7 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers

Reviews of Barceló Tenerife

5 out of 5
Barceló Tenerife
Avd. Grenamora, No. 1, Urb. San Blas, Golf del Sur, San Miguel de Abona, Tenerife

Reviews

9.0

Wonderful

Rating 10 - Excellent. 468 out of 763 reviews" "
Rating 8 - Good. 217 out of 763 reviews" "
Rating 6 - Okay. 58 out of 763 reviews" "
Rating 4 - Poor. 13 out of 763 reviews" "
Rating 2 - Terrible. 7 out of 763 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kulbinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Birthday trip March 2024 We stayed 4 nights at the Barceló Tenerife hotel for my husbands early birthday trip The hotel is only 15 mins from airport The checkin was really quick as we checked in online before arrival The staff at reception were really nice we had the standard room which was very spacious and with balcony area which was lovely rooms were cleaned every day the heated pool was amazing just by the bar area We were all inclusive Drinks were all original and not watered down. Bar staff were really nice the food was really good with plenty of options to choose from my husband and I would like to say a very big thank you to all the staff for making our stay so wonderful and we will definitely returning again.
Stayed 4 nights in Mar 2024
Response from Diego Otamendi Guest Experience Manager on 22 Mar 2024
Dear Inder,Thank you for your positive feedback.We're delighted to hear that you found our check-in process efficient and our staff welcoming. It's great to know that the spaciousness and cleanliness of your room, along with the balcony area, contributed positively to your birthday celebration. The fact that you enjoyed the heated pool and found our all-inclusive drink options to your satisfaction is wonderful to hear. Our team strives to provide a variety of food choices, and we're glad that you appreciated the efforts. Your acknowledgment of our hardworking staff's role in making your stay wonderful is much appreciated, and we are thrilled that you're considering returning to our hotel.We look forward to welcoming you back on a future occasion.Best regards,Diego Otamendi Guest Experience Manager

8/10 Good

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice staff. Hotel is getting a bit dated. Not a 5 star but a 4 star. We took the breakfast and dinner package. Breakfast was repetitive but fine. We decided to dine out at the local restaurants as the buffet had no ambiance. Not even any music. We would stay again but not take the dinner package.
Stayed 27 nights in Feb 2024
Response from Guest Experience Manager on 29 Feb 2024
Dear Denis;Although there is always room for improvement, we should be on the right path to earn a better rating from you in the future. We look forward to having you stay with us again and to being informed of any concerns or imperfections that affect your stay so we may do everything in our power to address them.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards;Marian Guaidó

10/10 Excellent

Thomas Lamont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel can not fault anything
Stayed 4 nights in Feb 2024
Response from Marta Carballo, Guest Experience Manager on 26 Feb 2024
Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel stunning and that you were satisfied with the cleanliness, condition, and service provided. Your appreciation for the room amenities, although rated slightly lower, still highlights our commitment to offering a comfortable and enjoyable experience.We look forward to welcoming you back for another memorable experience.Best wishes,Marta Carballo, Guest Experience Manager

8/10 Good

Clive

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully designed hotel with lovely planting of local flowers and shrubs. Rooms comfortable with good views from the balcony. Great swimming pools and marvellous location next to the sea. Restaurants served good food with lots of choice. Staff invariably friendly. Amusing and entertaining evening shows. One or two concerns: our beds were on wheels which tended to move around despite the brakes being on. Annoying drilling noise by the adult pool while some kind of repair work was being done. Overall a very enjoyable stay.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on 16 Feb 2024
Dear Clive,Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed many aspects of your stay with us, including the beautifully designed hotel, comfortable rooms with picturesque views, great swimming pools, excellent dining options, friendly staff, and entertaining evening shows.Regarding the concern about the beds being on wheels, we want to assure you that this design feature is intended to facilitate the comfort and convenience of our housekeeping staff during room cleaning. However, we understand that it may have caused inconvenience during your stay, and we will certainly take your feedback into consideration as we continuously strive to enhance our guests' experience.Additionally, we apologize for any disturbance caused by the drilling noise near the adult pool. Please understand that we are committed to maintaining and renovating our facilities to ensure they meet the highest standards of comfort and quality for our guests. We appreciate your understanding and patience during such maintenance work.We sincerely value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,Marian Guaidó,

