Indoor pool

Reviews of Residence Inn by Marriott Toledo Maumee

3 out of 5
Residence Inn by Marriott Toledo Maumee
1370 Arrowhead Dr, Maumee, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 280 out of 445 reviews" "
Rating 8 - Good. 101 out of 445 reviews" "
Rating 6 - Okay. 29 out of 445 reviews" "
Rating 4 - Poor. 16 out of 445 reviews" "
Rating 2 - Terrible. 19 out of 445 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfactory
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Apr 2024
Matthew, thank you for choosing Residence Inn Toledo Maumee and sharing your feedback. We're glad to hear that your stay met your expectations and we look forward to exceeding them during your next visit.

8/10 Good

Kristin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Kristin, thank you for choosing Residence Inn Toledo Maumee for your stay and leaving a rating. We're glad to know we provided an experience that met your expectations. We hope to welcome you back for yet another pleasant stay in the future.

10/10 Excellent

Gilbert

Liked: Staff & service, property conditions & facilities
Seemed to be fairly new, very clean and well decorated. It was very nice.
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
Gilbert, thank you for your positive words. It's great to hear that you appreciated the cleanliness and decor at Residence Inn Toledo Maumee. We strive to provide an enjoyable experience for our guests and your review validates our efforts. We hope to welcome you back again soon!

2/10 Terrible

Burroughs

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Marijuana usage extremely heavy in hallways… and had a suite and could only use one shower
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Burroughs, we regret hearing about your recent unpleasant experience. We understand that the concern about the hallways and your suite's shower did not meet your expectations, and we take your feedback very seriously. The comfort and well-being of our guests is a top priority. We are committed to addressing and rectifying any issues promptly. We hope for another opportunity to provide a stay that better suits your needs.

6/10 Okay

Jaymie

Travelled with family
Liked: Staff & service, amenities
The good: Common areas were modern, well kept, and clean. Fireplace and seating areas in the lobby were attractive. Staff were all very friendly and helpful. The full breakfast was a nice addition to the usual amenities: decent protein options, hot foods were indeed warm and fresh, good variety of cold cereals and baked items were offered. Room was mostly reasonable, however, housekeeping did miss a few things that led me to give one less star than I otherwise would have overall. The not-so-nice: Found a used, dirty towel on the floor behind the bedroom door against the wall. Could see popcorn from a previous guest underneath the dresser. There were handprints all over the bed headboard...in positions rather suggestive of how they got there. Ick. Maintenance issue: the plumbing in the shower was rather "loose"...when you turned water on/off, the faucet and fixtures all moved about a half inch. Also, you could see marks on the floor of the tub showing there once used to be some kind of a non-skid mat on the bottom that was no longer there. It could have used one. The tub was small, has a very slick surface, and a rather aggressive slope on the bottom that made footing a bit tricky. This was a real challenge for my senior citizen mom who was traveling with me.
Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
Jaymie, thank you for providing your balanced feedback. We're thrilled to know that you appreciated the modern common areas and our team's friendliness, as well as the full breakfast's variety and quality.We take note of your comments regarding your room. We make cleanliness a top priority and apologize for any oversights. We always strive to improve, and your feedback about your bathroom underscores an opportunity for us to enhance our guest experience.As for the tub surface, we seek to balance safety and comfort. We do understand that everyone's needs vary, and appreciate the time you took to bring this to our attention.We wish for all guests, including your mom, to feel safe and comfortable during their stay. We value your feedback, as it plays a vital role in our continuous improvement effort. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Deanna

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thank you for sharing your perfect rating with us, Deanna!It's wonderful to see how much you appreciated your time at Residence Inn Toledo Maumee! We want everyone to feel right at home at Residence Inn Toledo Maumee. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay. Enjoyed the service and cleanliness.
Stayed 2 nights in Jan 2024
Response from Customer Service on 10 Jan 2024
Erik, thank you for sharing your positive experience at Residence Inn Toledo Maumee! We're thrilled to hear that our commitment to cleanliness and service left a positive impression on you. Please consider coming back for another visit soon. We'd love the opportunity to serve you again.

