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Reviews of Shalom Hotel & Relax - an Atlas Boutique Hotel

4 out of 5
Shalom Hotel & Relax - an Atlas Boutique Hotel
216 Hayarkon Street, Tel Aviv

Reviews

9.4

Exceptional

Rating 10 - Excellent. 459 out of 612 reviews" "
Rating 8 - Good. 121 out of 612 reviews" "
Rating 6 - Okay. 21 out of 612 reviews" "
Rating 4 - Poor. 5 out of 612 reviews" "
Rating 2 - Terrible. 6 out of 612 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jules

Liked: Cleanliness, amenities
The staff performed just as any discerning person would expect from a quality establishment. The room was very clean. The breakfast was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

David, Needham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel - I think this was my fifth time staying here. The staff is great, rooms are clean and comfortable (not large, but definitely clean and comfortable and everything works), and the location is good for walking around and enjoying Tel Aviv. I look forward to being here again on my next visit to Tel Aviv.
Stayed 1 night in Feb 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully fitted out, excellent breakfast
The hotel is not “modern” and grandiose. But this was nice. Nicely appointed. My wife who has great taste loved it. The Superior room has space and a larger than queen bed, very comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff with family vibe. A great experience during a difficult time. Many guests are displaced and needing shelter from the war. Everyone is supporting each other.
Stayed 7 nights in Nov 2023

10/10 Excellent

Dr. Renee

Stayed 1 night in Jul 2023

10/10 Excellent

Jacqueline, Hamilton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this sweet little hotel. The staff are over the top wonderful! They couldn’t do enough for us. Fantastic location for beach, food, shopping & walks. A real home away from home ♥️
Stayed 4 nights in Aug 2023

10/10 Excellent

Katie

Stayed 2 nights in Sep 2023

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

YOSEF

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small hotel, very cozy with lots of details. People are very kind and attentive. Beautiful breakfast. Highly recomended
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities
Had a great stay. Breakfast was fantastic and staff was friendly and professional. Helped us with a taxi issue that was above and beyond.
Stayed 1 night in Oct 2023

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and cute boutique hotel
This hotel is perfectly described as a boutique hotel with small but very cute and clean rooms. They offer a daily happy hour that is excellent. The staff is very welcoming and helpful.Finally, the location is great. it is a block from the beach and a couple of blocks from the street where all the restaurants and shops are.
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Olena

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 2 nights in Sep 2023

8/10 Good

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
Amazing, home like, super clean, perfect locatio, best breakfast! Definitely coming back!
Stayed 2 nights in Sep 2023

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect place in Tel Aviv
Our stay was amaizing from the first moment we arrived! Very nice personal, very hommy and clean room, steps to the beach. Breakfasts in Israel are very special, but this place exeeded everything we had before! I would give this hotel 10 out of 10.
Stayed 1 night in Sep 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Shalom were wonderful. They helped us at every turn. Packed to go breakfast meals for our trips. The place was clean and comfortable. Would stay there again if we ever go back to Israel.
Stayed 7 nights in Sep 2023

