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Reviews of Tokaanu Lodge Motel

2.5 out of 5
Tokaanu Lodge Motel
112 Mangaroa St, Tokaanu, R.D. 1, Tokaanu, Waikato

Reviews

9.2

Wonderful

Rating 10 - Excellent. 31 out of 51 reviews" "
Rating 8 - Good. 16 out of 51 reviews" "
Rating 6 - Okay. 4 out of 51 reviews" "
Rating 4 - Poor. 0 out of 51 reviews" "
Rating 2 - Terrible. 0 out of 51 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tokaanu public hot pools just a short walk away, plus the Lodge has its own hot pools. Turangi a very short drive away with supermarket and plenty of restaurants. Conveniently placed to visit Tongariro National Park. The manager was very understanding when we cut short our stay due to poor weather and only charged us for the days we were there. The room was clean and well fitted out, if a little dated in style.

8/10 Good

Andrew

Disliked: Amenities, property conditions & facilities
Great location, enjoyed the pools. Shame the hesting makes the upstairs so hot and the lower floor freezing.
Stayed 1 night in Aug 2022

10/10 Excellent

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay.
Stayed 2 nights in Jul 2022

6/10 Okay

BASIL

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It was comfortable and clean, but the bathroom needs an upgrade. The hotpools were very disappointing, they are dark and dreary and definitely need to be upgraded.
Stayed 4 nights in Feb 2022

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Varanisese

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the quietness of this place. The owner were very friendly we came in late at around 8pm ish.. very accomodative Lots of things to do around Tokaanu a short drive to Tokaanu whalf for a walk with beautuful scenery. We enjoyed the swumming at the lake on a good spot of Tongariro. We would definitely return ti Tokaanu😍
Stayed 2 nights in Jan 2022

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes, decor is tired, but the place was clean, had 2 separate bedrooms, and the owners were just lovely.
Stayed 2 nights in Jan 2022

10/10 Excellent

Adrianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheryl and Sarah were awesome! Location is perfect especially if you’re outdoorsy. Just loved everything about our stay.
Stayed 2 nights in Dec 2021

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for families with children
Great location for exploring the rich resources this region has to offer- hot pools, skiing, hiking, fishing. Very family friendly with play equipment, on-site hot water and mineral pools and animals for young ones to enjoy. Very reasonably priced, clean, flexible accommodation options for families to enjoy.
Stayed 2 nights in Sep 2021
Response from Sheryl on 23 Sept 2021
Thank you for your review. So glad you guys had suck an awesome time :)

10/10 Excellent

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very suitable for family gatherings that include small children. Close to hiring services for skiing etc
Stayed 2 nights in Sep 2021
Response from Sheryl on 23 Sept 2021
Thank you for taking the time to send a review. Hope to see you again sometime :)

8/10 Good

Aymee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Sheryl on 28 Jul 2021
Thanks for taking the time to send through a review :)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable and enjoyable stay. Spacious and excellent value for money.
Stayed 2 nights in May 2021

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very nice cabin, friendly service. The private hot pool was great.
Stayed 2 nights in Mar 2021

8/10 Good

Leigh, wellington

Travelled with family and small children
Liked: Cleanliness, staff & service
The advantage of this property is its convenient location on a road trip between Wellington and Auckland, plus the easy availability of the hot pools, right outside the motel units. the children loved the trampoline. Plenty of room in the family unit which sleeps 7.
Stayed 1 night in Jan 2021
Response from Sheryl on 2 Feb 2021
Thanks for the feedback Leigh. Glad you enjoyed your stay. Hope to see you again sometime!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Sheryl on 24 Sept 2020
Thank you for your review :)

8/10 Good

Shaz, Hamilton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, and the hot pools were lovely. Easy close walk to see the natural hot springs. The room was basic, but all we needed. Warm and lots of space. Beds were all a bit tired though, so didn't have the greatest sleep.
Stayed 1 night in Aug 2020
Response from Sheryl on 24 Sept 2020
Thank you for your kind review. My apologies about the rough sleep. We do hope to see you again sometime :)

10/10 Excellent

Ross

Liked: Cleanliness, staff & service
The unit was well appointed and access to the the onsite hot pools was great.
Stayed 1 night in Jul 2020
Response from Sheryl on 29 Jul 2020
Thank you for your feedback :) We hope to see you again sometime!

