Nice hotel but one incident while there could have been better handled. I was in the lift on the ground floor with another guest and when I pressed to go up, the lift went down, gathering a little speed and then hit the floor around a foot below the exit at basement level. We pressed the emergency button and a women's voice took note of what had happened, but she did not advise us what she would be doing. We waited, admittedly only around 5 minutes, and then the lady member of staff (I presume it was the one to whom we had spoken) managed to open the lift doors and we were able to climb out - we were around one foot below the exit. She didn't apologise or ask how we were and simply disappeared into an office door leaving us both just standing by the lift in the basement corridor. The other guest thought she perhaps intended to come back but after about 5 minutes we located the staircase and walked up the stairs. When checking out a day or so later, rather surprisingly, when asked by the (different) lady on the desk if I had enjoyed my stay, when I recounted what had happened, adding that there had been no words of concern to what had been a mildly worrying experience, nor any word of apology, she made no eye contact and said nothing!