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Our ferry was delayed so wasnt going to make it back to Taupo in time to check in by 8pm. Rang reception to let them know and they had our room ready with the heater on for us when we got there at 9.30pm. We were really impressed.
Verified traveller
Stayed 1 night in Jun 2021
6/10 Okay
Verified traveller
Travelled with partner
31 May 2021
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean motel with helpful, friendly staff. Room was quite dated though and the heating/ventilation could do with upgrading.
Verified traveller
Stayed 1 night in May 2021
8/10 Good
Verified traveller
Travelled with partner
15 Jan 2021
Liked: Cleanliness, staff & service, amenities
Very basic facilities. But we love the deep mineral spa pool..so always stay here.
Verified traveller
Stayed 1 night in Jan 2021
6/10 Okay
Verified traveller
Business traveller
14 Oct 2020
Liked: Cleanliness
Disliked: Property conditions & facilities
tM dtay
Contactless check-in and out felt impersonal and distant...but I guess that was the purpose. KTM is getting dated and tired, but nice to have a soak.
No stove., toilets old ,shower doors not working properly.
Bobby
Stayed 1 night in Jul 2020
8/10 Good
Helen
9 Jan 2020
Liked: Cleanliness, staff & service, room comfort
An old favourite
A budget motel that has become a bit aged, but still good value for money. We really enjoy the private mineral pool. It is located handily to the lake and to the township.
Staff at check-in was fab. Down to Earth and excellent customer service. Nice mineral pools. Rooms better then reviews. Downfall is housekeeping only provide a clean towels. Don’t take the rubbish etc, don’t service the rooms just pop a towel on the bed. Motel kitty is a absolute cutie and a bonus though :)
Room was in poor condition needing a ceiling paint and wall touch up. The bench had the top falling off and lights needed replacing. The TV would only work on 1 channel.
We have stayed at this hotel in the past and have always found it clean, tidying and inviting. Sadly, this wasn’t the case this time. The bed had strands of hair through it, the linen was quite worn and the general look of the room was quite tired. I hope it gets a splash of refresh before Summer kicks in. It’s in a prime spot.
The pumbing needs to be upgraded.Relace shower mixer, sink taps and kitchennette top. Wi fi and room panel heater not working. Cannot provide milk for coffee daily.
A relaxing and peaceful stay. Lovely service and the hot mineral pool is fantastic.. I stay here ofetrn for work and it sets me up for a big day the next day!
Verified traveller
Stayed 1 night in May 2019
6/10 Okay
Verified traveller
Travelled with family
9 May 2019
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Easy to find. Good service. Property very tired. Price reflects condition.
Verified traveller
Stayed 1 night in May 2019
6/10 Okay
Verified traveller
Travelled with partner
28 Apr 2019
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is a 1970-80s style motel in it's heyday was very good but it is now showing it's age . Facilities were clean and serviceable . Lacked a couple of lounge type chairs bed was comfortable and room was quiet.
Manager was helpful and obliging .
Easy hotel to get to from Napier highway. Room was presented well and warm
Verified traveller
Stayed 1 night in Feb 2019
4/10 Poor
Verified traveller
20 Jan 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Definitely not value for money!! The couch was ripped, net curtain torn, carpet lifting, fridge was so noisy we unplugged it a 2am to get some sleep along with numerous other things. The cleaning left something to be desired. Having a spa does not make up for the disrepair of the rooms.
On leaving I spoke with the manager who said they were just settling into the job and realise it has been neglected and after the busy period is over will start to tidy the units up!
I was surprised that it was fairly quiet considering how close the motorway is.
Would not stay again unless updated.
Service here is always great. Just a little out of the main shops so nice and quiet. Travelling for work and has everything you need. The spa is a great plus after long days of driving.
Wifi only worked sporadically and couldn't be fixed.
Useless if you need to work.
Phillip
Stayed 1 night in Nov 2018
8/10 Good
Christine
23 Oct 2018
Liked: Cleanliness, staff & service, room comfort
Clean and comfortable
Nice motel that is clean and comfortable. Some of it is looking a bit old and worn, but I understand the new owners are in the process of sprucing it up.
Christine
Stayed 1 night in Oct 2018
8/10 Good
Verified traveller
9 Oct 2018
Liked: Cleanliness, staff & service, room comfort
Rooms are a bit tired, but the new owners plan to remedy that, the spa pool was awesome!
Checked in and felt good talking to the chap but after the first night we wanted to leave. The bed was so hard I actually slept on the floor the second night as it was nicer. The dishes were dirty and the Milk I was given was not dated and had a weird taste to it (they filled small glass bottles with milk so was not factory packaged). You have been warned!!