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Reviews of Alberg L' Auro - Hostel

2 out of 5
Alberg L' Auro - Hostel
Camí de Carrer de Sant Salvador, Tora, Lleida

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Terrible experience—the GPS coordinates and instructions were incorrect and we ended up in the middle of nowhere, with four kids. We called the Albergue for four hours at the number they provided, between check-in hours, no answer. Emailed the property, no answer. We ended up reserving another hotel on the spot after wasting an entire afternoon trying to contact this hotel. We were charged anyway. Not sure if we just couldn’t find the place and no one responds, or whether it doesn’t even exist and we were scammed.
Stayed 2 nights in Jul 2019
Response from Auro Natura team on 19 Jul 2019
Dear customer, We are from Catalonia not Asturias. The Expedia web have a mistake with US postal Code (25750). We've taking a lot of time reclamation this situation anys they not answer us. We give tou suport because put a reclamation yo Expedia. I'Am so sorry for this bad time! Auró team