3 outdoor pools, pool loungers
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Reviews of Apartamentos Vigilia Park

2.5 out of 5
Apartamentos Vigilia Park
Avda. Quinto Centenario, 58, Puerto de Santiago, Santiago del Teide, Tenerife

Reviews

7.6

Good

Rating 10 - Excellent. 31 out of 168 reviews" "
Rating 8 - Good. 88 out of 168 reviews" "
Rating 6 - Okay. 34 out of 168 reviews" "
Rating 4 - Poor. 10 out of 168 reviews" "
Rating 2 - Terrible. 5 out of 168 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Confusing to find, no signage outside mall. and parking was not easy to find
Stayed 4 nights in Dec 2023

2/10 Terrible

Stephanie

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible customer service
Stayed 2 nights in Dec 2023

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, room comfort
Good value stay
These are very good apartments. They are clean and comfortable and all at a good price.
Stayed 5 nights in Nov 2023
Response from The manager on 18 Dec 2023
Dear Catherine,Thank you very much! Hope to see you back in the future!Kind regards,Viktoria

8/10 Good

Shiraz

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was excellent, I’ve stayed at the Barcelo which is a 4 star hotel and the room was much nicer in decor and cleanliness at Vagilia park. The hotel was fully booked so the receptionist couldn’t give me a room with a better view but it was ok. Other areas of the hotel do need improving such as swimming area and the jacuzzi needs to be heated this time of year (Feb). The location of the hotel could be better but the locals and food places are awesome. Check out the Italian around the corner from the hotel (Fettuccini I think). The staff are very nice too. Definitely would stay again!
Stayed 4 nights in Feb 2023

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was clean and spacious. The furniture was good. Mattress very comfortable. Kitchen well-equipped but no oven. Good facilities for children. Breakfast okay. My only complaint is that the lifeguard refused to let my child use a large rubber ring in the swimming pool, claiming that it was an air mattress. This made me very angry.

6/10 Okay

Elaine

The most soulless place I’ve ever stayed.
Stayed 4 nights in Jan 2022

4/10 Poor

MariaRita

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Dec 2021

4/10 Poor

Angela

Liked: Cleanliness
Would not recommend this hotel
The Room itself was ok although it was very hot. I went to reception to ask if we could change rooms but they said the hotel was full. When I booked which was over 6 months ago I asked for a high room with a room. We certainly didn’t get either of those 2 things. It smelled terrible when we arrived so we went out and bought a scented candle There were several restaurants down below that were noisy and smelly. On our 1st night we hardly slept for the noise from down below from the shopping area and the corridor. The balcony was tiny and very very noisy - I would describe it as being in a goldfish bowl 😩 Overal it spoilt the last few days of my holiday!
Stayed 2 nights in Oct 2021

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value....
It’s a bit basic.....hot water tank only 46litres so runs out quick, two medium showers each. Some rooms noisy, over a tacky shopping arcade, bit prison’sh.... Yet, convenient and it’s value....
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious accommodation in the two bed apartment. Clean and comfortable, with everything you need for basic self catering. Staff were all very friendly and helpful, the bar staff particularly seem to enjoy interacting with the guests. If you are hiring a car, be warned that there is no parking at the apartments and it is quite difficult to get a space on the road. Lidl is a great bonus, two minutes away and sells everything you need and more! All in all, a lovely winter sunshine break and we would return.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay friendly only downfall bought an inflatable toy from shop in the mall next to hotel to use in the pool but life guard wouldn't let us use it even though the pool was empty quite a few people commented on it being silly not able to use could understand if pool busy
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Jun 2019

8/10 Good

Uros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice and clean.
Stayed 4 nights in Feb 2019

8/10 Good

KaShonda

Nice apartment, conveniently located in the city center. Restaurant and shops very close. Friendly staff!
Stayed 4 nights in Nov 2018

4/10 Poor

Douglas, Tenerife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the bedroom over bars and restaurants the noise until early morning!
Stayed 3 nights in Oct 2018

8/10 Good

Ade, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel is family friendly and in a nice location.
Stayed 5 nights in Jul 2018

8/10 Good

John, Glasgow

Liked: Cleanliness, staff & service, room comfort
A comfortable room,
The only thing that I did not like was the bedroom window was to wee and to high up on the wall, a nice kitchen area and sitting room.
Stayed 4 nights in Nov 2017

6/10 Okay

Kieran, London

Liked: Staff & service, room comfort
Lovely apartment but not so much the complex
A beautiful big corner apartment with a partial sea view, well equipped kitchen, comfortable beds and a lovely balcony. Very friendly and helpful receptionist. Not a bad location, a short walk from a big supermarket and the centre, opposite the post office and with bus stops right outside. But the complex itself felt rather claustrophobic, with the entrance hidden inside a mini-mall, and no view of the outside world when you’re in the pool/restaurant area. Breakfast was pretty poor too. Be aware that it’s pretty noisy around there, including at night- didn’t bother me though.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our second stay in this hotel and we will definitely come back!!!
Stayed 7 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Room comfort
Excellent experience in a homely apartment/hotel. Great place for families and couples
Stayed 6 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness

8/10 Good

Gwen, Shrewsbury. UK

Liked: Cleanliness, staff & service
A very pleasing place to stay
The hotel may not be the smartest, but its other qualities more than compensate for an unimaginative decor. It is very conveniently located for all amenities: family -owned restaurants serving both local and international food; a supermarket on the doorstep and a well appointed kitchen in the room; lovely pools; very good amenities for small children; an original choice of evening entertainments. The rooms and corridors are kept immaculately clean, and all the staff are unfailingly cheerful and helpful. A happy staff provides a relaxed atmosphere.

