptional experience with us.At TRU, we strive to provide our guests with comfortable accommodations, excellent service, and a memorable stay, so it's incredibly rewarding to know that we succeeded in meeting your expectations.Your valuable words truly motivate us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to TRU by Hilton for another outstanding stay in the future!Warm regards,

10/10 Excellent

Paul, Fayetteville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Mgmt Dept. on 9 May 2024
Dear Paul,Thank you so much for taking the time to leave such a wonderful 5-star review of your recent stay at TRU by Hilton! We are thrilled to hear that you had an exceptional experience with us.At TRU, we strive to provide our guests with comfortable accommodations, excellent service, and a memorable stay, so it's incredibly rewarding to know that we succeeded in meeting your expectations.Your valuable words truly motivate us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to TRU by Hilton for another outstanding stay in the future!Warm regards,