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Reviews of Quest on Durham

4 out of 5
Quest on Durham
6 Durham Street, Tauranga

Reviews

8.4

Very good

Rating 10 - Excellent. 234 out of 504 reviews" "
Rating 8 - Good. 174 out of 504 reviews" "
Rating 6 - Okay. 61 out of 504 reviews" "
Rating 4 - Poor. 20 out of 504 reviews" "
Rating 2 - Terrible. 15 out of 504 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mark

Really disappointing service, the hotel called to say they had overbooked and needed to cancel. Expedia wont let me cancel a past booking so we have no way to get a refund. Have contacted Expedia and the hotel with no response.
Stayed 1 night in May 2024

6/10 Okay

Meagan

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Property was good for what we needed but, we had a construction site from our room, and our bathroom there was a hole covered by laminated paper. The bathroom had a jetted tub but we couldn't use it, which was disappointing.
Stayed 2 nights in Apr 2024
Response from Quest on Durham on 21 May 2024
Hello. Yes, there is construction in Tauranga as they beautify the city. We hope that by your next stay, the city will be completed. the jetted tub has now been fixed and is able to be used. Thank you. We appreciate your feedback

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

sojeong

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
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Stayed 1 night in Apr 2024

8/10 Good

Wayne

Stayed 1 night in Apr 2024

4/10 Poor

Muzi

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Nicola

Stayed 2 nights in Mar 2024

8/10 Good

kanapath

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Good location
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
easy to book. provided a neat 2 bedroom apartment best suited for my family of 4. Thank you Quest on Durham
Stayed 1 night in Mar 2024

6/10 Okay

Jo

Stayed 1 night in Mar 2024

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall is perfect, The only reason I toke one star off is because the hotel did not have toothbrush and toothpaste ready for you in the bathroom. But everything else is great
Stayed 2 nights in Feb 2024
Response from Quest on Durham on 25 Feb 2024
Hello, Thank you for your feedback. This is something that we can take into consideration for guest care. Thank you

10/10 Excellent

Vikrant

Liked: Cleanliness, amenities, property conditions & facilities
That is was very clean and up to the standards we were looking for!
Stayed 1 night in Feb 2024
Response from Quest on Durham on 25 Feb 2024
Thank you for your feedback. We appreciate the time that you took to do this review. We do pride ourselves in our housekeeping.

10/10 Excellent

Sandra

Stayed 1 night in Feb 2024

4/10 Poor

ADEL

Stayed 1 night in Feb 2024

10/10 Excellent

Mikkaela

Stayed 1 night in Feb 2024

6/10 Okay

Mike

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Beware carpark not easy to navigate in SUV or wide vehicle. Given 2 x single beds - overlooking a carpark being contricted right out the window. Spa bath was unusable? And plug broken - solution was a rubber plunger.
Stayed 1 night in Jan 2024

4/10 Poor

Richard

Disliked: Property conditions & facilities
The room facilities were fine and what I expected, however it is clearly tired and well beyond the age that I would expect from a Quest. The entire room need updating, the bathroom was extremely old and tired, the furniture needs replacing, and the room decor needed a refresh/decorating. I have stayed in a lot of Quest rooms over the years and this was the worst I have ever stayed in and will not book this one again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Bee

Travelled with family
Liked: Cleanliness, property conditions & facilities
Spacies 3 bedrooms apartment, clean and tidy. Nice quiet location. Enjoyed our stay there. Thanks
Stayed 1 night in Jan 2024

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location was fabulous. Check in and out was easy and front desk person was helpful and informative. Our rooms were comfortable spacious and clean. I like the option to recycle in the room and the washer/dryer amenities. Parking is a little tight with a large vehicle but i would definitely stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Dec 2023

2/10 Terrible

Kate

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A laundry in the bedroom, that is really shocking! Supposed to have a dishwasher according to advertisement, but no dishwasher at all. Unfriendly reception, old kitchen and bathroom. Parking not available unless you pay extra. So disappointing and frustrating!
Stayed 2 nights in Jan 2024

10/10 Excellent

Alice

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team at Quest on Durham on 29 Dec 2023
Thank you for your review. We aim to provide an excellent experience for our guests

10/10 Excellent

Iris Chen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team at Quest on Durham on 30 Dec 2023
Thank you for taking the time to rate our property. We appreciate this and welcome you back anytime.

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Team at Quest on Durham on 29 Dec 2023
Thank you for your review. We do strive to provide an excellent experience for our guest. we hope to see you again.

8/10 Good

Fraser

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Team at Quest on Durham on 29 Dec 2023
Thank you for taking the time to review our accommodation. we look forward to your next stay..

6/10 Okay

James

Travelled with family
Disliked: Property conditions & facilities
The unit was tiny and dated. Did not have property doors for privacy and windows for walls with the blinds on the outside (on the hallway side). One single bed in 2 of the bedrooms.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and great locality
Stayed 2 nights in Nov 2023
Response from Team at Quest on Durham on 29 Dec 2023
Thank you. We look forward to your next stay with us.

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Lovely service & great value.
Stayed 1 night in Nov 2023
Response from Team at Quest on Durham on 29 Dec 2023
Thank you for your response. We look forward to your next stay.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved my stay here. Definitely coming back again !
Stayed 2 nights in Nov 2023
Response from Team at Quest on Durham on 29 Dec 2023
Thank you for taking the time to review our property. We do strive to provide an excellent experience for our guests

10/10 Excellent

Minggang

Stayed 1 night in Oct 2023

10/10 Excellent

Tianyu

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Angela

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

David

Stayed 1 night in Aug 2023

10/10 Excellent

Ra

Liked: Cleanliness, property conditions & facilities
Very spacious 2 bedroom unit with good facilities. Easy walk to restaurants and cafes on waterfront. Only issue was noise inside the apartment. The master bedroom had a slat door so noise from the living room travelled in.
Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, room comfort
Outstanding stay
Outstanding stay. Great service, fabulous room and wonderful beds. Awesome stay!
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay near the water front
Stayed 2 nights in Jul 2023

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good sized room with kitchen facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Athol

Stayed 2 nights in Jun 2023

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Spacious and clean with comfortable beds.
Stayed 3 nights in May 2023

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The receptionist was smiley and efficient. Our rooms were large and contained all that you could require for an overnight stay. It was close enough to the sea to give us a sense of relaxation and within easy access to The Strand.
Stayed 1 night in Apr 2023

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, very comfortable, dark rooms with comfortable beds helping to unwind and relax. Location was central, enjoyable walking and close to festival, shops, restaurants if thats what u enjoy. Beautiful outlooks and decking to enjoy the sun. I would like to see improved access, key availability for the gym ie one key in use, staff couldnt say where or when it would be returned. Loved it and definitely go back. Thankyou
Stayed 2 nights in Apr 2023

8/10 Good

Charles

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Sophia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness, amenities
Was close to town, however I had booked 2 months prior and the view I got was of the carpark in construction! Disappointing!
Stayed 1 night in Mar 2023

4/10 Poor

Maggie

Stayed 4 nights in Mar 2023

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Phillip

Good service
Stayed 2 nights in Mar 2023

10/10 Excellent

Ayush

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Spacious room but dishwasher was out of order
Stayed 2 nights in Mar 2023