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Reviews of Rest Inn

2 out of 5
Rest Inn
4326 Lakelse Ave, Terrace, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 91 out of 213 reviews" "
Rating 8 - Good. 92 out of 213 reviews" "
Rating 6 - Okay. 15 out of 213 reviews" "
Rating 4 - Poor. 5 out of 213 reviews" "
Rating 2 - Terrible. 10 out of 213 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

heewong

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and good
Stayed 1 night in May 2024

10/10 Excellent

Devin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was so quiet, I slept great!
Stayed 4 nights in May 2024
Response from Hotel Management on 6 May 2024
Thank you Devin for your valuable feedback. We hope to see you again :)

8/10 Good

Laverne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, I was able to check in a few hours early, which was great. I was worried it would be loud, as it was a Friday night, but thankfully it was not. Cable left something to be desired and the WiFi cut out a few times, but nothing major.
Stayed 1 night in May 2024
Response from Hotel Management on 6 May 2024
Thank you Laverne for your valuable feedback. We hope to see you again :)

10/10 Excellent

Kelly

Stayed 1 night in May 2024

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, quiet area
Stayed 1 night in May 2024
Response from Asela on 6 May 2024
Thank you Julie for your valuable feedback. We hope to see you again :)

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a shuttle bus to the airport, which is great! Its handy to a pub and very nice restaurant
Stayed 1 night in Apr 2024
Response from Thilini on 23 Apr 2024
Thank you for your feedback. We hope to see you soon

6/10 Okay

Linh

Travelled with family and small children
The room was nice and clean,but the guest on top of us was very loud even worse when the staff did tell them to consider their issues.
Stayed 3 nights in Mar 2024
Response from Thilini on 23 Apr 2024
Thank you for you feedback. Its unfortunate that at times we have inconsiderate Guest. Next time when you book please request the top floor if possible.

10/10 Excellent

STEVEN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived very late in the middle of the night and called ahead to arrange key retrieval. Service was excellent!
Stayed 1 night in Apr 2024
Response from Thilini on 2 Apr 2024
Thank you Steven for your feedback. We hope to see you again :)

8/10 Good

Fred

Stayed 1 night in Mar 2024
Response from Hotel management on 2 Apr 2024
Thank you for your feedback. We hope to see you again.

10/10 Excellent

natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience, the inn was awesome, the location was perfect, and the staff was so nice! I will definitely stay here again if I'm ever back in Terrace.
Stayed 2 nights in Mar 2024
Response from Asela on 1 Apr 2024
Hi, Natasha,Highly appreciate your review about our hotel & the staff. Thank you for your feedback, we are committed to providing you with an excellent service. Hope to see you soon :)

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Hotel Management on 31 Mar 2024
Thank you very much for your good ratings about our Hotel.

10/10 Excellent

Cortney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, conveniently located and friendly staff.
Stayed 1 night in Mar 2024
Response from Hotel Management on 31 Mar 2024
Thank you very much for your positive feedback. We hope to see you soon :)

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but very clean.
Stayed 1 night in Feb 2024
Response from Asela on 24 Feb 2024
Thank you very muh for your good ratings about our Hotel.

10/10 Excellent

TANNIS

Stayed 1 night in Dec 2023
Response from Asela on 24 Feb 2024
Thank you very much for your good ratings abot our hotel.

10/10 Excellent

Francess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Dec 2023
Thank you for your positive review. Hope to see you again :)

2/10 Terrible

ralph

Stayed 2 nights in Nov 2023
Response from Asela on 25 Feb 2024
Thank you very much your positive feed back about our hotel. hope to see you soon.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Asela on 25 Feb 2024
Thank you very much for your positive review. Hope to see you again.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, gorgeous detailing in what looked like a freshly renovated well kept establishment. The lady at check in was very kind. Comes across as a higher end hotel at a very affordable rate.
Stayed 1 night in Oct 2023
Response from Hotel management on 30 Oct 2023
Hi, Melissa,Highly appreciate your review about our hotel & the staff. Guest like you always welcome to Restinn.Thank you.RestInn

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly, the location while being away from the downtown core has a couple of good restaurants within walking distance, the casino is within walking distance, and the hotel is quiet and clean with a comfortable bed
Stayed 1 night in Oct 2023
Response from Hotel management on 23 Oct 2023
Thank you for your feedback, we are committed to providing you with an excellent service. Hope to see you soon.