8/10 Good

Brendan

Liked: Cleanliness, staff & service, room comfort
Romantic break
A lovely resort-type apathotel. Our apartment was satisfactory but in need of refurbishment (a refurb programme is actually underway). Two swimming-pool areas, one on ground floor adjacent to the restaurant, the other on the roof with a magnificent sun terrace with a spectacular view over Los Gigantes. Restaurant offered good cuisine at reasonable cost. Be aware that the locality is very hilly.

4/10 Poor

S, UK

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not the best
We were given an apartment with a dangerous balcony with no railing on with two young children which we had to be moved out of after the first night. The next apartment was really grim, there was no good view whatsoever, out onto a grotty side street that cars sped down even through the night waking you up and even though the hotel rooms are being refurbished, this can't be altered. The roof top pool is quite nice with good views of the cliffs. The hot tub was not working when we tried. The downstairs pool is meant to be heated but I think they may need to turn it up or even on as it was still really cold even after the sun had been on it all day. The one thing I can't fault is the maid service, the rooms were cleaned everyday but Sunday and very well done, not that we were in there for very long as the rooms were so sad. The actual apartment was depressing, the remote control for the tv required a 10 euro deposit but when we enquired with reception about which channels they had they said only one English. There was no natural light in the bathroom, the kitchen was grotty. There were no teaspoons so our young girls were eating their yoghurts with big dessert spoons. Everything just felt really old and worn out, I suppose the reason for the much needed refurb, I would not recommend staying here until all the rooms are new and you can be guaranteed one but I would not return here regardless of this.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
nice stafff
Giod non biased staff, Room and its facilities could have been alot better . Very noisy at night not great for young kids that go to bed early...

10/10 Excellent

Kevin / Sandra, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great views from roof area.
Hotel was great, views fantastic accross the sea and roof top pools, a bit hilly for the older generation but would recommend the accommodation to family and friends. Hotel staff were amazing and very friendly, and of coarse the weather was fantastic, averaging 25 / 27 every day, Brilliant holiday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value for money bit tied but the staff make up for it

10/10 Excellent

George, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful if you are driving to the address.
The expedia address for this hotel is Santiago del Teide. If you follow the road signs to Santiago del Teide on the motorway you will end up in a town in the mountains. The hotel is actually in the town of Puerto Santiago. From the motorway take the exit to Puerto Santiago/Los Gigantes. The entrance to the hotel is actually on the main road, about 100 yards downhill from Lidl. Parking is very limited, but we always found a space within 5-10 minutes walk. We paid extra for the sea view, and asked for a high floor. The room was excellent for the price and well equipped, including a kettle and mini oven. It was spacious, ours had two bathrooms, and the view was great, although the balcony wall is quite high so you had to stand on the balcony to get the best view. The roof terrace with small pools was spectacular. I would definitely book again if I was staying in this area.

6/10 Okay

david, Chester

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Brilliant spacious budget hotel
Room was huge (slept 8). It was cleaned daily and was spotless. Brilliant location and the rooftop pool and bar was great for adults and for kid's. Staff were friendly and helpfull. This is great for a budget holiday. Rooms very tired and basic , but clean and a good base. Only criticism was that the beds were hard and needed replacing.

8/10 Good

Bernard, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money!
Family trip, hotel is great value for money! Views at the top pool are worth the money alone!

8/10 Good

david, stockport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
david sheila stockport
Comfortable and clean room with lovely sea views a relax atmosphere .reception and maid service was excellent .

8/10 Good

Dave, North of England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vigilia Park Stay
This is the third time we have stayed at the apartments. It is in a good location and our room had a partial sea view. The staff are very friendly and helpful and our room was cleaned regularly. We were self catering so did not use all of the facilities at the Vigilia Park

6/10 Okay

Verified traveller

10/10 Excellent

Rob, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fifth visit to Vigi Park
We keep coming back, it's in a great position, and assuming you pay the little extra for sea view rooms the view is perhaps one of the best in Tenerife from the balcony. One big plus for 2014 is the newly opened Lidl just two minutes from the hotel, essential for self catering. Also the takeaway chicken shop, Pollo Oro, next to reception is great value at six euro fifty for a fully roasted chicken, over the fortnight we stayed, we bought a few off the nice German lady who runs it.

