I had a fantastic experience at Hotel Nikko. The location is great. The staff is very nice and helpful, and I was even treated to a special Christmas gift that was a very nice surprise. This is now my favorite place to stay in San Francisco and the best experience I have had at a San Francisco hotel.
We got upgraded to a suite on arrival. The hotel rooms are a little dated but they are really clean and the hotel location is just the best ever. The hotel is going to be renovated in 2015 and this will only further improve it. The staff are super friendly
Lovely hotel and so very convenient to everything near Union Square - great food at the Urban Tavern inside the Hotel - lax when it came to stocking the in room coffee!
Super Shutte at the door for airport transportation was the very best!
Would stay again at this Hotel
I think as the other prior patrons have mentioned (see reviews in Trip Advisor/Yelp), there was street noise as our room faced the Ellis street- cable cars, trucks loading/unloading, some couple upstairs was 'at it' and we could hear the bed creaking pretty loudly but other than that the facilities, price point, etc. was just apt for the convenience of downtown. Although to be completely transparent- we'd read the reviews about the street noise,etc. and were offered an interior room which would have been quieter according to the staff member- but it was for an additional cost and we only wanted the room for a night, so we chose to take the street view room. My wife loved the street view and we were tired so the noise did not bother us after some time until we were woken up by this wonderful couple upstairs. :)
TIP: You can park for half the money in the public parking just next door versus their parking of $45/$50 (for oversize cars). I parked in the public parking for the day we came in and almost 3/4th of the next day and paid $34.
The best thing about this hotel is its location. It's right in the heart of San Francisco and there were so many places we could visit by walking from here. We stayed during Black Friday time so it was great to pay a few visits to Macy's and the shops around and immediately able to return to the hotel to drop off our purchases. Service was also excellent, there were many receptionists during our 3-day stay and all of them were extremely friendly and helpful. The room was ok, a little small with a view of a brick wall, but totally quiet and completely private. Breakfast was good but we wished there were more choices. The shuttle service to airport was smooth and well worth the price.
My hsuband and I stayed here, while he had a class, and I did my Xmas shopping ! Great location....about a 5 min walk to Union Square, and all the stores around that area. I loved how the hotel has Jaspers restaurant attached to it......they had the most delish stuffed french toast, I have ever had !! Would stay here again....:)