8/10 Good

Donalda

It had said in the online booking there was an airport shuttle but apparently not all the time. I had an early flight and it was not available
Stayed 1 night in Oct 2023
Response from Hotel management on 16 Oct 2023
Hi Our shuttle is from 07:00AM to 10:00PM

8/10 Good

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating and helpful checking in and out
Stayed 1 night in Oct 2023
Response from Hotel management on 12 Oct 2023
Thank you for taking time to write about us and thank you for staying with us we hope to see you soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to rest
This hotel was just right for its two-star rating—it was a comfortable, clean and safe place to stay with a good location. They could improve their service by providing a lobby for guests to wait in, as they are more on the edge of town. Also, there was no coffee available in the morning, and the breakfast was lacking in supplies. I trust they would fix this however, as the staff were very helpful and conscientious.
Stayed 1 night in Sep 2023
Response from Hotel management on 12 Oct 2023
Thank you for taking time to write about us, we value you feedback and thank you for staying with us we hope to see you soon.

10/10 Excellent

William

Stayed 1 night in Sep 2023

10/10 Excellent

arlene

Liked: Cleanliness, staff & service, property conditions & facilities
The girl that checked us in was super friendly and helpful. We could not be happier! Thank you.
Stayed 1 night in Sep 2023
Response from Muskan on 9 Sept 2023
Thank you for your review. I'm happy your stay was pleasant.

10/10 Excellent

JOANNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely tucked away from the main downtown area and conveniently near enough for shopping and any town appointments. Pub and restaurant right next door offer great food and drinks.Bike and walking path right at your door step.Top notch for reasonable price!
Stayed 1 night in Sep 2023
Response from Hotel management on 7 Sept 2023
Thanks for your positive review.

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe & quiet
Stayed 1 night in Sep 2023
Response from Hotel management on 4 Sept 2023
Thanks for your positive review

10/10 Excellent

Mike

Stayed 1 night in Sep 2023

8/10 Good

Emilio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast area,simple but nice.
Stayed 1 night in Aug 2023
Response from Hotel management on 12 Aug 2023
Thanks for your review.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful, and the rooms are clean and well set up. I would definitely stay here again!
Stayed 4 nights in Aug 2023
Response from Hotel management on 10 Aug 2023
Thanks for your positive review. Hope to see you soon.

10/10 Excellent

George, Prince Rupert

Stayed 1 night in Aug 2023
Response from Hotel management on 28 Aug 2023
Thanks for your positive review.

10/10 Excellent

Debbie

Stayed 1 night in Aug 2023
Response from Hotel management on 28 Aug 2023
Thanks for your positive review.

10/10 Excellent

Hailey

Stayed 2 nights in Aug 2023
Response from Hotel management on 28 Aug 2023
Thanks for your positive review.

8/10 Good

Geddes

Travelled with partner
Liked: Amenities
This is a great place to stay. Friendly staff and clean facility. Also a really good value fit the money
Stayed 3 nights in Aug 2023
Response from Hotel management on 7 Aug 2023
Thank you for your positive review.

2/10 Terrible

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 3 nights in Jul 2023
Response from Hotel management on 5 Aug 2023
Hello, We appreciate all reviews including the bad ones as it allows us to grow. While your stay here we tried to made sure your stay was comfortable .We also kept your belonging that you left for your friend to be pickup after your checkout and you did not informed us about any issue that we could have solved to make your stay pleasant with us. I wish you a great day. Thank you for your review.

6/10 Okay

Wendi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was nice. Rooms are clean and nice. Check in was great. Lady at the desk was nice and helped with getting a cab however cleaning staff was TERRIBLE!!! housekeeping knocked on our door at 8am and woke us up to check to see if we were still in the room!! She knocked again at 9:45 to tell us checkout was at 11!! We went to a hotel to get a break from our kids and sleep in but obviously she was making sure this was NOT allowed at this motel! Cleaning was SO LOUD on the floor above us! We could hear furniture being dragged across the floor and housekeeping knocking on every door from 8am-10:30am (when we left). It is a nice facility but I WILL NOT be staying here again. Impossible to sleep!
Stayed 1 night in Jul 2023
Response from connie on 25 Jul 2023
I am sorry you had a bad experience, My housekeeping staff do not start until 9Am. We provide do not disturb signs so we know you are still in the room and we would not disturb you. Unfortunately when you have 15-20 checkouts a day they have to start somewhere. Once again I hope you decide to give us another try and we would definately love to offer you a discount. I understand you were upset my staff definately do not set out to ruin our customers stay. Please remember everywhere has staff shortages and my staff are working very hard to ensure your room has the highest standard of cleanliness. I hope you have an amazing day.

