Double Room (Relaxation Room)
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Reviews of Shota@Rustaveli Boutique hotel

4 out of 5
Shota@Rustaveli Boutique hotel
Shevchenko Street No1, entrance from Chichinadze St., Tbilisi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 290 out of 353 reviews" "
Rating 8 - Good. 51 out of 353 reviews" "
Rating 6 - Okay. 8 out of 353 reviews" "
Rating 4 - Poor. 2 out of 353 reviews" "
Rating 2 - Terrible. 2 out of 353 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great area. Very safe and the rooms are big and wonderfully designed
Stayed 2 nights in Mar 2024
Response from Nino Ch. on 9 Apr 2024
Dear Peng We are more then happy that you had memorable stay with us. Will be happy to see you soon. Best regardsNino Ch. General Manager

10/10 Excellent

elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, exactly how it was in photos online, clean lovely
Stayed 3 nights in Mar 2024
Response from Nino Ch. on 17 Mar 2024
Dear ElizabethWe are more than happy that you had nice experience and memorable stay with us. I will be glad to see you back again. Best RegardsNino Ch. General Manager

10/10 Excellent

elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel with very helpful and friendly staff. very clean, lovely
Stayed 2 nights in Mar 2024
Response from Nino Ch. on 16 Mar 2024
Dear Elizabeth We would like to say thank you for your lovely feedback. We are more than happy that you had nice stay in our hotel. We hope that you'll be able to visit our country again. Best Regards Nino CH. General Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful in a traditional modern style of Georgia 🇬🇪. Very helpful and friendly staff.
Stayed 5 nights in Mar 2024
Response from Nino Ch. on 16 Mar 2024
Dear Sandra Thank you for taking time to write your review. Hope your next visit will be as memorable as it was now.Best RegardsNino Ch. General Manager

10/10 Excellent

GOTCHA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel ! We were in this hotel 4 times and we had excellent service! Very nice and clean room, very friendly staff, delicious food We highly recommend this hotel!
Stayed 6 nights in Jan 2024
Response from Nino Ch. on 16 Mar 2024
Dear Gotcha Thank you for your stay with us. Your feedback is very appreciated for us. Hope to see you again in our hotel. Best regardsNino Ch. General Manager

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for a stay in Tbilisi
Stayed 3 nights in Jan 2024
Response from Nino Ch. on 17 Mar 2024
Dear PeterThank you for this wonderful feedback. Every your visit is very special for us. Best RegardsNino Ch. General Manager

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service
Stayed 11 nights in Dec 2023

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service
Stayed 9 nights in Dec 2023

2/10 Terrible

Patricia, Phoenix

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On December 18, 2023 I woke up around 10 pm and smelled fire. When I opened the hotel room door the hallway was blacked out with thick smoke. No alarm. No call. No knock on our door. I woke up my husband and we grabbed shoes. Luckily we got to the sidewalk and watched as emergency vehicles arrived and firefighters ran into the building. Police cordoned off the street. It was 32 degrees out and we were in our pajamas. No one from the hotel helped us as we shivered. The staff from the hotel and from the restaurant were all gathered in a small area laughing and not interacting with anyone or trying to find the guests who had been evacuated. There was no attempt to help us find shelter. I immediately called our trip insurance company who found us a new hotel room nearby. We were separated from all of our belongings. When we were finally able to retrieve our belongings, our room was still filled with black smoke and all of our clothing reeked. We could not wear it. When we asked for a refund for the night when we were nearly killed by smoke inhalation, the response from Expedia was "Unfortunately though, I just called the Shota@Rustaveli Boutique hotel to make the case for your refund. I pushed for flexibility, but since your booking was non-refundable and doesn’t allow any exceptions, they’re sticking with their policy and won’t issue a refund." No one from the hotel or from Expedia cared that there was no effort by the hotel staff to evacuate hotel guests, no evacuation plan.
Stayed 5 nights in Dec 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel to stay in when visiting Tblisi. Very centrally located. Great value. Charming staff, very nice Italian restaurant, swimming pool is welcome amenity after a day of touring, in a quiet residential area.
Response from Nino Ch. on 16 Mar 2024
Dear SophieWe are happy that your stay was enjoyable with us. It's our pleasure to host you and hope to see you back soon. Best regardsNino Ch. General Manager