10/10 Excellent

Tiffany

Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Tiffany, it's great to see such a high rating for your stay at Residence Inn Toledo Maumee. We appreciate you taking the time to score us and we hope to welcome you back for another excellent stay soon. Safe travels.

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
Candace, it's fantastic to hear you had an excellent stay at Residence Inn Toledo Maumee. Thank you for your rating. We are eager to have you back with us for another exceptional experience.

10/10 Excellent

Clark

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Clark, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Residence Inn Toledo Maumee!

8/10 Good

Ryan T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room and great pool worth stay
Family of three (15 yr old) had plenty of space. Clean and spacious. However, the extra pillows for the pull out bed were stained. I brought ones from home so no biggie. Mattress on pull out bed was thinnest I have seen. And we go to hotels often. Son was sore when he woke up. Should have just slept across the couch. Pool and hot tub were big and clean. I was disappointed with no decaf coffee except breakfast. No herbal tea or cocoa except decaf green tea, which I don’t like. Breakfast was not good. Burnt dry omelets. Ham swimming in oily water. Watery oatmeal. Oranges were so bad, I couldn’t tell they were oranges. Food seemed old. All bread products in baggies which was odd. Not a deal breaker. Would happily stay here again. We will just eat out! I could only see one luggage cart for the entire hotel. Never saw it all morning. Had to make multiple trips to car, including a big cooler. Order more carts, please. One elevator said weight limit 250 lbs or one person. In a hotel? Doesn’t seem safe. Just something I thought was strange.
Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Ryan T, it's rewarding to hear that your family appreciated the spaciousness and cleanliness of the Residence Inn Toledo Maumee. We're disappointed to learn that certain aspects weren't to your full satisfaction. The mattress for the pull-out bed is something we can certainly evaluate. We are also committed to making improvements in our beverage selections and breakfast offerings. Your feedback about the luggage carts and the weight limit of the elevator has been noted and will be reviewed. We appreciate your willingness to stay with us again and we look forward to delivering an improved experience on your next visit.

4/10 Poor

Sierra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No dishes in the room No pots TV kept acting up Room had trash under couch Worst stay ever
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Sierra, we value your feedback and are disheartened to hear that your stay didn't meet your expectations. It's concerning to understand that you found the cleanliness of your room and the provided amenities to be less than satisfactory. We prioritize guest comfort, and it's clear we fell short of this during your visit. Please rest assured we'll pass on your comments to our team to ensure improvements are made. We hope for another opportunity to provide you with the elevated experience you deserve.

8/10 Good

charles

Liked: Cleanliness, staff & service
Nice place … but smelled like a fish fry all in the halls , elevator.
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Charles, thank you for your feedback about your recent stay at Residence Inn Toledo Maumee. We're glad you found our establishment nice. Concerning the unusual aroma you encountered in certain areas, rest assured this has been taken note of for further investigation. We hope you'll consider a return visit so we can serve you better in the future.

8/10 Good

Jake

Travelled with family
Liked: Staff & service, room comfort
Good stay overall rooms need updates
Rooms are worn and outdated. Furniture was scratched and chipped, couch was worn and sink holes on every seat. The dishes in the cupboard were sticky, and the dishwasher looked like it needed cleaning. Bed was comfy, lobby was fantastic and friendly staff. Would return and hopefully the room would not be as dingy as this time.
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
Jake, it's great to read you found comfort in our beds and appreciated our welcoming lobby along with our friendly team members at Residence Inn Toledo Maumee. We're sorry to hear about some of the aspects of your stay that weren't up to expectation. Rest assured, we are dedicated to upholding high standards for our guest accommodations. We value your feedback, and we are convinced it will help us improve for your future visits. Thank you for planning to return, we look forward to ensuring a better experience next time.

10/10 Excellent

Naoko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room!
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
Naoko, it's wonderful to hear you enjoyed your stay at the Residence Inn Toledo Maumee! We're thrilled you had a positive experience with your room. We hope to welcome you again in the future for an equally enjoyable visit.