10/10 Excellent

GUADALUPE, AVONDALE

Stayed 1 night in Jul 2023
Response from Hotel management on 5 Aug 2023
Thank you for your positive review

8/10 Good

Kasey

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from connie on 15 Jul 2023
Thank you so much for the positive review. it was our pleasure to have you stay with us and we hope to see again.

10/10 Excellent

constance

Stayed 1 night in May 2023
Response from Hotel management on 5 Jun 2023
Thank you for your positive review, I will share it with my staff. It was our pleasure to have you stay with us and I hope to see you again in the future. Have a great day

10/10 Excellent

helmut

Stayed 1 night in May 2023
Response from connie on 11 May 2023
Thank you for giving us a positive review, I will pass this on to my staff. It was our pleasure having you stay with us and I look forward to seeing you again in the future.

10/10 Excellent

Richard

Liked: Staff & service
Stayed 1 night in May 2023
Response from Hotel management on 5 Jun 2023
Thank you for your positive review, I will share it with my staff. It was our pleasure to have you stay with us and I hope to see you again in the future. Have a great day

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Great customer service. It doesn't look like much from the outside, and the location isn't ideal, but this is a fine place to stay.
Stayed 1 night in Mar 2023
Response from connie on 23 Mar 2023
Thank you for your positive review, I will forward it on to my staff. Perhaps you could elaborate more on the outside of our building as its all new. This would perhaps give us a idea of how we can better our hotel.have a great day

10/10 Excellent

Shawn

Stayed 1 night in Mar 2023
Response from connie on 11 Apr 2023
Thank you for your positive review. I will pass this onto our cleaning staff. It was our pleasure to have you stay with us and look forward to seeing you again. Please have a wonderful day

8/10 Good

Steve

Stayed 1 night in Feb 2023
Response from connie on 7 Feb 2023
Thank you for your positive review, I will share it with my staff. It was our pleasure to have you stay with us and I hope to see you again in the future. Have a great day

8/10 Good

Smith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior is really well-renovated and I loved the room. If you arrive later than 11PM, there is a fair chance that you will have to wait outside for a bit since the staff and concierge would have turned-in for the night and you would have to wake them up by ringing the bell or calling on the phone
Stayed 1 night in Sep 2022
Response from connie on 21 Nov 2022
Thank you for your positive review, I have shared it with my staff. I am notified immediately when someone arrives after hours and the wait time is very minimal. If I know a guest is coming in late I will stay up and wait for them. It was our pleasure to have you stay with us and we hope to see you again in the near future.

10/10 Excellent

Jessirae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the rest and for one night we'll travel in to Haida Gwaii. We stayed in a different hotel in Paris previously and were very disappointed. The rest in was very clean and the woman who met us was very friendly and seemed to care about the hotel. I would definitely stay there again
Stayed 1 night in Aug 2022
Response from connie on 4 Sept 2022
Thank you so much for the kind words. I am very glad you enjoyed your stay with us and I hope to see you again in the future. Have a great day.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish was an ice machine .
Stayed 2 nights in Jul 2022
Response from connie on 31 Jul 2022
Thank you for your kind review. It was our pleasure to have you stay with us and I hope we see you again in the future.

8/10 Good

Nick

Stayed 1 night in Jul 2022

8/10 Good

Barbara, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property out of town, with lots of traffic heading for the highway.
Stayed 1 night in Jun 2022
Response from connie on 17 Jun 2022
Thank you for your positive review, I hope we see you again in the near future.

8/10 Good

Kristabel

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable
Stayed 1 night in Jun 2022
Response from connie on 17 Jun 2022
Thank you for your positive review, I hope we see you again in the near future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from connie on 11 Jun 2022
Thanks Jason for taking the time to leave us a positive review, I will pass it on to my staff who work very hard. I hope to see you again soon