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Reviews of Teaneck Marriott at Glenpointe

4 out of 5
Teaneck Marriott at Glenpointe
100 Frank W Burr Blvd, Teaneck, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 602 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teaneck Marriott Team on 3 May 2024
Thank you! We can’t wait for another opportunity to make it a 5 star review!

2/10 Terrible

Claire

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrible Horrible Hospitality!!! I stayed Marriot on April 27th with my husband. I arrived around 5pm and there was a female personnel at the front desk who was tall and dark skin and she was extremely rude and condescending. She seemed like a manager and there was a guy colleague next to her. She didn't show any smile on her face and no eye contact the whole time I was checking in. She made me feel I'm such a weirdo that I didn't get what she says quickly. Also she made me feel very uncomfortable and intimidating as I was asking different questions. It basically ruined my entire stay with bitter feeling even though room was wonderful and cozy which is the reason I love to choose Marriot whenever I travel.  I have visited many Marriott locations, and this was by far the worst in terms of hospitality. I find it difficult to comprehend how a 5-star hotel can tolerate such behavior. I will not to return to this location for sure and if Marriott condones this level of hospitality, I will reconsider choosing Marriott for future stays. Hospitality is integral to the hotel business, and guests should not be made to feel horrible, especially considering big money spent. I don't want to give up Marriot just because of this experience. Hope it won't happen again.
Stayed 1 night in Apr 2024
Response from Teaneck Marriott at Glenpointe Team on 29 Apr 2024
Thank you for your review. We do apologize for the negative experience you had and can assure you this is not the norm of our property. We looked to try and make it right and apologize that we fell short of your expectations. We hope to have another opportunity soon to host you again.

10/10 Excellent

Tamika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Apr 2024
Response from Teaneck Marriott at Glenpointe Team on 24 Apr 2024
Thank you for such an amazing review!

10/10 Excellent

ruth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room was spacious.
Stayed 2 nights in Apr 2024
Response from Marriott Teaneck Team on 22 Apr 2024
Thank you for these amazing 5 stars!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marriott Teaneck Team on 23 Apr 2024
Thank you Mark!

10/10 Excellent

Joseph

Stayed 1 night in Apr 2024
Response from Marriott Teaneck Team on 8 May 2024
Thank you!

8/10 Good

Jocelyn M

Liked: Cleanliness, staff & service, property conditions & facilities
They charged me an early arrival fee, but the manager is working with me to refund the fee which I appreciate.
Stayed 1 night in Apr 2024
Response from Teaneck Marriott at Glenpointe Team on 18 Apr 2024
Thank you for this 4 star review! We cannot wait to see you again to make it a 5 star experience.

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teaneck Marriott at Glenpointe Team on 17 Apr 2024
Thank you for this beautiful 5 star review!

10/10 Excellent

Amina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a great experience. From start to finish
Stayed 1 night in Apr 2024
Response from Marriott Teaneck Team on 14 Apr 2024
Thank you for these 5 stars!

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Professional clean and easy to park. Rooms were extremely clean.
Stayed 1 night in Apr 2024
Response from The Marriott Teaneck at Glenpointe on 13 Apr 2024
Thank you for this amazing review!

10/10 Excellent

Shaneka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance was amazing!
Stayed 1 night in Apr 2024
Response from Teaneck Marriott at Glenpointe Team on 12 Apr 2024
Thank you for this amazing 5 star review!

10/10 Excellent

Christal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, ample parking and wonderful staff.
Stayed 1 night in Feb 2024
Response from Andy D., General Manager on 4 Apr 2024
Dear Christal,I am delighted you had a great stay. We look forward to your next visit.

6/10 Okay

Sasha, Upper Marlboro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel and the staff was amazing I had a scary experience since me and my children were staying in a room that had a connecting door, and the guest next door decided that he/she would bang and kick the door at around 10pm which freaked my children out. I calle front desk and they did make changes to our room to a different floor. But it was still a horrible moment & couldn’t get a good night after that scared.
Stayed 2 nights in Mar 2024
Response from Andy D., General Manager on 2 Apr 2024
Dear Sasha,I apologize for the disruption caused by the guest in the room next to yours and understand how upsetting that would be.

6/10 Okay

Touffik

Stayed 1 night in Mar 2024
Response from Teaneck Marriott Team on 20 Apr 2024
Thank you for this review. We apologize we fell short of your expectations and we can assure you this is not the norm.

8/10 Good

Robert, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities
Would have been a great stay had the room not been so cold despite setting the heating to its highest level, and despite having extra blankets. The HVAC really needs some desperately required attention!
Stayed 1 night in Mar 2024
Response from Andy D., General Manager on 25 Mar 2024
Dear Robert,I apologize for the problem you encountered with the HVAC system. I will have our engineering staff address the issue. I do hope to see you on your next visit.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and very big. I did get lost looking for the elevator but i past it like a dumby but its was good. And the anime con the weekend i went was amazing. Hotel staff where very nice with both the hotel and the helping out the con as well. Also it was very good price for the weekend when i went. Would definitely come back next year if anime con is hosted here.
Stayed 2 nights in Mar 2024
Response from Andy D., General Manager on 5 Mar 2024
Dear Jonathan,I am delighted you had a great stay. We hope to see you at nest year's Con.

10/10 Excellent

Baskal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, spacious and clean
Stayed 3 nights in Feb 2024
Response from Andy D, General Manager on 19 Feb 2024
Thank you for the excellent rating.

