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Reviews of Northern Motor Inn

2.5 out of 5
Northern Motor Inn
3086 Yellowhead Highway 16, Terrace, BC

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 93 reviews" "
Rating 8 - Good. 35 out of 93 reviews" "
Rating 6 - Okay. 21 out of 93 reviews" "
Rating 4 - Poor. 5 out of 93 reviews" "
Rating 2 - Terrible. 7 out of 93 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Delacy

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and simple. Friendly, and helpful service.
Stayed 1 night in Mar 2024

6/10 Okay

Brian

The room had a distinct odor of smoke, while the bed sheets seemed to lack that crisp freshness one would expect.
Stayed 1 night in Feb 2024

4/10 Poor

randy

Business traveller
Disliked: Cleanliness, property conditions & facilities
It is what others have stated. The location has broken items such as bathtub hardware and door lock. The beds are ok but the quilt had stains, as did the walls and ceiling. Dated room decor. Unused areas of the room were dirty.
Stayed 1 night in Oct 2023

10/10 Excellent

Simarpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Jamie

Liked: Staff & service
Mattress was not comfortable, top half sank lower then the bottom
Stayed 1 night in Sep 2023

10/10 Excellent

Simarpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Dustin

Stayed 1 night in Jul 2023

6/10 Okay

Donald

Stayed 1 night in Jul 2023

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Don

Disliked: Cleanliness, property conditions & facilities
Slamming doors all day , dogs in next room barking a lot during night , I think the circus was in town because it sounded like a herd of elephants were above me . Have been here a few times but this was the worst one
Stayed 2 nights in Jun 2023

8/10 Good

Don

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from NMI Staff on 27 Mar 2023
Thank you for taking the time to leave a review.

10/10 Excellent

Donald

Stayed 1 night in Feb 2023
Response from NMI Staff on 14 Mar 2023
Thank you for taking the time to leave a review.

8/10 Good

Don

Stayed 1 night in Feb 2023
Response from NMI Staff on 14 Mar 2023
Thank you for taking the time to leave a review.

8/10 Good

Melani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient very well maintained, with happy and friendly satdd
Stayed 1 night in Dec 2022

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
nidnt find extra pillows

2/10 Terrible

Kyle

Stayed 1 night in Sep 2022

10/10 Excellent

Rong Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

russell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bar next door
Stayed 1 night in Sep 2022

8/10 Good

Eric

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
The noise from pub
Stayed 1 night in Oct 2022

4/10 Poor

Marion

Stayed 2 nights in Sep 2022

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly very accommodating :)
Stayed 1 night in Sep 2022
Response from NMI Staff on 14 Sept 2022
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay.

8/10 Good

Tracy

Liked: Staff & service, amenities
Lack of Restaurant hours was disappointing.
Stayed 1 night in Aug 2022
Response from NMI Staff on 13 Sept 2022
Thank you for taking the time to leave a review. We hope to have regular restaurant hours again once staff can be obtained.

8/10 Good

Debbie

Travelled with pets, Travelled with partner
Liked: Staff & service
Provided coffee in the lobby in the morning. Lots of parking.
Stayed 1 night in Aug 2022
Response from NMI Staff on 30 Aug 2022
Thank you for taking the time to leave a review.

8/10 Good

Colin

Stayed 1 night in Jul 2022
Response from Sven on 6 Jul 2022
Thank you for sharing your great experience with others. We will look forward to seeing you again for your next visit!

2/10 Terrible

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is the most un clean motor Inn I have stayed. Everything is un clean. Did not want to stay in the room at all.
Stayed 2 nights in Jun 2022
Response from Sven on 3 Jul 2022
We are sorry to hear that you had negative experience at our motel. This is not what we would like to hold ourselves when it comes to the quality of our service. I will reach out to our housekeeping department to share your feedback and see what we can fix. Thank you so much for taking your time for the review.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Andrew

Business traveller
I don’t like the Order of the room
Stayed 1 night in Jun 2022
Response from Sven on 3 Jul 2022
We are sorry to hear that you had negative experience at our motel. This is not what we would like to hold ourselves when it comes to the quality of our service. I will reach out to our housekeeping department to share your feedback and see what we can fix. Thank you so much for taking your time for the review.

