Lovely, elegant entrance foyer, two great bars and an excellent restaurant, combined with perfet central location make this an ideal place to stay. Being in the Union sqare area means a lot of the city's history and architecture is within easy walking distance. Staff are helpful and pointed out some iconic restaurants. The cable-car goes directly past the hotel and takes you over to the waterfront areas. The room was small but well appointed, and a little noisy at night-not unexpected given the central location. Would definitely stay there again.
The hotel itself is situated 1 minutes walk to Market Street where most of the shopping is located the convenience itself is a plus. The staff is really fantastic they give guest the feel of home especially for a first time guest of the city their service in my opinion surpass the 5 stars hotel.
As to safety the area in general there are a lot of homeless people asking for money and cigarette you just have to be polite and reject them no need to be mean or aggressive towards them mind you there is also 5 star hotel in the same area but the hotel staff really do their part by not letting non guest to enter the hotel which includes the use of their toilets. I would strongly advice family visitors do not let their children roam about in the nights.
If you need a cab let the front desk know so that they get their regular/trusted cab drivers to service you but as most of the things are nearby the only time you may need the cab is to the airport.
This is a favorite hotel given its location, convenience, cleanliness and friendly staff. The rooms are small but that is to be expected in central SF. Everything met my expectations at a reasonable price.
The lobby was clean & nicely decorated. The staff at the desk took care of us right away. Our gear was stored tho it was hours before check-in time. Everyone showed us great courtesy & made us feel secure. The location could not have been better, for dining, dancing & gallery hopping. The day & evening concierges were so helpful, it really made our trip memorable. We will most certainly visit here again.
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.