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Excellent hotel stay. The best bed of our 16-day trip. Free cookies and coffee in the lobby is a welcoming touch, especially after a day of travel. Enjoyed the people, the restaurant, the area. All around excellent visit. Good face for Toronto (Etobicoke).
Rooms were clean, convenient parking. Mall within walking distance. No issues checking in or out. Would definitely stay again.
James
Stayed 3 nights in May 2024
10/10 Excellent
Alireza
20 May 2024
Alireza
Stayed 1 night in May 2024
6/10 Okay
Katie
Travelled with family
19 May 2024
Liked: Cleanliness, staff & service
Offers no continental breakfast as of Covid rules?Its spring 2024.
Bathroom fan broken
Katie
Stayed 1 night in May 2024
2/10 Terrible
Jordan
18 May 2024
Jordan
Stayed 1 night in May 2024
6/10 Okay
Liliana
Travelled with family
16 May 2024
Disliked: Staff & service
dental kit wasn't available
Liliana
Stayed 1 night in May 2024
Response from Management on 17 May 2024
Thank you for bringing this to our attention. We apologize for the inconvenience of the dental kit not being available during your stay. Ensuring that essential amenities are consistently provided is important to us, and we'll address this issue promptly to ensure it doesn't happen again in the future. If there's anything else we can do to improve your experience, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a better stay.
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. Providing a comfortable and convenient experience for our guests is always our top priority. We're delighted that you found our location convenient and our amenities satisfactory. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Safe travels!
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. Providing a comfortable and convenient experience for our guests is always our top priority. We're delighted that you found our location convenient and our amenities satisfactory. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Safe travels!
4/10 Poor
Jane
12 May 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The stay from Wed to Sunday was excellent.... clean and modern
Good parking great bed and bedding.
Being in a car accident recently and having to use a walker. The key to the room only worked twice. So I had to have a friend stay with me just to walk to the office for an entry key.
First 2 days I left the door ajar.
So inconvenient, more pain and complaining.
Jane
Stayed 1 night in May 2024
Response from Guest Relations on 17 May 2024
Dear Jane,While we're happy to know that our clean, modern accommodations impressed you during your visit, we apologize for any issues with the door. Your feedback regarding this matter is gratefully received and we'll be sure to have our maintenance team look into your comments further. Please consider coming back to join us again soon; we're confident that we can impress you.
10/10 Excellent
Tenzing
Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. Providing a comfortable and convenient experience for our guests is always our top priority. We're delighted that you found our location convenient and our amenities satisfactory. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Safe travels!
6/10 Okay
Rob
10 May 2024
Typical mid to low range accomdation.
Rob
Stayed 1 night in Feb 2024
Response from Management on 17 May 2024
Thank you for your feedback. We appreciate your perspective on our accommodation. We strive to offer a comfortable stay at an affordable price point. If there are any specific areas you believe we can improve upon to enhance your experience, please let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.
We needed a reasonably priced hotel close to the downtown airport. This fit the bill exactly.
Carol
Stayed 1 night in May 2024
Response from Management on 9 May 2024
We're thrilled to hear that our hotel met your needs perfectly! Providing a convenient location at a reasonable price is something we strive for, and we're glad that we could offer you just that during your stay.Being close to the downtown airport definitely has its advantages, especially for travelers looking for convenience and efficiency. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future!
hank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. Providing a comfortable and convenient experience for our guests is always our top priority. We're delighted that you found our location convenient and our amenities satisfactory. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Safe travels!
Poorly laid out. Hard to get bags up stairs. The whole floor was carpeted so hard to roll bag once you lift them up the stairs ( no elevator). No fridge, or hot water for tea in rooms.
Vince
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Vince,Thank you for taking the time to leave your review. Please accept our apologies for any inconvenience you experienced during your recent stay. Rest assured, your feedback is appreciated and will be taken into consideration as we continue making improvements for our valued guests. Our friendly staff members are always available to assist our guests with any concerns they have as well. Nevertheless, it was a pleasure hosting you, and we hope to have the chance to welcome you back for a more exceptional stay in the future.