10/10 Excellent

David, Alexandria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly/ helpful staff. Very nice suite.
Stayed 7 nights in Nov 2023

10/10 Excellent

WALEED

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without a doubt, one of the best hotels in Tbilisi. This is my fourth stay at this amazing property. The staff is very friendly and extremely knowledgeable and helpful. Never think twice, book if available
Stayed 1 night in Nov 2023
Response from Nino Ch. on 16 Mar 2024
Dear WaleedThank you for your warm feedback. We will be more than happy to host every your visit in our hotel. Hope to see you back soon. Best RegardsNino Ch.General Manager

10/10 Excellent

Leili

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely designed hotel in a quite location close to main sights and museums. Rooms are nicely decorated and spacious. Staff are very friendly and helpful. Only negative is that the breakfast is not included in the price of the hotel which is very a outdated concept.
Stayed 3 nights in Oct 2023

10/10 Excellent

Maryna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Staff is very helpful. Amenities are nice and easy to access.
Stayed 6 nights in Sep 2023

10/10 Excellent

Maha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel nice area excellent stuff. Quiet place
Stayed 5 nights in Jul 2023
Response from Nino Ch. on 17 Mar 2024
Dear MahaI am happy that you enjoyed your stay and will be glad to see you back.Best regardsNino Ch.General Manager

10/10 Excellent

Steven, Rockaway

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shota@Rustaveli Boutique Hotel is a fantastic place to stay in Tbilisi. The staff was super friendly and helpful, the room was modern, spacious and well equipped. The breakfast was amazing! The location is also perfect....walkibg distance to most places in city. The only possible negative is the tredmill and bike in exercise room are old and fuction poorly.....with upgrade to gym cardi equipment it would be perfect hotel! Highly recommend!!!!
Stayed 5 nights in Jul 2023

10/10 Excellent

Yoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Yoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

BABAJI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Good experience. Thank you.
Stayed 3 nights in Jun 2023
Response from Nino Ch. on 17 Mar 2024
Dear Babaji Thank you for your great feedback, hope to see you back in Tbilisi, Best Regards Nino Ch. General Manager

4/10 Poor

Adam

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Beautiful, but somewhat non-functional boutique
I rarely write bad reviews because I can generally find the good things in everything. So let me start with the good news: the hotel is in an excellent location, the room was spacious, and the front desk staff were generally nice. I'll list off the things that I was disappointed in, and you can decide whether it deserves the bad rating: 1) there is a hotel policy of only heat available November-April, and only air conditioning May-October. On our trip it was very hot during the last week of April and we could not use any fan for air movement (because it was heat). The only way to open the small exterior window was to climb up on an unsafe ledge. With the window open, the only air we got was from the smokers in the courtyard below. The front desk staff did not offer any help. 2) While the room was beautiful and spacious, it had many things that were non-functional, such as no towel hooks near the shower, and the shower took 5+ minutes to get any warm water. 3) When we arrived the toilet seat was broken - clearly the cleaning staff did not report this, or else they did not clean our toilet. The seat was not fixed the entire time were were there. While these are not huge issues, I had higher expectations from a highly-rated boutique hotel.
Stayed 5 nights in Apr 2023

10/10 Excellent

Rissynda

Liked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Gil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Matthew, NEW YORK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A high quality hotel with clean, updated rooms, various amenities, a helpful staff, and a prime location. Would highly recommend to anyone looking to get a modern, luxury hotel in the central area of Tbilisi.
Stayed 5 nights in May 2023
Response from Nino Ch. on 16 Mar 2024
Dear Matthew I'd like to express my thanks to you for taking the time to leave some feedback. I am glad that you enjoyed your stay with us. Best RegardsNino Ch.General Manager

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2023

8/10 Good

Eran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice decoration
Very clean, location is great near the parliament house, breakfast is very expensive. Room was big and comfortable
Stayed 4 nights in Dec 2022

10/10 Excellent

ilia, Fair Lawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was great but in comparison to other stays in this hotel some rooms need cosmetic improvements
Stayed 6 nights in Sep 2022

10/10 Excellent

Farbod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. The staff are all incredibly kind and helpful, the breakfast is great, and you can easily walk to all the cool parts of Tbilisi. I would definitely stay here again!
Stayed 3 nights in Sep 2022
Response from Nino Ch. on 16 Mar 2024
Dear Farbod We are more than happy that we could make your stay memorable. We'd love to see you back the next time you visit Tbilisi. Best RegardsNino Ch.General Manager

