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Reviews of Kn Aparthotel Columbus

3 out of 5
Kn Aparthotel Columbus
Av. Santiago Puig, 8, Playa De Las Americas, Arona, Tenerife

Reviews

7.8

Good

Rating 10 - Excellent. 79 out of 294 reviews" "
Rating 8 - Good. 120 out of 294 reviews" "
Rating 6 - Okay. 68 out of 294 reviews" "
Rating 4 - Poor. 19 out of 294 reviews" "
Rating 2 - Terrible. 8 out of 294 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024

4/10 Poor

Michaela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff at reception are fantastic and probably underpaid for the complaints they have to listen to. The hotel needs a major revamp. The room we arrived to was like a prison cell, actually a prison cell would have been cleaner. The headboard was brown metal, the desk was brown metal and the side tables, they actually looked like rusty furniture. The bed was as hard as the road and the room was disgusting. The floor, the dirt on the front of the brown fridge, the light switches were dirty, the pillow cases had blood stains on them. We complained about the room and wanted to change. It was an upgrade but no palace. Stains on sheets, floor dirty, crumbs all over the bench but it done rightly for the nights we were there. We travel often and we have never experienced so many people complaining at reception, it was unbelievable. We probably paid over the odds for this hotel as it was between Christmas and new year but unless you are getting a real bargain and are a deep sleeper as the noise of people passing the room, talking and shouting, don’t care about living in a dirty jail cell then knock it up!
Stayed 4 nights in Dec 2023
Response from Kn Hoteles on 16 Jan 2024
Dear Guest,First of all we would like to apologize for the cleanliness. The rooms are cleaned and supervised before clients arrive and during their stay. Of course, we are taking good note of your comment in this regard and we apologize for any misunderstanding that might have ocurred.We do appreciate you choosing us for the stay and we hope to fix this in hopes that you can choose us in the future. Kind regards,KN Hoteles.

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You had to pay for your room safe
Stayed 4 nights in Dec 2023
Response from Kn Hoteles on 10 Jan 2024
Dear Guest. Thank you for leaving a review. We are glad that you enjoyed your stay. We look forward to welcoming you again. Kind regards, Kn Hoteles.

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Okay but not the best
Greeted nicely and check in all fine. Wasnt sure why we need to wear wristbands for self catering , got told by security to wear one even though he saw me every day i was there. Wasnt going to wear it all holiday. The room was in need of re vamp , the bed was rock solid., cleaners started too early being loud, the sensor on the bathroom light looked smashed in and kept turning itself on and off during the night. The hotel was just too noisy could hear everything outside the room.
Stayed 8 nights in Dec 2023
Response from Kn Hoteles on 10 Jan 2024
Dear Guest.Thank you for your honest opinion. We are sorry to hear that you were not satisfied with the competence of our team. We want to inform you that the wristband is part of the Hotel policy, we apologize if it caused any kind of inconvenience.We take note of your suggestions and we hope to see you again soon.Kind regards,KN Hoteles.

6/10 Okay

Kathleen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good enough
4th stay. Never fails to be just what I expect. Only do self catering and sleep there so its ideal for me. Cheap and cheerful. Would go elsewhere for any kind of special holiday. But this does the trick for an extra week in the sun.
Stayed 7 nights in Dec 2023
Response from Kn Hoteles on 10 Jan 2024
Dear Guest. Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Kind regards,KN Hoteles.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel ,good value, go self catering
Good hotel, convenient, airport bus stops at door, don’t bother with a taxi. Bar area not great, glad we didn’t go all inclusive. Nice pools and plenty loungers. Right beside football stadium for any fans, games on Sunday lunchtimes. Good WiFi, good enough for streaming
Stayed 7 nights in Dec 2023
Response from Kn Hoteles on 10 Jan 2024
Dear Guest. We appreciate your comments about our hotel. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call us.Kind regards,KN Hoteles.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay if a little noisy
Just enjoyed 6 nights in kn columbus room cleaned every day to a good standard, check in staff excellent, had a street facing room a bit noisy at night but i didnt mind got the room at a great rate ,if your a light sleeper it might not suite you, didn't eat there so cant comment on the food ,bottom line its not 5 star so dont expect it,if you want clean rooms in a good location with air con its fine .
Stayed 6 nights in Nov 2023
Response from Kn Hoteles on 10 Jan 2024
Dear Guest. Thank you for your comments. We are glad to hear that you’ve enjoyed your stay with us. We hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with.Kind regards,KN Hoteles.