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet place that feels like home.
Stayed 2 nights in Nov 2023
Response from Customer Service on 16 Nov 2023
Kimberly, we're thrilled to hear that Residence Inn Toledo Maumee felt like your home away from home. It's wonderful that you appreciated our tranquil atmosphere. Thanks for staying with us and leaving a great review. We hope to welcome you back again soon.

2/10 Terrible

IAN

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Customer Service on 11 Nov 2023
Ian, it appears there weren't detailed comments to accompany your score, making it challenging for us to understand the exact aspects that left you dissatisfied. If you are willing to share more about your experiences, it would be extremely beneficial for us in making necessary improvements. We continually strive to enhance our guests' stays and your feedback is crucial in this process.

8/10 Good

Crystal

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was delicious
Response from Customer Service on 7 Nov 2023
Crystal, thank you for sharing your experience at the Residence Inn Toledo Maumee! We're delighted to learn you enjoyed our breakfast options. We strive to offer a range of delicious choices to kick-start your morning and we're glad to note this added positivity to your experience. Hope to welcome you back in the future!

8/10 Good

Zacarias

Stayed 1 night in Oct 2023
Response from Customer Service on 19 Nov 2023
We appreciate you sharing this positive rating, Zacarias!The comfort of our guests is important to us so we can't wait to see you back again at Residence Inn Toledo Maumee. We want to share an even more enjoyable experience with you next time.

4/10 Poor

Shawndreka

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not very clean and had a stale smoke smell even though the property was smoke free. The furnishings had large old stains and needed replacing. No iron in the room, went to ask for one at front desk and was told they had to wait for one to become available to bring to room. Only two luggage carts available in the entire hotel and they were rarely available as well.
Stayed 1 night in Oct 2023
Response from Customer Service on 29 Oct 2023
Shawn, it's disappointing to hear about the cleanliness issues you encountered and the undesired smell in your room. Also, we acknowledge your comments about the condition of our furnishings and the lack of an iron. Your mention about limited availability of luggage carts is duly noted. Our team endeavors to make each guest's stay comfortable and seamless, and it's unfortunate we've fallen short in your case. Your points will help us improve our services. We hope for another chance to deliver a more enjoyable stay.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
It was quiet
Stayed 1 night in Oct 2023
Response from Customer Service on 24 Oct 2023
Richard, thank you for sharing your feedback. It's great to see that you enjoyed the tranquil nature of Residence Inn Toledo Maumee as we strive to provide an environment that allows for relaxation and peace. Looking forward to serving you again in the future.

6/10 Okay

Andrea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Although the property was generally clean, quiet and safe overall, my entire floor (2nd floor) smelled strongly of marijuana our entire stay. The elevator smelled strongly of it as well. This was not the greatest thing to smell and be exposed to every single time we left our room. I appreciated the pet policy. I was disappointed to see many others did not clean up after their pet and I ended up stepping in one of these messes when out at dark with my own dog. I also had to call the front desk and request a hairdryer because there was not one in our room. The breakfast was good, definitely above average for a hotel breakfast. The beds were comfortable and the room was nice and clean. I would definitely stay here again but if it smelled like marijuana again, I would definitely be contacting the front desk!!
Stayed 2 nights in Oct 2023
Response from Customer Service on 24 Oct 2023
Andrea, it's disconcerting to hear about your experiences regarding the unwanted odours and a minor setback with your room amenities. We assure you that we aim to uphold the highest possible standards in all our rooms. Our team members are always receptive to guest concerns and work swiftly to rectify any discomfort.It's great to hear that you found our pet policy convenient and enjoyed the above-average breakfast. Your kind words about our comfortable beds and cleanliness are much appreciated.At Residence Inn Toledo Maumee, we're dedicated to improving your entire stay experience and we're looking forward to serving you better in the future.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception desk staff person was great! The dinner suggestion was perfect. The room was huge😊
Stayed 1 night in Sep 2023
Response from Customer Service on 21 Sept 2023
Nancy, we're thrilled to know you had an amazing experience at Residence Inn Toledo Maumee. It's wonderful to hear that our team member's dinner recommendation hit the mark and that you appreciated the abundant space in your room. Thank you for choosing us, and we eagerly await your return visit.