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Andrew, Aboyne

Liked: Staff & service
Excellent location in the city for us, walking distance to most of the central sights and museums. Quiet street, very clean and safe area. Front desk staff smiley, welcoming, efficient and helpful. Room was large, clean, fixtures and fittings all in good condition. The rainfall shower was the best I’ve ever had, dumping gallons of water superb! Breakfast in the basement cafe restaurant had an excellent selection, coffees made to order etc. We would stay here again.
Stayed 5 nights in Sep 2022
Response from Nino Ch. on 16 Mar 2024
Dear Andrew We would like to say thank you for writing your feedback. Your opinion is very important for us and makes us better. We will be glad to see you back in our hotel. Best RegardsNino Ch. General Manager

10/10 Excellent

Vardan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Very nice,clean hotel The check out time is 12:00 but they allow us to stay up to 2:00 Thank you
Stayed 1 night in Aug 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Originally booked to stay only for 10 days but extended my stay with Shota 3 times..ended up staying for 30 days!! Amazing front staff. Super professional, friendly, personable, and so helpful. I would certainly stay here again. My only area of improvement recommended would be the cleaning staff. Consistency and thoroughness could be improved upon.
Stayed 4 nights in Aug 2022
Response from Nino Ch. on 16 Mar 2024
Dear Laura Thank you for taking the time to leave some kind comments about our staff, We're happy to hear that our service was able to make your stay extended and enjoyable. Your recommendation is very important for us. We will be glad to see you back in our hotel. Best RegardsNino Ch. General Manager

10/10 Excellent

Ika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely wonderful- will be back and highly recommend to my friends and colleagues.
Stayed 5 nights in Jul 2022
Response from Nino Ch. on 17 Mar 2024
Dear IkaWe are happy that you had memorable stay with us. Will be glad to see you again. Best RegardsNino Ch. General Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff is wonderful and very helpful and accommodating. Extended our stay at this hotel because of the location, hotel, room, and staff.
Stayed 12 nights in Jul 2022
Response from Nino Ch. on 3 Aug 2022
Dear Laura Thank you for your wonderful review, I am happy that we were a part of your visit to Georgia and that we were able to provide memorable service, We'll be looking forward to your next visit to our hotel! Best regards, Nino Ch. General Manager Best regards,

8/10 Good

Emad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, room was clean and comfy, staff were friendly. Breakfast was below average. At check out I had to wait at the lobby for 10-15 minutes so the can inspect the room before I leave the property ( that was annoying) Overall positive experience.
Stayed 3 nights in Jul 2022

8/10 Good

Mykyta

Travelled with partner
Liked: Cleanliness, staff & service
Great location and staff; however, we had some issues with the room and had to change rooms 2 times. Besides that, the hotel is definitely worth the visit, just make sure to voice your concerns to the very helpful staff.
Stayed 3 nights in Jul 2022
Response from Nino Ch. on 3 Aug 2022
Dear Mykyta, Thank you for your feedback, I would like to apologize again for the inconveniences you faced during your visit, I am happy that we were able to reach your satisfaction at the end and you enjoyed your stay with us, We will be glad if we have the opportunity to welcome you back in the future as well and will try our best to provide flawless service, Best regards, Nino Ch. General Manager

6/10 Okay

MOHAMMED

Disliked: Room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Colleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed but only 2 criticism is that I would not have paid for breakfast next time because I was on business and had to leave before 8 (breakfast start) most days so wasn’t able to enjoy. The other was the internet was not great in my room and again was on business so really needed reliable internet. Think a great place if on vacation and definitely would stay here again, but probably not when here on business. Staff was great and so helpful. My luggage did not arrive and the staff made calls to airport to check for me.
Stayed 8 nights in Jul 2022
Response from Nino Ch. - General Manager on 19 Jul 2022
Dear Colleen, Thank you for taking time to write us a review, our guest's feedbacks are very important for us, it helps us improve and perfect our services, We are sorry to hear that our breakfast time wasn't convenient for you, Also we'll look into the Wi-fi problem you mentioned and provide a more memorable experience to you during your next visit! Best regards,

10/10 Excellent

Francois

Stayed 6 nights in Jun 2022
Response from Nino Ch. - General Manager on 13 Jul 2022
Dear Francois, Thank you for the rating! Best regards,