10/10 Excellent

Neil, Wellington

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very roomy unit with all amenities that you need. Unique thermal pool facilities.
Stayed 1 night in Jun 2020
Response from Sheryl on 24 Jun 2020
Thank you for your feedback. We hope to see you again sometime :)

10/10 Excellent

R M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warmth and comfort combined
From the welcome from Sheryl to the organic tea and fair trade sugar everything was lovely.... the mineral pool Devine....chalet warm....I’ll be back!
Stayed 1 night in Jun 2020
Response from Sheryl on 24 Jun 2020
Thank you for your feedback. So pleased you had a good stay with us. We look forward to seeing you again soon :)

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed on our way home from Palmerston North. Room was spacious and comfortable. Stayed in room with wheel chair access which was ideal and next to pools and office. Host was very friendly and helpful. Would stay there again.
Stayed 1 night in Jun 2020
Response from Sheryl on 24 Jun 2020
Thank you for your feedback. So pleased you had a good stay with us. We look forward to seeing you again sometime :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Complete kitchen, comfy bed and a hot pool as well as friendly service.
Stayed 1 night in May 2020
Response from Sheryl on 2 Jun 2020
Thank you for your kind review. Hope to see you again soon :)

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very noisy road close to the unit. Over the top. Otherwise unit was good.
Stayed 1 night in Mar 2020
Response from Sheryl on 9 Mar 2020
My apologies for the road noise. Our main road is not normally this busy but due to the road closure of SH1 the traffic was being diverted our way. Thank you for your feedback though.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the availability of hot pools.Enjoyed the motel layout with upstairs good for families. Magazines and games available in unit
Stayed 1 night in Mar 2020
Response from Sheryl on 24 Jun 2020
Thank you for your feedback. So pleased you had a good stay with us. Hopefully we will see you again sometime :)

8/10 Good

Barbara

Liked: Cleanliness, staff & service, room comfort
Great location for the Crossing
This was a great place to stay for the Tongariro Crossing. The shuttle picked us up at the hotel. The owner, Cheryl, is very nice and wants guests to be comfortable. The accommodations are a little rustic, but the room was clean and comfortable.
Stayed 2 nights in Feb 2020
Response from Sheryl on 5 Mar 2020
Thanks for the feedback Barbara. Was a pleasure to host you. Hope to see you again sometime :)

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Sheryl on 27 Feb 2020
Thank you for taking the time to review us. I hope to see you again sometime soon :)

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, welcoming staff. Pools on site good. Good space for family
Stayed 1 night in Feb 2020
Response from Sheryl on 20 Feb 2020
Thank you kindly for taking the time to review our little Lodge. Hope to see you again sometime!

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Sheryl on 20 Feb 2020
Thank you kindly for taking the time to review our little Lodge. Hope to see you again sometime!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Sheryl on 20 Feb 2020
Thank you for taking the time to review our Motel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet location, with town not too far away. Great backdrop with mountains and lake. Thermal pool a bonus.
Stayed 1 night in Feb 2020
Response from Sheryl on 12 Feb 2020
Thank you for taking the time to review our Motel. Hope to see you again sometime :)

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feb in NZ
The room was huge! I loved the deck and mineral bathes (at no extra charge)! Friendly staff.
Stayed 1 night in Feb 2020
Response from Sheryl on 12 Feb 2020
Thank you for taking the time to review our Motel. Hope to see you again sometime :)

8/10 Good

Verified traveller

Clean and tidy. Good to see composting! Location suited well
Stayed 1 night in Jan 2020
Response from Sheryl on 12 Feb 2020
Thank you for your review. Hope to see you again sometime.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Steve, Auckland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have a hot tub after a long day of skiing.
Stayed 2 nights in Sep 2019
Response from LM on 22 Sept 2019
Thanks Steve, glad you enjoyed the pools!

8/10 Good

RB, Katikati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was easy to deal with and able to accommodate our late check-in, thank you!
Stayed 1 night in Sep 2019
Response from LM on 18 Sept 2019
Thanks! Glad to hear we accommodated your needs. Hope to see you again sometime.