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy , friendly staff, great location
Stayed 2 nights in Sep 2023
Response from EH on 13 Sept 2023
Hi Dmity; Thank you for your kind feedback and high score rating. We are proud of our team for their efforts and glad to know they left a lasting and positive impression.We are happy to hear that you enjoyed the hotel's superb location near all that Tel Aviv has to offer. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel near the beach
Nice clean room and friendly staff but property a little dated and lacks certain amenities (eg no pool etc). On the expensive side for what it is and a few km from the old town where most of the bars and restaurants are
Stayed 4 nights in Sep 2023
Response from EH on 13 Sept 2023
Hi David; Thank you for your review. We are delighted that you enjoyed our well-designed, modern room, and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Moran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from EH on 13 Sept 2023
Hi Moran; Thank you for your high score rating. We are very happy that you enjoyed your stay.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Second Atlas hotel that I stay at in the Tel Aviv area and it was great. Welcoming and helpful staff, clean and nice room, and excellent location (next to a top beach).
Stayed 1 night in Sep 2023
Response from EH on 13 Sept 2023
Hi Jonathan; Thank you for your kind feedback and high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mini and Vicky in housekeeping were absolutely wonderful to work with. They were knowledgable about the area and took time to help. One day when I felt dizzy from the heat, Mini helped me to my room, brought cold water and a bite to eat. They both should be promoted!
Stayed 4 nights in Sep 2023
Response from EH on 13 Sept 2023
Hi Elisa; Thank you for taking the time to write your feedback. We are delighted to know that you thoroughly enjoyed your stay with us and that our team members Mini & Vicky were able to meet and exceed your expectations. Our amazing team from the front desk to our housekeepers work very hard to ensure all our guests enjoy a cozy, clean and comfortable stay.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Yerra

Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely place to stay!
Stayed 7 nights in Aug 2023
Response from EH on 13 Sept 2023
Hi Yerra; Thank you for your kind words and high score rating. We are delighted that our colleagues were successful at contributing to the quality of your stay and have conveyed your compliments to them.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from EH on 13 Sept 2023
Hi Gustavo; Thank you for your rating. We are very happy that you enjoyed your stay.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks newly renovated and was extremely clean. The staff was very welcoming and friendly. The room was very comfortable. Espresso maker in the room. Nice lobby with 24 hour coffee/tea. Happy hour in the evenings with complementary drinks and delicious appetizers. Breakfast (extra fee) was delicious. The beach is a few minutes’ walk. The staff offered a “beach bag” with towels and sunscreen. The rooftop terrace with ocean view was wonderful. I would definitely stay again.
Stayed 2 nights in Sep 2023
Response from EH on 13 Sept 2023
Hi Ruth; Thank you for your feedback and moreover sharing your experience. Glad to know that you enjoyed our hospitality. Our amazing team from the front desk to our housekeepers work very hard to ensure all of our guests enjoy a cozy, clean and comfortable stay. We are very happy to hear we were able to meet and exceed your expectations.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Elaad