2/10 Terrible
Cole
7 Apr 2024
Cole
Stayed 1 night in Apr 2024
Response from Management on 3 May 2024
If there were any areas where we could have improved, please let us know. Your feedback helps us enhance our services.
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience with us.
2/10 Terrible
Kwame
26 Mar 2024
Kwame
Stayed 1 night in Mar 2024
Response from Management on 19 Apr 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your stay didn't meet your expectations. Could you please provide more details about what went wrong so we can address any issues and improve our service? Your input is invaluable to us. Thank you."
8/10 Good
Ruth
Business traveller
10 Mar 2024
The room is excellent. The bathroom shower enclosure is excellent. Very clean. Very comfortable bed. TV is perfect. The location next or on top of the QEW freeway makes for a noisy night but you are seconds from this major road!
The coffee bar offerings were very limited. Having 2 open cookie jars is a safety risk. Would not pass public health inspection.
Ruth
Stayed 1 night in Mar 2024
Response from Management on 15 Mar 2024
Thank you for your detailed feedback! We're thrilled you enjoyed our excellent room, bathroom amenities, and comfortable bed. We apologize for any noise disturbances from our proximity to the QEW freeway and have taken note of your concerns regarding the coffee bar and cookie jars for further improvement. Your safety and satisfaction are our top priorities. We hope to welcome you back for an even better experience in the future
Thank you so much for your kind words and glowing review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our utmost priority, and we're grateful for the opportunity to serve you. Looking forward to welcoming you back soon!
Thank you so much for your kind words and glowing review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our utmost priority, and we're grateful for the opportunity to serve you. Looking forward to welcoming you back soon!
Thank you so much for your kind words and glowing review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our utmost priority, and we're grateful for the opportunity to serve you. Looking forward to welcoming you back soon!
Thank you so much for your kind words and glowing review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our utmost priority, and we're grateful for the opportunity to serve you. Looking forward to welcoming you back soon!
Paid but couldn’t stay as visa didn’t match reservation but 2 people while in office came down to say bugs in room n discusting. So happy they wouldn’t let me stay but mad I had to pay
Jay
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Jay,We are disheartened to learn that you could not stay with us, and we apologize for the payment issue at check-in. Please know we take reports of unwanted visitors seriously, so rest assured we will have our pest control provider thoroughly investigate our accommodations. Additionally, we will speak with our housekeeping team to ensure our rooms are in tip-top condition. Regarding refunds, please reach out to the third-party site you booked through, as they would be best equipped to handle such matters. Thank you for your feedback, and we wish you all the best.
Thank you so much for your kind words and glowing review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our utmost priority, and we're grateful for the opportunity to serve you. Looking forward to welcoming you back soon!
6/10 Okay
Hou Fa, Waterloo
1 Feb 2024
Liked: Cleanliness, staff & service
Hou Fa
Stayed 1 night in Jan 2024
Response from Management on 27 Feb 2024
Thank you so much for your kind words and glowing review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our utmost priority, and we're grateful for the opportunity to serve you. Looking forward to welcoming you back soon!
Thank you so much for your kind words and glowing review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our utmost priority, and we're grateful for the opportunity to serve you. Looking forward to welcoming you back soon!
10/10 Excellent
Robin
Travelled with partner
30 Jan 2024
Liked: Cleanliness, staff & service, amenities
It was great having a Tim Horton’s in the parking lot and a large shopping center a five-minute drive away.
The only issue we had was that there was a very strong headache-inducing smell in the second-floor hallway and stairwell, so we had to hold our breath for a minute or so every time we’d go in or out. I’m not sure whether it was paint stripper or heavy-duty cleaning chemicals or what it was.
Other than that, we thought the property was great and we’d be willing to return there in the future.