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel. Everywhere was very clean and all staff were happy to help and couldn’t do enough for you. The food was all very nice with a good selection to choose from. The room was spacious and the bed was so comfortable and very large! Only negative I can think of is that the pool was freezing to the point no one was in it. Overall though it was a really good holiday and would definitely reccomend.
Stayed 5 nights in Jan 2024
Response from Jonathan Sarmiento Guest Experience Manager on 29 Jan 2024
Dear Emily,Thank you for sharing your review with us.We regret to hear that the temperature of the pool was not to your satisfaction. We strive to provide comfortable amenities, and your feedback is valuable in maintaining our high standards.We are delighted to learn that you found the hotel to be very clean and our staff helpful and accommodating. It's wonderful to know that the variety and quality of food met your expectations and that you enjoyed the spaciousness and comfort of your room, especially the large and comfortable bed.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Jonathan SarmientoGuest Experience Manager

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service
It was lovely but the breakfast let it down, everything was stone cold the only good thing was the fresh orange juice, we have been to barcelo in fuerterventura and it's far superior.
Stayed 1 night in Jan 2024
Response from Jonathan Sarmiento, Guest Experience Manager on 16 Jan 2024
Dear Ann,We appreciate that you took the time to share your experience with us.We regret to hear that your experience with the breakfast did not meet your expectations. Our team strives to provide a variety of high-quality dining options and we apologize if we fell short in delivering this during your stay. We are pleased, however, that you enjoyed the fresh orange juice. It is rewarding to know that the cleanliness of our rooms and the service provided by our team were to your satisfaction, and we appreciate your recognition of these aspects of your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Jonathan Sarmiento,Guest Experience Manager

8/10 Good

Mary, Casper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet food was good, but the desserts were amazing! I am still thinking about that wonderful mango mousse! The walking path next to the ocean was fantastic and went for miles! Very convenient to get to hotel via taxi.
Stayed 3 nights in Jan 2024
Response from Marian Guaidó, Guest Experience Manager on 15 Jan 2024
Dear Mary,Thank you for your positive feedback.It is very rewarding to know you and your family had such an agreeable stay and found our location an ideal base for your requirements. We are delighted that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes.We look forward to welcoming you back on a future occasion.Best regards,Marian Guaidó,Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Dec 2023
Response from Marta Carballo, Guest Experience Manager on 30 Dec 2023
Dear Guest, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barcelo Tenerife.

10/10 Excellent

Yeimy

Stayed 2 nights in Dec 2023
Response from Marta Carballo, Guest Experience Manager on 13 Jan 2024
Dear Yeimy, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barceló Tenerife.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really friendly, welcoming and helpful. Lots of activities at the hotel and lots of adventures beyond!
Stayed 7 nights in Dec 2023
Response from Jonathan Sarmiento, Guest Experience Manager on 24 Dec 2023
Dear Thomas, Thank you very much for your kind feedback.We're thrilled to hear that you found our staff friendly, welcoming, and helpful, and that you enjoyed the variety of activities available. Our team strives to provide exceptional service and entertainment options to ensure a memorable stay for our guests. Your appreciation for the room cleanliness and amenities reflects our commitment to offering a comfortable and enjoyable environment, which we are delighted to know met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Jonathan Sarmiento, Guest Experience Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is beautiful! So close to the airport, very convenient! The staff is incredible and made our stay even more enjoyable. The all inclusive included incredible food, fun activities, and so many different pools to enjoy.
Stayed 3 nights in Dec 2023
Response from Marian Guaidó Guest Experience Manager on 22 Dec 2023
Dear Michael,Thank you very much for your kind feedback.We are thrilled to hear that our proximity to the airport added convenience to your stay, and it's wonderful that the friendliness of our staff contributed to a more enjoyable experience for you. Your commendations on the all-inclusive offerings and the variety of pools at our establishment are greatly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Marian GuaidóGuest Experience Manager