8/10 Good

Andrys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Andy D, General Manager on 19 Feb 2024
Dear Andrys,Thank you for the good rating. We will work on earning a 5 of 5 on your next visit.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Andy D, General Manager on 13 Feb 2024
Dear Stephanie,Thank you for the good rating. We will try to earn that 10 of 10 rating on your next visit.

8/10 Good

Cliff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very spacious, parking was very easy, having a Starbucks onsite was awesome. The walls were a little thin, we could hear our neighbors' various escapades. The bathroom was a little outdated, but everything was clean.
Stayed 5 nights in Dec 2023
Response from Andy D, General Manager on 1 Feb 2024
Dear Cliff,I am happy you enjoyed your stay. Thank you for your feedback. We hope to earn that 5 of 5 rating on your next visit.

10/10 Excellent

Kevin

Travelled with group
Stayed 1 night in Jan 2024
Response from Andy D, General Manager on 23 Jan 2024
Thank you for the excellent rating

10/10 Excellent

Nadir

Stayed 1 night in Jan 2024
Response from Andy D, General Manager on 17 Jan 2024
Thank you for the excellent rating.

8/10 Good

Janice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything you needed was in one spot and very close to main highway
Stayed 2 nights in Jan 2024
Response from Andy D, General Manager on 8 Jan 2024
I am happy you enjoyed your stay. We hope to deliver a 5 out of 5 experience on your next visit.

8/10 Good

Nancy

Travelled with family
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 8 Jan 2024
Thank you for the good rating. We hope we can deliver a 10 out of 10 experience to you on your next visit.

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 8 Jan 2024
Thank you for the excellent rating.

10/10 Excellent

Gilberto

Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 23 Jan 2024
Thank you for the excellent rating.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed 1 night but it was very nice
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 8 Jan 2024
Dear Marvin,I am delighted you had a great stay with us. We look forward to your next visit.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Andy D, General Manager on 8 Jan 2024
Thank you for the excellent rating.

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 1 Feb 2024
Thank you for the excellent rating.

10/10 Excellent

Ambreen

Travelled with family
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 8 Jan 2024
Thank you for the excellent rating.

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 8 Jan 2024
Thank you for the excellent rating.

10/10 Excellent

Gerard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs an in room microwave. But otherwise excellent. Will stay here again
Stayed 2 nights in Dec 2023
Response from Andy D, General Manager on 3 Jan 2024
Dear Gerard,I am happy you had an excellent experience at our hotel. We look forward to your next visit.

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 3 Jan 2024
Thank you for the excellent rating.

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Had a great stay. Was quiet, clean and the staff was very friendly.
Stayed 3 nights in Dec 2023
Response from Andy D, General Manager on 3 Jan 2024
Dear Tamika,I am delighted you had a great stay. We hope to see you again soon.

10/10 Excellent

Darvey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 3 Jan 2024
Thank you for the excellnet rating.

10/10 Excellent

LADY

Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 29 Dec 2023
Thank you for the excellent rating.

10/10 Excellent

wadih

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a good place to stay
Stayed 2 nights in Dec 2023
Response from Andy D, General Manager on 29 Dec 2023
Thank you for the excellent rating

8/10 Good

herb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 29 Dec 2023
Thank you for the good rating. We hope to earn a 5 out of 5 rating on your next stay.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Andy D, General Manager on 13 Feb 2024
Thank you for the excellent rating.

10/10 Excellent

Cynthia

Stayed 3 nights in Dec 2023
Response from Andy D, General Manager on 21 Dec 2023
Thank you for the excellent rating.

10/10 Excellent

stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 21 Dec 2023
Thank you for the excellent rating.

6/10 Okay

Annakay

Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 21 Dec 2023
Dear Annakay,I apologize for not delivering and excellent experience to you. I would like to know where we fell short so we can work on improving our guest experience.

10/10 Excellent

Maryna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 21 Dec 2023
Thank you for the excellent rating.

2/10 Terrible

Dhruv

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 21 Dec 2023
Dear Dhruv,I apologize for not delivering an excellent experience to you. I would like to know where we fell short so we can work on improving our guest experience.

8/10 Good

Emily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud but nice
It was very nice and comfortable. The only problem was the noise from the highway that made it difficult to sleep and the chargers in the room didn’t all work. It would be more eco-friendly if they had vegan options.
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 21 Dec 2023
Dear Emily,I am happy you enjoyed your stay. Thank you for your feedback - I will review it with our team so we can address the issues you encountered and improve our guest experience. Safe Travels!

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on 14 Dec 2023
Thank you for the excellent rating.

10/10 Excellent

khang

Stayed 2 nights in Nov 2023
Response from Andy D, General Manager on 8 Dec 2023
Thank you for the excellent rating.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy convenience near NYC
Perfect location and lovely accommodations all around. NJ transit bus goes right into NYC, no stops, or take a quick ride into the city from here. Room was so quiet and so spacious too, and the staff at desk and restaurants were great. And Bonvoy Lounge staff over holiday were so kind too. Will be back!
Stayed 2 nights in Nov 2023
Response from Andy D, General Manager on 4 Dec 2023
I am delighted you had a great experience with us. We look forward to your next visit.

10/10 Excellent

AHN CHON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed at this property
Stayed 3 nights in Nov 2023
Response from Andy D, General Manager on 4 Dec 2023
Dear AHN CHON,I am delighted you had a great stay. We hope to see you again soon.

10/10 Excellent

Robert

Stayed 2 nights in Nov 2023
Response from Andy D, General Manager on 21 Dec 2023
Thank you for the excellent rating.