Stayed 5 nights in Aug 2023

10/10 Excellent

diana

Liked: Cleanliness, property conditions & facilities
Everything was good
Stayed 2 nights in Jul 2023
Response from EH on 16 Aug 2023
Hi Diana; Thank you for your kind words and high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our additional Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cottage style layout. Rooms up to date and the view from the rooftop was amazing. Sunsets were beautiful.
Stayed 4 nights in Jul 2023
Response from EH on 8 Aug 2023
Hi Scott; Thank you for your feedback and high score rating. We are pleased to hear that you enjoyed your well-designed, modern room, and of course, we agree that our roof-top terrace is the perfect spot to relax and enjoy the beautiful Mediterranean Sea sunset. Great that you had the opportunity to enjoy it.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time visit to Tel Aviv
This hotel made my first visit to Israel and Tel Aviv a great experience. I only needed something basic for work, but wanted something close to the beach with a potential view, and this was beyond my expectations. In general, the hotel was affordable, clean, the staff were always able to help with questions and requests, and it was a great location. The rooftop was spectacular for getting a good view, and it was usually pretty quiet. I was often the only person up there enjoying the great view, and it was open all night long. The breakfast was amazing, and completely worth it. I had food restrictions, and still found it very easy to eat plenty at breakfast. They had a happy hour in the afternoons with wine and snacks, which was a nice surprise. The hotel loaned us bikes to ride down to Jaffa so that we could ride along the beach. Also, it’s along the street next to the ocean: we were set up at Hilton beach in less than a 5 min walk. The hotel is on the smaller side, which I personally liked. It doesn’t feel overrun or too cramped because of it. Also, if you are on the fence because the hotel does not have a pool, Gordon pool (a public salt water pool) is only a 5 minute walk away, right on the beach. Plus the beaches are great there, and I found myself not really wanting to be in a pool. I would absolutely stay here again for my next visit.
Stayed 2 nights in Jul 2023
Response from EH on 8 Aug 2023
Hi Anonymous; Thank you for your feedback and moreover sharing your experience. Glad to know that you enjoyed our hospitality. Our amazing team from the front desk to our housekeepers work very hard to ensure all of our guests enjoy a cozy, clean and comfortable stay. We are very happy to hear we were able to meet and exceed your expectations.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Alejandrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel. It was beautiful and cozy, with so many detailed attentions (chocolate and drinks on room, drinks and snacks at happy hour, bikes, towels, sunscreen… for the beach). The staff was really kind and nice. The terrace was beautiful for relaxing and viewing the beach. The beach was just across the street. Many coffee shops and restaurants in a 2-5 min walk. And all the tours depart from a close location 2-5 min walk. Love this hotel and highly recommended!
Stayed 4 nights in Jul 2023
Response from EH on 17 Aug 2023
Hi Alejandrina; Thank you for your feedback and moreover sharing your experience. Glad to know that you enjoyed our hospitality. Our amazing team from the front desk to our housekeepers work very hard to ensure all of our guests enjoy a cozy, clean and comfortable stay. We are very happy to hear we were able to meet and exceed your expectations.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Selwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service breakfast and friendly staff
Stayed 5 nights in Jul 2023
Response from EH on 17 Aug 2023
Hi Selwyn; Thank you for taking the time to write your kind feedback and high score rating. We are delighted that you enjoyed our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very generous hotel
A very generous hotel. New, clean, great location 5 minutes from the beach. Nice rooftop with sea view. Recommended
Stayed 1 night in Jul 2023
Response from EH on 17 Aug 2023
Hi Amir; Thank you for taking the time to write your review and high score rating. We are happy to hear that you enjoyed the hotel's superb location near all that Tel Aviv has to offer. We agree that our roof-top terrace is the perfect spot to relax and enjoy the beautiful Mediterranean Sea sunset.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful Good breakfast Great location
Stayed 2 nights in Jun 2023
Response from EH on 21 Jun 2023
Hi Linda; Thank you for your kind words and high score rating. We are delighted that you enjoyed our hotel's super location near to all that Tel Aviv has to offer and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Paul

Stayed 5 nights in Jun 2023
Response from EH on 5 Jul 2023
Hi Paul; Thank you for your high score rating. We are very happy that you enjoyed your stay. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Abraham

Stayed 1 night in Jun 2023
Response from EH on 5 Jul 2023
Hi Abraham; Thank you for your high score rating. We are very happy that you enjoyed your stay.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsRonli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Darina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from EH on 23 May 2023
Hi Darina; Thank you for your high score rating. We are very happy that you enjoyed your stay.We do hope to welcome you back to one of our Atlas hotels!Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Lyrissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous. The staff were incredibly helpful and welcoming. It is tastefully decorated. The location is ideal—right near the boardwalk and beach. The nightly reception and the morning breakfast were lovely, the rooftop has great views, Excellent restaurants are nearby.
Stayed 2 nights in May 2023
Response from EH on 23 May 2023
Hi Lyrissa; Thank you for your kind feedback and high score rating. We are delighted that you enjoyed our hotel's super location near to all that Tel Aviv has to offer and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. Our complimentary ‘happy hour’ is very popular. Great that you had the opportunity to enjoy it. Our roof top terrace is the perfect spot to relax and enjoy the stunning Mediterranean view. We do hope to welcome you back to one of our Atlas hotels!Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

