Suite | Living room

Reviews of Hotel Reina Cristina

4 out of 5
Hotel Reina Cristina
Paseo del Ovalo, 1, Teruel, Teruel

Reviews

8.4

Very good

Rating 10 - Excellent. 116 out of 279 reviews" "
Rating 8 - Good. 108 out of 279 reviews" "
Rating 6 - Okay. 46 out of 279 reviews" "
Rating 4 - Poor. 5 out of 279 reviews" "
Rating 2 - Terrible. 4 out of 279 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Roger

Stayed 1 night in Sep 2023
Response from Cynthia B. Customer Service on 27 Nov 2023
Estimado Roger,Agradecemos sinceramente la evaluación que nos ha brindado. Esperamos que su estancia haya sido agradable, y esperamos con entusiasmo recibirle nuevamente en un futuro cercano.Saludos cordiales, Cynthia B. Customer Service

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Hotel to explore Teruel.
Very good hotel, ideally positioned for the old town. Modern, clean and friendly staff.
Stayed 1 night in Jun 2023
Response from Cynthia B. Customer Service on 27 Nov 2023
Dear Nicholas,Thank you for the positive review! We're thrilled to know you had a great experience during your stay. Your satisfaction is our goal, and we look forward to welcoming you back.Best regards, Cynthia B. Customer Service

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding
car problem but the quality of the personal service of the marketing director, which was fantastic, made our stay enjoyable
Stayed 2 nights in Jun 2023
Response from Cynthia B. Customer Service on 27 Nov 2023
Dear Frank,Thank you for the positive review! We're thrilled to know you had a great experience during your stay. Your satisfaction is our goal, and we look forward to welcoming you back.Best regards, Cynthia B. Customer Service

6/10 Okay

JOSE

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hard to park, assistance wasn’t that good
Stayed 1 night in May 2023

10/10 Excellent

Tee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
Great hotel. Room is comfortable. Breakfast was good. I enjoyed my stay. Thank you so much!
Stayed 6 nights in Nov 2022

10/10 Excellent

Petr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Cecilia

Stayed 1 night in Oct 2022

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DINNER TO LATE
Stayed 1 night in Sep 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room in a great location with affordable parking on site. It's two minutes walking from the main square and most of the sights, with great dining options nearby. Getting a room with a balcony was well worth it as we were able to sit outside and watch the sunset with great views of the city. Breakfast OK, nice fresh fruit.
Stayed 2 nights in Jun 2022

10/10 Excellent

Terence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
This is our second stay at this hotel. The reception team are super friendly and efficient Facilities are good and breakfast was a good selection A great one night stay
Stayed 1 night in May 2022

10/10 Excellent

Hao-En

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel at the doorstep of Teruel!
Great location, right at the top of the beautiful steps welcoming visitors to Teruel. If you have luggage and arrive at the train station, note that there is a lift that shuttles you right up the cliff to the top of the stairs, and lands you right in front of the hotel. Teruel is small and walkable, so the location is perfect to get anywhere. The hotel has a new wing in the inner building and an old one that overlooks the plaza and the stairs. We were given a choice between the new and old wings and we chose the new wing, but the old wing is but no means shabby, and if you get one of the rooms in the old wing with the terraces overlooking the plaza, the views are likely amazing. The staff were wonderfully welcoming, always smiling, and very accommodating. They even let us leave our luggage there overnight when we visited a neighbouring town for the night. We would stay here again in a heartbeat!
Stayed 1 night in Jan 2022

10/10 Excellent

Terry

Stayed 1 night in Sep 2021

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Lovely large double room with balcony, very clean, beautiful bathroom. Ideal for exploring the city.
Stayed 1 night in Sep 2020

6/10 Okay

Elaine

Liked: Room comfort
Disliked: Cleanliness
Not very good actually.
Was shocked to see hairs on the floor in the bathroom and dust on the floor in the bedroom. The coffee at breakfast was awful..the worst i've had. And the eggs were hard and chewy. Hotel receptionist very friendly and helpful.
Stayed 1 night in Sep 2020

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and well run.
This was our first hotel stay since lockdown. Everything was very well organised and we felt very safe. Public areas were marked out for social distance and there was hand sanitizer every where.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent option at Teruel
Reina Cristina is a great hotel Good location Public parking close by Walking distance to historic area
Stayed 1 night in Mar 2020