Robin
Stayed 1 night in Jan 2024
Response from Management on 5 Feb 2024
We sincerely apologize for any inconvenience caused by the strong smell in the second-floor hallway and stairwell. We were in the process of painting a few rooms, and it seems the odor may have spread further than anticipated. Your patience and understanding are greatly appreciated as we strive to improve our facilities. We're glad to hear that overall you found our property great, and we would be more than happy to welcome you back in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to providing you with an even better experience on your next visit.
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. It's always rewarding to know that our efforts to provide a great experience are appreciated. We look forward to welcoming you back in the future. If there's anything specific you loved about your stay, we'd love to hear more. Safe travels!
10/10 Excellent
Scott
21 Jan 2024
Scott
Stayed 1 night in Jan 2024
Response from Management on 23 Jan 2024
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. It's always rewarding to know that our efforts to provide a great experience are appreciated. We look forward to welcoming you back in the future. If there's anything specific you loved about your stay, we'd love to hear more. Safe travels!"
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. It's always rewarding to know that our efforts to provide a great experience are appreciated. We look forward to welcoming you back in the future. If there's anything specific you loved about your stay, we'd love to hear more. Safe travels!"
There was a picture of the parking lot which was the ultimate factor in booking my stay.
Philip
Stayed 1 night in Jan 2024
Response from Management on 23 Jan 2024
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. It's always rewarding to know that our efforts to provide a great experience are appreciated. We look forward to welcoming you back in the future. If there's anything specific you loved about your stay, we'd love to hear more. Safe travels!"
Great little motel ! Clean ! It was my second stay there …15 minutes from Downtown Toronto… Huge shopping mall next to it . Will return !!
Valentino
Stayed 1 night in Jan 2024
Response from Management on 23 Jan 2024
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. It's always rewarding to know that our efforts to provide a great experience are appreciated. We look forward to welcoming you back in the future. If there's anything specific you loved about your stay, we'd love to hear more. Safe travels!"
2/10 Terrible
Manpreet kaur
16 Jan 2024
Manpreet kaur
Stayed 1 night in Jan 2024
Response from Management on 23 Jan 2024
Thank you for taking the time to leave a review. We noticed you rated your stay with us as 2 stars, and we sincerely value your feedback. We would love to understand more about your experience and any specific issues you encountered to address them promptly. Your insights are crucial to us in ensuring the best possible stay for our guests. If you could share more details, we would greatly appreciate it. Thank you for your time and feedback.
8/10 Good
Bilal
11 Jan 2024
Liked: Cleanliness, staff & service
3.5
Bilal
Stayed 2 nights in Jan 2024
Response from Management on 17 Jan 2024
Thank you for your positive feedback! We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon.
8/10 Good
Lori
8 Jan 2024
Location
Lori
Stayed 2 nights in Jan 2024
Response from Management on 17 Jan 2024
Thank you for your positive feedback! We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon.
We appreciate your feedback, and we're sorry to hear about your less-than-pleasant experience. Your satisfaction is our priority, and we would like to understand more about the issues you encountered to address them promptly. Could you kindly share more details about your concerns? Your input is valuable in helping us improve.
Thank you for your positive feedback! We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon.
8/10 Good
Moises
3 Jan 2024
Liked: Cleanliness, staff & service
Moises
Stayed 1 night in Dec 2023
Response from Management on 17 Jan 2024
Thank you for your positive feedback! We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon.
4/10 Poor
Santos
1 Jan 2024
Santos
Stayed 1 night in Dec 2023
Response from Management on 23 Jan 2024
Thank you for taking the time to leave a review. We noticed you rated your stay with us as 2 stars, and we sincerely value your feedback. We would love to understand more about your experience and any specific issues you encountered to address them promptly. Your insights are crucial to us in ensuring the best possible stay for our guests. If you could share more details, we would greatly appreciate it. Thank you for your time and feedback.