10/10 Excellent

Melinda, Tenerife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, Relaxing and will go back again and again. Great for Kids and super value.

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Liz, Norwich, Norfolk, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly hotel for the family
The staff here were very efficient and friendly. Internet was a bit expensive at E5, but the connection did work in the room, which in other hotels we were not so fortunate with. On the roof/fourth floor there is a bar which offers light snacks. A great place to relax and enjoy a drink while gazing over the great views of the sea and mountains.

10/10 Excellent

Natalie, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely accomodation in beuatiful surroundings
Lovely hotel and well maintained. The roof top pool area is really nice and a sun trap (if it's out!). Bar snacks are reasonably priced (Cheese and ham toastie with fries is less than 4 euros). Happy hour at the roof top bar was too early at 11:30 - 12:30, although good for the chocolate milkshakes. At the downstairs bar it is 17:00 - !8:00 and gets busy, 2 drinks for the price of one. The bar could be put to a bit better use in the evening, it was a shame that it closed at 23:00 and didn't have much atmosphere apart from at 20:00 with the kids entertainment/ singer. Would defo reccomend the Vigilia, though be prepared for the walking, it's mountainous region - so lots of exercise.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotet for everone
Did not get the balcony with seaview requested,but generally very happy.

8/10 Good

Richard, Exeter, Devon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families and old folk like me
The hotel is good value for money, situated in a lovely resort on a beautiful island. All the staff I met, from the reception staff to the chambermaids, were very helpful and friendly. Worth paying the extra for the lateral sea view

8/10 Good

Barry

Liked: Cleanliness, staff & service, room comfort
Did what it said on the tin
Rooms and overall facilities were a little tired and in need of refurbishment, though that was reflected in the price. Location at the top of a steep hill and a bit "out on a limb" from main areas, though some fairly nice restaurants nearby if you don't mind being in backstreets - a lot of walking up and down especially for older, less able or people with kids. Friendly staff and nice rooftop pool/bar area. A good base for a quick cheap break away though.

8/10 Good

gail, lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vigilia park
lovely hotel.superb location.Amazing views.Would definitely return

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Our week at Vigilia Park
Twin beds in bedroom meant we spent the whole week sleeping on the rickety sofa bed in the lounge, not the most comfortable experience ever and annoying as we booked a double room on the Expedia website, unfortunately, Vigilia Park only offer double beds in their two bedroom apartments, something not advertised or advised at the booking stage. Lack of air conditioning was also an issue, the (also rickety) fan really didn't cut it. Vigilia park advertise 80% of their rooms as having a sea view, ours didn't and It's difficult to see where they get their figures from, as you'd need a periscope in most of the rooms to catch a glimpse of the sea. Overall Vigilia Park was absolutely adequate and given the cost, to be honest I can't complain too strongly. Cooking facilities were adequate, staff v friendly. Worst offence? The excruciatingly loud and very bad 70's and 80's style "entertainment". OK for the money, could be actively good with a few tweeks and improvements.

8/10 Good

Janet, Oxfordshire

Liked: Staff & service, property conditions & facilities, room comfort
Vigilia Park Hotel, Peurto Saniago
Vigilia Park is very good value for a hotel that needs a bit of money spent on it and you go Room only. The main features are that it's in a good location, good swimming pools and sunbathing areas, excellent staff, I spent a week there on my own and just bought food from the supermarket below the hotel. Certainly not a location for those looking for night life and |I don't think I'd recommend it for a family with young children as it's not that close to the beach, certainly good for older couples looking for sunshine at a reasonable price.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
I really enjoyed our stay. I was overall very satified with the staff,room, and neighborhood. The scenery was amazing! The staff team were very friendly and helpful. I would definitely stay again. ... However ( I have to be honest) the apartments need updating. They need fresh paint (I know that seems minor but it makes a huge difference.) And our shower head was aweful! It sprayed everywhere except on me. :) the couch was very worn and this was t unfortunate but when we arrived there was a puddle off water in front of the fridge with towels in it where they were defrosting the freezer. Again all of these things are trivial but I wanted to give an honest review so people would know exactly what they're getting. With that being said those things didn't bother me to the point of complaining because everything else far exceeded my expectations. I hope this review helps

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Not best Quality but still very nice
Having read many reviews before we left, we were already expecting the rooms to be basic and dated, and this really wasn't much of a problem. We only prepared basic meals in the kitchen area so the equipment supplied although old was perfectly adequate. My only concern was the bathrooms, for some they are probably fine but I think these could really benefit was being updated, but you do get what you pay for. The staff were very friendly, rooms were cleaned daily and the little shopping area with cafes below was really lovely. We stayed for 2 weeks which with 2 teenage boys was too long, as we were all getting a little bored, theres only so many trips you can take to Los Gigantes & Playa de Arena. If money is no object then there are may trips to fill the days but if you are booking this hotel money is probably tight and I think 10 days maximum is plenty. Overall for the money the area and the rooms are fine as long as you don't expect 5 star quality for 2 star price you won't be disapponted.