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Gareth Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in interesting old town
Modern hotel in excellent location. No particularly special features but everything was very comfortable and in good order - no complaints. We we’re lucky that nobody else had parked in front of the hotel to drop off luggage as it’s on a bend in the old town and there is room for just one car. “Self parking” meant being told that there was paid parking 100 metres away or free parking at the station quite a bit further away and a bit of a climb back up. However all the staff were most helpful including suggestions for bars and dinner; they were spot in these.
Stayed 1 night in Jan 2020

6/10 Okay

Caroline

Liked: Cleanliness, property conditions & facilities
Central. Adequate but parking a drag.
Centrally located, good breakfast. Parking was a drag though as it waa down the hill which meant a walk and lift. Room was adequate, nothing special. However there was an awful smell from the drains 😣
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel - shame we couldn’t park on site. Very friendly and helpful staff directing us to alternative parking
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nuestra alojamiento en este hotel no fue una gran experiencia. El aire acondicionado de nuestra habitación no funcionaba y, aunque le pedimos al personal que interviniera, no se hizo nada, no se ofreció ninguna alternativa y no se ofreció ninguna compensación. Las habitaciones son muy pequeñas con menos de un medio metro entre el extremo de la cama y la pared. Los baños comparten la misma estanqueidad. El estacionamiento es problemático pero no imposible. Alojamiento en el hotel dejaba mucho que desear.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Quiet. Modern. Friendly staff. Convenient parking in the building (charge is extra).
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Dalixsa Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was very friendly. We really liked the breakfast. The hotel is beautiful.
Stayed 1 night in May 2019

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Great location. Easy parking nearby. Rooms clean and comfortable staff helpful
Stayed 1 night in Sep 2018

6/10 Okay

Owen

Disliked: Room comfort
The rooms are not comfortable and the breakfast is very, very poor. Overall a very basic hotel and not good value for money
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. We needed a dog friendly hotel when we booked , but since then they no longer take dogs. But let us in and we’re very helpful. Lovely hotel, lovely town
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was too short but pleaseant
The staff was very nice and informative, hotel is very accessible from highway and close to downtown
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but parking for drop off very difficult
Stayed 1 night in May 2018

6/10 Okay

Christine

Liked: Cleanliness
Not a good value for the cost

6/10 Okay

Lynne

Liked: Cleanliness, property conditions & facilities
Nice rooms but aircon not functional.Food variable
Fantastic location to visit the old town. Check-in was easy and the receptionist told us where we could park for free - next to the station and then come up the lift v close to hotel. Very helpful Room was well furnished, nice firm bed, no view. Aircon was not working efficiently so a couple of uncomfortable nights. We were half board as I have to have Celiac diet - at breakfast I was told what I could eat and brought some bread and a madeline - they wanted me to put the roll into tin foil and put it through the toaster machine - unsurprisingly this did not work even after 6 goes through - the next 2 days it took some persuading but they did put it in the oven for me instead which meant it was much much better. Dinner was a game of 2 halves - the first night we had a great meal and it was clear what I could eat - even a nice pudding - quite rare in spain for a celiac. The second night I had little choice and my husband was served raw chicken and the third night I am convinced I was glutened - maybe the bean and sausage stew? The food is aimed quite high level but perhaps depends on which chef is in as to whether it reaches that level or not?
Stayed 3 nights in Sep 2017

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic location in a special place overnight stay from alicante to bilbao very smart clean hotel highly recommended
Stayed 1 night in Aug 2017

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great situation and friendly, helpful staff
Ideal location in Historic District of Teruel. The staff were very attentive and all aspects of the hotel were above expectations. The "Self parking" was confusing. It actually meant, "we'll show you a couple of locations and you can try to get a spot there"
Stayed 1 night in Jul 2017

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice and in a perfect area. The view was terrific.

10/10 Excellent

Lynch, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, stylish large suite (#30).
Excellent hotel. Room was surprisingly new and top quality. Breakfast was lovely.