10/10 Excellent

Buffy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
We arrived late however the lady who checked us in was wonderful. The hot mineral pools were just what we needed after a long trip. Room was great. Will definately be back💙
Stayed 1 night in Sep 2019
Response from L. on 7 Sept 2019
Thank you! Glad you enjoyed our stay with us. It is great to have the time to relax in the mineral pools after a long trip. Look forward to seeing you again sometime soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot pools were amazing! It was so fantastic that they were an environmentally conscious motel too. The beds were super comfortable and the rooms were very clean.
Stayed 2 nights in Jul 2019
Response from L on 14 Jul 2019
Thank you for your wonderful review! Glad you had a great time here at Tokaanu Lodge and loved our thermal pools and our beds. We are doing our best to be environmentally conscious and always looking to improve our practices.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hosts whose commitment to sustainable tourism deserves an award The property's thermal hot pools were clean and well-maintained Given local tips to good restaurants, and a very moving ANZAC Day dawn service on Lake Taupo in a Maori community. I have stayed in the area beforehand and now this is the best-run accommodation and I will definitely continue staying at this Lodge
Stayed 1 night in Apr 2019
Response from L. on 9 May 2019
Thank you! Your review made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community.

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019
Response from L. on 2 May 2019
Thanks!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a family of 6. Kids loved the hot chlorinated pool and the hours were brilliant 07:30am-21:00pm. While mum and dad loved the hot mineral pools open all hours.
Stayed 2 nights in Apr 2019
Response from L. on 2 May 2019
Thanks for the feedback, glad you loved all the pools!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Lovely place to stay, spacious slept in a 2 bedroom unit, 3 single beds upstairs each bedroom has a queen and a single bed. 5min drive to Turangi. Shower was beautiful, thermal pool was a tad below body temperature. If your into flash places with all the mod cons this place is not for you.
Stayed 2 nights in Mar 2019
Response from Tokaanu Lodge on 30 Mar 2019
Thanks for your feedback. I'm sorry the pool was not up to temp for you. If you jumped in the pool first thing in the morning then the water would have been a bit cooler. The pools are manually heated through the turning on and off of taps so when we turn them off at night the pools cool down till we turn the taps back on about 6.30am. This should have been mentioned though so we do apologise.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The onsite mineral pools, drawn from their own bore, were a welcome addition to the property.
Stayed 1 night in Mar 2019
Response from Leanne on 13 Mar 2019
Thanks for your review, we appreciate it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from L. on 2 May 2019
Thanks!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A funky comfy place
Large rooms. Hot pools are a nice addition.
Stayed 1 night in Feb 2019
Response from Leanne on 24 Feb 2019
Thanks for your review, glad you enjoyed your stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near hot thermal bathing facilities. So relaxing! The bed was extremely comfortable.
Stayed 1 night in Jan 2019
Response from Tokaanu Lodge on 30 Jan 2019
We appreciate your feedback., thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Sheryl on 17 Jan 2019
Thank you for your review :)

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills, but lovely
We only stayed one night, as a stop-over on a longer tour of NZ. Personally, I found this motel lovely: no frills, but practical room interiors, and very friendly staff. The only slight minus I can think of is that the thermal pools could do with a cleaning. But as the availability of such pools are more of an afterthought when staying overnight in this area (there are proper thermal baths 300m down the road), that hardly counts as a counter-argument. When we are in the area again, we'll definitely consider this place again.
Stayed 1 night in Jan 2019
Response from Sheryl on 9 Jan 2019
Thanks so much for your feedback. We are so glad you enjoyed your stay. Definite plans to get the pools painted in the next couple of months so hopefully the next time you are here they will look amazing!

8/10 Good

Radhika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Motel.
Nice comfy motel in Turangi. It was spacious and the staff were very friendly :)
Stayed 1 night in Dec 2018
Response from Tokaanu Lodge Motel on 5 Jan 2019
Thanks for your review, glad you enjoyed your stay here. Safe travels!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
住宿很舒服，房間廚房衛浴均設備齊全，還有24小時的溫泉湯屋，服務人員很親切，算是 CP 值很高的住宿。
Stayed 1 night in Jan 2020
Response from Sheryl on 20 Feb 2020
Thank you kindly for taking the time to review our little Lodge. Hope to see you again sometime!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mineral spring and fresh water pool. Good time with Tui singing.
Stayed 2 nights in Jan 2020
Response from Sheryl on 12 Feb 2020
Thank you for taking the time to review your stay with us at Tokaanu Lodge. The tui's are beautiful arent they :) Hope to see you again sometime.

6/10 Okay

Verified traveller

Travelled with group
Stayed 1 night in Nov 2019