4/10 Poor

Janae

Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Marta Carballo, Guest Experience Manager on 17 Dec 2023
Dear Jane, We are deeply sorry that you did not enjoy your experience at Barceló Tenerife to the fullest, as the team works hard every day to ensure that our guests have a memorable stay. On future occasions, please do not hesitate to bring any dissatisfaction to our attention immediately, our team will be happy to assist you in any way they can.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2023
Response from Marian Guaidó, Guest Experience Manager on 25 Nov 2023
Dear Tim, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Best wishes,Marian Guaidó,Guest Experience Manager

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a few days away with friends
Nice hotel right on the seafront, with lots of space. We met with some friends for a couple of days who were there for a golf break for 2 weeks. The food was ok, although a bit repetitive (we upgraded to AI). The staff were all pleasant and helpful. The room was nice and clean, and ours was in a very quiet location on the 1st floor, more or less behind the Breeze bar that closes at 6pm. Would happily stay again, but just for a few days.
Stayed 2 nights in Nov 2023
Response from Jonathan Sarmiento, Guest Experience Manager on 23 Nov 2023
Dear JaneWe appreciate that you took the time to share your experience with us.We're delighted to hear that you enjoyed the serene location of our hotel and found your room to be clean and comfortable. It's also great to know that our staff made a positive impression with their helpfulness. We appreciate your feedback regarding the variety of our food offerings and understand that a diverse culinary experience is important to our guests. We are sorry that the solutions provided during the stay were not satisfactory, and we continuously strive to enhance our services and dining options to ensure a delightful experience for all our guests. Should you choose to visit us again, we would love the opportunity to welcome you back for another pleasant stay, perhaps for a longer duration to fully enjoy all the amenities and activities we have to offer.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Jonathan Sarmiento, Guest Experience Manager

10/10 Excellent

Jacob Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a quiet all inclusive getaway
Stayed 6 nights in Nov 2023
Response from Mar Ornelas, Guest Experience Manager on 20 Nov 2023
Dear Jacob, Thank you very much for your kind feedback.We're delighted to hear that you found our location ideal for a serene all-inclusive retreat. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, the quality of service, and the room amenities met your expectations and contributed to a memorable stay. We strive to maintain the highest standards in all areas, and your feedback is a testament to our team's dedication. We look forward to welcoming you back for another memorable experience.Best wishes,Mar Ornelas, Guest Experience Manager

10/10 Excellent

Irene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fabulous holiday. The hotel , food, facilities, activities and staff all excellent.
Stayed 6 nights in Nov 2023
Response from Mar Ornelas, Guest Experience Manager on 18 Nov 2023
Dear Irene,Thank you for your positive feedback.We're delighted to hear that your holiday was exceptional and that you found our facilities, culinary offerings, and activities to be excellent. It's also gratifying to know that our team's service contributed positively to your stay.We look forward to welcoming you back on a future occasion.Best regards,Mar Ornelas, Guest Experience Manager

10/10 Excellent

Alison, Port McNicoll

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just excellent! Everything was perfect.
Stayed 7 nights in Oct 2023
Response from Mar Ornelas, Guest Experience Manager on 12 Nov 2023
Dear Alison,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Mar Ornelas, Guest Experience Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab staff, very clean & comfortable
Stayed 6 nights in Oct 2023
Response from Marian Guaidó, Guest Experience Manager on 5 Nov 2023
Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that you found our staff to be fabulous and the hotel clean and comfortable. Our team works hard to ensure that our guests have a pleasant stay, and it is always rewarding to receive such positive feedback.We appreciate your perfect ratings on room cleanliness, hotel condition, service, and room comfort. It is our goal to provide an exceptional experience for all our guests, and we are glad that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Marian Guaidó,Guest Experience Manager