10/10 Excellent

Brittney

Stayed 1 night in Jun 2022
Response from NMI Staff on 29 Jun 2022
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay.

8/10 Good

Lili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cold beer and wine store hop skip jump away , gas station walk around corner. Restaurant in building.
Stayed 8 nights in May 2022
Response from Sven on 11 Jun 2022
Thank you so much for sharing your experience with other guests. We will look forward to seeing you next time.

10/10 Excellent

Doreen

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My dog was treated in such a way that I could relax and enjoy my time there which was important to me
Stayed 1 night in Apr 2022
Response from Sven on 11 May 2022
Thank you for sharing your experience. We are happy to hear you enjoyed staying with us. We will look forward to seeing you next time.

8/10 Good

Kristy

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Northern
Everything was good… just the coffee pods missing that one night, the next night was OK other than one facial rag missing… I would stay again for sure..
Stayed 1 night in May 2022
Response from Sven on 11 May 2022
Thank you for sharing your experience with us. We apologize for the inconvenience you had during your stay. Your review is important for us to improve our service quality. We will also look forward to seeing you next time.

6/10 Okay

thomas R., Smithers

Liked: Staff & service
Adequate for one night; priced right
Stayed 1 night in Apr 2022
Response from NMI Staff on 25 Apr 2022
Thank you for taking the time to leave a review.

4/10 Poor

Ina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Nasty carpet and sticky bathroom flooring. Bed was nice but paid for two queen beds and got one double. Thin walls and can hear everything the couple next door is doing in bed... Not child friendly.
Stayed 1 night in Apr 2022

10/10 Excellent

John A

Stayed 2 nights in Apr 2022

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a better motel five years ago. Almost worth the low price, but I won’t return because so many details were off that it seems likely to be much worse much of the time. Our neighbour next door was loud all night with TV audible in our room, a truck ran idle in parking lot all night, towels were removed from room but not replaced (room was messier than we left it), slight smoke smell embedded in room, and the room was dirtyish (right on threshold to gross). Even at low price I think a better alternative is worth finding.
Stayed 2 nights in Apr 2022
Response from NMI Staff on 19 Apr 2022
Thank you for providing detailed feed back and we are sorry your experience was a poor one. We hope you will be willing to try us again when all the renovations are complete and the rooms updated.

8/10 Good

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2022

8/10 Good

Wendy, Queen Charlotee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and warm in the wintertime
Stayed 4 nights in Mar 2022
Response from Sven on 8 Apr 2022
Thank you for sharing your experience. We will look forward to seeing you again!

10/10 Excellent

Randy D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Sven on 31 Dec 2021
Thank you so much for your kind words, Randy. We really appreciate you taking the time out to share your experience with us. We look forward to seeing you again in the future!

10/10 Excellent

Quentin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place with great food from their restaurant.
Stayed 1 night in Nov 2021
Response from NMI Staff on 6 Dec 2021
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay and our food.

6/10 Okay

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Its carpets thouhout are in desperate need of replacing
Stayed 1 night in Oct 2021
Response from NMI Staff on 17 Oct 2021
Thank you for taking the time to leave a review. Replacing the carpets are on the owners to do list. We will make sure to share this with them.

6/10 Okay

shawndelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Quentin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always good to stay there.
Stayed 1 night in Sep 2021

8/10 Good

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay
Stayed 1 night in Sep 2021
Response from NMI Staff on 3 Sept 2021
We are happy you enjoyed your stay. Thank you for taking the time to leave a review.

2/10 Terrible

Lori-Anne

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel needs repairs, very outdated, old smelly carpets.
Stayed 1 night in Aug 2021
Response from NMI Staff on 2 Sept 2021
I am sorry you didn't enjoy your stay. We are in the process of updating the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2021
Response from NMI Staff on 3 Sept 2021
Thank you for taking the time to rank our hotel.

2/10 Terrible

Darshan

Stayed 1 night in Aug 2021

8/10 Good

J Bentley

Stayed 1 night in Aug 2021