6/10 Okay

Verity

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Oct 2023

4/10 Poor

Patrycja

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t say anything positive except barista (Kevin) , absolutely terrible food
Stayed 5 nights in Sep 2023
Response from Kn Hoteles on 25 Oct 2023
Dear traveler.Thanks for your comments and for having selected our hotel.It is disappointing to read that you were not satisfied with the variety of food that we offer in our buffet restaurant. However, we take your comments really serious and we sent already the information to our kitchen department and our head chef to improve your mentioned commentsWe hope you plan on staying with us again soon as we'd love to improve your opinion of us

10/10 Excellent

Chloe

Stayed 7 nights in Jun 2023
Response from Kn Hoteles on 18 Jul 2023
Dear traveler. Thank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.

10/10 Excellent

Tina

Stayed 5 nights in May 2023
Response from Kn Hoteles on 18 Jul 2023
Dear Traveler. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon.

6/10 Okay

Verified traveller

Travelled with family
Cheap and cheerful. Rooms were ok, AC and shower worked fine. During the day, the hotel was fine. The pool area is clean and big. No major rush for loungers. Music commences around 10am and finishes at 3pm. Noise can be heard at night, people returning early hours in the morning was a pain. It looked like security were introduced back end of the week, so would have been interesting to see if this would have improved. Would consider staying again if I were to return to Tenerife.
Stayed 9 nights in May 2023
Response from Kn Hoteles on 2 Jun 2023
Dear travelerThank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotelKind Regards

2/10 Terrible

Theodore

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were dated, tired and internal doors and windows faulty/broken. Room door had issues opening/closing, we were locked out of our room and had to seek replacement keycards from reception. Bedrooms were very loud as they were situated next to a hallway. Bathroom had broken tiles and toilet seat. Bathroom window looked onto stairwell so if the window was open people could see into our shower.
Stayed 8 nights in Apr 2023
Response from Kn Hoteles on 8 May 2023
Dear Guest,We will take note of your helpful suggestions and share them with the appropriate departments as we strive to meet the needs and desires of all our guests. Kind regards

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Had a lovely stay again at the Columbus hotel in Tenerife
Stayed 4 nights in Mar 2023
Response from Kn Hoteles on 23 Mar 2023
Dear Traveler. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon

10/10 Excellent

Arni

Liked: Cleanliness, staff & service, room comfort
Stayed 21 nights in Feb 2023
Response from Kn Hoteles on 6 Mar 2023
Dear traveler. Thank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotelKind regards

10/10 Excellent

Jer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good helpful staff
Very enjoyable but needs more security as young guests making lot of noise after midnight
Stayed 10 nights in Jan 2023
Response from Kn Hoteles on 7 Feb 2023
Dear Guest. We appreciate your comments about our hotel. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call us.Kind regards

10/10 Excellent

Timothy

Stayed 7 nights in Jan 2023
Response from Kn Hoteles on 1 Feb 2023
Dear TimothyThank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Kind Regards

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Dec 2022
Response from Kn Hoteles on 7 Feb 2023
Dear traveler. Thank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Kind regards

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money!
Came here in December.Very central for las Américas. Staff great, as i had requested a move on the 2nd day of which i got as wanted a pool view reception side as it gets the sun on the balcony. Gave the girls a box of chocs for this as really appreciated it. All 5 uk channels on the tv too if youre staying in any night. Went self catering for 7 days then all inc for an additional 4. Kept my same room but you can ask for a room with a kitchen even if youre all inc. Stayed here before in a room with no kitchen as i was all inc...so didnt realise you could request this on your initial booking. No sun on the pool in the winter but plenty of sun lounger spots should you be a sun worshipper like me. Very clean and modern rooms. Defo come back again.
Stayed 7 nights in Dec 2022
Response from Kn Hoteles on 21 Dec 2022
Dear Guest. We appreciate your comments about our hotel. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call us.Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2022
Response from Kn Hoteles on 21 Dec 2022
Dear traveler. Thank you for your rewiev and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Best regards

