This hotel is in great location! Just three blocks away from Powell Street Train Station, which is also where you can take the Cable Car which takes you to Chinatown and Fisherman's Wharf. There's a Westfield Mall across the train station and lots of nice restaurants and bar to eat and hang out! The staff and owner of the hotel are really nice, very accommodating, and friendly. Would highly recommend!
Chris from Washington DC
This hotel is located in San Francisco (Theater District), close to Marrakech Magic Theater, Union Square, and Westfield San …More
My hsuband and I stayed here, while he had a class, and I did my Xmas shopping ! Great location....about a 5 min walk to Union Square, and all the stores around that area. I loved how the hotel has Jaspers restaurant attached to it......they had the most delish stuffed french toast, I have ever had !! Would stay here again....:)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco, 2 blocks …More
We got upgraded to a suite on arrival. The hotel rooms are a little dated but they are really clean and the hotel location is just the best ever. The hotel is going to be renovated in 2015 and this will only further improve it. The staff are super friendly
Nollaig from Ireland
Infused with the spirit of Italy, this romantic downtown San Francisco retreat is on the Powell Street cable car line, less …More
Very nice hotel. Rooms were nice and clean. Great location in the city. If your attending the club next door show them your room key for a discount and move to the front of line. My only problem is was the valet parking. My car came back with a really bad dent. They are not liable for your cars condition. Overall nice Hotel and staff.
Cable cars and the historic F-line streetcar stop just a block from the friendly Hotel Fusion; Union Square, major theaters …More
The best thing about this hotel is its location. It's right in the heart of San Francisco and there were so many places we could visit by walking from here. We stayed during Black Friday time so it was great to pay a few visits to Macy's and the shops around and immediately able to return to the hotel to drop off our purchases. Service was also excellent, there were many receptionists during our 3-day stay and all of them were extremely friendly and helpful. The room was ok, a little small with a view of a brick wall, but totally quiet and completely private. Breakfast was good but we wished there were more choices. The shuttle service to airport was smooth and well worth the price.
Kelly from Singapore
This San Francisco hotel is on a cable car line within half a block of Union Square, 3 blocks from the Westfield Shopping …More
I think as the other prior patrons have mentioned (see reviews in Trip Advisor/Yelp), there was street noise as our room faced the Ellis street- cable cars, trucks loading/unloading, some couple upstairs was 'at it' and we could hear the bed creaking pretty loudly but other than that the facilities, price point, etc. was just apt for the convenience of downtown. Although to be completely transparent- we'd read the reviews about the street noise,etc. and were offered an interior room which would have been quieter according to the staff member- but it was for an additional cost and we only wanted the room for a night, so we chose to take the street view room. My wife loved the street view and we were tired so the noise did not bother us after some time until we were woken up by this wonderful couple upstairs. :)
TIP: You can park for half the money in the public parking just next door versus their parking of $45/$50 (for oversize cars). I parked in the public parking for the day we came in and almost 3/4th of the next day and paid $34.
Andy from Los Angeles, CA
Situated on the cable car line in the downtown shopping district, the boutique hotel is 2 blocks from Union Square and 4 …More
Convenient close to Union Square and Market Street. Excellent service and hotel staff and clean comfortable rooms. Budget for $50 valet parking per day, but hotel value made up for it Will stay again my next trip to San Fran.
Brad from Calgary
Across from the Westfield San Francisco Centre and adjacent to a BART and MUNI station, this six-story downtown hotel is …More
The hotel itself is situated 1 minutes walk to Market Street where most of the shopping is located the convenience itself is a plus. The staff is really fantastic they give guest the feel of home especially for a first time guest of the city their service in my opinion surpass the 5 stars hotel.
As to safety the area in general there are a lot of homeless people asking for money and cigarette you just have to be polite and reject them no need to be mean or aggressive towards them mind you there is also 5 star hotel in the same area but the hotel staff really do their part by not letting non guest to enter the hotel which includes the use of their toilets. I would strongly advice family visitors do not let their children roam about in the nights.
If you need a cab let the front desk know so that they get their regular/trusted cab drivers to service you but as most of the things are nearby the only time you may need the cab is to the airport.
Desmond from Singapore
In the Union Square area of downtown, this boutique hotel is a block from a cable car line and 4 blocks from Moscone Center.More