10/10 Excellent

Sophie

Stayed 5 nights in Oct 2023
Response from Guest Experience Manager on 29 Nov 2023
Dear Shopie;We are very pleased to read that you enjoyed your stay here with us, thank you very much for sharing your high rating with us. Yours sincerely,Diego OtamendiGuest Experience Manager

10/10 Excellent

Gemma

Stayed 7 nights in Oct 2023
Response from Guest Experience Manager on 18 Nov 2023
Dear Gemma;In the name of Barceló Tenerife we would like to thank you for taking your time and sharing your evaluations about your recent experience with us, they help us to continue improving all our services. Yours sincerely,Diego OtamendiGuest Experience Manager

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 7 nights in Oct 2023
Response from Jonathan Sarmiento, Guest Experience Manager on 23 Oct 2023
Dear Trevor, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Jonathan Sarmiento, Guest Experience Manager

10/10 Excellent

Nastaran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best 5 star hotel and great buffet for breakfast. Nice pools and area. The stuff were so friendly. We enjoyed the time in our beautiful room for our anniversary
Stayed 4 nights in Oct 2023
Response from Marta Carballo, Guest Experience Manager on 14 Oct 2023
Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that you enjoyed our breakfast buffet and appreciated the beautiful pools and surrounding area. It's great to know that our friendly staff made your stay even more enjoyable, and that you had a lovely time in your room during your anniversary celebration. Our hotel takes pride in offering a wide range of amenities and services to ensure a memorable stay for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Marta Carballo, Guest Experience Manager

8/10 Good

Elva

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The pool was great
Stayed 6 nights in Aug 2023
Response from Mar Ornelas, Guest Experience Manager on 11 Oct 2023
Dear ElvaWe appreciate that you took the time to share your experience with us.We are glad to hear that you enjoyed our pool area. Our hotel offers a variety of pools, including two for children and one temperature-controlled pool, to ensure a pleasant experience for all our guests.We noticed your ratings on room cleanliness, hotel condition, and room amenities. We apologize for any inconvenience you may have experienced during your stay. Our team is committed to maintaining high standards in all aspects of our hotel, and we will take your feedback into account to improve our services.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Mar Ornelas, Guest Experience Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great hotel and staff. Food, drink everything was perfect. The pools were fantastic. Perfect for a relaxing and peaceful vacation.
Stayed 7 nights in Sep 2023
Response from Mar Ornelas, Guest Experience Manager on 3 Oct 2023
Dear Richard, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel and staff to be perfect for your relaxing and peaceful vacation. It's great to know that you enjoyed our fantastic pools, as well as the food and drink options we offer. Our team takes pride in providing excellent service and a comfortable environment for our guests, and your kind words are truly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Mar Ornelas, Guest Experience Manager

8/10 Good

Logan

Stayed 1 night in Sep 2023
Response from Guest Experience Manager on 18 Oct 2023
Dear Logan;Many thanks for taking your time to share your evaluations with us. They oblige us to keep on working hard to maintain our guests satisfaction.Yours sincerely,Diego OtamendiGuest Experience Manager

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel with good food and lots of pools. It felt safe and quiet for my family. It wasn't crowded, but there were plenty of other families there. The staff were very nice and happy to help with any query. It was very easy to rent a car thanks to reception and get around, parking at the hotel was free too. I found out on arrival there are multiple levels of all inclusive (AI, AI and Royal), honestly the AI level was plenty enough for us, no shortage of food and drinks for the family. The only reasons not to give it 5 stars are the kids clubs were only really suited to my younger daughter (age 5) and there wasn't much there for my older daughter (age 10). There are no onsite self serve laundry facilities, but found a laundrette nearby. Overall it was a really good hotel and would go again.
Stayed 9 nights in Jul 2023
Response from Guest Experience Manager on 10 Aug 2023
Dear Ben;We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Tenerife was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind regards;Marian GuaidóGuest Experience Manager

8/10 Good

Auditya

Liked: Cleanliness
Stayed 4 nights in Jul 2023
Response from Guest Experience Manager on 25 Jul 2023
Dear Guest;Many thanks for taking your time to share your evaluations with us. They oblige us to keep on working hard to maintain our guests satisfaction.Yours sincerely,Diego OtamendiGuest Experience Manager