6/10 Okay

Michael, Wokingham

Liked: Cleanliness, property conditions & facilities, room comfort
Cool reception & hassle getting out of car park
We found the welcome less than overwhelming. I asked about parking and found it was in a public underground car park. While this was a relatively short walk away, this isn't mentioned in the hotel information and could be a problem for some visitors. Also, no mention was made of the method of exiting the car park. There was no way of paying at the exit so we used the help button and an attendant led me several floors up to a payment kiosk. There was nothing in the car park to say this is what we had to do and the hotel should have told us, particularly as we were clearly non-Spanish speakers. We had to ask where the restaurant was, again nothing volunteered on arrival and decided, since the staff had seemed so unhelpful, this would no doubt extend to the restaurant, we would eat elsewhere. In fact this was a good choice as Teruel has many eating places and the hotel was centrally situated. In summary, the hotel was well placed central to Teruel and comfortable enough but, with the cool and unhelpful reception plus the hassle getting out of the car park, we won't be going back.

10/10 Excellent

José Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación para visitar la ciudad a pie.
Stayed 1 night in Feb 2024
Response from Norma A., Customer Service on 26 Feb 2024
Apreciado José Miguel, Le agradecemos que nos haya valorado. Nos alegra que disfrutara de nuestra céntrica ubicación. Reciba un atento saludo, Norma A., Customer Service

8/10 Good

JULIEN

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Zogezegd hotel waar honden welkom zijn.15 euro bijbetalen maar geen mogelijkheid om samen te ontbijten behalve op terras van duurste kamer. Parking volzet ondanks vraag om parkeerplaats. Schitterend hotel voor city trip. Als rustplaats voor doorreis ongeschikt als je hond hebt. 210 euro per nacht zonder bar resto.. te veel
Stayed 1 night in Dec 2023
Response from Cynthia B. Customer Service on 11 Dec 2023
Dear Julien,Thank you for taking the time to share your feedback. We appreciate your comments and apologize for any inconvenience you experienced during your stay.Regarding the issue with dogs not being allowed in the dining areas, we would like to clarify that this policy is in place for hygiene reasons. We would also like to inform you that, unfortunately, our parking cannot be reserved in advance. While guests can specify their preference for parking, it is subject to availability upon arrival. We apologize for any inconvenience this may have caused during your stay.Your feedback is crucial in helping us improve, and we appreciate your understanding.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Best regards,Cynthia B.Customer Service

10/10 Excellent

Roger Serge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon petit déjeuner
Stayed 1 night in Nov 2023
Response from Cynthia B. Customer Service on 22 Nov 2023
Cher Roger,Nous vous remercions sincèrement d'avoir partagé votre expérience. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,Cynthia B. Service Client

6/10 Okay

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une fuite d eau au WC, qui a goutté toute la nuit, m a empêché de dormir 😞. L accueil le soir, pour m ouvrir la porte du garage est anormal et aucune excuse ou geste 😡
Stayed 1 night in Oct 2023
Response from Cynthia B. Customer Service on 22 Nov 2023
Cher Patrick,Nous sommes sincèrement désolés d'apprendre les désagréments que vous avez rencontrés lors de votre séjour, notamment la fuite d'eau au WC qui a perturbé votre nuit et l'accueil en soirée qui ne répondait pas à vos attentes.Veuillez accepter nos excuses les plus sincères pour ces incidents. Nous comprenons l'importance d'une nuit de sommeil paisible. Nous prendrons les mesures nécessaires pour remédier à ces problèmes et améliorer nos services. Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience plus agréable.Cordialement,Cynthia B. Service Client

10/10 Excellent

Neus

Stayed 1 night in Oct 2023
Response from Cynthia B. Customer Service on 22 Nov 2023
Thank you for the great review! We're pleased to have met your expectations. Your satisfaction is our motivation, and we hope to have the pleasure of hosting you in the future.Warm regards, Cynthia B. Customer Service

10/10 Excellent

Ramon

Stayed 1 night in Sep 2023
Response from Cynthia B. Customer Service on 22 Nov 2023
Agradecemos sinceramente la positiva evaluación que nos ha brindado. Nos complace saber que su estancia fue agradable, y esperamos con entusiasmo recibirle nuevamente en un futuro cercano.Saludos cordiales, Cynthia B. Customer Service