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay
This hotel ticks all the boxes, friendly helpful staff, great location, lovely pools,lovely rooms,great showers, very comfortable beds, lovely team organising sports events during the days, the all inclusive was very good plenty of choices to suit all tastes, was there for Two weeks, and during a few nights there was quite an amount of noise, but for the large size of the hotel, that can be expected on the odd occasion but overall we had a great experience and would recommend this hotel, and would definitely stay here again. Management and staff keep up the good work, you can be proud of your hotel. Regards Timothy
Stayed 7 nights in Oct 2022
Response from Kn Hoteles on 24 Oct 2022
Dear Guest. Thank you very much for choosing KN Hotels to spend your vacation and for taking the time to let us know your opinion. We work hard to exceed the expectations of our guests and knowing that you have had a pleasant stay in our hotel means motivation for us. We hope to have the pleasure and honor of repeating this experience for you again soon. Thank you very much for choosing our hotel.Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022
Response from Kn Hoteles on 24 Oct 2022
Dear traveler. Thank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Kind regards

2/10 Terrible

Kevin

Stayed 7 nights in Oct 2022
Response from Kn Hoteles on 29 Nov 2022
Dear GuestWe thank you for having taken the time to give us an evaluation of your stay. We are very sorry to hear that your stay did not meet your expectations.Despite this one personal experience we hope to see you again as a guest of our hotel and until then, we send you our best wishes

6/10 Okay

Michaela

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Not Quiet Enough
Clean but the smell of weed and spilled drinks by the pool was too much. Now we had a problem with argumentive guests beside us and we were moved which we do appreciate staff are lovely but would not stay here if looking for a quiet holiday
Stayed 14 nights in Sep 2022
Response from Kn Hoteles on 27 Sept 2022
Dear Michaela, We thank you for having taken the time to give us an evaluation of your stay.we are sorry to know that your experience at our hotel did not fully meet your expectations on this occasion. Our priority here is to provide an enjoyable stay from the begining to all our clients and make their holidays as comfortable as posible. despite the experience we hope to have it back in the future as we'd love to improve your opinion of us.RegardsKn Hoteles

8/10 Good

Luisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and clean. Enjoyed having the fish pond outside my room. Food was good. Unfortunately the All inclusive alcoholic drinks were very watered down and the wine was certainly not vinasol as stated on the bottles!
Stayed 6 nights in Mar 2022
Response from Kn Hoteles on 30 Mar 2022
Dear guest, Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind Regards

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the wide choice of food in the restaurant and friendly atmosphere. I also liked the pool facing balconies.
Stayed 14 nights in Feb 2022
Response from Kn Hoteles on 15 Mar 2022
Dear traveler Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind Regards

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from Kn Hoteles on 15 Mar 2022
Dear traveler Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind Regards Kn Hoteles

8/10 Good

Millie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, kept very clean and tidy at all times. No complaints at all.
Stayed 11 nights in Feb 2022
Response from Kn Hoteles on 8 Mar 2022
Dear Guest. We appreciate your comments about our hotel. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.

6/10 Okay

Dulashene

Stayed 5 nights in Feb 2022

8/10 Good

Muireann O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022

6/10 Okay

Brian

Liked: Cleanliness
The hotel was nice clean and friendley. But at night time when all the younsters were drunk there was to much noise being made in the corridors. I think the security should patrol every now and then to try and control the noise levels at night time .
Stayed 10 nights in Feb 2022
Response from Kn Hoteles on 16 Feb 2022
Dear Brian, Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay, we also deeply feel that the noise that comes from a bar outside the hotel interferes with your dream and your holidays. We hope to have you back soon as a guest of our hotel.

10/10 Excellent

Jer

Liked: Cleanliness, staff & service, property conditions & facilities
Winter break
Very clean housekeeping staff very helpful and friendly
Stayed 7 nights in Jan 2022
Response from Kn Hoteles on 2 Feb 2022
Dear Traveler. Thanks for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon Kind Regards

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from Kn Hoteles on 14 Jan 2022
Dear Traveler. Thanks for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Kind Regards

10/10 Excellent

david john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2021

6/10 Okay

Mark

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Myself and 4 others checked in at the same time. It appears I pressed the wrong button when paying for the stay and was charged £401. Everybody else with me paid £366. All within 5 minutes. I queried this with the receptionist who wasn’t interested and told to check in the morning. I did this and the next receptionist wasn’t interested either. He rushed me into pressing the £ button and not the € button. Not happy
Stayed 7 nights in Dec 2021

10/10 Excellent

Robert Cowie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Kn Hoteles on 1 Dec 2021
Dear traveler. Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel kind regards.