10/10 Excellent

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay. The all inclusive package needs to be a little clearer and wasn’t fully available to what was explained. Laundry isn’t included and is expensive
Stayed 6 nights in Jul 2023
Response from Marta Carballo, Guest Experience Manager on 13 Jul 2023
Dear Wesley,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successPlease receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Katarzyna

Travelled with family
Liked: Staff & service, property conditions & facilities
We stayed at the hotel with my adult daughter. We were looking for a quiet and safe place and the hotel was exactly that. The staff was very helpful and tried to accommodate all our needs. The hotel itself is really nice although it would benefit from easier access signage to certain areas. We were constantly lost inside the building and felt like we walked miles in a maze before finding places. There was a wide variety of food. We had a half board with breakfast and dinner, however no drinks included with it, not even water or a coffee . We rented a car and the hotel provided us with free parking which was great. Pools were great, many to choose from. Good entertainment in the evenings for children and adults. Overall we had a great time staying at the resort and would recommend it to everyone who’s interested in more relaxing and peaceful holiday.
Stayed 7 nights in Jun 2023
Response from Marta Carballo, Guest Experience Manager on 2 Jul 2023
Dear Katarzyna,We appreciate that you took the time to share your experience with us.We appreciate your insight about the lack of information provided and will do our utmost to improve this aspect of our services.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.At Barceló, we know that meals are an important aspect of our guests' overall holiday experience, which is why our Chefs prepare a wide variety of delicacies for each service to cater to all dietary requirements and please the most demanding palates; we are therefore very pleased that we could delight your taste buds.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Marta Carballo, Guest Experience Manager

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was a base while we visited family. While there we couldn’t ask for more. Location of the hotel is quite isolated, ok for an able bodied person. Not so easy if you are in a wheelchair.
Stayed 4 nights in Jun 2023
Response from Guest Experience Manager on 25 Jun 2023
Dear Stuart;We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.Kind regards;Marta CarballoGuest Experience Manager

8/10 Good

Mag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Marta Carballo, Guest Experience Manager on 13 Jul 2023
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities, great service, food was mostly good but quality varied each day. Enjoyed a relaxed week at the resort, in the sun by the pool with drinks constantly flowing
Stayed 6 nights in Jun 2023
Response from Guest Experience Manager on 14 Jun 2023
Dear Philip;We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind regards;Diego OtamendiGuest Experience Manager

10/10 Excellent

Jeanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great break with friends
This resort was great! Clean and comfortable, friendly, kind and efficient staff, from Reception to bars/restaurants, and cleaning too. Bed extremely comfortable and room facilities spot-on (the welcome wine and chocolate was a lovely surprise). We ate in the buffet restaurant most days - the variety and quality of the food was great, with options for "cook to order" at each meal. The only downside, as you'd expect with a buffet, the food wasn't always hot enough, but it wasn't a deal breaker. Good variety of drinks and much better wine than we'd expected for a house offering. Probably very hectic in high season, but great when we went end May.
Stayed 7 nights in May 2023
Response from Diego Otamendi, Guest Experience Manager on 31 May 2023
Dear Jeanne,Thank you for your positive feedback.We are thrilled to hear that you found our resort clean, comfortable, and staffed with friendly and efficient team members. It's also great to know that you enjoyed our comfortable beds and appreciated the welcome wine and chocolate surprise.Moreover, we're glad that you enjoyed the variety and quality of food at our buffet restaurant, as well as the cook-to-order options. However, we apologize for the temperature of the food not always being up to your expectations. We will take your feedback into consideration as we continuously strive to improve our services.Thank you for your kind words about our drinks selection and the better-than-expected house wine. We're happy that you had a great time with your friends during your stay in May.We look forward to welcoming you back on a future occasion.Best regards,Diego Otamendi, Guest Experience Manager