10/10 Excellent

Estralita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Sep 2023
Response from Customer Service on 6 Sept 2023
Estralita, it's wonderful to hear that you had a positive experience with us at Residence Inn Toledo Maumee. We're delighted to know our team members made your stay enjoyable. We're looking forward to your next visit.

8/10 Good

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on 23 Aug 2023
LaToya, it's great to see your high rating for the Residence Inn Toledo Maumee. We're delighted to learn that your stay with us was a pleasant one. If there is anything that could have enhanced your experience, please feel free to share as we're always looking to improve our guests' experience. Thank you and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice with nice people
Stayed 1 night in Aug 2023
Response from Customer Service on 22 Aug 2023
John, thank you for your kind words about Residence Inn Toledo Maumee. We're delighted to hear that you appreciated our property and found our team members amiable. Your satisfaction is our top priority and we hope to see you again in the near future.

10/10 Excellent

FREDERIC

Stayed 2 nights in Aug 2023
Response from Customer Service on 28 Aug 2023
Thanks for the fantastic rating, Frederic!It's outstanding we could exceed your expectations during your stay at Residence Inn Toledo Maumee. We're all looking forward to your next stay with us.

10/10 Excellent

Carmen, Laingsburg

Stayed 1 night in Jul 2023
Response from Customer Service on 19 Aug 2023
Carmen, it's wonderful to hear that you had a great experience at the Residence Inn Toledo Maumee. We appreciate your high rating and would be thrilled to welcome you back should you find yourself in Toledo again. Thank you for choosing our hotel.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet with friendly staff
Stayed 1 night in Jul 2023
Response from Customer Service on 19 Jul 2023
Hello Nancy,It warms our hearts to hear your encouraging remarks about your recent stay at the Residence Inn Toledo Maumee. We are absolutely thrilled you appreciated our cleanliness and peaceful environment. We believe that friendly and attentive service plays an instrumental role in creating memorable experiences.Once again, thank you for sharing your experience with us and other guests. We look forward to hosting you again soon, and giving you another reason to share more such pleasing experiences.

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very inviting…loved the watermelon/strawberry infused water upon check in Breakfast buffet one of the best i’ve seen
Stayed 1 night in Jul 2023
Response from Customer Service on 14 Jul 2023
Thanks for sharing your feedback with us, Susan!It's fantastic to see how much you enjoyed your recent stay at Residence Inn Toledo Maumee! We strive to provide our guests with a very comfortable and modern environment. We look forward to hosting you again, in the near future for another outstanding experience.Thank you again for taking the time to share your feedback!

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room smelled of pet urine. Mattress in pull out bed was also dirty and smelled horrible. Hotel agreed to change this mattress but forgot to do so for two days. This change did not resolve the horrible odor of the room. Moreover, hotel gave one roll of toilet paper for 3 people for one week and did not clean the room until the third day. Only tiny towels provided for the indoor pool. I’m shocked that this was a Marriott Property. Felt more like a Motel 8.
Response from Customer Service on 10 Jul 2023
We appreciate your feedback, Lisa.It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly, and that our team could not rectify this for you. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward.We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this place. The staff is great. Everything was professional, and clean and beautiful. We had one night here from a 7 day vacation and im glad we stayed here last. It was by far our favorite place!
Stayed 1 night in Jul 2023
Response from Customer Service on 5 Jul 2023
Thanks for the great review, Rebecca!It's wonderful you enjoyed your stay at Residence Inn Toledo Maumee so much! We strive for excellence so we're thrilled you appreciated not only our clean and beautiful property, but also our friendly staff! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience!