8/10 Good

SAYURI, Houston

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The shower door was not well sealed so when you take shower the water leaks out to the bathroom floor and you have some mop-up work to do afterwards. The Expedia site says this hotel has laundry facilities (that's the reason we picked this place) but we were told there is none and we have to go for laundry service for a fee. I think Expedia should stop listing this hotel as having laundry facilities because that's not true. Breakfast was very nice and the location is great (close to the beach).
Stayed 1 night in May 2023
Response from EH on 23 May 2023
Hi Sayuri; Thank you for taking the time to write your review. We are happy to hear that you enjoyed the hotel's superb location near all that Tel Aviv has to offer. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. We also appreciate your constructive comment which we will address internally. We do hope to welcome you back to one of our Atlas hotels!Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from EH on 23 May 2023
Hi Leslie; Thank you for your high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our Atlas hotels!Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 3 nights in May 2023
Response from EH on 11 May 2023
Hi Myriam; Thank you for your high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Kimball

Liked: Cleanliness
Stayed 2 nights in Apr 2023
Response from EH on 11 May 2023
Hi Kimball; Thank you for your high score rating. We are very happy that you enjoyed your stay.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

6/10 Okay

Amir

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Internet services are very poor, wifi did not work properly. Front desk staff is not friendly.
Stayed 1 night in Apr 2023
Response from EH on 1 May 2023
Hi Amir; The majority of feedback that we receive is consistently positive, especially regarding our dedicated staff and because of this we are very surprised and sorry that your experience was the opposite. We take your comments very seriously and will definitely address this issue.Taking nothing away from your feelings, we do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Tracee, PLAINFIELD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for just one night, but wished we could have stayed longer. We loved the free use of bikes and the nearness to the beach. Staff was friendly and accommodating. Owners really pay attention to details like including bottled water for free in the room’s mini fridge. Will return if we visit Tel Aviv again!
Stayed 1 night in Apr 2023
Response from EH on 8 May 2023
Hi Tracee; Thank you for taking the time to write your kind feedback and high score rating. We are delighted that you enjoyed our hotel's super location near to all that Tel Aviv has to offer and our helpful staff who go above and beyond to ensure guests have a memorable experience at our hotel. Our complimentary ‘ bike lending & mini bar fill up’ are both very popular. Great that you had the opportunity to enjoy both. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Tamar

Stayed 2 nights in Apr 2023
Response from EH on 8 May 2023
Hi Tamar; Thank you for your high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

2/10 Terrible

Gennadi

Travelled with family
Disliked: Amenities, property conditions & facilities
Very expensive. Room was so small. Size of my bathroom.
Stayed 2 nights in Apr 2023
Response from EH on 8 May 2023
Hi Gennadi; The majority of feedback that we receive is consistently positive and because of this, we are very surprised and sorry that your experience was the opposite. The Atlas chain has 11 hotels in Tel Aviv at different rate levels. Taking nothing away from your feelings, we do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from EH on 10 Apr 2023
Hi Frances; Thank you for your high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

raisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from EH on 29 Mar 2023
Hi Raisa; Thank you for your high score rating. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests; we are glad to read that their efforts were appreciated. We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and nice. Nothing negative.
Stayed 3 nights in Mar 2023
Response from EH on 29 Mar 2023
Hi Charles; Thank you for your kind words. Our amazing team from the front desk to our housekeepers work very hard to ensure all of our guests enjoy a cozy, clean and comfortable stay. We are very happy to hear we were able to meet and exceed your expectations.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax

10/10 Excellent

Machelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel itself is lovely. comfortable beds, large bathrooms, nice spread for breakfast. Down side was the parking was across a busy street and there was a large dumpster outfront blocking the pull off for unloading luggage.
Stayed 2 nights in Mar 2023
Response from EH on 22 Mar 2023
Hi Machelle; Thank you for taking the time to write your kind words and high score rating. We are delighted that you enjoyed our well-designed, modern room. It is nice to read that you enjoyed our hotel’s delicious breakfasts with our various offerings for different dietary needs. We are sorry that there was a large truck in front of the hotel. Unfortunately we do not have the authority to stop this. It is very unusual that it happens.We do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas Hotels Ronli Inbar – Hotel Manager, Shalom Hotel & Relax