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Marta Carballo, Guest Experience Manager on 1 Jun 2023
Dear Ibrahim,Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality product with great staff. Lovely room with fabulous view and terrace. Good atmosphere. All inclusive really was all inclusive other than the odd brand of drink which didnt matter. I'd love to go back.
Stayed 5 nights in May 2023
Response from Marta Carballo, Guest Experience Manager on 20 May 2023
Dear Steven,Thank you for your review.We are thrilled to hear that you enjoyed your lovely room with a fabulous view and terrace. It's great to know that our all-inclusive package met your expectations and that you appreciated the atmosphere at our hotel. Our staff takes pride in providing excellent service, and we are glad that you found them to be great.We hope to welcome you back in the future. Best wishes,Marta Carballo, Guest Experience Manager

8/10 Good

Mary

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disappointed
Excellent hotel. Food service all good however our room was not cleaned to their usual standard. No bed changed, no floors moped, no glassses or tea cups washed or changed. Disappointing as we have been on numerous occasions and always been top class.
Stayed 4 nights in May 2023
Response from Diego Otamendi, Guest Experience Manager on 13 May 2023
Dear Mary,We appreciate that you took the time to share your experience with us.At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times and can assure you that these are not the standards we uphold. We will be reviewing in detail with our housekeeping department what may have occurred during your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Diego Otamendi, Guest Experience Manager

4/10 Poor

KASHIAP

Disliked: Staff & service
Stayed 5 nights in Apr 2023
Response from Marta Carballo, Guest Experience Manager on 1 Jun 2023
Dear Kashiap,We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.Kind Regards

10/10 Excellent

Valentina

Stayed 1 night in Apr 2023
Response from Marta Carballo, Guest Experience Manager on 1 Jun 2023
Estimada Valentina,Gracias por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.Saludos cordiales

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff. Pool area was really beautiful, enough sun beds for everyone. I could have done without the pool entertainment which happened once a week but they did put lots of effort into it
Stayed 7 nights in Mar 2023
Response from Marian Guaidó, Guest Experience Manager on 31 Mar 2023
Dear Edith,Thank you for your positive feedback.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.It is nice to know that you were pleased with our decor, as it was our goal to create a comfortable atmosphere in which our guests feel welcomed and at home.We look forward to welcoming you back on a future occasion.Best regards,Marian Guaidó,Guest Experience Manager

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel (although it is a bit of a maze and it takes a while to find your way around it!). Enjoyed the all inclusive. Food was good. Nice bars. Room big and really lovely to have a hotel room with a bath. Very big balcony (although would have liked sun lounger on it). Hotel was quiet, even though it was quite full with guests. The planes fly quite low overhead, but that never bothered us at all. The location, close to the airport, is a real bonus as the taxi ride was only 16 euros and very quick. Overall, a really nice hotel and would recommend
Stayed 3 nights in Mar 2023
Response from Marian Guaidó, Guest Experience Manager on 22 Mar 2023
Dear Dawn,Thank you for your positive feedback.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.It is also a pleasure to know that our spacious rooms met your expectations.We look forward to welcoming you back on a future occasion.Best regards,Marian Guaidó,Guest Experience Manager

8/10 Good

Veronique

Liked: Staff & service, amenities, property conditions & facilities
If you're looking for an all-inclusive, you'll be delighted. But if you're looking for a place to go in town and get mix with the local you'll be disappointed (go to Los Christianos instead)
Stayed 1 night in Feb 2023
Response from Marta Carballo Guest Experience Manager on 17 Feb 2023
Dear Veronique,We appreciate that you took the time to share your experience with us.We regret that our location wasn't ideal for you in some aspects, however, our team are very happy to give advice on the best way to visit the area.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Marta CarballoGuest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a connecting room. one of the rooms was very dark and didn't get any sun.
Stayed 4 nights in Feb 2023
Response from Charleen Rudolf Guest Experience Manager on 8 Feb 2023
Dear Guest,Thank you for your review.We are sorry that you found your room was a little dark for your personal taste and have noted your comments for future improvements. We wish that you had let us know during your visit; our team would have been more than happy to have looked into finding a comfortable solution.Although there is always room for improvement, we should be on the right path to earn a better rating from you in the future. We look forward to having you stay with us again and to being informed of any concerns or imperfections that affect your stay so we may do everything in our power to address them.We look forward to welcoming you back again in the future. Kind regards,Charleen Rudolf Guest Experience Manager