2/10 Terrible

Jennifer

Travelled with family
You have to pay extra for parking!
I didn't read the fine print to see that they charge $3.00 a day for parking. What a bunch of nonsense! This is a suburban location, not a downtown location so this is just a gratuitous charge. I stayed at the other Residence Inn in Toledo at the beginning of my trip and that is also a suburban location and they don't charge for parking; in fact this is the first time I've stayed at any Residence Inn in a suburban location and had to pay for parking. Also, the water pressure was extremally weak both for the bathroom sink faucet and the shower faucet, and the water took a while to get warm. The smoke alarm had an intermittent flashing light that disturbed my sleep; the other Residence Inn I stayed at in Toledo did not have this annoying type of smoke alarm. The people working there are kind and efficient, and the hotel seemed very clean; those are two positives.
Stayed 1 night in Jun 2023
Response from Customer Service on 22 Jun 2023
Jennifer, thank you for taking the time to share your experience during your stay. We regret to hear that you were unhappy with some aspects of your visit.We understand your disappointment regarding the parking fee, and we apologize for any inconvenience it may have caused. We strive to give our guests a comfortable and convenient experience, and will certainly consider your feedback when reviewing our parking policies. Regarding the water pressure and temperature, we apologize that you encountered challenges with these. We understand the importance of a reliable and comfortable shower experience, and we are working diligently to address these issues to prevent any negative impact on our valued guests' stays.We also sincerely apologize for the disturbance caused by the flashing light on the smoke alarm. Your sleep is a top priority for us, and it's disheartening to know that this disrupted your rest. We will look into this matter and make any necessary adjustments to ensure a more pleasant and undisturbed sleep for our future guests.On a positive note, we are glad to know that you found our staff to be kind and efficient, and the hotel to be very clean. We appreciate your recognition. Thank you once again for your honest feedback. We hope that despite the issues you encountered, you will give us another opportunity to provide you with the excellent service we are known for.

10/10 Excellent

Taylor

Stayed 1 night in Jun 2023
Response from Customer Service on 29 Jun 2023
Thank you for the amazing rating, Taylor!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Residence Inn Toledo Maumee soon!Thanks again for leaving your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick family weekend getaway!
The room was so nice and big. The pool and hot tub were great. Breakfast was wonderful with tons of options. The free cookies daily was also a very nice added touch. It was clean. And quiet. And perfectly located. I would easily stay here again!
Stayed 2 nights in May 2023
Response from Customer Service on 22 May 2023
Thank you for taking the time to leave this wonderful review!We're thrilled to know you enjoyed your stay at Residence Inn Toledo Maumee so much! We strive for excellence so we're pleased to hear you appreciated not only our spacious rooms and wonderful amenities, but also our convenient location! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit! Have a lovely day!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Customer Service on 22 May 2023
Thanks for the perfect rating, Diana! We can't wait to see you again soon for another amazing experience at Residence Inn Toledo Maumee.

8/10 Good

Pamela

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was dirty and the service & breakfast was dried out.
Stayed 1 night in May 2023
Response from Customer Service on 17 May 2023
Pamela, thank you for taking the time to share your feedback regarding your recent stay.It is disconcerting to hear that you found the hotel to be less than satisfactory in terms of cleanliness. Ensuring a clean and comfortable environment for our guests is always a top priority, and we apologize for any lapses in this regard. Rest assured, your concerns will be shared with the housekeeping team for immediate attention and improvement.Additionally, it is unfortunate to hear that you were disappointed with the service and breakfast offerings. Please accept our apologies for any inconvenience this may have caused you during your stay. We take matters like these seriously and will be addressing them with the relevant departments to ensure a better experience for our future guests.While your experience fell short of expectations, we appreciate your honest feedback and hope that you will give us another opportunity to provide you with a more satisfying stay. Thank you once again for sharing your comments, and we look forward to welcoming you back in the future.