6/10 Okay

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was ok, didn’t expect music blaring at swimming pool at 10am. Spa and some other facilities aren’t open, no late check out possible. A bit noisy. And a little far from the sea for us.
Stayed 5 nights in Nov 2021
Response from Kn Hoteles on 30 Nov 2021
Dear Guest Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope to see you soon in our Hotel. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape from rain and work
So nice to see all the covid recommendations in place .Fantasic helpful reception team especially Alba and Laura the jet2 Rep 👏👏 and not forgetting the lovely cleaning crew Going to miss my morning swim 😊😊
Stayed 7 nights in Nov 2021
Response from Kn Hoteles on 30 Nov 2021
Dear client. We appreciate your comments about our hotel. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us. Kind regards

10/10 Excellent

Chelsea

Stayed 2 nights in Nov 2021

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel good for shops and bars
Stayed 4 nights in Nov 2021
Response from Kn Hoteles on 1 Dec 2021
Dear traveler. Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind Regards

10/10 Excellent

Anthony, barnet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel very clean staff excellent Costomer service excellent one negative noise should be controlled after 11 pm too much
Stayed 10 nights in Nov 2021
Response from Kn Hoteles on 16 Nov 2021
Dear traveler Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind Regards

10/10 Excellent

KATHRYN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Nice buffet breakfast. Lov
Stayed 4 nights in Nov 2021
Response from Kn Hoteles on 16 Nov 2021
Dear traveler. Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind Regards

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2021
Response from Kn Hoteles on 30 Dec 2021
Dear client. Thanks for giving us a perfect rating and for recommending our hotel to other travelers. We hope to see you soon Kind Regards

8/10 Good

Emma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, all staff very helpful & polite. Lady at the front desk goes above and beyond for guests.
Stayed 10 nights in Nov 2021
Response from Kn Hoteles on 16 Nov 2021
Dear traveler. Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind Regards

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2021

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Some of the reviews on here are quite unfair. The hotel is scrupulously clean which continues into the early evening. Every member of staff I encountered was friendly & welcoming. The food in the restaurant is Ofcourse buffet style why would it not be? Catering for a full hotel is not likely to be Al la carts is it?! There was a different theme for each lunch/evening per day. For example oriented, Italian etc. There were Ofcourse the normal staples like chips on the menu, again why would you expect anything different? The resort is las Americas so therefore rowdiness is to be expected too, if you want a quiet beach holiday pick a different resort. Yes there was noise some nights more than others but at the end of the day it’s not a prison camp! Live & let live. With regards to entertainment on my 1st few days there wasn’t any but there was a refurbishment going on in the room itself, and then different activities either by the poolside or elsewhere resumed. I enjoyed my stay & apart from some noise by muppets in the middle of the night, I recommend the hotel itself.
Stayed 7 nights in Oct 2021
Response from Kn Hoteles on 9 Nov 2021
Dear client. We appreciate your comments about our hotel. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us. Kind regards

6/10 Okay

neil

Average stay
Stayed 6 nights in Oct 2021
Response from Kn Hoteles on 11 Nov 2021
Dear Guest, We thank you for having taken the time to give us an evaluation of your stay. We are very sorry to hear that your stay did not meet your expectations. We hope that you will give us an other chance to show that we have improved. Kind Regards

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good food and clean hotel
Stayed 2 nights in Oct 2021
Response from Kn Hoteles on 2 Nov 2021
Dear traveler. Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind Regards

6/10 Okay

vera

Liked: Cleanliness, staff & service
Room was clean and comfortable and location is very convenient. Hotel full of drunks screaming all night long-so if you like to have a good night sleep is probably not going to happen.
Stayed 3 nights in Oct 2021
Response from Kn Hoteles on 12 Oct 2021
Dear Traveler, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Kind Regards Kn Hoteles