10/10 Excellent

Frances Nepor Rugiatu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with friendly staff and overall great location stay!
Stayed 2 nights in Jan 2023
Response from Charleen Rudolf Guest Experience Manager on 28 Jan 2023
Dear Frances, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. Our team will be delighted to hear that they made such a difference and we will be sure to pass on your lovely comments.Thank you for mentioning our prime location.We look forward to welcoming you back for another memorable experience.Best wishes,Charleen RudolfGuest Experience Manager

6/10 Okay

Kay

Liked: Cleanliness, staff & service, room comfort
January 2023 in - Hotel Barcelo Tenerife
Our Room was very nice, very clean & fresh. Everything had to b reserved by App. I didn't like the policy for Lunch in Breeze - the Waiter said we cud c the Menu on the Scan gadget!! Also when we asked where we shud go for Breakfast - Phew! We were very surprised that we had to walk 750m each way every morning!! Same applied to Dinner!!The Breakfast was excellent but the Dinners were very disappointing. We were happy to play Tennis. It was quite windy. During the day there is a constant stream of planes coming in to land at adjacent airport. There were local Buses available to Los Christianos & Las Americas. Too late when we discovered this!!
Stayed 7 nights in Jan 2023
Response from Guest Experience Manager on 6 Nov 2023
Dear Kay;Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.Although there is always room for improvement, we should be on the right path to earn a better rating from you in the future. We look forward to having you stay with us again and to being informed of any concerns or imperfections that affect your stay so we may do everything in our power to address them.Kind regards;Jonathan SarmientoGuest Experience

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the hotel. It was better than I was expecting. Food was a buffet and was good. All inclusive was great and a nice selection of alcoholic drinks. Staff were very nice. Room was great and big, with two very large single beds and a really nice big balcony. I was travelling alone and felt safe in the hotel. There was a courtesy lounge that guests can use to shower if they stay after checking out of their room on the final day. One of the big benefits is that it's so close to the airport (taxi was 18 euros). The planes do fly close to the hotel, but that didn't bother me. The hotel had a few niggly maintenance issues (and was looking a fraction tired in places). It would have been nice if there was an indoor pool with sauna and jacuzzi. There's a lovely boardwalk walk outside the hotel and a small (rocky) beach. Overall a great stay and I would go back.
Response from Marta Carballo Guest Experience Manager on 17 Jan 2023
Dear Dawn,Thank you for sharing your review with us.We are happy to know that we have managed to exceed your expectations in the service delivered and will not hesitate to pass your comments to those team members whom you have personally mentioned. It is good to know that you enjoyed the culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we satisfied yours.We are very pleased to know that you liked the room we accommodated you in and that you found it to be comfortable.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Marta CarballoGuest Experience Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property & the most friendly helpful staff. The Dolce Vita restaurant was fabulous.
Stayed 1 night in Jan 2023
Response from Marta Carballo, Guest Experience Manager on 14 Jan 2023
Dear Richard, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Marta Carballo, Guest Experience Manager

10/10 Excellent

simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Edward

Response from Guest Experience Manager on 6 Nov 2023
Dear Edwar;We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.Kind regards;Jonathan SarmientoGuest Experience Manager

10/10 Excellent

Suchi

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant stay
We had stayed here before when this was Sandos San Blas and I think the hotel was newer then so it is beginning to look a little tired. Probably more of a 4 star hotel really but very pleasant.
Stayed 1 night in Dec 2022
Response from Marian Guaidó, Guest Experience Manager on 17 Dec 2022
Dear Carole,We appreciate that you took the time to share your experience with us.We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so our guests feel comfortable. We will forward your comment to the management team; customer feedback helps us to improve, and we will keep it in mind for future improvements.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Marian Guaidó, Guest Experience Manager