10/10 Excellent

Travis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool hot tub and breakfast were all great
Stayed 1 night in May 2023
Response from Customer Service on 9 May 2023
Hello Travis, thank you for sharing your delightful experience at the Residence Inn Toledo Maumee. We are thrilled to hear that you had an enjoyable stay, with special mentions of the pool, hot tub, and breakfast.Our team takes pride in offering top-notch facilities and services, and it warms our hearts to know that you had the opportunity to take advantage of the pool and hot tub area during your visit. These amenities are designed to provide a relaxing and rejuvenating experience for our valued guests, and we're glad that they lived up to your expectations.Furthermore, we're elated that you found our breakfast offerings delightful. At Residence Inn Toledo Maumee, we strive to provide a variety of delicious and nutritious options to cater to the different tastes and preferences of our guests. Your satisfaction with our breakfast serves as a testament to our team's dedication and hard work in maintaining the quality of our food options.Once again, thank you for your kind words and high praise. We look forward to the opportunity of welcoming you back to the Residence Inn Toledo Maumee for another enjoyable and memorable stay.

6/10 Okay

Larry

Stayed 1 night in May 2023
Response from Customer Service on 25 May 2023
Thank you for taking the time to submit this feedback, Larry.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Everybody, and everything ( accept lack of phone ports to charge phone) was SUPERB! My family will only be using Residence Inn locations from now on.
Stayed 1 night in Apr 2023
Response from Customer Service on 13 Apr 2023
Thank you for the great rating, Bradley!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Residence Inn Toledo Maumee! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a close to home stay for us. We enjoyed the hot tub and pool, both clean and well kept. Staff was friendly and helpful. Breakfast was amazing! We will be back again.
Stayed 1 night in Apr 2023
Response from Customer Service on 12 Apr 2023
Thank you for taking the time to leave this wonderful review, Sara!We're thrilled to know you enjoyed your stay at Residence Inn Toledo Maumee so much! We strive for excellence so we're pleased to hear you appreciated not only our excellent location and amenities, but also our wonderful team members! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit! Have a lovely day!

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found out they are now charging $3 for parking and will be added to the bill. I'm here about every two weeks for business and I will be staying somewhere else in two weeks.
Stayed 1 night in Apr 2023
Response from Customer Service on 12 Apr 2023
Thank you for taking the time to submit this feedback, Brian.We are always working very hard to provide the best experiences for all of our guests. We will share your concerns with our team moving forward.We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Everyone & everything was fabulous! Had an issue with kids stomping continually the first night, some with a customer service lady, she went up to speak to them but it did no good but the problem was addressed. Would not hesitate staying there again.
Stayed 2 nights in Mar 2023
Response from Customer Service on 1 Apr 2023
Thank you for the outstanding review, George!We're delighted your experience at Residence Inn Toledo Maumee was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Elle

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay here. Quiet area with plenty of places to grab food or shop nearby. We would definitely stay again!
Stayed 1 night in Mar 2023
Response from Customer Service on 27 Mar 2023
Thank you for this lovely review, Elle!We're thrilled to know you had such a wonderful experience at Residence Inn Toledo Maumee. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you!

10/10 Excellent

Eric

Stayed 1 night in Mar 2023
Response from Customer Service on 17 Mar 2023
Thank you for the fantastic rating, Eric!We strive to make all of our guests feel welcome and relaxed during their time at Residence Inn Toledo Maumee! We can't wait to see you again soon.

6/10 Okay

Christina

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Honestly overall my experience has been okay. Check in was smooth. First room I was checked into, all 4 windows were open. I tried to close the window and the glass popped out. Every window was missing pieces of the frame. When I called the front desk the young woman came up to help close them and quickly realized they were broken and immediately moved me to a different room.
Stayed 1 night in Feb 2023
Response from Customer Service on 28 Feb 2023
Thank you for taking the time to submit this feedback, Christina.We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.

10/10 Excellent

Leslie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! No towels by the pool was the only thing negative to say.
Stayed 1 night in Feb 2023
Response from Customer Service on 14 Feb 2023
Thanks for the outstanding rating, Leslie!We're delighted your time at Residence Inn Toledo Maumee was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here when in town. Great front desk team and housekeeping.
Stayed 1 night in Feb 2023
Response from Customer Service on 3 Feb 2023
Thanks for the splendid review, Thomas, and for your continued patronage!It's fantastic you had such an excellent experience at Residence Inn Toledo Maumee and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.We look forward to hosting you again soon so we can share another amazing experience with you.

8/10 Good

Michael

8/10 Good

Sierra