8/10 Good

Taroub

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, parking is the main issue.
Overall, great stay. Staff is very friendly, rooms are clean and spacious. The location is perfect, however during our stay there was a protest near the hotel (at the parliament) and we were unable to park near the hotel for 2 days. Parking is generally a bit of a struggle as they don’t have private parking.
Stayed 4 nights in Jun 2022
Response from Nino Ch. - General Manager on 13 Jul 2022
Dear Taroub, Thank you for taking the time to leave a review! We're happy to hear you enjoyed your stay. As you mentioned, while we do not ahve official parking, we'll be happy to help save a spot in front of the hotel whenever available, Looking forward to your next visit! Best regards,

10/10 Excellent

Nazi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2022

10/10 Excellent

Tabia, Cambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really one of the best stays. Thanks for the amazing hospitality.
Stayed 2 nights in May 2022
Response from Nino Ch. - General Manager on 13 Jul 2022
Dear Tabia, Thank you for the feedback! I'm thrilled to hear you enjoyed your stay! As always, we'll be looking forward to meeting you again! Best regards,

10/10 Excellent

lynnette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, staff, cleanliness, everything was great
Stayed 3 nights in May 2022
Response from Nino Ch. - General Manager on 13 Jul 2022
Dear Lynette, Your review about our hotel is greatly appreciated, We're thrilled to hear we were able to match your expectations! Looking forward to seeing you back! Best regards,

10/10 Excellent

Raoul, INDIAN WELLS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived 4 in the morning and left at 2 in the morning. Drivers on time, front desk open, excellent breakfast, almost downtown, beautiful area, quiet, spoke English, polite, could not have been better and upgraded suite. Actually made good friends with driver and his wife. Anyone who says anything negative about hotel has ulterior agenda.
Stayed 7 nights in May 2022

10/10 Excellent

Marina, Monmouth Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centered located small clean hotel with comfort and good breakfast good value
Stayed 1 night in May 2022

10/10 Excellent

James, Garland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at Shota Rustaveli Boutique Hotel. The hotel is located in a very safe quiet neighborhood. There are several police cars patrolling the neighborhood 24 hours since parliament building is next to this hotel. The staffs here are so friendly, responsible, hardworking, accountable, dedicated, determined, well mannered, and caring. I am really thankful that the hotel allowed me to check in early with a reasonable price since I arrived early. I am also thankful that the hotel arranged my covid test 24 hours prior to my departure and also followed up with the laboratory for the results. The room was really clean, modern, and artistic. I loved the marble floors in the bathroom. The restaurant in the hotel, Melograno, has delicious food and exquisite cocktails.
Stayed 5 nights in Apr 2022

8/10 Good

NASSER

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff at the reception and restaurant are amazing and extremely helpful. Big thanks to all of them. Housekeeping needs improvement. Overall i was happy with my stay at the hotel. For sure it is recommended.
Stayed 4 nights in Mar 2022

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place with a feel of its own
Comfy, centrally located and feels warm and authentic - a lot of wood around and little if any plastic; the staff is really helpful
Stayed 2 nights in Mar 2022

10/10 Excellent

Hisham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great everything
Stayed 1 night in Jan 2022

10/10 Excellent

Paul Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December 2021 stay
The location is great, right at the center of the City. Everything is nearby, restaurants, pcr testing sites, money exchange, mall, parks and the always lively Rustaveli Avenue. Its also walking distance to the sites for the Old Tbilisi walking tours. The staff, especially at the reception are always responsive, helpful and nice. They are the beat asset of the hotel. The room was nice and clean, the bathroom is big. They have a nice lap pool and sauna at -1 floor. I've also ate at their restaurant, and the food and wine is good.
Stayed 2 nights in Dec 2021

10/10 Excellent

JESSE

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, staff and rooms.
Great location right next to parliament and walking distance from many great sights in old town. There is also a pretty good Italian/Georgian restaurant right next door to the hotel. The breakfast was great as it included a buffet and bigger dishes from a menu. The staff was excellent as the woman at the front desk helped us get our green passes sorted and even showed us 2 different rooms when we checked in so we could select which one we liked the best. There was also a pool and sauna. The tv in the room also was a smart TV with netflix. Great hotel.
Stayed 4 nights in Dec 2021